enriching the self-service experience interactive and intelligent agent that communicate with web...

Enriching the Self-Service Experience

Interactive and Intelligent Agentthat communicate with web customers in real-time

www.botizen.com

© All Right Reserved 2005 – Cyber Gear LLC

1st Generation

2nd Generation

before now

• Natural Language Processing (NLP)• Artificial Intelligence• 2 Way Communication• Speech Technology

3rd Generation

INTERNET EVOLUTIONINTERNET EVOLUTION

Text web sites

Multimedia web sites

Web Sites that communicate with web visitors in 2 way interaction

Welcome to DuitSaku Web SiteHow can I help you Mark ?

Interactive &Intelligent web sites


WHAT IS BOTizenWHAT IS BOTizen

Virtual Interactive & Intelligent Agent that sits on customer web site to provide Customer Support, to be a

Virtual Sales and Marketing person by interacting with the web visitors without any human intervention.

BOTizen can handle multiple task such as:-

RoBOT Citizen

Customer Support | Sales | Marketing | Education | Product Training | Technical and etc


WHAT IS BOTizenWHAT IS BOTizen


WHAT BOTizen CAN DO ?WHAT BOTizen CAN DO ?

• To Promote and Sell Products and Services Interactively

• Help to cross sell and up sell products and services

• To Provide instant customer support

• To Educate users on certain products and services

• To Proactively push sales and marketing information

• To Guide users on filling up forms and push documents

• To Conduct Presentation On-the-fly on various products and services

• To Push relevant products/services plan based on users questions

• To Become Web Navigator

• To Understand customers behavior ( Business Intelligence )

No

hu

man

in

terv

enti

on


1. User asks a questions to BOTizen

2. BOTizen filters question through NLP Engine using fuzzy logic

4. BOTizen finds answer, displays on screen and synthesizes speech as well.

3. Filtered question and recognized the sentences from the knowledge base.

Users BOTizen Knowledge Base

1 2

4 3

HOW BOTizen WORKS ?HOW BOTizen WORKS ?

Our NLP Engine :- Understand spelling errors, grammar errors, typo errors and also chat languages such as “u” for “you”- Capable to handle multi-lingual


BOTizen FOR WEB SITESBOTizen FOR WEB SITES

• BOTizen becomes Spokesperson for Web Sites

• BOTizen supports customers spontaneously and convert them as potential customers

• Help users navigate website and provide a human touch

• Capable of engaging customers in real time conversation without human intervention

• BOTizen can also provoke the users by pushing sales, promotions, events and etc.

• Capable to conduct on-line presentation on the fly without human intervention.

• With BOTizen, clients can identify users profile, users demography, users needs and comments, analysis what services the customer like and what they do not like and also users conversation log files and etc utilizing BOTizen built-in Data Mining module.


• Accessible by web visitors at all times- Operates 24 hours a day / 7 days a week without breaks- Customers can access at any point of time when ever they feel wish to check or inquire about services and products.

• Handle customers simultaneously with no additional cost- BOTizen handles customers million of customers concurrently

• Improve product / service offerings from the data mining- Conversations with customers are captured which identifies users profile, demography, behaviour and etc.

• Engage customers longer to increase chance of purchase- BOTizen provides a form of sales, marketing and customer support

• Reduce administrative overhead - 80:20 ratio- BOTizen offload all the mundane and repeated questions from being - send to Call–Centre/email.

BENEFITS AND FEATURESBENEFITS AND FEATURES


• Users can retrieve information easily from web site- BOTizen can be used to navigate web sites- BOTizen also recommend products and services that matches customers questions.- Turn normal browsers as potential customers.

• Easy to maintain and user friendly- Don’t required high-level technical personnel

• Create site “ STICKINESS ”- Increase Hits and turn the browsers to buyers

• Create corporate branding- Extend beyond Internet presence

BENEFITS AND FEATURESBENEFITS AND FEATURES

• Leader to provide such features for customers

• Studies have shown that virtual characters systems such as BOTizen have produce greater result


Our project implementation services include:

•Content Exploration •Knowledge Creation •Character Selection •BOTizen Implementation •Knowledge Transfer

IMPLEMENTATION STRATEGYIMPLEMENTATION STRATEGY

We only required clients to furnish the content which canbe in hardcopy of softcopy format. We will do the rest for you…


• To provide better customer service

Why Web Sites need to have BOTizen ?

• Help to cross sell and up sell products and services

• Help to educate the users on clients products and services.

• Reduce support cost

• Convert normal browsers as potential customers

• Online Point-of-Sale System

• Increase Web Traffic

• Push products and services based on users behavior

• Help you to provide competitive advantage

• To understand your customers better based on users interaction profile

VALUE PROPOSITIONS ?VALUE PROPOSITIONS ?


THANK YOUTHANK YOU

For more information, please contact:

Cyber Gear LLCSuite - 101, Khalid Al Attar TowerSheikh Zayed RoadP.O. Box 53735, DubaiUnited Arab Emirates

Tel: + 971-4 3312627Fax: + 971-4 3318812Email: [email protected]: http://www.cyber-gear.com


enriching the self-service experience interactive and intelligent agent that communicate with web...

Documents

web sites botizen

web customers

web visitors

human intervention botizen

botizen works

users botizen knowledge

web navigator

cyber gear llc