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SAP e-Academy Quick Reference Sheet

Quick Reference Guide Page 2 of 18

Table of Contents

1. Getting Started .................................................................................................................................................. 3

1.1. Minimum System Requirements ............................................................................................................. 3

1.1.1. Hardware Requirements .................................................................................................................. 3

1.1.2. Operating System ............................................................................................................................. 3

1.1.3. Software ............................................................................................................................................ 3

1.1.4. Browser ............................................................................................................................................. 3

1.1.5. Plug-in requirements ....................................................................................................................... 3

1.1.6. Bandwidth Requirements ................................................................................................................ 4

2.1. Connection, Latency and Bandwidth Tests ........................................................................................... 4

2.2. Testing Your Network Connection Latency ........................................................................................... 6

2.3. Testing Your Network Connection Bandwidth....................................................................................... 7

3. Begin your e-Academy training ....................................................................................................................... 9

3.1. Accessing your e-Learning courses ....................................................................................................... 9

3.1.1. New User Instructions: .................................................................................................................... 9

3.1.2. Existing Users: ................................................................................................................................. 9

3.2. Accessing your assignments .................................................................................................................. 9

3.2.1. Accessing the Training System via the Windows Terminal Server (WTS) ............................... 10

3.2.2. Customer Site Checklist ................................................................................................................ 10

3.2.3. Remote Connection using the internet ........................................................................................ 10

3.2.4. How to Logon to MYWTS ............................................................................................................... 11

3.2.5. How to Log on to the SAP Training System ................................................................................ 15

4. Mentoring Support and Server Access ......................................................................................................... 17

4.1. Contact a mentor .................................................................................................................................... 18

5. How may we assist you? ............................................................................................................................... 18

6. Our Commitments .......................................................................................................................................... 18


1. Getting Started

1.1. Minimum System Requirements

To ensure the best learning experience on our platform we recommend the following

minimum system requirements:

1.1.1. Hardware Requirements

Processor: Minimum 400 MHz processor, recommended: Pentium IV 1.6

GHz

RAM: 256 MB RAM minimum, 512 MB RAM recommended

Sound: 16-bit sound card, with speakers or a headset (optional)

Screen Resolution: 1024 by 768 (minimum)

Sound card with speakers or headphones

Printer Some courses allow print option on some of the material.

1.1.2. Operating System

Microsoft Windows 98 SE, Microsoft Windows NT 4.xx, Microsoft Windows ME,

Microsoft Windows 2000. Windows XP, Windows Vista

1.1.3. Software

Citrix ICA Client for Windows

Available through Download Center on http://mywts.sap.com

Microsoft Installer Version 2 or higher

1.1.4. Browser

We recommend using Internet Explorer as some features of the portal may not

be supported on other browsers. Please ensure the pop up blocker is turned off.

1.1.5. Plug-in requirements

The courses require at least Flash 9 plug-in (subversion greater than 115) in order to

function. If Flash is not preinstalled on the computer, it may be obtained for free at:

http://www.macromedia.com/downloads/.

For web assessments, the Sun Java plug-in JRE 1.4.2 or higher is required. If JRE is

not preinstalled on the computer, the most recent version may be obtained for free.

Check your Java version by clicking the link

below

http://java.com/en/download/help/testvm.xml

To download the latest version of Java please visit the site below

www.java.com

Acrobat PDF Reader:

http://www.adobe.com/products/acrobat/readstep2.html


1.1.6. Bandwidth Requirements

To access the e-Academy platform we recommend an Internet connection with a

minimum connection speed of 256 kbps (kilobits per second). A higher bandwidth

connection will ensure a quicker access to the course. Please perform the following test

to verify your connection.

Note: Please ensure that if you are trying to access the systems from inside a

secure VPN/WTS the IP making the request must be from the country you are

trying to access from.

1. Testing your setup

2.1. Connection, Latency and Bandwidth Tests

All tests should be carried out on your PC from the location you will attend the

eAcademy.

Go to http://mywts.sap.com

Choose your local region: AMERICAS, EMEA, or APJ

Testing Your Remote Connection


Click on Test Connection

Click on Click here to start Test Connection.

This will establish a Citrix connection to a SAP Windows Terminal Server and will


show a window CSG test page. With this page the stability of your connection will be

tested over a period of 2 hours time.

Note: DO NOT MINIMIZE THE WINDOW DURING THE TEST!

The clock will count down and display Successfully Finished! after 2 hours. Note:

Some companies monitor network traffic shutting down access if there is no activity

for a specified period of time. If you have been connected for more than 15 minutes

and lose your connection just log back in and restart the connection test. If after a

specific period of time you again lose your connection contact your IT department to

determine what; if anything; can be done to prevent the connection termination. You

can then proceed to the latency and bandwidth test.

We believe that in most environments establishing a connection should be

straightforward. However, there have been some instances where the ports required

by the Citrix client have been blocked by firewalls. This can normally be fixed very

quickly by your IT organization opening access to port 443.

Note: SAP cannot be held responsible for connection failures during training due to

WAN failure, traffic on your local network, the Internet or due to changes made to

your network infrastructure. We therefore recommend that your IT organization be

kept informed of all eAcademies you are taking.

2.2. Testing Your Network Connection Latency

To analyze the latency time between your eAcademy location and the

SAP Training infrastructure

Please follow the steps below.


Choose your local region: AMERICAS, EMEA or APJ

Click on Latency Test (in AMERICAS on Latency Test Philadelphia or Latency Test Palo Alto)


This provides you a snapshot of the round trip time it takes in milliseconds for a data packet

to travel from your Internet connection directly to each hop between you and the SAP

Training infrastructure network.

Note: IP Address as listed (My Public IP Address is). Determine path until ending at your

address. It is recommended that the ISP (Internet Service Provider) latency numbers be less

than 150ms.

2.3. Testing Your Network Connection Bandwidth

To evaluate the available bandwidth between your eAcademy location and the

SAP Training infrastructure please follow the steps below.


Choose your local region: AMERICAS, EMEA or APJ


Click on Bandwidth Test (in AMERICAS on Bandwidth Test Philadelphia or

bandwidth Test Palo Alto).

This provides you with a snapshot reading of the downstream available bandwidth from your

training location Internet connection to the SAP Training infrastructure network.

Recommended bandwidth requirements are 30 Kbps to 50 Kbps per logon (student or

instructor). An additional 40kbps per connection is recommended in excess of their normal

demand.

Note: The bandwidth and latency test results represent a point in time snapshot, whereas,

time of day, normal network usage, number of clients connected to CSG from the LAN and/or

room where the test was performed, etc. should be considered.


3. Begin your e-Academy training

3.1. Accessing your e-Learning courses

To access your e-Learning courses please use the login credentials you

received in the mail.

The URL to be accessed is www.saponeworld.com

3.1.1. New User Instructions:

Enter the given login credentials. You will be requested to change your

password after the first logon. Please do not share your password with anyone

else. In your home page you will see a navigation module, we request you to

go through this module to understand how to navigate through the system.

3.1.2. Existing Users:

Continue to use your previous login user and password to access any new

courses registered for you.

3.2. Accessing your assignments


Some of your courses will require you to access an SAP training server to practice

exercises and assignments. This section will guide you on how to get there

3.2.1. Accessing the Training System via the Windows Terminal Server (WTS)

Network Ports Utilized

Port 80 (HTTP)

Port 443 (SSL)

Bandwidth & Latency

30 kbps to 50 kbps per login/Citrix ICA client session of one training student.

3.2.2. Customer Site Checklist

Learners MUST verify remote connection via Internet well in advance of the training.

If Microsoft specific NTLM protocol is used for proxy authentication for internet

access, the appropriate credentials must be provided for duration of the SAP training

events.

Cookies must be allowed in the internet browser setting on student workstation. SAP

supports only Microsoft Windows operation systems (details see above).

3.2.3. Remote Connection using the internet

Access to the SAP training infrastructure is achieved using the internet browser and

the Citrix ICA client. The students access the web page http://mywts.sap.com. From

this page they follow a simple set of instructions to access the specific SAP Windows

Terminal Servers that enable connection to the SAP Training application servers.

User IDs and passwords control the access to the Window Terminal Servers and the

SAP systems. You should have received your login credentials for the ICA client via

email. Please use the same to access the WTS.


3.2.4. How to Logon to MYWTS

1. Logon to mywts.sap.com

2. Select your zone.


3. Select Training from the above visible options.

4. In the above screen enter the CSG user credentials to get the screen below


5. Select Common Training to launch the Citrix.

6. For Physical Servers ignore Step 7 to 9 and proceed to How to Log on to the SAP

Training System.

7. For Cloud Server, Click on Start Programs Accessories Remote

Desktop Connection


8. Enter the Computer name and click on connect.

9. Enter the Login user Id and Password and click on OK.


3.2.5. How to Log on to the SAP Training System

1. Open the SAP Logon Pad using the path shown in the below mentioned picture.


2. Click on the New Item tab on the SAP Logon Pad.

3. Click on the Next tab


4. Enter the information supplied in your E-mail in the relevant fields and click the Finish tab.

5. Click the Log On tab to access SAP ERP.

Now enter the correct Client, Username and password to logon to the system.

4. Mentoring Support and Server Access

During your eAcademy access period you will be with the ability to use a mentor to

assist you in understanding the content of the eAcademy. Mentoring support is provided

for most (but not all) courses that are provided. Refer to the contact a Mentor section of

this document.

During your access period, you will be asked to perform exercises in a live SAP system.

Certain courses will include simulations for you to practice a particular transaction.

These exercises and simulations are essential for your learning experience. Follow the

instructions carefully to maximize your results from the eAcademy. Refer to other

sections of this document for instructions on how to access the server assigned to you.


4.1. Contact a mentor

When you are logged into the SAP e-Academy LMS you will see a tab called Ask the

Expert, clicking on this will lead you to a self explanatory page that will help you raise a

query to a mentor. This is an asynchronous mode of communication between you and

the mentor. Once your query has been answered you can close the thread and give us

your feedback on how your query was handled by the mentor.

There may be a case where either you or your mentor will need to communicate in real

time to address a query. In such situations the mentor will send you an invite to a virtual

meeting to share desktops to help address and answer your queries. Our mentors will

respond within 24 hours of you raising the query.

We request you to kindly go through the navigation module available to you on the LMS

for more information about Ask the Expert.

5. How may we assist you?

How do I change my password?

What do I do when I

lock my password?

I am unable to access

my course?

Write to us at [email protected] and give us all details of your

problems and we will resolve the same within one business day if not earlier.

6. Our Commitments

All requests must be sent to [email protected] with your user id

Support Request Time to resolve Change password 1 business day Unlock password 1 business day Content not loading 1 business day Unable to access my training server 1 business day

1 Business day: Monday through Friday between 7.00 am to 11.00 pm (GMT +5.5 hours)

Support requests raised on Friday evening will be resolved on Monday.

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Documents

bandwidth requirements

network connection bandwidth

eacademy training

sap training system

network connection latency

minimum system requirements

remote connection

hardware requirements