enterprise bank merger guide · intoday’s day andage, digital banking is the rule, not the...
TRANSCRIPT
Dear Valued Customer,
You are at the center of everything we do at SB One Bank, and we are
excited to announce that our partnership with Enterprise Bank was
specifically designed to benefit you.
It was very important to us that we find the right bank to merge with, and
we found that in Enterprise. Not only are they a like-minded bank – one
that values the customer experience and the community it serves – but
similar to us, they understand that our business hinges on the ability to
cultivate genuine relationships with our customers and to earn the trust
and respect of you.
We are excited to share that this merger will result in significant
enhancements – the convenience of expanded branch locations in New
Jersey and New York, new digital capabilities and increased access to
new products and services. We look forward to sharing these
enhancements with you shortly. In the interim, we wanted to provide you
with important dates and details which you can find enclosed in this
Merger Guide.
We truly believe that there’s no better time than now to be an SB One
Bank customer, and we look forward to providing you with an even better
banking experience.
Anthony Labozzetta
President & CEO
SB One Bank
▪ Friday, February 8 through Monday, February 11 – There will be disruptions in the following services from 4:00 PM on February 8 until 9:00 AM on February 11
o Retail Online Banking will be in inquiry only mode, which does not allow for transactions (i.e., transfers)
o Business Online Banking will not be available
o Bill Pay services will not be available
o Mobile App will not be available
o Telephone Banking will be in inquiry only mode, which does not allow for transactions (i.e., transfers), only access to balances
▪ Saturday, February 9 – All Enterprise Bank branch locations will be open regular business hours
▪ Monday, February 11 at 9:00 AM
o All Retail Online Banking/Business Online Banking will be accessible via the SB One Bank Log On (www.SBOne.bank), but you may experience intermittent disruptions throughout the day
o The SB One Bank mobile app will be available for download to gain access to Mobile Banking
(iPhone/Android)
Consumer Online Banking
After 4:00 PM on Friday, February 8, Consumer
Online Banking will be in inquiry only mode until
9:00 AM Monday, February 11. This means you will
NOT be able to process any transfers, process
any bill payments, etc. On Monday, February 11,
you will be able to access your account(s) from SB
One Bank’s website. To access, visit
www.SBOne.bank, choose online banking from the
drop-down box and enter your user ID and
password in the log in box at the top of the screen.
Once you log in, you will be prompted to accept SB
One Bank’s terms and conditions.
Business Online Banking
On Friday. February 8, at 4:00 PM, Enterprise Bank’s
Business Online Banking platform will no longer be
available. On Monday, February 11, at 9:00 AM, you
will be able to access your account(s) from SB One
Bank’s website. To access, visit www.SBOne.bank,
choose business online banking from the drop-down
box and enter your existing Enterprise Bank user
ID and password/token code in the log in box at
the top of the screen. Once you log in, you will be
prompted to accept SB One Bank’s terms and
conditions.
External Online Banking Transfers
All recurring transfers will need to be rescheduled in
SB One Bank’s online banking as of Monday, February
11. Please be sure to copy down your current
transfers to ensure a smooth transition. After Friday,
February 8, at 4:00 PM, you will not be able to access
this information.
Bill Pay
Once enrolled in SB One Bank’s Online Banking, you will need to recreate your settings and payees. The
routing number for all payments should be changed to
SB One Bank’s routing number 021206249.
Mobile App
On Friday, February 8, at 4:00 PM, Enterprise Bank’s
mobile app will be no longer be available. On Monday,
February 11, you will first need to log into online
banking via computer. You will need to delete
Enterprise Bank’s app, download SB One Bank’s free mobile app from the Google Play or Apple App Store
and sign in to re-establish mobile access. For your
convenience, you will now have access to Mobile
Deposit Capture, a new feature of the mobile app.
Mobile Alerts
All mobile alerts will need to be re-established through
SB One Bank’s online banking as of Monday, March 26.
To re-establish your alerts, go to www.SBOne.bank, log
into online banking, click on “Profile” at the top of the screen, and click on “Enroll” in the Mobile Banking
section.
Check Images
When reviewing account activity in Online Banking, images of checks processed before February 8 will not be available until on our around April 1. However, images of checks processed after February 8 will be available. If you need to review an image of a check that isn't available, your local branch will be able to assist you.
Quicken/Quickbook Users
If you are a Quicken/Quickbook user, there is a small
step you need to take prior to Friday, February 8th in
order to maintain one ledger in your program. Please
refer to the instructions on the merger page of our
website.
Direct Deposit/Automatic Payments
If you are enrolled in Direct Deposit or automatic
payments, your transactions will continue to post as
normal; however, we request that you update your
routing number to SB One Bank’s routing number: 021206249.
Checks
You can continue to use Enterprise Bank checks
after the conversion. Once you run out of your
existing supply, you can order additional checks
through any existing Enterprise or SB One Bank
branch.
ATMs
All Enterprise Bank ATMs will be available for cash
withdrawals during conversion weekend. Kenilworth, Bloomfield and Edison ATMs will also be available for deposits, however, Newark's ATM will not be available for deposits during conversion weekend.
Telephone Banking
Telephone Banking will be in inquiry only mode as of
Friday, February 8 at 4:00 PM. On Monday, February
11, at 9:00 AM, you will be able to access SB One
Bank’s telephone banking service using your existing PIN and by dialing (800) 511-9900. Your password will
remain the same 4-digit PIN you previously created.
Account Numbers
Your account numbers will remain the same unless you
have received previous communication from us.
Certificates of Deposit & IRAs
There will be no change to your account number,
interest rate, maturity date or any other terms of your
CD/IRA unless you have received previous
communication from us.
Statements
You will receive two sets of statements during the
month of February. The first set will be from Enterprise
Bank that will reflect activity up to February 8. The
second set will be from SB One Bank. This statement
will be sent according to your existing statement cycle
and will also include activity from February 11 –
February 28.
End of Day Cut-off Time
End of day cut off times for in branch deposits will
remain the same (the time the branch closes). End of
day cut off times for all other methods of deposits (i.e.,
online banking transfers, mobile capture deposits,
etc.) will also remain the same.
Debit Card/ATM Card
If you are an existing debit card holder, you will be receiving
a new SB One Bank debit card in early February (further
communication to follow). Until then, your current debit or
ATM card will continue to work.
Office Hours
All Enterprise Bank and SB One Bank branch hours will
remain the same.
Phone Lines
Currently, all existing Enterprise Bank phone numbers
will remain active.
Loan Payments
All loan payments after February 11, 2018 should be
sent to SB One Bank, P.O. Box 7128, Rochelle Park, NJ
07662. In addition to SB One Bank branches, existing
Enterprise branches will continue to accept your
payments.
Have a merger related inquiry or experiencing technical difficulties? We are here to help you! Call your nearest Enterprise Bank branch
for assistance (see page 10 for contact information).
In today’s day and age, digital banking is the rule, not the exception. That’s why
we’ve developed a revolutionary resource that goes above what typical bank
branches offer. Our Digital Banking Center offers you the digital banking tools you
need but with the personal touch you’ve come to expect from SB One Bank.
Our highly trained, smart, and friendly associates offer one-on-one attention,
sitting down with you to help you fully understand our Digital Banking Products and
find the solutions that are best for you.
Online Banking
Our online banking system offers a seamless and convenient experience along with:
E-statements
Cut down on mail and paper waste with monthly e-statements, accessible online when you need them for up to 18 months.
PopMoney
Send immediate cash – with no service fees or additional charges – to family and friends with this exciting feature that alerts
payees via email or text message.
Card Valet
Take debit card security into your own hands. Control when, where and how your cards are used with Card Valet.
Positive Pay*
There’s no better time than now to consider Positive Pay to help safeguard your business from fraud. Enroll and you’ll get asimplified accounts payable process, control over the payment of checks and extensive reporting capabilities.
Allpoint ATM Network
Allpoint provides you with the freedom to get your cash where you want, when you want it and without ATM
fees. With over 55,000 ATMs in the Allpoint Network, your cash is never far away. Just look for the Allpoint
logo or better yet, use the Allpoint mobile app to find the nearest Allpoint ATM.
Merchant Services*
Your business needs financial solutions that allow you to stay focused on what you do best. That’s why we work with
Heartland Payment Solutions to tailor our services to fit what you need, when you need it. When it’s time to do business, we
are here to help you prosper.
We offer payment, point-of-sale, ecommerce, customer engagement and bill payment solutions, whether you’re in-store
or on-the-go. We provide you with simple, results-based solutions to give your business flexibility, efficiency, security and
growth. Heartland’s customer service representatives in the U.S. provide assistance 24/7 to keep your business running at
top speed.
For more information, visit our website at www.SBOne.bank.
Remote Deposit Capture*
Don’t waste precious time running to the bank. With Remote Deposit Capture, you can make non-cash deposits from your
desk or place of business by using our specialized space-efficient scanner. Simply scan checks and capture them for
electronic deposit. Your check images will be stored electronically for two years for easy access whenever you need to see
them – cut down on paper and manage your checks digitally.
*product for business customers only
At SB One Bank, we offer more than personal banking. Through our wealth services,
our team can assist you in creating a sound financial portfolio. We are here to guide you
every step of the way. Let us help you build for the future. Contact your local branch to
schedule a complimentary consultation with a qualified Financial Representative at SB
One Bank for additional details about each service.
SB One Bank also provides personal and business insurance expertise through SB One
Insurance Agency. For more than 60 years, SB One Insurance Agency has served
residents of New Jersey, New York, and Pennsylvania, representing more than 20 of the
country’s most respected and highly rated regional and national carriers to write insurance in 37 states, securing the best rates for you and offering quick, efficient action
on your claims.
SB One Insurance Agency 96 Route 206 – PO Box 4
Augusta, NJ 07822 P: 973-579-6776
INSURANCE & WEALTH SERVICES ARE:
Not FDIC-Insured, No Bank Guarantee, May Go Down in Value, Not a Deposit, Not Insured by Any Federal Government Agency
490 Kenilworth Blvd 7 Church Street 165 Main Street
Andover, NJ 07821 Kenilworth, NJ 07033 Vernon, NJ 07462
P: 973-786-5150 P: 877-604-5705 Opt. 2 P: 973-764-6175
125 W. Pleasant Avenue 378 Route 23 South 100 Route 206
Maywood, NJ 07607 Wantage, NJ 07461 Augusta, NJ 07822
P: 201-587-1221 P: 973-875-9957 P: 973-940-7950
324 Broad Street
Bloomfield, NJ 07003
P: 877-604-5705 Opt. 4
3900 Park Avenue
Suite 108
Edison, NJ 08820
P: 877-604-5705 Opt. 3
12-79 River Road
Fair Lawn, NJ 07410
P: 201-791-0101
PO Box 353
390 Route 23
Franklin, NJ 07416
P: 973-827-2404
430 Schooley’s Mtn.
Road
Hackettstown, NJ 07840
P: 908-645-0398
*For residents only
266 Clove Road
Montague, NJ 07827
P: 973-293-3488
188-190 Wilson Avenue
Newark, NJ 07105
P: 877-604-5705 Opt. 5
15 Trinity Street
Newton, NJ 07860
P: 973-383-2211
296 Kinderkamack Road
Oradell, NJ 07649
P: 201-225-8650
210 Rochelle Avenue
Rochelle Park, NJ 07662
P: 201-843-2300
33 Main Street
Sparta, NJ 07871
P: 973-729-7223
28-21 Astoria Blvd.
Astoria, NY 11102
P: 347-472-1727
100 Enterprise Drive
Suite 700
Rockaway, NJ 07866
P: 844-256-7328
18 Railroad Avenue
Rochelle Park, NJ 07662
P: 201-587-1223
490 Kenilworth Blvd
Kenilworth, NJ 07033
P: 877-604-5705 Opt. 2
SB One Bank|100 Enterprise Drive|Suite 700|Rockaway, New Jersey 07866