Automated system of administration “Sokol”

Description of ASA “Sokol”Description of ASA “Sokol”

Automated system of administration (ASA) “Sokol” of a LLC “Group of companies ISKANDER” is a system, which calculates the number of people in queues and uses the method of mathematical treatment of information from video cameras. ASA “Sokol” allows to determine quantitatively the length of a queue of any configuration to the ticket-office or to any other object, which aims at providing service to people standing in the queue.The system helps to inform automatically an operator by sending out text notifications, notifying about the necessity to reduce the queue. The way to reduce the queue may be either opening of an additional ticket-office or elimination of technical problems, occurred while working with the client.

Description of the systemDescription of the system

Queue is always considered by a customer as a negative factor. Customers often spend more time waiting in the queue at the ticket-office or counter, than they spend making their choice of the service or the goods. Any consumer dreams of being a customer of a company without queues. A queue is a factor which helps customers to make their opinion about the service provided by a company.

Neglecting the necessity to control queues will cause inefficient use of company resources, as well as constant dissatisfaction of the customers and lower level of their trust to the service.ASA “Sokol” is meant for optimization of operations made by cashiers and cash-registers and other objects which tend to have long queues.

Obtaining and keeping systematically update information about the workload, it is possible to regulate the operations of objects, draw conclusions about quality of work of personnel and make up efficient management solutions.

Solution of a problem of making up optimal work schedule of cashiers, using statistics

Improving quality of service given to customers

Reducing average time of standing in queues in front of ticket offices

Equal distribution of work among cashiers

Optimization of the cashiers‘ personnel

Objectives of the systemObjectives of the system

queue length efficiency

Mathematical device in terms of ASA

“Sokol” takes into consideration only people

standing in the specified zone, ignoring

moving objects

Background of the image, bags, posts and

other static objects are ignored

Setting of the mathematical device comes

to determining sensitivity of detector, shape

and size of zone, period of update and relative

size of a person

At the present moment calculation of the

workload of the ticket office can be

implemented in per cent of the workload of

the zone and/or directly in the number of

people standing in a queue

Mathematical device of ASA “SOKOL”Mathematical device of ASA “SOKOL”

Interface of ASA “Sokol”Interface of ASA “Sokol”

Flexible and handy interface of the system allows configuring optimally the settings of a system in compliance with the needs of the company.

Depending on the needs of a certain company the system is supplemented with necessary program modules.

One module / video channel can process data from several cameras.

Recordings are formed directly from interface of the program in format xls, xlsx or any other type.

There is a possibility to send recordings via text messages.

Window of detector settings allows to set area of coverage. Limits and sizes of the zone are indicated in this window using graphic interface.

Division of data access rights in compliance with operators rightsAutomated measurement of the queue occupancy in front of the railway stations ticket-offices Keeping of results of measurementStoring of video dataAnalysis of results of measurementIncrease in quality of passenger service on the basis of analytical dataShortening of average waiting time in queues in front of ticket officesDistribution of occupancy of cashiers, which leads to the fact that cashiers are tired less and the service quality increasesOptimization of cashiers personnel, including its reduction or shortening of number of working hours, what will lead to costs cut of salary budgetText notifications in case of threshold peak meanings of the queueVideo control for the ticket offices hall

Functions of ASA ”Sokol”Functions of ASA ”Sokol”

It is possible to upload and look through the system reports as in graphical form and in electronic tables (format xls or other which are available for the following process and storage.The possibility of text notifications is foreseen in the system in case the threshold peaks are achieved. The peaks are specified individually.

Report types of ASA “Sokol”Report types of ASA “Sokol”

Axis Y – loading in percentage or in number of people. Axis X - time periods with specified discretion.

Data is provided in the form of a table.

The following components are parts of the system:

Video camerasVideo server with softwareAutomated work places of operatorsSystem of transfer line of analog and digital signalsCertain software ASA “Sokol”

Content of ASA “Sokol”Content of ASA “Sokol”

Number of workstation is unlimited. Process server can be a workstation.

Possible scheme of building the block ASA “Sokol”Possible scheme of building the block ASA “Sokol”

Possible scheme of building the systemPossible scheme of building the system

Integration ASA “Sokol” in system ASA SPC allows to control efficiency of the operations of ticket offices and automated work places of cashiers, as well as work of cashiers in system ASA SPC and their professionalism.

It helps to determine work load peak, explained by train schedule, part of the day

or season and to make up the optimal work schedule.

Complex system helps to automate making up work schedules of cashiers and ticket offices at overloaded stations and optimize costs for salary budget and cashier trainings.

Integration in system ASA “Sokol” Integration in system ASA “Sokol”

Economic efficiency of ASA “Sokol”Economic efficiency of ASA “Sokol”Schedule of occupancy of operation hall consisting of 2 ticket-offices, during working days for 2 seasons

Economic efficiency of ASA “Sokol”Economic efficiency of ASA “Sokol”Relying on qualitative research of the given graphic, the following statements are concluded:

1.In periods I, II, III, V the queue is minimal, and the second ticket-office is not needed.2.In the first season there are 2 determined peak meanings, which do not exceed the threshold of the service refusal. Therefore, in this season it is necessary to open an additional ticket-office only in periods II and IV. It will allow to involve the second cashier only in these periods and lower the costs for salary budget.3.In the second season, for the reason that the number of passengers is growing (seasonal changes) peaks can alter, moreover, in the periods of peak loading the queue length can exceed the threshold of service refusal, making passengers to use alternative types of transport (buses, minibus taxis). Therefore it is recommended as well as in the previous point not to shift the second ticket-office in the mode of full operation. Moreover in the periods of peak loading it is recommended to involve an additional ticket-office in order to prevent the service refusal.

Using of ASA “Sokol” helps to make more detailed and exact analysis of distribution of the queue length as in short-term and long-term periods.

It will allow to optimize cashiers occupancy during the work shift, take into consideration seasonal changes of occupancy, cut costs for salary budget, avoid income loss and go to a higher level of operation.

ASA “Sokol” in operation

Number of people standing in a queue: 7 to 8

ASA “Sokol” in operation

Number of people standing in a queue: 7 to 8

Configuring of ASA”Sokol”Configuring of ASA”Sokol”

All products of LLC “Group of companies ISKANDER” are accompanied with 24-hours technical support.

A user can always contact the company’s specialists and get the competent assistance.

System devices are monitored on-line constantly. Emergency incidents are controlled and eliminated by regional service centers.

System users are constantly trained. Training accompanies tutorial prospects edition, user guides and other materials in compliance with actual versions of ASA SPC.

Users support

Adoption of ASA SPC in RF will allow to unite suburban companies in one information field, which will help:

Passengers to effect trips to far distances using resources of different suburban companies.

SPC to optimize data exchange within information limits and cut costs connected with maintaining of its own information resources.

This approach will allow SPC to standardize quality of service and providing with travel services to all groups of people and in compliance with TQM requirements.

Prospects for further development

LLC “Group of companies “ISKANDER”LLC “Group of companies “ISKANDER”LLC “Group of companies “ISKANDER” was created in 2010. The main branch of company activities is automation of passenger railway transportation. It cooperates with JSC “Russian Railways” and suburban passenger companies.

LLC “Group of companies “ISKANDER” presents the following unique hardware-software products:

ASA SPC (Automated system of administration of suburban passenger company)ASA “Sokol” (Automated system of administration “Sokol”)CSAC “Biosmart” (Control system and access control “Biosmart”)

Hardware-software complexes, supplied by the company, allow to improve quality of service passengers are provided with, and to redefine suburban transportation.

Competitive advantages of LLC “Group of companies “ISKANDER” are:

Qualified personnel Responsible approach to project realization Quality of offered services is the main criteria of work High level of comfortable work with system both for the passenger company and for the passenger Ergonomic and modern equipment, offered to clients Quick reaction to the clients’ requests

LLC “Group of companies “ISKANDER”Bld.14, Raushskaya naberezhnaya, Moscow, 115035

Tel.: 8(495) 979-00-73Fax: 8(495) 685-95-76

E-mail: info@gciskander.ruwww.gciskander.ru