engagement & emotional intelligence
TRANSCRIPT
Emotional IntelligenceKerry GoyetteOwner, Aperio Consulting Group
These materials, and the process, methods and practices they embody, are the proprietary and confidential trade secret of Aperio, licensed for the confidential use of its clients. Disclosure is strictly forbidden absent written consent.
EMOTIONAL INTELLIGENCE
Emotions Are Data…
• For understanding ourselves and others.
• For making decisions.• For initiating action.• For protecting us.
“Denial of our emotions isn’t the only danger we face when we rely too heavily on our left brain. We can also become too literal, leaving us without a sense of perspective, where we miss the meaning that comes from putting things in context (a specialty of the right brain).”-Daniel Siegel
EQ vs. IQ Defined
Emotional Intelligence (EQ): Emotional intelligence is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships. (Goleman & Boyatzis)
Cognitive Intelligence (IQ): Your ability to learn and understand new situations, reason through a given problem, and apply knowledge to a current situation.
Why is EQ so Important?
IQ + Skills + EQRequired for complex jobs, especially leadership
positions
Emotional Intelligence
“In the fields I have studied, emotional intelligence is much
more powerful than IQ in determining who emerges as a
leader. IQ is a threshold competence. You need it, but it
doesn’t make you a star. Emotional intelligence can.”
- Warren Bennis, author of On Becoming a Leader
Goleman’s EQ ModelWhat I See
PersonalCompetence
Social Competence
What I Do
Self-Awareness
Social Awareness
Self-Management
Relationship Management
Key Questions To Ask Yourself:
Self-Awareness
Can I accurately identify my own emotions and
tendencies as they happen?
Self-Management
Can I manage my emotions and behavior to a positive outcome?
Social Awareness
Can I accurately identify others’ emotions and
tendencies as I interact with them?
Relationship Management
Can I manage the interactions I have with
others constructively and to a positive outcome?
Leadership Competencies
Self-Awareness
Emotional Self-Awareness
Accurate Self-Assessment
Self-Confidence
Self-Management Self-Control AchievementTransparency Initiative Adaptability Optimism Social Awareness
Empathy
Organizational Awareness
Service
Relationship Management
Inspiration Change CatalystInfluence Conflict ManagementDeveloping OthersTeamwork & Collaboration
Managing Your Emotional Culture: Creating a culture that stimulates
innovation, all-out performance and lasting relationships
“Research shows that, for better or worse, emotions influence employees’ commitment, creativity, decision making, work quality, and likelihood of sticking around – and you can see the effects on the bottom line.”
Harvard Business Review Jan-Feb 2016
Understanding Engagement:The Bell Curve
UNDERSTANDINGTHE BRAIN
15
16
[EMOTION]
What Drives Our Behavior?
SAFETY
CONNECTION
SURVIVAL
ClarityPredictableConsistentParticipatory
RelationalPositiveValidatingFeedback
“What’s Next?” “How Am I Doing?”
Safe Haven
(Losada & Heaphy, 2004)
Team PerformanceHigh Medium Low
Positive Statement Ratio supportive, encouraging, appreciative vs. critical, disapproval, contradictory 5.6 to 1 1.8 to 1 .36 to 1
Curious/Commanding Ratio questioning, probing, curious vs. commanding, declaring 1.1 to 1 .67 to 1 .05 to 1
Others/Self Ratio external vs. internal focus .94 to 1 .62 to 1 .03 to 1
Connectivity Average mutual influence, assistance, interaction 32 22 18
Manage Your Emotional Culture to Increase Agility
PROBLEM SOLVING
Challenges to Problem Solving
1. Unconscious Biases2. Emotional Triggers
“What the human being is best at doing is interpreting all new information so that their prior conclusions remain intact.”
-Warren Buffett
Problem Solving: Combining EQ & IQ
Edward de Bono’s Six Thinking Hats, The de Bono Group, LLC
Reading Emotional Cues: Micro Expressions
Micro expression: A brief, involuntary facial expression shown on the face of humans when trying to conceal an emotion.
The Face: A Window to Reading Emotions
Learning to read micro expressions will help you…
• Improve your Emotional Intelligence
• Develop empathy• Understand others• Improve relationships• Recognize and better
manage your own emotions
5 Steps to Increase Emotional Intelligence
1. What do I want to become?2. Who am I now?3. How can I build on my strengths
while reducing my gaps?4. Practice New Behaviors5. Support and Feedback
“Great leadership works through Emotions.”
Daniel Goleman, Harvard University
