engaging with older users alan newell & maggie morgan queen mother research centre school of...
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Engaging with older users
Alan Newell & Maggie MorganQueen Mother Research Centre
School of Computing University of Dundee
Scotland &MM Training, Dundee
“Design and the Digital Divide”
Insights from 40 years research
into computer support for
older and disabled people
Alan Newell Published by Morgan and Claypool
Summer 2011
Maggie MorganMM Training
Script writer – theatre director
Leverhulme Artist in Residence,
in the School of Computing -2005/2006
Continuing freelance involvement in the research, and conference
presentations
Technology for older people
Needs to be based on:
• Effective communication with the user group,
• Proper requirements gathering,
• Usability and Beauty.
Developing technology for older people
Study your
user population
Design your systems
to respond to their
needs and wants
What they need ?
• A medical model of “cure”
• A focus on the disability
• Patronising design
• Poor aesthetics
• Ignorance of any wider context
What they want !
• A focus on the person
• Their emotional as well as physical needs
• Aesthetics
• Self image
• Personality
Empathetic Design
Design for what
older users
want
- or might want
A primary focus on users
Mutual inspiration – users and researchers in a creative mode
Innovative ways of interacting with users
Real empathy with users
See:
www.computing.dundee.ac.uk/staff/afn
The challenges of communicating with users
• Language and experience barriers- jargon, concepts & metaphors
• Sensory impairments• Lack of trust in technology
• Overriding desire to please
• Keeping focus groups focused
• Time consuming
• Difficult to organize
Ethical issues
• Negative self image• Lack of confidence • Self blame• Operational anxiety • Physical or mental fragility• Informed consent
A user centre
For a cohort of over 200 individuals risingto over 3000
Also work in:Dementia day centres, Residential homes & In home studies.
Wolfson Research Studio Theatre
Purpose designed forinteractive theatre
The use of theatre for:
• Facilitating Focus Groups of users– Requirements gathering
• Communicating to designers and other professionals – User characteristics – User experiences – Ethnographies
Working with theatre professionals
• Research by script writer – iterative discussions with researchers
and older users.
• Dramatic scenarios developed.
• Scenarios performed by professional actors, on video or live theatre.
• Facilitated discussions.
The performance
• Video scenario + facilitated discussion.
• Video scenario + actors in role in
facilitated discussion.
• Live interactive theatre
Techniques
• Audience asked to analyse actions and motivations of players
• “Hot seating”
• Scripted theatre followed by improvisations directed by the audience
Educational Videos
“The UTOPIA Trilogy”
“Relative Confusion”, “Relatively PC”, and others
See:
www.computing.dundee.ac.uk/staff/afn
Concept development
Applications of digital interactive television for older people.
A communication system
Advantages for users.
• Users are engaged in creative activity.
• Theatre liberates users to be creative
• Suspension of disbelief– Future software– The context/environment of use