engineering services - erp home | worcester bosch · for a customer’s property. the team can...
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Engineering services
*A £250 fee is chargeable for one off heat pump designs (refundable upon purchase)
Heating Design Services Our in-house Heating Design team, which consists of both fully qualified SAP assessors and IDHEE Domestic Heating members, offers design support across the entire Worcester, Bosch Group product range.
Our expert design team offers a complete range of services from SAP support to plot specific schematics.
Services providedFull system design* (for large, new build projects only)
Heat loss calculations
Radiator sizing
Pipe work layout
Equipment schedule
Heat pump sizing calculation Heat pump and collector sizing
Estimated annual running costs
Solar thermal system sizing Recommended cylinder size
Recommended number of panels
Annual cost and CO2 saving
Solar thermal SAP calculator Annual solar input (in kWh)
Annual cost (in £) and CO2 saving (in tCO2)
Other services provided Standards and regulation compliance advice
Technical bulletin creation
Dispute consultation
Spare parts recognition
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The technical support team are available:
7am to 8pm Monday to Friday 8.30am to 4pm on Saturdays 8am to 4.30pm on Bank Holidays.
You can contact our technical support team by:
Email Telephone FaceTime Skype Through our website
Twitter Facebook Bosch Insight App Letter correspondence.
Please see the back of the leaflet for contact details.
We also have a whole range of video clips available on our YouTube channel aimed at both installers and homeowners.
Technical Support Worcester, Bosch Group are celebrating 30 years of award-winning, highly skilled technical support.
Our team of over 40 technical advisors, who on average answer calls within 20 seconds, are expertly trained with industry knowledge, qualifications and experience.
The team takes immense pride in answering over 500,000 calls a year and 100 emails a day, while speaking to all different types of customers from heating engineers, merchants, specifiers and homeowners.
Enquiries vary from in-depth fault finding discussions to pre-sales advice on what boiler would be most suitable for a customer’s property.
The team can fully assist in all manner of product enquiries, from gas and oil products to renewable and commercial heating products, with the ability to work on the same appliance, at the same time, by phone, Skype or FaceTime.
Bosch Commercial and Industrial design support With boiler outputs from 50kW to 38,000kW, our commercial design support team offers technical guidance within the design process, assisting your designers to deliver an exact specification.
Specialist services provided
Commercial gas and oil boilers
Design support for hydraulic system integration
Standard schematic wiring diagrams
Equipment schedules
BIM files
CHP (Combined Heat and Power)
Economic assessment of CHP projects
Design support for hydraulic system integration
Equipment schedules
BIM files
Air conditioning & VRF Variable Refrigerant Flow
Full VRF pipe schematic design
Equipment schedules
Design support
Wiring schematics and specifications
CAD design option
BIM files
Useful Information
Technical Support
0330 123 3366
Skype – [email protected]
FaceTime – 0330 123 3366
@WorcesterBosch
Bosch Insight App
Heating Design To request full system design, contact your Technical Sales Manager. To find details for your Technical Sales Manager visit: worcester-bosch.co.uk/localcontacts
To calculate your solar thermal requirements use our free tool at: worcester-bosch.co.uk/professional/ specifiers/heating-design-service
To request a heat pump sizing calculation visit: worcester-bosch.co.uk/professional/specifiers/heating-design-service
For general design enquiries contact Heating Design team at: [email protected]
Commercial and Industrial Design For commercial technical enquires, contact us on:
0330 123 3004
@BoschHeating_UK
Bosch Commercial and Industrial UK