Managerial Office

Front Office / Front Desk /

Office Reception

Housekeeping

Hall Porter Department

Food and Beverage (F&B)

Restaurant & Bar

Banquet Department

Engineering Department / Maintenance

Store / Inventory

Sales & Marketing Department

Accounting Department

Human Resources Department /

Personnel Department

Security

Organization Chart of Grand Hotel

General Manager

Resident Manager

Front OfficeManager

HousekeepingManager

Sales and MarketingManager

BanquetManager

F & B Manager

Human ResourcesManager

EngineeringManager

AccountingManager

Sales and MarketingManager

Sales Staff

F & B Manager

Chefs Kitchen Staff

Human ResourcesManager

Training Staff

Recruitment Staff

AccountingManager

Cashiers Bookkeepers

EngineeringManager

MaintenanceStaff

Engineers

Group Presentation 1Imagine you and two or three partners haveenough money to buy and run a small ormedium-size hotel. Tell the class according tothe following questions:

1. Which province would your hotel be in?2. What would you call it?3. How many rooms does it have? What are they?4. What special facilities or activities you offer?5. How would you divide the work?6. How would you organize staff?

Note: Next slides presented by two students who took this course are shown as examples.

General Manager

Resident Manager

Room DivisionManager

RestaurantManager

AccountingManager

PersonnelManager

Reception Manager

PorterManager

Marketing & SalesManager

EngineeringManager

Our hotel includes 8 departments: Reception, Room Division, Porter, Restaurant, Accounting, Personnel, Marketing & Sales, and Engineering Department. And then GM is in overall charge of the hotel and the Resident Manager is responsible for the day-to-day running of the hotel.

Reception Manager

Receptionists(4)

Operators(2)

Reservation Clerks(2)

Key Clerks(2)

Storekeeper Head Housekeeper

Floor Maids(10)

Chambermaids(5)

The reception manager looks after the reception area, and she supervises four receptionists, two reservation clerks, storekeeper, and head housekeeper.The receptionists have two operators under them, reservation clerks have two key clerks under them and head housekeeper is in charge of ten floor maids and five chambermaids.

Room Division Manager

Chief Security Laundry Manager

Security Guards(8)

Laundrymen(4)

Valets(4)

The chief security and laundry manager come under room division manager, the chief security looks after eight security guards, and the laundry manager look after four laundrymen and four valets.

Porter Manager

Bellboys(3) Concierges(2) Doormen(2)

The porter manager has three bellboys, two concierges, and two doormen under him.

Restaurant Manager

Head Chef Waiters(4) Bar Operatives(4)

Sous Chef

Chef de Parties(3)

The restaurant manager supervises head chef, four waiters, and four bar operatives.And sous chef and chef de parties come under head chef.

Accounting Manager

Accounting Payroll Cashier

The accounting manager is in charge of money in hotel and she has accounting, payroll, and cashier under her.

Personnel Manager

Trainer Purchaser

The trainer and purchaser work under personnel manager.

Marketing and Sales Manager

Marketing Staff(3)

Salespersons(2)

The marketing and sales Manager supervises 3 marketing staffand 2 salespersons.

Engineering Manager

Engineers(3)

Three engineers work under the engineering manager.