enhanced training & development

Good for your Business

introducing new

Enhanced Training & Development

Apprenticeships

2012Customer Service - intermediateTeam Leading - intermediateManagement - advanced

www.growyourskills.co.uk

so what’s new?

An Apprenticeship is a programme of learning funded by the Government that is aimed to benefit both an employee and their employer. The scheme is designed to enhance the employee’s level of competency and confidence within their current role by developing their practical skills and knowledge.

As a result the employee gains a nationally recognised qualification in the form of a National Vocational Qualification (NVQ) Certificate or Diploma, Key Skills (literacy & numeracy) as well as knowledge of their statutory rights in employment. In return the employer is able to benefit from improved overall efficiency, productivity and competitiveness within their market sector.

In an effort to continually improve our service and drive up standards we have created Enhanced Training and Development. In simple terms this is a series of workshops aimed at raising the standard of training for our learners, preparing them for the world of work and ultimately, making them better and more rounded employees.

As the government reduces the amount of funding for training and development, many providers are now asking for a financial employer contribution. This is something we at Qube have decided not to do.

From the thousands of learners we have successfully put through Apprenticeship programmes we have learned a number of important lessons about not only what makes a successful learner, but what makes a happy employer.

The Enhanced Training and Development workshops we offer are exclusive to Qube and offer learners an opportunity to:

• get expert insight into the theoretical and technical aspects of Apprenticeships• meet other apprentices working in similar roles• obtain a better understanding and general knowledge of specific working practice• learn through additional insightful training.

Enhanced Training and Development costs either £250 or £350 per learner, depending on which qualification they undertake.

Apprenticeships

“Qube are easy to deal with - straight forward, open, flexible and a provider of integrity.

We would have no hesitation in recommending them”Jill Nagy (CEO), Rochdale Training Association.

Introducing the all new:

from Qube Learning

Enhanced Training and Development

At present, the standard National Apprenticeship is available to all. For 16-18 year olds it is entirely funded by the Government. Here at Qube we do not charge for enrolment, certification, registration or any other fee. Our new approach: Enhanced Training & Development (ETD) is around 90% funded by the Government and therefore incurs a small charge:

64.1 %

77.4 %

? %

National Average

Qube Learning

ETD

timely success rates:

“Qube are easy to deal with - straight forward, open, flexible and a provider of integrity.

We would have no hesitation in recommending them”Jill Nagy (CEO), Rochdale Training Association.

comparing your options

NVQ Certificate or Diploma

Technical Certificate

Key Skills

ERR

Opportunity to Progress

Improved capability & productivity

Motivation and satisfaction

Detailed theory workshops on the chosen subject

Training on relevant legislation (Customer Service)

Training exercises designed by the experts

standard ETD

Introducing the all new:

from Qube Learning

Enhanced Training and Development

© Qube Qualifications & Development Limitedwww.qube-learning.co.uk | 01235 83 38 38

to find out more, please contact:

* There must be a minimum of 3 learners undertaking the same qualification (either Customer Service, Team leading or Management)

Refer an 16-18 year old Employee today and receive £100 worth of high street vouchers*

Nina SianNational Sales Manager

tel: 07833 241394email: [email protected]

Bruce MacfarlaneRegional Business Development Specialist (Midlands)


Andrew HoodRegional Business Development Specialist (South)


Jackie HarrisonRegional Business Development Specialist (North West)


Louise ThomallaRegional Business Development Specialist (North)


Claudette NelsonRegional Business Development Specialist (South)


Head Office7 the Green | Milton Park | Abingdon | Oxon | OX14 4RR

tel: 01235 83 38 38fax: 01235 82 00 22email: [email protected]

* terms and conditions apply

a breakdown of our workshops*

Customer Service£250

OverviewGuidance towards delivering excellent customer service and passing the customer service technical certificate.

Programme content - Part 1• Identifying the purpose of

excellent customer service• Understanding your

organisations service offerProgramme content - Part 2• Understand & respond to

problems & complaints• Identify the interpersonal &

team working skills required• Identify & understand the

legislation that will support you & your organisation.

Enhanced Team Leading£250

OverviewImprove your knowledge, understanding & the skills required to be an effective & respected team leader.

Programme content - Part 1• Key principals of leadership

including: health & safety, good organisation & the issues of leadership.

Programme content - Part 2• Managing personal development• The importance of SMART targetsProgramme content - Part 3• Developing working relationships• Successful communication• Understanding how to maintain

productivity & avoid negative behaviour.

Enhanced Management £350

OverviewPersonal & professional skills required to be a first class manager; advice & guidance on theories of management.

Programme content - Part 1• Understand the key issues of

management including: delegation, managing conflict & motivating others.

• Setting & monitoring objectives• Key management theoristsProgramme content - Part 2• Improving your own

performance• Speaking & listening skills• Presentation and IT skills• Etiquette & how to deal with

stress• Feedback and appraisal.

enhanced training & development

Documents