enrich ibs

7/29/2019 Enrich Ibs

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beyond boundaries

Enrich Innovative Business Solutions


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Services Portfolio

ProfessionalServi

ces

Microsoft

Platform

DeploymentStorage

PlatformDeployment

Enterprise

Network

Deployment

ITInfrastru

ctureManagementServices

Desktop &

Server Mgmt.

Enterprise

HelpDesk

Annual

Maintenance

Contracts

Network

Mgmt

Application &

Database

Mgmt

Information

Security

ITIL / ITSM

Services

In

cidentbasedSuppor

t

L1, L2 & L3

Support

Voice, Web

& Email

Technical

Support

Repair

Services

Test & Repair

Centre

ITIL/ITSM

Deployment


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Services Framework

IT Operations Service Desk

Availability Management

Data Center Operations

Vendor & Service Provider Management

IT Service Continuity Management

Service Level Management

Program Management

Reporting

Technology Support Server Management

OS Management

Messaging Management

Database Management

Web Services Management

Application Management

Network Management

Security Management

VPN Management

Flexible Support Windows 8 / 12 / 16 / 24 Hours

5 / 6 / 7 Days

Delivery Model Enrich IBS owned

Shared

Process Framework ITIL based

Service

Desk

Incident

Mgmt.

Change

Mgmt.

Problem

Mgmt.

Configuration

Mgmt.

Service

Level Mgmt.Release

Mgmt.

Delivery Model Onsite (centralized or distributed)

Offshore

Level of support Level-1

Level-2

Level-3


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Information Technology Solutions Enterprise Computing

Broadest line of servers from HP, IBM & SUN with the best availability, manageability andperformance

Entry-level single CPU server to super-scalable, highly available, mission critical multiple CPU

servers Certified in-house skills to design, install, configure & commission these high end servers for

various applications

Storage Solutions

Integration ofStorage Area Networks, High-end storage systems, backup and data protectionsoftware and services

Messaging & Collaboration

Unbiased and critical assessments of messaging technologies and products with an SI context

Technology consultation and competitive analysis, Messaging System Architecture,Development, Installation, Configuration, Customization, Testing, Deployment, MigrationServices


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Networking & Communication Premises Distribution System

Trained installers for Systimax, AMP, Molex and all other Brands

TIA/EIA compliant Data, Voice & Video cabling system

Switching Solutions

To support data hungry voice and video applications, we offer 10G & Gigabit Ethernet solutions forhigh-speed networks

This caters to the challenges associated with rapidly increasing and unpredictable nature of networktraffic

Wireless

Total solutions from feasibility study, wireless implementation & support

Wide Area Networks Network topology design, selection of the ISP, building network infrastructure & implementation

Consulting

Network Planning & Implementation

Network Audit & Infrastructure Analysis

Report on capacity, performance, availability / fault tolerance of systems along with documentation

and recommendations for improvements


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Information Security Solutions

Technological Services

- Anti Virus Solutions

- Firewall Solutions- IDS/IPS Solutions

- Honey Pots Solutions

- Authentication Solutions

- PKI/Encryption

- High Availability

- Spam Prevention

- Content Control

- Backup Solutions- Patch Management

- Wireless Security

- Integrity Checkers

- VPN Solutions

- Vulnerability Mgmnt Solution

- Open Source Solutions

- Security Correlation & Mgmt.


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Integrated Solutions

Complete SI solution provider by providing solutions on

Security

Access control, Fire Detection, CCTV & Intrusion Detection

Smartcards

RF-ID

Bio-metrics


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Remote Monitoring & Managed Services

End-user

HelpDesk

Support

Enterprise

Application

Platform

Management

Project

Management

Services

Enterprise

Network

Management

Cross-functional Services

Enterprise

Application

Management

Vendor

Management

Asset &

Change

Management

Reporting &

Documentation

An Efficient Framework

Remote

& Mobile

Users

Support

Service Level,

Process

& Program

Management

Third-Party

HelpDesk

Management


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Technology & Skills Portfolio

Availability

FunctionalityManagement

Problem

Incident

ChangePolicy

Process

Quality

SolutionApplicability

Application

Escalation

Reporting

Desktops Desktops, Laptops, Handhelds Compaq/HP, Dell, Sun, Mac

ServersStand-alone, Distributed,Farms

Compaq/HP, Dell, Sun etc.

StorageSAN, NAS, Stand-alone Compaq/HP, Dell, EMC

Operating Systems Windows, Linux, NT/2K/XP, Linux

Applications Messaging, e-Business, CRM Exchange, Domino, IIS etc.

Databases SQl, ProprietaryOracle, MS SQL etc.

Networking Carrier, Enterprise, Wireless Cisco, Nortel, HP, 3Com


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Certified Skill Sets Cisco Certified Network Associate (CCNA)

Microsoft Certified Systems Engineer

Microsoft Certified Professional DELL Certified Systems Engineer

Cisco Certified Network Professional (CCNP)

ITIL Certified Professional


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IT Professional Services Intel Server Installation, Configuration and Commissioning Microsoft Cluster Implementation & Support

Linux Implementation (Mail Server, Proxy Server, Web Server & Firewall) Linux Cluster Implementation (Red Hat ES/AS 3.0/4.0) Checkpoint Firewall Implementation Anti-Virus Installation MS Exchange implementation & migration services Microsoft Active Directory planning & implementation services Microsoft OS platform migration services

MS SQL implementation IT equipments relocation and redeployment services


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Value Proposition

Enrich IBS FMS Advantage

Service continuity since we provide backup resource during the absenceof onsite resource

Bring in industry best practices

Employee motivation for value adds

Formal level of reporting and reviews (Daily/Weekly/Monthly)

Better infrastructure availability and reliability to your customers

Dependency on a company not individual capability to handle your internal IT

Focus on your core business while we manage your IT operations

Cost benefit

Customer satisfaction

Continuous improvements

Need not worry about replacement of engineers when they resign


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Value PropositionDirect Business Model

Vendor Neutral Approach single point of accountability

Virtual integration between Principals and Customers.

Highly focused Customer Centric approach - leading to high Customer Retention

Centralized service delivery & On-site support

World-class Practices for Service Delivery and Project Execution


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Value PropositionAttribute Enrich IBS Competency Business Benefit to Client

Access totechnology

Enrich IBSs strong partnerships withleading technology players enhance itscapability to deliver end-to-endrequirements to its clients.

Enrich IBS shall leverage these partnerships toenhance the value offering to Client both inproducts and services specific to the initiatives.

ProjectManagementexpertise &Quality focus

Enrich IBS offers ITIL best-practicesbased Service Delivery Mechanism forour large customer.

Enrich IBS has continuous focus on quality and thistranslates into superior performance in terms ofhigher IT Facility availability and henceuninterrupted business operations

Low risk With Great experience in IT SupportServices, Facility Services, Enrich IBSunderstands & articulates ServiceOperations perfectly and has rich

experience in providing these Serviceson broad-based performance andreward-based SLA s.

Enrich IBS handles operation as per the policiesand procedures tested over time; this would reducethe risk of operations. It would also result inreduced down times and hence impact on business.

Value for Moneythrough Solutions

Enrich IBS leverages its vastexperience in mission critical supportoperations through highly skilledresources integrated with suitable tools,This enables cost effective services,ensuring value for money.

Enrich IBS shall leverage these to create anIntegrated solution Mix for Client requirements


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Cost savings due to

ProductivityImprovement

Automating routine support tasks, knowledge repository of common supportissues and optimal utilization of resources. Performing Operations activities fornew projects deployed with the same team size.

Enrich IBS shall be able

to benefit Client with arobust and scalabledelivery mechanism,which shall result inquicker and smootherdeployment of projectsundertaken by Clientand reduce the cost ofoperation due to timesaved

The proposed solution achieves higher and effective utilization of the skilledresources by deploying common resources for operations and deploymentprojects. This also results in greater flexibility, since time to deploy is faster. Thiswill also ensure that the engineers improve in terms of technical depth and skillsbuild-up continuously

Enrich IBS undertakes the responsibility of cross-training the engineers duringthe first one year and in case of any reduction in staffing model, by leveraging oncross-trained resources.

Enrich IBS will strive to continuously improve the initially defined and agreeddelivery process, resulting not only in productivity gains but more satisfied usersand better knowledge handling.

Improved SLADefinition &Management

Enrich IBSs engagement with customers is based on clearly defined Servicelevel Agreements (SLA s). Enrich IBS will ensure improved Service Levelsthrough the following activities:

Tighter SLA will meanbetter service to usersand higher availability

Define a set of Service Level Agreements (SLA s) based on the target levels ofservice required by the Customer. Define Service Reporting to the customerincluding both objective measurements of the service and subjective

measurements around Customer Satisfaction. Adhere to the stringent SLA s withrespect to problem Resolution etc ensuring better customer satisfaction.

ImprovedDocumentation andknowledgeManagement:

Enrich IBS has well-established procedures for documentation of various ITsupport processes. During the KAP phase, Enrich IBS will generate the PCD whichwould be a live document and will be updated on a continuous basis.

Faster turnaround willenable to reduce timerequired for problemresolution and henceimprove servicestandards and usagetime as well as reducebreakdowns due tocommon mistakes

Creation of this document Knowledge base with respect to the customersFacility will ensure faster turn-around time for Problem resolution


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ESCALATION MATRIX

1

Project Manager : Enrich IBS - 1st Level

2 IT Manager - Services: Enrich IBS - 2nd Level

3

Director - Services: Enrich IBS - Highest Level


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Enrich IBS112B, First Floor,

Navketan Complex,

Opp: Clock Towers,

SD Road, Secunderabad - 500003

Phone: 040- 32214718, 65146558

Email: [email protected]

Website: www.enrichibs.com
mailto:[email protected]:[email protected]

enrich ibs

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