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Engagement Highlight Program Scope Challenges

Program Solution Business Benefit Key Innovations

• Polaris is engaged with JPM IB Prime Service s Production & Infra Mgmt since Sep 2007

• Engagement Involves Production Monitoring & Availability for systems supporting Businesses whose revenue is over 1.5 Billion Dollars

• Polaris Ownership to Support MTTR = 0 and System Availability =99.5%

• Administer ,Maintain & Upgrade HP BAC Suite (SiteScope , BPM, DDM, Diagnostics) from 6.x Series to 8.x Series .

• 500 + Physical hosts covered across multiple Firewall Zones , 250 + BPM Transactions monitored actively in North America

• Architect & Manage the Production monitoring of JPM IB with JPM resources

• BPM Scripts - Create & Maintain BPM Scripts • Infrastructure Maintenance – Core SME team

for Sitescope, ITRS Geneos • MAM/DDM – Maintain existing Discovery

patterns • Diagnostics – HP Diagnostic s & Wily

Intrascope (Wily no integration to HP BAC) • Dashboards – For Development , CSRs &

Management • In scope : 90+ Applications , 20,000 SiteScope

points

• Evolving and Demanding Environment with High Visibility to Business & Senior management

• Applications monitored were across many Platforms, Multiple Firewall Zones & Data centers

• Migration effort of Bear Stearns Prime Brokerage applications to JPM IB data centers

• Migrate existing implementation to JPM state of the art data centers with hardware capacity uplift

• Coalesce Different Tools practices for a coordinated monitoring effort

• Manage the maintenance and administration of all functions of BAC 6.2 which is currently at 8.x (near future rollout to BSM 9.0)

• Develop a Unified Reporting Model to consolidate different tools

• Maintain a team closely interacting with all channels and vendors

• Leverage Polaris prior expertise from JPM Performance Practice in monitoring key components ,hence support the application through the lifecycle of the product

• Perl solutions for interact with external systems from Master DB Repository

Cost Benefit with one point SME team to match right tool for application and tools issue resolution

Holistic ownership of monitoring ensuring faster turnaround time from setup to delivery of application monitoring

Cost benefit in Leveraging Polaris prior expertise from JPM Performance Practice

Reduce the time taken to identify and fix any potential issue in production

Leverage both JPM – HP Enterprise license Agreement & Polaris – HP Partnership

Large Bank - Prime Services P&IM : Polaris Monitoring Case StudyKey words – MTTR =0 , BAC 6.x to 8.x & 9.x , Demanding Investment Bank env

• Integrate BAC Dashboard to third party Unified Geneos Dashboard for Eyes on Glass Monitoring Team

• Automation of Checkouts by CSR’s across different regions for different zones end of day runs and create dashboards for them

• Create a Central repository of all the data and provide customized reports to different teams

• Compliance Reporting systems to JPM internal capacity compliance systems from existing Database

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Large Bank - Prime Services: Monitoring Architecture & Infrastructure

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Large Bank - Prime Services : HP BAC-Dashboards

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Large Bank - Prime Services : HP BAC-BPM Reports

B P M T r a n s a c ti o n s B P M L O C A T I O N S

D i a g n o s ti c s B P M p r o fi l e s

C a l l P r o fi l e

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Large Bank - Prime Services : HP BAC-Infrastructure ReportsS i t e S c o p e M o n i t o r s

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Large Bank - Prime Services: Real time Dashboard & Log viewing

X P O L O G W e b b a s e d L o g v i e w i n g B A C D a s h b o a r d S u m m a r y i n G e n e o s D a s h b o a r d