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TRANSCRIPT
JEFF COOMANSSENIOR MANAGER – NEW PROD. DEV.HAWAIIAN TELCOM
Hawaiian Telcom does not specifically endorse any of the companies mentioned in
this presentation
A HAWAIIAN TELCOM UNIVERSITY PRESENTATION
A HAWAIIAN TELCOM UNIVERSITY PRESENTATION
Jeff CoomansSenior Manager – New Product Development
Hawaiian Telcom
My third HT University Presentation…4th
• Why Enterprise Cloud?• How Enterprise Cloud Delivers on IT’s
Mission • What First?• Case Study – Star-Advertiser
A HAWAIIAN TELCOM UNIVERSITY PRESENTATION
Same Mission, New Expectations
A HAWAIIAN TELCOM UNIVERSITY PRESENTATION
WHYPURPOSE
HOWPROCESS
WHATPRODUCT
* From Simon Sinek, “Start with the WHY”
The #1 MistakeBusiness Owners
assume IT productsdefine IT’s purpose
If we want to succeed at
something, we need to know WHY we are
doing it
6
IT PledgeTo service the
technology needs of the business and its
customers.
A HAWAIIAN TELCOM UNIVERSITY PRESENTATION
Enterprise IT Services
BusinessUnits Employees Customers
Good
FastCheap
A HAWAIIAN TELCOM UNIVERSITY PRESENTATION
“Pick Two”has evolved to
“We Need All Three”
The New “Mission Impossible”
A HAWAIIAN TELCOM UNIVERSITY PRESENTATION
An Increasing Focus on Strategy vs. TechnologyThe need for cost effective ways to “keep the lights on” while simultaneously investing in growth
End User Experience over SystemsNon-technical users expect self-service, always on IT services, regardless of location or device
Rapid Response to Market ChangeBusiness agility and speed to market drive financial rewards (Agile vs. Waterfall)
The Plan for “Mission Impossible” is Enterprise Cloud
A HAWAIIAN TELCOM UNIVERSITY PRESENTATION
Cloud Services
* CONCEPT: MWD ADVISORS
Utility Pricing
ElasticScalability
Virtualized Resources
Management Automation
Self-Service Provisioning
Third-party Ownership
Managed Operations
Economic Elements:Reduce CAPEX, Pay-as-you-go, Pay-as-you-grow
Architectural Elements:Simple, software-based environment to rapidly deliver services.
Strategic Elements:Focus on delivering strategic business value, not on ownership or day-to-day “keep the lights on” activity.
• No Cloud– Suited to: Legacy IT services whose value still outweighs the cost of migration.
• Examples: Legacy PBX platform, mainframe• Private Cloud
– Suited to: IT services with unique security, performance, or compliancy issues.• Examples: Directory Services, etc.
• Public Cloud– Suited to: IT services which are key to day-to-day usage, but are not core to
your business strategy• Examples: Email, Web Site, Communications, etc.
• Hybrid Cloud– Suited to: IT services where the application may be shared, but the data has
unique security, performance, or compliancy issues• Examples: CRM, ERP, etc.
A HAWAIIAN TELCOM UNIVERSITY PRESENTATION
Choosing IT Services to Target
A HAWAIIAN TELCOM UNIVERSITY PRESENTATION
People
Process
Technology
A HAWAIIAN TELCOM UNIVERSITY PRESENTATION
People Are your users ready for a self-service,
utility model? Does your staff have the skills to
address automation and orchestration?
Process Are you prepared to incorporate new
budget approaches? Have you established IT service
management in your business?
Technology Is the service a good fit for cloud
technology? What cloud model best fits the
business requirements
* EVEREST GROUP, “ENTERPRISE CLOUD ADOPTION SURVEY RESULTS” - 2012
Email/collaboration, DR/storage and BI/analytics are current targets
A HAWAIIAN TELCOM UNIVERSITY PRESENTATION
ROGER FORNESSVP TECHNOLOGY
• Deliver a simple, scalable communications solution that can be implemented statewide.
• Reduce or eliminate the ongoing CAPEX and OPEX required for existing communications platforms (Nortel and Cisco).
• Avoid large CAPEX investment in new IT platforms and software.
A HAWAIIAN TELCOM UNIVERSITY PRESENTATION
A HAWAIIAN TELCOM UNIVERSITY PRESENTATION
Restaurant Row
Hosted Voice
Unified Communications as a Service
Hawaiian Telcom Datacenter
Collaboration
INTERNET 3G/4G Mobile Networks
PSTN
Hawaiian Telcom IP NetworkHawaiian Telcom IP Network
RemoteManagement
Mobile Workers
Kapolei Lihue