engage. objectives describe the impact smiling has on guests and fellow team members. describe the...
TRANSCRIPT
![Page 1: Engage. Objectives Describe the impact smiling has on guests and fellow team members. Describe the impact eye contact has on guests and fellow team members](https://reader038.vdocument.in/reader038/viewer/2022103015/551aae2d550346b2288b4896/html5/thumbnails/1.jpg)
Engage
![Page 2: Engage. Objectives Describe the impact smiling has on guests and fellow team members. Describe the impact eye contact has on guests and fellow team members](https://reader038.vdocument.in/reader038/viewer/2022103015/551aae2d550346b2288b4896/html5/thumbnails/2.jpg)
Objectives
Describe the impact smiling has on guests and fellow team members.
Describe the impact eye contact has on guests and fellow team members.
![Page 3: Engage. Objectives Describe the impact smiling has on guests and fellow team members. Describe the impact eye contact has on guests and fellow team members](https://reader038.vdocument.in/reader038/viewer/2022103015/551aae2d550346b2288b4896/html5/thumbnails/3.jpg)
Objectives
Describe when to greet guests and fellow team members.
Demonstrate using an appropriate hospitality greeting while using the guest’s name.
![Page 4: Engage. Objectives Describe the impact smiling has on guests and fellow team members. Describe the impact eye contact has on guests and fellow team members](https://reader038.vdocument.in/reader038/viewer/2022103015/551aae2d550346b2288b4896/html5/thumbnails/4.jpg)
Objectives
Identify ways to find out a guest’s name.
Describe the importance of using this standard in every encounter with guests and fellow team members.
![Page 5: Engage. Objectives Describe the impact smiling has on guests and fellow team members. Describe the impact eye contact has on guests and fellow team members](https://reader038.vdocument.in/reader038/viewer/2022103015/551aae2d550346b2288b4896/html5/thumbnails/5.jpg)
Four Keys to ENGAGE
Smile
Make Eye Contact
Use the Guest’s Name
Greet the Guest
![Page 6: Engage. Objectives Describe the impact smiling has on guests and fellow team members. Describe the impact eye contact has on guests and fellow team members](https://reader038.vdocument.in/reader038/viewer/2022103015/551aae2d550346b2288b4896/html5/thumbnails/6.jpg)
Four Keys to ENGAGE
Smile
![Page 7: Engage. Objectives Describe the impact smiling has on guests and fellow team members. Describe the impact eye contact has on guests and fellow team members](https://reader038.vdocument.in/reader038/viewer/2022103015/551aae2d550346b2288b4896/html5/thumbnails/7.jpg)
Four Keys to ENGAGE
Make Eye Contact
![Page 8: Engage. Objectives Describe the impact smiling has on guests and fellow team members. Describe the impact eye contact has on guests and fellow team members](https://reader038.vdocument.in/reader038/viewer/2022103015/551aae2d550346b2288b4896/html5/thumbnails/8.jpg)
Four Keys to ENGAGE
Use the Guest’s Name
![Page 9: Engage. Objectives Describe the impact smiling has on guests and fellow team members. Describe the impact eye contact has on guests and fellow team members](https://reader038.vdocument.in/reader038/viewer/2022103015/551aae2d550346b2288b4896/html5/thumbnails/9.jpg)
Four Keys to ENGAGE
Greet the Guest
![Page 10: Engage. Objectives Describe the impact smiling has on guests and fellow team members. Describe the impact eye contact has on guests and fellow team members](https://reader038.vdocument.in/reader038/viewer/2022103015/551aae2d550346b2288b4896/html5/thumbnails/10.jpg)
10 & 5 Rule
At 10 feet away we acknowledge a guest and at 5 feet away we greet
the guest.