energize ct hot water program · 2020-02-03 · residential upstream incentives -2016 eligible...
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ACEEE Hot Water ForumFebruary 23, 2016
Jennifer Parsons - UI, SCG, and CNG
Energize CT Hot Water Program
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Energize Connecticut▪ Energize Connecticut is the state’s branding initiative to
help consumers save money and use clean, affordable energy.
▪ A partnership of the Energy Efficiency Fund, the Connecticut Green Bank, Department of Energy and Environmental Protection (DEEP), the state and local electric and gas utilities.
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Energy Efficiency in Connecticut
Objectives ▪ To advance the efficient use of energy ▪ To reduce air pollution and mitigate negative
environmental impacts ▪ To promote economic development and energy security
Created by legislature to provide cost-effective electric energy efficiency and
load management programs
Expanded to include natural gas programs; electric and gas
programs are fully integrated
2005
1998
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CT Service Territory: Natural Gas
442,000 Residential Gas Customers
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CT Service Territory: Electric
1,325,000 Residential Electric Customers
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Why Move Upstream?▪ Goals:
– Market transformation– Increase high efficiency equipment stocking– Improve program delivery: Eliminate rebate breakage Reduce market confusion Improve customer interest and understanding Improve historically low distributor and contractor
program understanding
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Moving CT’s Water Heating Program Upstream
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Residential Upstream Incentives - 2016Eligible Equipment ▪ ENERGY STAR® Natural Gas Water Heaters:
– Tankless 0.94 EF+ = $300– Condensing 95% TE = $300
▪ Heat Pump Water Heaters: $400 or $300 at retail with $100 mail-in rebate to customer
▪ Specific space heating equipment also included
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Distributor/Retailer Enrollment Success- Program Pilot began October 2013- Statewide Rollout April 2014
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~ 99% distributor participation
Participating Distributors
Participating Branch Locations
52 139
Participating Retailers
Participating Locations
14 66
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Distributor Participation Requirement▪ Sign agreement▪ Mark down eligible equipment when sold in participating
towns▪ Licensed installers only ▪ Collect end user information ▪ Send submission template and invoices to rebate
fulfillment vendor▪ Reimbursed mark down plus $5 - $15 processing fee
within 30 days
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Retailer Participation Requirements▪ Sign agreement▪ Mark down eligible HPWH’s ▪ Submit Point Of Sale (POS) monthly to rebate fulfillment
vendor▪ Reimbursed within 30 days▪ Placement of $100 mail-in rebate on displays
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Quality Assurance▪ Rebate vendor verifying against double-dipping▪ Counter day events▪ Gas territory placemats▪ Post inspections▪ Customer “thank you” postcard:
Customer Address Here
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Marketing▪ Point of Purchase (POP) Signage, Radio, Billboards, TV
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https://vimeo.com/channels/719455/93668883
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Targeted Direct Mailer: Partnership with GE
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Email to Contractor Database ▪ 2,000 HVAC/plumber recipients
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Web Banner Ads
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Field Implementation▪ Circuit rider provides retail associate and distributor
training and support:– Provide handouts on proper application and installation
to maximize equipment efficiency and promote related trainings
– How to leverage the instant discount as a marketing tool to increase participation
– Educate on equipment sales reported procedure– Update POP signage and handouts
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Gas Water Heater Program Success
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160270
1502
3432
0
500
1000
1500
2000
2500
3000
3500
4000
2013 Mail‐In 2014 Mail‐In 2014 Upstream 2015 Upstream
Num
ber o
f Units In
centivize
d
Program Timeframe
2,045%
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Heat Pump Water Heater Program Success
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217
1391
1087
0
200
400
600
800
1000
1200
1400
1600
2013 Mail‐in 2014 Upstream 2015 Upstream
Num
ber o
f Units In
centivize
d
Program Timeframe
541%
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Fringe Benefits of Upstream▪ Strengthened relationship with HVAC community
▪ Reduction in rebate fulfillment costs – ($1.25/each reduction upstream)
▪ Reduction in paperwork flow (less trees)▪ Significant increase in C&I program participation
and other residential programs – paved the way for upstream C&I program launch 1/1/2016
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2013 Installation Contractor
Participation
2014 Installation Contractor
Participation176 481
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Program Challenges▪ Propane equipment (natural gas availability)▪ Initial participation reluctance (submission collection)▪ Distributor submissions
– Eligible customers– Licensed installers– Using EXCEL
▪ Contractor passing along discount▪ Changing customer understanding of discount▪ Municipal electric territories▪ Initial shelf stocking vs demand
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Future Considerations▪ Enhanced QA ▪ Proper Installation Testing
– Training courses for installers▪ Enhanced Marketing▪ Federal hot water standard changes▪ Measure market transformation with sales data
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Internal Logistics▪ Cost splits for equipment in dual territory towns▪ Cost coverage in municipal towns + claim savings▪ Administrative Costs:
– Rebate fulfillment vendor– Circuit rider – Processing Fees– Marketing Team (split between utilities when possible)
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Things To Consider in Your State▪ Gather distributor, manufacturer and contractor
network contacts – for outreach and relationship building
▪ Simple program design▪ Accessibility of PA / Circuit Rider to answer
questions▪ Marketing to consumers needs to continue▪ Adequate budget▪ Utility collaboration
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For a Distributor PerspectiveJen Ryan Operations, Sales & MarketingShelton Winnelson, A Winsupply Company740 River Rd, Shelton, CT 06484O: 203-402-2792M: 203-984-6592F: [email protected]
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Questions?Jenn Parsons – UI, SCG, [email protected]
Jesus Pernia – [email protected]
EnergizeCT.com/gaswaterheatingEnergizeCT.com/hpwh
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