Enhancing Order AccuracyPrepared for: Cindy Gerrie

Prepared by: Courtney Wilhelm

Agenda•Introduction •Budget•Problem •Staffing•Purpose •Conclusion•Proposal •Questions

Introduction

• One of the best known brands in Canada

• Expanding the company worldwide

• Tim Horton’s 50th anniversary

• Expectations on the Tim Horton’s brand

Problem

Order AccuracyUnhappy Customers

Loss in salesCompetitors

PurposeCorrect order accuracy issuesMake customers happyUphold the promise to fast and friendly

serviceGain loyaltyFend off competitors

ProposalRepeat Every

Order• Verifies that the order

was heard correctly• Helps employees

remember modifiers

Extra manager on duty

• Enforce new protocol• Monitor speed of

service• Double check every

order before it is handed out in the drive thru

Budget

Wage for permanent managers

Wage for temporary managers

Total Cost for one year per store

Total Cost for four locations

Staffing

• One temporary manager for each of the four locations– Three Months– Full Time

• One permanent manager for each of the four locations– Full Time

Conclusion• Ensuring the ultimate guest experience• Providing consistency• Upholding our promise• Happier, more loyal customers• Less complaints for order accuracy• Increase in sales

Any questions?