engaging landlords to serve vulnerable populations… · nice apartment complexes that offer lots...
TRANSCRIPT
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Engaging Landlords to
Serve Vulnerable
Populations
Southern Conference on Housing and
Homelessness
November 14-17, 2018
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Who are we?
Presented by Collaborative Solutions Inc.
Mande Ellison-Weed
Funding for this project is provided by the U.S. Department of Housing and Urban Development’s (HUD) Rural Capacity Building Program.
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Contact Information
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Mande Ellison-Weed, CS Program Associate
Affordable and Rural Housing
More information about RSHI and CS is available at csi.elevate.commpartners.com.
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Learning Objectives
Increase knowledge about marketing your program to landlords and community networking
Learn how to effectively engage landlords
Develop strategies for improved relationships with landlords and property managers
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Understanding Landlords & Successfully
Marketing Your Program
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Understanding Landlords
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Rental housing is a business
They are looking to reduce risk
Maximize return on investment
Small landlords are the largest supplier of affordable housing in the country
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Four Things Landlords Want
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Good neighbor
Long-term Renter
Rent Paid on Time
Property Care
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Why market your program?
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In many ways, you are “selling a product” in the open market. You have to convince property owners that your “product” will meet their needs and address their concerns.
Marketing the program is one of the best tools to use in developing a pool of landlords and management companies who are willing to rent directly to your clients.
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Who do you market to?
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“Mom and Pop” landlords
Property management organizations
Other service providers
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How do you market your program?
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Flyers
Ads in local newspapers
Social Media
Host a landlord event
Cold calling
Direct mail
Attend Health Fairs-host a table
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How do you market your program?
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Create a Landlord Newsletter
Have an Open House at your agency and highlight your housing program
5 Minute Mission Moments
Direct mail to local real estate agencies.
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Leave no stone unturned…
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Attend local meetings such as:
Faith Communities
Chambers of Commerce
County Commission Meetings
Supportive Service Meetings
Rotary Clubs
Others?
KEEP SHOWING UP!!!
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Marketing Toolbox
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Agency Brochure
Program Brochure
One-page informational handouts or fact sheets
Letters explaining the program or agency
Client Success Stories
Testimonial letters from other landlords who have partnered and benefitted from the experience
Business Cards
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What’s in it for Landlords?Emphasizing the Win/Win
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Landlord/Tenant Education Class (pay rent, keep your
unit clean, be a good neighbor)
Protective Payee Services
Budgeting Services
Lease Addendum
Additional Housing Support to address housing/lease issues
Tenant Home Visits
Finder Service– your program can be a go-to source for filling housing vacancies
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Benefits to Landlords
Participation in ending homelessness
Communication and introduction to the potential tenant
Of course, money
Another party in the transaction
Someone to help things end well
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Rules of Engagement
When a program is launched, there should be a written strategy of how to engage landlords best suited to the population. Ongoing ties to the participant.
Landlords should know everything they’re agreeing to.
Landlords deserve an answer every time.
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Finding Homes for Clients
In each of your service areas, some subsidized housing units may exist – many of these are nice apartment complexes that offer lots of amenities for tenants.
It is our understanding that many agencies either don’t know about or are not talking with these complexes to find out what housing is available and how to help clients access these units.
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Resource Development
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List of affordable housing
List of availability in various housing programs
Rapid Rehousing
Permanent Supportive Housing
Population-specific Housing
Housing Authority Vouchers
Landlord Engagement/Recruitment toolkit
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Step 1
Learn about the existing units in your service area.
Make contact with the property managers and landlords and introduce yourselves/agency. Property managers are very conscious of two
things:
• Vacant units: vacant units generate $0 –complexes make money when there are tenants in all of their units.
• Fair housing: fair housing is a big deal and property managers have to affirmatively further fair housing.
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Step 2
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Know the rules!
The following issues can make a potential tenant ineligible:
Legal history
Poor rental history
Credit problems
Unpaid utilities
History of eviction, foreclosure, or an unpaid balance with a previous landlord
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Landlord Engagement Activity
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Your Mission: Identify strategies to engage landlords with the goal of convincing them to rent to households experiencing homelessness.
1. Identify 5 outreach strategies to identify and engage potential.
2. List 5 creative ideas or incentives (from the least to most expensive) you will use.
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Working With Landlords
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Understand landlord priorities: Rent payments
Apartment maintenance
Peaceful community
Keeping units filled
Assistance with problem tenants
Small landlords are the largest supplier of affordable housing in the country!
Provide appropriate program education: Available services
Knowledge of tenancy expectations
Positive experiences with other landlords
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Key Elements to Developing Creative
Landlord Partnerships
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HONESTY
Be truthful about what is in your control and what is not
Don’t promise something that will not happen
Be clear about your role
INTEGRITY
Always follow through with what you say you will provide/do
Be accountable to the landlord, keep them informed of any changes.
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Case Manager’s Role
Make or break!
A relationship with the participant
Knowledge of what the participant wants and needs
Translation skills
Ongoing ties to the participant
Drive to keep the participant housed
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Remember that you are the bridge between the
landlord/property manager and a potential tenant!
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Fair Housing Act & Landlord Tenant Laws
HUD Fair Housing Guidance
AlabamaHandbook for Tenants and Landlords
Alabama Tenant Rights, Laws and Protections
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Additional Resources
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□ National Alliance to End Homeless: Rapid Re-housing
Toolkithttps://endhomelessness.org/wp-content/uploads/2016/10/NAEH-1031-
RehousingTooklit_P4.pdf
□ HUD’s Landlord Engagement & Recruitment Additional
Resources (May 2015)http://portal.hud.gov/hudportal/documents/huddoc?id=Landlord-Resource.pdf
□ Florida Housing Coalition Landlord Collaboration
Guidebook: Working with Landlords to Help Households
Move Out of Homelessnesshttp://www.flhousing.org/wp-content/uploads/2014/10/Landlord-Collaboration-
Guidebook-2016.pdf