Enabling insurers to build a digital future

Macro drivers shaping the insurance industry in Australia and New Zealand

Regulatory complianceStringent regulations and increased efforts to accommodate these changes are costly to insurers.

Rising operational costs and reduced profitabilityInsurers are facing pressure to improve claims processing and achieve efficiencies.

Changing demographics and dwindling customer loyaltyPreferences of the younger generations are changing and fewer customers are satisfied with their providers.

Application modernisation and leveraging new technologiesDeemed high priority by insurance CXOs, application modernisation allows insurers to unlock digital business value.

Aging infrastructure It’s become an imperative to manage slowly shrinking closed books of business residing on legacy systems and the rising costs associated.

Data protection and cyber securityThe increasing importance of data and its impact on the industry, as cyber attacks are growing more prevalent.

The digital mandateCustomers want to buy in their channel of choice with their insurers, and many are buying insurance through online channels.

Disruption by new entrants and the need to adaptNew insurers and non-traditional firms are disrupting the industry. Incumbents need to be agile and innovate to differentiate themselves.

Mergers and acquisitions Evolving market dynamics including divestitures and acquisitions, present major challenges and opportunities around workforce culture, policy system conversion and technology transformation.

To succeed in this dynamic and evolving marketplace, insurers need an agile strategy.

A pragmatic approach to address these macro drivers is to focus on the following four foundational strategic imperatives.

Enabling insurers to build a digital future

Build greater customer engagement

Simplify and automate business and IT

Reduce costs and capital deployed

Utilise new data sources and services

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Macro drivers shaping the insurance industry in Australia and New Zealand

Supporting your insurance industry requirements

Insurance technology

• Core applications

• Policy administration systems

• Digital claims

• Omnichannel

• Broker software

Business process services

• General – claims processing

• Life – claims processing

• Personal injury & worker’s compensation

• Cybersecurity claims & investigation

The insurance industry is on the cusp of profound transformation and DXC Technology is well positioned to accelerate our clients through this journey. DXC’s dual agenda strategy has been developed to enable adoption of new innovation, while at the same time transform legacy systems. DXC leverages its unrivaled knowledge of workflow operations, technologies and deep-domain experience in all sectors of Insurance: life insurance, pensions, annuities, health insurance, property and casualty (P&C) or general insurance, reinsurance, workers’ compensation and the London market.

More than a technology company, DXC brings end-to-end solutions from policy administration, claims management, applications, infrastructure solutions, cloud and cyber services through to business processing and digital claims. We can help brokers, managing general agents and insurance companies build a digital future while simultaneously transforming their legacy businesses to improve efficiency and increase speed to market.

IT services & infrastructure

• Security & governance

• Service management

• Big data & analytics

• Robotic process automation

Technology service practices

• Oracle – Red Rock

• SAP – Oxygen

• Salesforce – System Partners

• Microsoft – Eclipse

• AWS – Practice

Wherever you are in your digital transformation journey, we can help you

Enabling insurers to build a digital future

Claims processing Digital claims with mobile self-service.

Self-insurance Our riskmaster accelerator platform and associated IT services enable more than 500 customers to manage both risk and claims.

Enterprise servicemanagementAsset management, service desk, service integration and management.

Cloud services and management

Next-Gen infrastructure as a service and hybrid cloud management (AWS, Azure,

DXC BizCloud™).

Broker services Broking administration services, including back office processing.

Core administrationservicesApplication transformation and DevOps.

Cyber insurance Security services and cyber insurance claims management.

Business process outsourcingEnd-to-end business operations service, covering all aspects of insurance policy administration.

Call centres

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Insurance IT and applicationsComplete suite of

Next-Gen IT applications, solutions and services.

Workplace accidentManaged IT applications, claims and premium management services for workers compensation.

Data centresNamed as a leader in the 2016 Gartner “Magic Quadrant for Data Centre Outsourcing and Infrastructure Utility Services” including disaster recovery services.

Digital workplace and platforms Tier 1 data centres, networks, Storage, cloud and workplace software, including mail, desktops & applications, devices & mobility etc.

Big data and analytics

Offerings include our cloud-based ‘Big Data as a Service’

platform and insurance analytics services.

Digital insurance

as a serviceMarket defining cloud

based Next-Gen end-to-end Insurance solutions suite, delivering

an eco-system of insurance components for all sectors

of insurance.

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Security and governanceBusiness continuity, ID and access management, and all aspects of security – including cloud, network, endpoint, cyber etc.

A digital platform approach for insurers to enable the foundational imperativesDXC’s Digital Insurance as a Service (DIaaS) platform is an integrated, end-to-end solution localised for the Australian market that enables insurers to fully embrace the digital world. With DXC’s DIaaS, insurers can accelerate their journey to digital, with the ability to launch simplified products quickly and deliver a streamlined digital customer experience across new business, servicing and claims. Insurers also can tap into the benefits of consumption-based easy-to-deploy infrastructure that eliminates the need for large and lengthy capital-intensive projects and enables alignment of costs with revenue. DIaaS consists of:

• DXC’s Omnichannel Digital consumer engagement platform

• a modern, API-enabled policy administration system, including billing and claims

• a robust, externalised product configuration, rules and ratings engine

• data analytics providing insights for the creation of tailored customer offerings and better understanding of risk

• a comprehensive deployment environment encompassing cloud compute and storage networks

• API gateway, cybersecurity, disaster recovery, business continuity

• 24/7 operations support for all aspects (application, infrastructure, cybersecurity).

Enabling insurers to build a digital future

The modular design of DXC’s approach means insurers have the flexibility to consume the entire solution turnkey, or to integrate other components, including policy systems or digital engagement platforms.

Digital insurance platform, the secure foundation for today’s rapidly evolving market

DXC featured offerings

Cloud Network Service Management Security Operations Audit DR/BC

Distribution Servicing Billing ClaimsMarketingProduct

Digital Insurance Framework

UI/UX Security Mircoservices API Management Integration Mobility

Personae Experience

Policy Holder Broker Advisor Underwriter CSR Adjuster Digital Marketer Ecosystem

Insurance Components

• Quote & Placement

• Policy & Product

• Billing & Claims

• Reinsurance

Data & Analytics

• Cognitive / ML

• Analytics & Reporting

• Data & Analytics Platform

Ecosystem Providers

• Platform Services

• Technology Services

• Business Services

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In addition to DXC’s end-to-end IT services, we have the expertise and systems to manage your claims processing requirements.

Claims management services

We manage claims and incidents on behalf of corporates and insurersDXC is a leader in the provision of integrated customer solutions and services to the global insurance industry, our expertise in claims management is a key part of this capability. We have the ability to service claims outsourcing and upscale to meet demand across Australia, New Zealand and the United Kingdom. We have legally qualified staff with years of industry expierence.

Benefits of DXC claims management services:

Our services include:

• Recording all incidents

• Maintaining a claims database

• First courtesy call to injured party

• Proactive investigation of incidents

• Strategic management of claims

• Operation of escrow account

• Management of litigated claims

• Driving performance of service providers

• Resolution of claims pursuant to delegated authority

• Create procedure manuals

• Site visits

• Attend mediation, settlement conferences and court hearings.

Our expertise:

• Liability – products and public

• Property/ ISR

• Worker to worker

• Motor – heavy, transport and commercial

• Marine

• Medical malpractice

• Recoveries

• Incident management and claims training.

• Reduced fraud risk

• Our team have experience in negotiating favourable outcomes with lawyers

• Improve claimants’ experience

• Better collection of data and ease of reporting and trend analysis

• Reduce overall claims costs

• Having an independent claims provider can reduce the risk of brand damage

• Allow customers to focus on their core business

• Holistic risk management advice

• Access to incident reporting systems.

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DXC featured offerings

• DXC designs, implements and tests incident response and remediation plans

• In the case of an incident, DXC’s security incident management team will identify cause of the security incident, and provide coordination activities to reduce impact of incident to the affected environment

• DXC’s incident management, incident handling and incident response services help companies quickly return to business normalcy.

• Investigation of nature and cause of cyber security breach, including forensic investigation if required

• Deployment of network of specialist investigation and support suppliers, including crisis management and legal teams.

Global, end-to-end reachDXC Technology serves as a trusted advisor with full service capabilities to deliver integrated solutions to all industries. DXC’s global presence includes 4,000+ security professionals serving more than 70% of the top 100 companies in the Fortune 500.

Technology independenceDXC advice and solutions are vendor-agnostic. As a security services provider and prime security integrator, DXC provides a clear path to industry best practice across all security technology controls.

Deep security expertiseFrom assessment services, through security architecture, design and implementation, to remote management and monitoring of customers’ environments, DXC helps customers solve their complex security challenges across all domains.

Leading technologyDXC offers a deep partner ecosystem bringing best technologies in tandem with world-class security services to provide robust security protection.

Source: IDC InfoBrief: Managing Escalating Cyber Risks in Australia.

• Assessment, validation and settlement of costs involved in responding to an incident.

• DXC assesses current state of readiness and ability to withstand cyber attacks

• Allows insurance companies to obtain evidence concerning security best practices adopted by policyholder

• Provides much-needed information on threat intelligence

• Provides a platform for insurance companies to gain real-time access to risk incident data

• Data on cyber risks leads to improved risk mapping.

• DXC Technology offers a complete array of security consulting and managed security services for traditional data centre, endpoint, identity and network management, as well as additional platforms including cloud, mobility, and big data

• This helps businesses focus on compliance, enterprise risk management and global threat intelligence, rather than simply reacting to the latest security metrics.

Cyber insurance servicesCyber threats show no signs of abating. It is no longer a question of whether a business will confront a cyber incident but when. Cyber insurance allows businesses to cope with the costs in managing a cyber incident and dealing with post-incident effects quickly and efficiently.

Prevent

Assess

Detect

Incident response and support

Pre-cyber incident

During cyber incident

Post cyber incident

Investigate and recover

Settle costs

Enabling insurers to build a digital future DXC featured offerings

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Insurers need to address the impact of rising operational costs, in order to free up resources and achieve greater business agility. Costs associated with managing closed-books and legacy platforms can be significant, the requirement to administer and maintain multiple instances of closed books into perpetuity, consumes capital and operational expense. In addition, technology debt increases as ageing infrastructure and applications reach obsolescence. Insurance leaders are looking to alternative solutions to minimise these costs and risks and moving towards Business Process Services (BPS) for closed-book.

Business process servicesAccelerate growth and facilitate transformation, while reducing complexity and costs.

Business Drivers:

DXC can assist insurers to deal with market complexities through the introduction of innovative BPS. This collaborative strategy can help to: Costs/

economic downturn

Pace of change

Rapid visibility

Business operations

Regulatory compliance

Transfer technology obsolescence risk and lower operational risk

Improve run off retention and realign operating expenses to premium run off.

Gain access to new technology innovation programs

Retire legacy costs and dramatically improve future servicing costs

Gain higher and more predictable service levels

Transition from a fixed to variable cost operating expense basis

BPS benefits:

a�Increase your capacity to execute integration and innovation programs

a�Facilitate integration of acquired blocks of business

aImprove business agility

a�Enhance customer/partner collaboration

a�Redirect capital and operating expense to new initiatives

a�Lower operating expenses and future servicing investments

a�Streamline processes and reduce costs

a�Improve monitoring and reporting

a�Gain guaranteed quality and performance levels for customer service

a�Eliminate key skills attrition risk on aged portfolio

a�Improve customer service

a�Simulate and predict process outcomes

a�Reduce complexity and cost of servicing closed books of business

a�Transfer operating expense from a fixed cost model to a fully variable cost model

a�Boost worker productivity

a�Empower business users

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DXC featured offerings

DXC transformation centresDelivering business outcomes fast

Digital transformation centres provide a physical space, a way of working and a new culture specifically for addressing client business problems and generating rapid outcomes.

These purpose-built environments, are designed to enable the incubation of ideas, learning and innovative solutions, leveraging the thoughts leadership of our partner universities.

Designed around simplicity, clients attend on-site with our team, our partners, university staff and students, in an immersive, engaging, and collaborative experience.

To foster the right skills and capabilities, and enable the incubation of fresh ideas and approaches, the centres utilise design thinking, agile ways of working and lean delivery to solve client business challenges.

DXC labsExploring the future for your business today

DXC labs research and build reference architectures and prototypes for practical business use cases.

To ensure the company is fully equipped with the emerging digital technologies it needs to lead clients through accelerating change, DXC labs work with alliance and frontier partners, and technologists across the DXC organisation.

Head-quartered in Australia, our global team has deep expertise in a range of digital transformation technologies including drones, artificial intelligence, machine learning, computer voice and vision, robotics, augmented and virtual reality, block-chain, 3D printing and the internet of things.

Convert innovative ideas to tangible solutionsThe move from traditional to digital requires a fundamental change in the way organisations work, learn and deliver, with new and evolving skills and ways of working needed to solve business challenges. Our partnerships and innovations programs mean DXC can rapidly solve complex problems for our customers with new solutions and services, and help our clients and employees to co-develop innovative ideas.

Client experience centresHands-on experience

DXC has established a number of client experience centres designed to provide an immersive client experience and hands-on demonstrations of DXC technology offerings in the customer’s context.

DXC recognise the importance of combining innovation and collaboration to accelerate digital change in today’s rapidly evolving market.

In all that we do, we aspire to:

Help our customers

Inspire our customers

Show our customers

Enabling insurers to build a digital future DXC featured services

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Supporting your end-to-end technology requirementsDXC Technology offers extensive knowledge, capability and services across core technologies to address your specific requirements

Our industry-leading partner networkOur robust programmatic structure of industry-leading strategic and solution partners works to deliver the right solution and the right team to address complex, critical client business challenges.

Partners in the DXC partner network represent our deepest, most comprehensive partner relationships. Our joint business objectives, mutual investments, co-development, and ability to scale help our clients harness the power of technology to transform their business. Each partner also shares our drive to continuously exceed expectations and the ability to deliver.

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DXC ConsultingDXC Consulting understands that success on your digital journey requires depth of expertise in multiple areas, as well as a holistic delivery approach.

With over 1,000 consultants with a rang of experience across all industry sectors, DXC Consulting brings world-class talent with a breadth of expertise and unique IP, to confidently guide you from strategy to implementation, and fast-track your digital transformation journey.

DXC offers an agile approach to assess and analyse your current digital activities, architecture, infrastructure, sourcing and processes, to map out an effective digital transformation journey, while identifying quality-enhancing and cost-saving opportunities.

dxc.technology/anz-consulting

DXC IBM PracticeDXC’s long-standing alliance with IBM brings together two global IT and services leaders. Drawing on IBM’s extensive line of cutting-edge technology and DXC’s deep technology and industry expertise, our complementary strengths help you address your critical and complex business and IT challenges.

Targeted, industry-specific offerings help you drive out cost, increase IT performance, migrate to an as-a-service environment and modernise technology to transform your business. Our platform, software and solutions accelerate transition to the cloud for our enterprise clients.

System PartnersSystem Partners, DXC’s Salesforce Practice, delivers transformative customer centric projects leveraging the full power the Salesforce product suite.

Providing Salesforce consulting services to enterprise businesses, System Partners is one of the largest and most experienced Salesforce Platinum Partners in the region, and has successfully delivered hundreds of cross-cloud projects.

With over 100 on-shore Salesforce certified consultants, System Partners have a strong industry credentials across financial services, government, communications, media, utility and education sectors.

System Partners recognise that every business challenge is unique and tailor sophisticated solutions that deliver tangible value for your business.

dxc.technology/au/systempartners

DXC AWS PracticeDXC is uniquely positioned to support Amazon Web Services (AWS). Our regional DXC AWS Practice and global DXC Cloud Centre of Excellence, provide extensive infrastructure, applications and industry knowledge, combined with deep AWS expertise.

With high levels of customer satisfaction, the DXC AWS Practice can help you benefit from the adoption of cloud solutions and services, and enable you to focus on your strategic priorities while shifting the burden and expense of building and managing a hybrid cloud infrastructure to us.

DXC featured services

About DXC

As the world’s leading independent, end-to-end IT services company, DXC Technology (NYSE: DXC) leads digital transformations for clients by modernising and integrating their mainstream IT, and by deploying digital solutions at scale to produce better business outcomes. The company’s technology independence, global talent, and extensive partner network enable 6,000 private and public-sector clients in 70 countries to thrive on change. DXC is a recognised leader in corporate responsibility. For more information, visit dxc.technology

© 2019 DXC Technology Company. All rights reserved.

Regional DXC Headquarters

Australia and New Zealand26 Talavera RoadMacquarie Park, NSW 2113T +61.(02)9034.3000

Contact your DXC client representative today if you would like to organise a DXC overview briefing.

Learn more at: dxc.technology/au dxc.technology/nz

DXC Technology in Insurance

DXC start-up and scale-up ecosystem

#1Provider of core

insurance solutions globally

1,900 Insurance clients, a

number of which participate in our active

client communities

17,000 Experienced

professionals service insurance clients in more

than 50 countries

Delivered a core insurance platform every

8 days over the last 30 years

Achieved the

LARGESTdata centre

consolidation in insurance history

85% of the insurance

companies in Fortune’s Global 500

are DXC clients

#1Provider of services and technology to the London market

DXC brings global innovation to the market through our ecosystem of scale up and start up. Each year DXC runs an Invitational to identify and partner with the most promising Insurtech in Australia, North America, UK and India. This partnership allows new companies to focus on their offerings while DXC facilitates delivery, integration and managed service, where required, to reduce the risk to your organisation.

Invitational winners for Australia include the following:

Daisee, an Australian software startup focused

on bridging the gap between technical artificial intelligence and commercial

application in the fields of vision and voice.

Perx Health, a motivation and rewards platform

that is changing the way people and companies

approach habits.

Guroos developed a platform to create, distribute, and

measure Dynamic Personalised

Interactive Videos.

Mapcite developed a data enriched risk pricing,

assessment and accumulations management

platform that will provide brokers and underwriters

with real-time map visibility into their policy

accumulations, perils risk data and claims history.