energy future holdings - hcl technologies · 2015-02-06 · entered into a five-year...
TRANSCRIPT
Energy Future Holdings
Linda JojoLinda JojoSenior Vice President & CIO
Energy Future Holdings Overview
EFH Outsourcing Background
Wh HCL?Why HCL?
1st year Report Card1st year Report Card
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Energy Future Holdings
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EFH Ownership & Regulatory Structure
EFH(KKR, TPG, GS)( , , )
Energy Future Intermediate Holding
Energy Future Competitive Holdings
Texas CompetitiveElectric Holdings
Approx. 80% Ownership
Ring-fenced entity
Texas Transmission Investment LLC
Approx. 20% Ownership
Electric Holdings
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How I Remember 2004
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How 2004 is Remembered at EFH
DALLAS & NEW YORK--(BUSINESS WIRE)--May 18, 2004
Capgemini and TXU Corp. (NYSE: TXU) will agree today toenter a limited partnership to form Capgemini Energy Limitedenter a limited partnership to form Capgemini Energy LimitedPartnership, a new company that will initially providebusiness process services and information technologysolutions to TXU, with a plan to offer similar services to otherenergy companies in the future.
Under the 10 year agreement, valued in excess of $3.5billion, roughly 2,700 employees will move from TXU toCapgemini Energy, effective July 1. Employees in the newCapgemini Energy limited partnership will providepg gy p p pinformation technology, call center...
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Far Reaching… Pure SLA Based… Fast
Human Resources Org & Staffing… Payroll & Benefits
Call Centers Customer Care… Revenue Management
Supply Chain Strategic Sourcing… Vendor & Contract ManagementSupply Chain
Finance &
Strategic Sourcing… Vendor & Contract Management
Accounts Receivable Accounts Payable Cash AppAccounting
Information
Accounts Receivable, Accounts Payable, Cash App
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Information Technology App Maint & Dev, Data Centers, Network, End User Services
2004 Strategy
Balance Sheet ImprovementBalance Sheet ImprovementAll IT Assets contributed to JV
Cost outDouble Digit, Day 1
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2009
New Owners, New Leadership provide opportunity and perspectives not previously present
Information Technology is important to the success of EFH now more than ever…should it be 100% outsourced?
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Thoughtful Unwind …
Defined Service Catalog (ITIL/ COBIT)
“GOSP”: Govern – Oversee – Support – PerformScope of services between Business units & Shared ServicesMost “Perform” in scope for outsourcing
Hiring Strategy
RFP Process Considerations
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RFP Process Considerations
Outsourcing 2.0 at EFH
Request for Solution
Multi-Sourced
Wing to Wing SLAs
Transparency – Partnership -- Balanced
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New Partner Landscape
New Providers
RevenueManagement Transactel/ DST
Capgemini Energy Scope
Customer Care
Management
Telus/NCO/Aegis
Human Resources
IT Applications HCL
Northgate Arinso
Finance &Accounting
IT – Applications Capgemini IT
Capgemini F&A
Supply Chain Capgemini SC
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IT-InfrastructureManagement HCL
The Largest Portion of Services went to HCL
HCL Signs a Five Year Engagement With Energy Future Holdings for IT Infrastructure Management Services
Posted on: Thu, 17 Sep 2009 07:00:00 EDT
SUNNYVALE CA and NOIDA INDIA Sep 17 2009 (MARKETWIRE via COMTEX) -- HCLTF | Quote |SUNNYVALE, CA and NOIDA, INDIA, Sep 17, 2009 (MARKETWIRE via COMTEX) HCLTF | Quote |Chart | News | PowerRating -- HCL Technologies Ltd. (HCL), a leading global IT services provider, hasentered into a five-year transformational IT Infrastructure Management engagement with the Energy FutureHoldings Corp (EFH), a Texas-based, privately-held energy company with a portfolio of competitive andregulated energy subsidiariesregulated energy subsidiaries.
HCL will be responsible for managing EFH's IT Infrastructure landscape comprising of Data Center (DC),Voice and Data Networks and End User Computing Services. HCL's Service Desk will provide support toEFH end users, including desk-side support, in complete compliance with the stringent NERC, PCI, SOXEFH end users, including desk side support, in complete compliance with the stringent NERC, PCI, SOXand FCC regulatory frameworks. HCL will also be responsible for providing touch services for thecentralized and distributed Data Centers…
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Why HCL?
Participated in RFP process because of success of HCL Axon work onParticipated in RFP process because of success of HCL-Axon work on SAP Rollout
Differentiated pre-sales cycleInvested in “our challenges” after first meetingPlayed to win: started transition planning earlyExecutive Access
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Year 1 Report Card… beyond the SLAs
Expectation Assessment
Deliver best-in-class infrastructure management operations to achieve consistent, repeatable and predictable servicesand predictable services.
Implementation and execution of common, repeatable processes based on industry best practices and standards (ITIL, CoBIT, etc.).
Utilization of tools and automation for proactive monitoring and management of end-to-end environment with near-time visibility into current health.y
Partnership based on flexibility, transparency and trust.
Ongoing injection of best practices and thought leadership from COEs and broader HCL organization.
Focus on customer satisfaction as the most critical and meaningful metric.
Integration of a continuous improvement framework into daily operations and approach to delivery.
Sourcing of highly skilled resources for operations and project teams.g g y j
Achieve cost savings as promised and integrated into business case.
Meet transformational objectives with delivery of on-time, on-budget projects with no business disruption.
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A strong foundation for success
Thank You
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