engaging employees through engaging safety trainings by ir shum keng yan

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Engaging Employees through Engaging Safety Trainings 14 th Conference & Exhibition on Occupational Safety and Health 17 th -19 th JULY 2011 Ir. Shum Keng Yan

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Page 1: Engaging Employees Through Engaging Safety Trainings by Ir Shum Keng Yan

Engaging Employees through Engaging Safety Trainings

14th Conference & Exhibition on Occupational Safety and Health

17th-19th JULY 2011

Ir. Shum Keng Yan

Page 2: Engaging Employees Through Engaging Safety Trainings by Ir Shum Keng Yan

Welcome

SELAMAT

2

PAGI!

Page 3: Engaging Employees Through Engaging Safety Trainings by Ir Shum Keng Yan

Self Reflection – Beginning

Please use the following ratings:

1 No knowledge

2 Knows a little on the subject

3 Understand the subject

4 Confident on the subject

Before we Start Your rating

TOTAL

1 What Engagement means

2 Key Messaging in Engagement

3

2 Key Messaging in Engagement

3 Engagement Modes

Total: Before we Start

Page 4: Engaging Employees Through Engaging Safety Trainings by Ir Shum Keng Yan

Engagement: is NOT bertunang

It is the condition of being involved intensely (at work).

Engagement allows us to network at a deeper level with our stakeholders.

Today we will explore the use of engagement with employees and techniques

Engagement

4

helping employees retain EHS knowledge.

Page 5: Engaging Employees Through Engaging Safety Trainings by Ir Shum Keng Yan

Engagement

5

Engagement

Page 6: Engaging Employees Through Engaging Safety Trainings by Ir Shum Keng Yan

1. Demographics by Age Group (Baby Boomer, Gen X, Gen Y), etc9

2. Group’s Interest

3. Business Units

4. EHS Risk Profiles

5. Management Participation in the campaign

Basic Engagement Information

6 Johnson Controls6

5. Management Participation in the campaign

6. Employee Involvement in the delivery

7. Activity Based?

8. Engage Subject Matter Experts

9. Key Stakeholders

Marketing EHS as a preferred Lifestyle?

Page 7: Engaging Employees Through Engaging Safety Trainings by Ir Shum Keng Yan

Key Messaging in

7

Key Messaging in

Engagement

Page 8: Engaging Employees Through Engaging Safety Trainings by Ir Shum Keng Yan

Senior Management – key messages to deliver, tone at the top

– not lengthy trainings

Middle Management – key responsibilities, walking the talk –

length more than Senior Management but less than employees

Employees – how to do my part, reduce the theory portion –

length should be just enough

A few sentences?

1 page

1 – 5

pages

Key Messaging in Engagement

8 Johnson Controls8

length should be just enough

EHS Team – wide overview of the topic, know where

to find the information when required – length

depends on subject

Subject Matter Expert – provide in depth skills training

and certification – as long as required plus hands on

pages

1 toolkit

1 course

Page 9: Engaging Employees Through Engaging Safety Trainings by Ir Shum Keng Yan

Engagement Modes

9

Engagement Modes

Page 10: Engaging Employees Through Engaging Safety Trainings by Ir Shum Keng Yan

� Channels of engagement

� Face to Face (Campaigns)

� Phone

� Social Networking

� Emails

Active2 or more ways

1.9 way

1.8 way

Level of engagement from your audience

Engagement Modes

1.7 way

10

� Emails

� Blogs

� Poster / Campaign materials

�Website

�When do we use what????

Passive

1.5 way

1.2 way

1 way

1.7 way

(E) Notice boards?

Page 11: Engaging Employees Through Engaging Safety Trainings by Ir Shum Keng Yan

One Final Engagement

11

One Final Engagement

Page 12: Engaging Employees Through Engaging Safety Trainings by Ir Shum Keng Yan

Self Reflection – End

Reflection at the End Your rating

TOTAL

1 What Engagement means

2 Key Messaging in Engagement

3 Engagement Modes

Total: Reflection at the End

12

Page 13: Engaging Employees Through Engaging Safety Trainings by Ir Shum Keng Yan

Self Reflection – The Engagement Level

Before we Start Your rating

TOTAL

1 What Engagement means 2

2 Key Messaging in Engagement 2

3 Engagement Modes 2

Total: Before we Start 6

Reflection at the End Your rating

TOTAL Difference %

1 What Engagement means 2 0 0%

2 Key Messaging in Engagement 3 1 50%

3 Engagement Modes 4 2 100%

13

3 Engagement Modes 4 2 100%

Total: Reflection at the End 9 3 50%

Page 14: Engaging Employees Through Engaging Safety Trainings by Ir Shum Keng Yan

1. Who are you engaging (age, background, education, years of service, job scope,

status, social norms, 9.)? KNOW YOUR CUSTOMER

2. How much should they know?

3. What key messages are must knows?

4. What engagement activities can increase the level of participation of employees?

Summary

14 Johnson Controls14

5. How can we better measure engagement?

Page 15: Engaging Employees Through Engaging Safety Trainings by Ir Shum Keng Yan

Thank you

15

Thank you

Page 16: Engaging Employees Through Engaging Safety Trainings by Ir Shum Keng Yan