engaging staff through change: pnnl its staff powered paradigm
TRANSCRIPT
Engaging Staff Through Change
July 18, 2014 1
BRIAN ABRAHAMSON CIO
JEROMY MARKWORT LEAN COACH
IT@PNNL
NLIT San Francisco CA
July 18, 2014 2
our people, not our software
and infrastructure, will the be
the biggest driver of our
impact
July 18, 2014 4
It starts by listening
July 18, 2014 5
A roadmap focused on people
Want to help?
July 18, 2014 6
First task: Eliminate Org Complexity
July 18, 2014 7
The seed…
Groups:1. Applications2. Infrastructure3. “The Rest”
July 18, 2014 8
Principles: Applications group
Improve staff career growth
July 18, 2014 9
Principles: Applications group
Unified IT@PNNL organization
July 18, 2014 10
Principles: Applications group
“Family Sized Groups”
July 18, 2014 11
Principles: Applications group
Balanced structure
July 18, 2014 12
Principles: Applications group
Demonstrate benefit to business
July 18, 2014 13
Applications: Straw man
The top guy
Database Admin
Application Development
(eg. ETR, Approvals, SharePoint)
Constraints:· Align with business where it makes
sense· Small groups 6-10
What group do you fall in? Where your career path falls.
Automation (better name?)
Unified Communications
(phone, video, etc)
Storage
Server Admin
Network
Service Desk (Might need to be split. Field would work as a group)
Testing and Documentation
Security
Project Management
Performance Assurance
Config Mgmt
Concierge (Solutions Architect) SLMgmt
Finance Development (+PeopleSoft)
HR Development (PeopleSoft)
Fusion Development
Application Administration(Includes Email,
SharePoint, Maximo)
Content Management(what is the definition?)
Patching, managing the application, etc
Information Integration and
Sharing
Where your customers go so they get a holistic solution
Acquisitions Development
Business Area – purchase services
Db Dev
Team is not in agreement if db dev is it’s own box
RecordsManagement
Technical Library
Information Release
?
IT Ops Support
Hosting Serv
Small App Dev? (Cool App?)
Large App Dev?
Information Services
Business Integration
Maximo
Mobile Development and
Device Management
Pulling information from several databases, reporting, data mart, data warehouse, etc
July 18, 2014 14
Report back to Leadership
The top guy
Database Admin
Application Development
(eg. ETR, Approvals, SharePoint)
Constraints:· Align with business where it makes
sense· Small groups 6-10
What group do you fall in? Where your career path falls.
Automation (better name?)
Unified Communications
(phone, video, etc)
Storage
Server Admin
Network
Service Desk (Might need to be split. Field would work as a group)
Testing and Documentation
Security
Project Management
Performance Assurance
Config Mgmt
Concierge (Solutions Architect) SLMgmt
Finance Development (+PeopleSoft)
HR Development (PeopleSoft)
Fusion Development
Application Administration(Includes Email,
SharePoint, Maximo)
Content Management(what is the definition?)
Patching, managing the application, etc
Information Integration and
Sharing
Where your customers go so they get a holistic solution
Acquisitions Development
Business Area – purchase services
Db Dev
Team is not in agreement if db dev is it’s own box
RecordsManagement
Technical Library
Information Release
?
IT Ops Support
Hosting Serv
Small App Dev? (Cool App?)
Large App Dev?
Information Services
Business Integration
Maximo
Mobile Development and
Device Management
Pulling information from several databases, reporting, data mart, data warehouse, etc
“IT Happens”
July 18, 2014 15
Leadership report out to StaffStaff report out to the Org
July 18, 2014 16
Leadership report back to staff
July 18, 2014 17
Org: Lots of conversations
Staff self-nominations
July 18, 2014 18
Suggested by a staff member
July 18, 2014 19
July 18, 2014 20
Self-nominations
July 18, 2014 21
Roles created as result of self-nomination
“One top guy,” but actually on the bottom supporting the org
Staff moved into new groups to pursue their passion
Group sizes ‘mostly’ kept to 6-10 people
Staff led panel at All-Hands when new structure revealed
July 18, 2014 22
Next Big Steps
July 18, 2014 23
Vision: Simplify and Better Prioritize
July 18, 2014 24
Next Big Steps: Simplify and Better Prioritize
How would you approach:
Improving Maximo?
Being smarter about how we commit IT?
Spending time improving how we work?
Ensure manageable workloads?
July 18, 2014 26
Dumb rules, Stop work, Barriers
* and just about as many lessons learned for how not to do this
*
“Dumb rules” sessions lead by staff
July 18, 2014 27
Dumb rules, Stop work, Barriers
Staff presented results at All-Hands
July 18, 2014 28
Staff report out to Leadership: Kanban
July 18, 2014 30
Kanban: “Help building ‘your’ board”
July 18, 2014 31
Staff report out to Leadership: Kanban pilot
Even adopted by customers!
July 18, 2014 32
Next Big Steps
July 18, 2014 33
Next Big Steps: Talent
Culture
July 18, 2014 34
FailureIs A way
“Not invented here”
better = different
Knowledge sharingPartnership
Learning Vs. Training
July 18, 2014 35
Staff report out to Leadership
Assembly
Crowd-source new ideas
July 18, 2014 37
Recognize great work
Awareness / Promotion of
resources
July 18, 2014 38
Transparent budget process
July 18, 2014 39
Proposed Process
July 18, 2014 40
Process can’t just be a new
way to say “NO!”
We need to motivate staff to
want to learn
Process supports individual
and organizational needs
Process handles both self-
directed and funded
training opportunities.
Self-directed “Learning”
July 18, 2014 41
Iterative, learning approach
July 18, 2014 42
Feedback is fuel for success
July 18, 2014 43
Feedback if fuel for success
July 18, 2014 44
…There’s one more thing…
7/18/2014 45
This develops staff…
Staff lead Leader supported
July 18, 2014 46
Different kind of thinking
July 18, 2014 47
Ideas generated and used
July 18, 2014 48
Staff implemented
July 18, 2014 49
Funded and Prioritized
July 18, 2014 50
Questions?
July 18, 2014 51