Ensuring Safety at Transitions of Care:Lessons from Consumer Research and Pilot

Testing

MAPS LEAPT Advisory GroupJanuary 14, 2015

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Project Results

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Project Results: Pilot Testing

• Assembled & Distributed 1000 packets in 12 MN organizations

• Developed evaluation survey

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Project Results: Pilot Testing

The Challenge• Too overwhelmed – lots of other “opportunities”• Need IRB approval, HIPAA, etc. – evaluation survey,

we added our own barrier• “We already do patient education” … 70 page

discharge instructions…• “Need to drive traffic to our own website/EMR” –

Meaningful Use• This could take a lot of time if patients really ask for

______ (medication lists, test results, warning signs…)

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Project Results: Pilot Testing

Positive Feedback• Loved the red folders• Survey was a little long • Patients enjoy the information. Group setting is ideal for explaining

everything.• Could have used a pre-printed document for people to fill in their

meds• There was too much time from hospital discharge to point at which

they received red folders• Patients overwhelmed with paperwork at discharge • Consumers thought folders were a good idea -clients have hard time

keeping track of all their papers• Some patients did bring their folders back for their follow-up visits• Noted an increase in patient satisfaction scores during this

timeframe.1/8/2015

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Project Results: Survey

• 25 question survey, intended to be electronic• Due to pilot site concerns, used paper surveys

for most• Questions asked about materials, whether

patients did the “to dos”, if they would be likely to do so after receiving the materials

• Also asked about “discharge” process

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Project Results: Survey

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Project Results: Public Awareness Campaign

• Website visits clearly spiked when ads were running

• Ads generated awareness of “To Dos”• 75% of visits were new • More Females (59%) than males (41%)• Web visits decreased to nearly zero when ads

not running• According to Pew research, older, less affluent

and those with significant health challenges largely disconnected from digital tools

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Impact of Ads On Website Sessions

MPR, WCCO-AM, Good Age magazine, Star Tribune, Pioneer Press

Ads begin9-15-14

WCCO-AMRadio ads

Ads end12-31-14

No ads, clinic outreach only No ads

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Next Steps• Some additional printed toolkits available– How do we put those to best use?

• Electronic versions of all available @ no cost• MAPS Patient/Provider relationships &

transitions strategic focus

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MAPS 111/8/2015

Sustaining the Effort

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www.mnpatientsafety.orgwww.ownbestmedicine.mn

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