engagement; the corner stone of operational excellence · the why? 3 • commoditisation of...
TRANSCRIPT
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Engagement; The Corner Stone of
Operational Excellence
Date: 11th Oct 2017
By: James Lyons
Boston Scientific Galway
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Boston Scientific Corporation • Medical Device Industry
• $9B Revenue pa
• 27,000 Employees
• 16 Manufacturing Sites
Some Context…
2
Boston Scientific Galway, Ireland • 3,100 Employees
• 44 Product Families
• 2,200 UPNs (SKUs)
• 50+ Technologies
6 Production Units
DES SES PTA SHP
SDC
PU Size: 250 - 600 people PCT
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The Why?
3
• Commoditisation of products with sale price erosion - Gross Margin Pressure
• Highly competitive environment - Internal
- External
• Maximize our value - Identify & deliver on our core value to the company (Customer)
Why do we need Operational Excellence?
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The How?
• Leadership Great change requires great leadership
… at all levels of the organisation!
• Vision & Strategy We need to envision & plan our future
• Operational Excellence We need to be the best at what we do!
4
Best Practice?
Expertise?
Method?
We need to be a great site in order to deliver great value!
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Benchmarking is a critical part of the process!
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Best Practice: Do we really know what excellence looks like?
The How?
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The How?
Lots of tools and models…
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Deming’s 14
Points McGergor:
Theory X-Y
Maslow: Hierarchy
of Needs
Pink
Great Place To
Work Covey: High
Trust Leaders
The How?
Some of the subject matter expertise…
Collins
Hopp
Spearman
Rother
Shook
Womack
Jones
Deming
...
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“ Everything should be made as simple as possible,
but not simpler “ - Albert Einstein
Simple Intricate
Inner Workings
The How?
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Learn from the Best!
Strategic Operational Excellence
5P Model: Pryor/Toombs/White
Shingo
EFQM
Kaplan/Norton: Balanced
Scorecard
Hines Model McKinsey 7S Model Porter: Competitive
Advantage Molloy/Delany: Strategic
Leadership
Kotter: Leadership & Change
Management
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Martin: Own The Gap
Devine: Mass Engagement
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Learn from the Best!
Strategic Operational Excellence
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People are at the centre of everything we do!
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Some Learnings…
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The People Environment Is A Multiplier!
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Enable, Engage, Empower!
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Some Learnings…
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Some Learnings…
Hands, Head, Heart!
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Some Learnings…
From To
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Some Learnings…
High Performance Teams
Goals
Roles
Skills
Relationships
= Results
• Team Goals
• SMART Goals: Specific, Measurable,
Agreed, Realistic, Timelines
• Clearly defined responsibilities
• Deliverables
• Accountability
• What key skills are required?
• Training & proficiency
• Expertise
• Shared values
• Personal Connection
• Respect & Trust
+
+
+
+
Purpose • Team Purpose
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Do you have the right people on the bus?
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Some Learnings…
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Value Of Engagement
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Building A High Engagement Culture
Behavioural Standards
Leaders Anyone who has someone reporting
to them
Teams All Teams; Direct & Matrix
Individuals How everyone interacts with
each other
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Everyone Participates!
70+ Workshops
2,800 people • Obstacles to Our Future
• Motivational Information
• Consensus Day Representatives Consensus Day
• 1,400
• Data Inputs
• 363 Obstacles
• 7 Themes
Behavioural
Standards
One
Plan
Frank Devine
People Engagement Program
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People Engagement Program
Caring
Meaningful
Innovation
High
Performance
Global
Collaboration
Diversity
Winning
Spirit
Our Values Our Future
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What’s Different?
• Alignment; Purpose & Vision
• CI workspace for teams
• Absenteeism has halved in last 24 months
• ER Issues down by 40+%
• Inclusive team problem solving
• Preventative safety
• PB (Operators) involved in all key initiatives
• Majority of our behavioural standard training
was facilitated by our PBs (Operators)
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Cost
Some Results …
Safety
Service
Quality Balanced Scorecard
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In Closing...
• People are at the centre of everything we do
• We have underutilised resources right under our
nose … we just need to engage them!
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Thank You!
Your opinion is important to us!
Please take a moment to complete the survey using the conference mobile app.
Session No: WS/41
Engagement; The Corner Stone of Operational
Excellence
James Lyons
Boston Scientific Galway