engineering support services
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Engineering Support Services. Resilience & London Fire Brigade Martin Audis, Operations Manager – Mobile Assets. National Resilience Contract. 16 Year L ong T erm C apability M anagement Contract management delivered by DCLG (formerly Firebuy ) - PowerPoint PPT PresentationTRANSCRIPT
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Engineering Support ServicesResilience & London Fire Brigade Martin Audis, Operations Manager – Mobile Assets
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www.babcockinternational.com
National Resilience Contract 16 Year Long Term Capability Management Contract management delivered by DCLG
(formerly Firebuy) Assurance delivered by National Resilience Interacts with 46 Fire and Rescue Authorities Divided into 9 regions in England & Wales Deliver regional and national availability KPI driven
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Proven Performance
Equipment where it’s needed, when it’s needed: Support Equipment – not day to day
operational Regionalised distribution Support package Supply chain management Nationally and regionally managed
to give best value
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Proven Fire Service Model
• 325 chassis based equipment – MAN & Iveco
• 154 modular units ISO containers
• Circa 175,000 assets
• Support at local, regional and national incidents. Level 2, 3, and 4
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Incident Response
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Exercise Participation
Babcock has developed a strategy and process to assist Fire and Rescue Services in both exercise and incident situations.
To test the processes Babcock have deployed to multi agency exercises in: Holland Merseyside Hampshire Gloucester Bristol Warwickshire
Support to over 70 exercises per annum – stores and asset support.
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Current Resilience Stock Holding
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The Figures
Annual inventory checks on 402 units and associated assets
Managed & tracked assets of around 109,000
84,000 assets serviced & tracked annually
7,600 radiation instrument calibrations
6,000 portable appliance tests
60 regional FRS kit exchanges Coordinated specialist suppliers servicing & certifying over 4,000 assets
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Operational Advantages
Non-core assets held in accessible managed locations Equipment delivered JIT to pre-determined locations Equipment stored at strategic locations Fast recovery from incident Central stock of replacement items instantly available Equipment volumes scalable from unaffected regions,
dependant on incident
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London Fire Brigade Contract
Engineering Support Services10
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LFB Contract Overview
London Fire Brigade approached Babcock to take over their fleet & equipment repair & maintenance contract in November 2012
The previous contractor was put into administration due to financial difficulties
Babcock were awarded the interim 18 month contract
The contract is currently being re-bid for a 21 year term
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509 vehicles & vessels 39 vehicle categories 50,000 equipment items 893 equipment types 113 sites
Customer
Availability Defect Clearance Scheduled Compliance Customer Service Technical support
Performance Management
LFB Service Requirement
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Service Overview
Park Royal Service Desk
13 Mobile Maintenance Vans
12 Drivers
Ruislip & Swan Island
Equipment Workshop Vehicle Workshop
StoresBack office
Supporting the UK’s largest fire & rescue service
5,800 firefighters at 113 Stations across London
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London Fire Brigade
Site Provision• Defects request
• Vehicles• Equipment• Boats
• POMs request
Service Delivery
Service Desk
Delivering:• A One-Stop-Shop from Park Royal 24/7• Dedicated resources• Menu of suppliers• Use of onsite staff/dealer networks
Service Provision• Maintenance programming• Scheduled maintenance• Defect resolution• Spares / POM’s / consumables / tyres management• Vehicle refurbishing• Equipment /vehicles collection & delivery & disposal
Supply Chain
• OEM’s
• Independents
• Specialists
Workshops
• Ruislip
• Park Royal
• Camberwell
• Swan Island
Mobile Maintenance Units
One-Stop-Shop
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Ruislip Workshop Open 6 days / week
Mon – Fri : 6am - 10pm Sat : 6am - 3pm
Vehicle Workshop43 technicians
Vehicle Stores10 staff
Equipment Workshop 7 technicians
Technical Stores 7 staff (drivers/stores)
Each department has tailoredt-card boards to monitor their specific KPI’s
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Delivering Asset Availability
Over 12,000 coded defects rectified to date
Reducing quantity of coded defects
Over 2,000 vehicle service events completed
Over 2,500 equipment service events completed
Delivered through:
A responsive Babcock team
A responsive supply chain