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HUAWEI TECHNOLOGIES CO., LTD.
www.huawei.com
Enabling Transformation
Through Service Innovation
2011 Huawei Global Analyst Summit
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential
) :18pt
Accomplishments
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 3
Global Services Infrastructure
Customer
Customer
Customer
Customer
12
16
16 36
Language Technical Assistance Center
Regional Service Resource Centers
Academy
Managed Services Regional Offices
116+
190+
100+
77%
Country Spare Parts Centers
Field Stock Locations
Service Branch Offices
Localization Rate In Overseas Markets
Global Network
Analysis
Centers
3 Global Network
Operation
Centers
4 Global Service
Resource
Centers
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 4
Equipment Manufactu
rer
Installation
+
Maintenance
Box Dropper
From Solution Partner to Business Partner
From Technology Partner to Solution Partner
From Box Dropper to Technology Supplier
Cu
sto
mer
Un
der
stan
din
g Huawei’s Services Journey
2008-2010 Pre 2007 2011+
Fixed/Mobile
Core Transmission Access
Learning Services
Assurance & Managed
Services
Network Integration Services
NRO
MS
LS
CS
NTS
NI
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 5
Transformation of Services
Traditional Services Huawei Services
NW. IT
Value Chain Evolution Driven
End User Experience Driven (KQI)
TVO Enhancement
Technology Evolution Driven
Network Quality Driven (KPI)
TCO Reduction
NW. IT
Terminal/
Pipe/Cloud
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 6
Our Goals
Operator’s Business Success
Happy End Users
Fulfill Social Responsibilities
Our Goals
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 7
Tokyo
E-MOBILE
Everest
China Mobile
Snow Mountains
Snow Mountains
K2 Summit
Ufone
Snow Mountains
Desert
Zugspitze
Summit
O2 Luxor,
Egypt
Etisalat
Islands Jamaica
AM
Islands Indonesia
NTS
Desert Reno,
US
LEAP
Forest Kano,
Nigeria
MTN
Skyscraper
Skyscraper Dubai,
Etisalat
Tunnel Hong
Kong
PCCW
Stadium Olympic
Games
China Mobile
Remote Area Russia
TransTelecom
No Matter Where
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 8
Technical Support
O&M
Spare Parts Training
Emergencies
Extreme Weather
Earthquakes
Hajj Carnival
National Holidays
Oktoberfest
Summer Olympics Beijing-2008
Winter Olympics Toronto-2008
Crises Key Events & Holidays Daily Life
No Matter When
Optimization
Roll-out
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 9
Our Service Strategy
Collaboration
to provide "best-in-class" services to satisfy Customers business needs;
Agility
to adapt to changing business environment;
Reduction
of OPEX and improvement of TVO through our enriched service portfolio;
Enhancement
of our global infrastructure to better serve our customers.
Our Service Strategy
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 10
Our Solution
Mobile
Network
Integration
Solutions
Fixed Network
Integration
Solutions
Data Center
Solutions
Site
Solutions
Network Assurance
Solutions
Experience
Enhancement Solutions
Managed Services
Solutions
Knowledge
Transfer
Huawei
Certification
Competence
Consulting
Our Solution
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 13
Thank You !