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INTEGRHYTHM, INC. is a specialist consulting firm focused on Integrating business and IT to create an operational RHYTHM for the enterprise.
We focus on
• ServiceNow Implementations
• IT Advisory & Program Management
• Enterprise Cloud Computing
Integrhythm & ServiceNow HR
• Jointly developed HR Quick Start
• Deep engagement with ServiceNow HR Business Unit with regular knowledge sharing sessions
• Participating in national HR sessions with ServiceNow
• Collaborative presentations in HR forums (LEHRN etc.)
• ServiceNow design partner
Product to be #14 fastest growing private Tech company in the U.S. 2015
About Us
Employee Engagement: Objectives
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Employee Engagement: Challenge
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Too often, Employees can feel like they have to piece together a puzzle to perform routine HR tasks
Confusion about where to find information
Limited understanding of SLAs, when they
can get responses
Lack of an “Always On” HRSS model
Chaos & Confusion: Requests routed several times before
resolution4
High Touch Where It Matters
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Tier 0: Self Service40 – 70%
Tier 1: General Support20-40%
Tier 2: HR Specialist5-10%
Tier 3: Exceptions<5%
Source for statistics: Modernizing HR Service Delivery for the Digital Workforce, Gartner, June 2016
Knowledgebase / Portal Solution
Contact HRSS via case management, phone, chat or email
HR Professionals: More complex inquiries escalated to SMEs
Incoming Requests
COE Leads: Most concerning inquiries escalated to COE Leads
Consumer Experience In The Enterprise:
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Interactive Employee Portal
Intuitive HR interface
Visual status and actions
Intuitive knowledge for self-help
© 2016 ServiceNow, Inc. All rights reserved. ServiceNow Confidential.
ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their respective holders. 7
Where Does ServiceNow HR Service Delivery Fit?
• Admin
• PayrollCore HR
• Career Management
• Compensation
• Recruiting
Talent Management
• Labor Forecasting
• Demand Planning
Workforce Management
• Case Management
• Employee Self Service
• Automation
STOREFRONT SYSTEM OF ENGAGEMENT
HR Service Delivery
Designed to
IntegrateSuccessFactors
Saba
Workday
SAP
ADP
Oracle
Cornerstone
PeopleSoft
HR TRANSFORMATIONCOE, Shared Service & Business Partners
OBJECTIVES
• Ability to quickly respond to business needs
• Efficient Shared service
• Deep Expertise: Center of Excellence
• Strategic HR Business Partner Model
ACTIONS
• Redesign HR Organization
• Implement HR Shared Services using
ServiceNow & Integrhythm
• Standardized processes
OUTCOMES
• Implemented platform in 12 weeks
• Align resources with strategy
• Align structure with strategy
• Process improvement – easy to access and use
BACKGROUND
• Conducted gap Analysis
• Conducted process reviews with core pain points
• Driven by Voice of Customer
• Evaluate alternatives against Outcomes & Aspirations
Make it easy to do business with HR
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HR TRANSFORMATIONCOE, Shared Service & Business Partners
Applied Integrhythm’s PASS (Process Area Specific Sprints) methodology –
Breakdown functionality into smaller sized “Sprints” that show tangible business value quickly
Foundation
Program &
Iteration
Planning
PASS 1
PASS 2 …
PASS N
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HR TRANSFORMATIONCOE, Shared Service & Business Partners
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Implementation completed in < 3 months, rolled out enterprise wide
Some workflows, like Tuition Reimbursement, have been automated to require Zero HR Involvement
Able to measure and track HR case loads by tier for the first time ever
Dedicated HR Knowledge Base, context driven searches and continuous automation released with each PASS
Iterative Implementation allows for people, process and tool alignment
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Integrhythm Inc.Integrate Better. Together.
Thank You