Thank you for reading this issue of ‘TechConnect’.

Through this periodical, we intend to share with you, our perspective on varied technology solutions that

have a significant impact on business processes of our customers, in different verticals. Towards achieving

this, we will cover recent business/technology trends and showcase how some leading organizations in

these domains are exploiting technology enablers to their advantage.

This issue focuses on ‘Enterprise Collaboration using Microsoft SharePoint 2010’. Microsoft SharePoint

2010 with its improved content management, records management and business process management

capabilities is viewed by enterprises as a strategic platform for their portal, content and collaboration needs.

We look forward to your feedback and comments.

Regards,

Prasad Ramanathan, Ph.D.

Editor, TechConnect

Research & Innovation

iGATE Patni

Email: prasad.ramanathan@igatepatni.com

ISSUE 4/2

Enterprise Collaboration using Microsoft SharePoint 2010

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‘Collaboration’ is today the primary focus for enterprises seeking to tap the power of social media technologies for their operations. Every enterprise needs to tap the knowledge, expertise, experiences, and skills of its workforce to stay competitive and achieve business results. SharePoint 2010 provides a collaboration platform that enables enterprises to leverage social collaboration tools in a business setting to harness the creativity and knowledge of their community and channelize these to drive business results. SharePoint 2010 with its content management, records management and business process management capabilities is viewed by enterprises as a strategic platform for their portal, content and collaboration needs.

Introduction

According to AIIM’s ‘State of the ECM Industry 2011’ report, the SharePoint user base is moving rapidly with 58% of surveyed organizations having implemented SharePoint during the surveyed period in 2011, compared to 45% in 2010 and 33% in 2009. This rises to 70% in the largest organizations. AIIM’s later report on ‘Using SharePoint for ECM’ reveals that only 8% of SharePoint users have completed their upgrade to the 2010 version, whereas 21% are deploying 2010 as a first use. Of these 6% are live. 28% are in the process of upgrading from 2007 to 2010. Half of the user base expects to be live on 2010 by the end of 2011.

Emergence of SharePoint 2010

Based on data from Gartner summits targeted at North American midsize enterprises in April and September 2010, from a sample size of 210, the following represented the top five uses for SharePoint.

Where are Organizations usingSharePoint 2010?

Enterprise Collaboration: How CIOscan achieve more?

Businesses continue to adopt enterprise

collaboration tools in 2011. However, besides

improving corporate communications,

enterprises aren’t seeing a lot of benefits

from their KM investments.

So how can CIOs achieve more?

1. Identify a clear Vision of ‘Corporate Collaboration’.

2. ‘Do Not’ deploy collaboration tools before creating a clear collaboration strategy, else it’s difficult to measure the benefits derived from the technologies.

3. Understand what challenges your employees are currently facing, before selecting and implementing collaboration tools. Also seek direct inputs from the employees.

4. Map how employees currently do their jobs.

5. Clearly outline the issues that collaboration tools can solve. After interviewing the employees, categorize the issues you have uncovered.

6. Consider workplace issues when selecting the tools.

7. The key for broader adoption of collaboration technology in the workforce is seamless integration into business processes.

8. Set policies and process to ensure adoption.

Source: Research by iGATE Patni Business Analysis Cell. Compiled from publicly available information sources including internet.com, CIO.com, Gartner, Forrester, McKinsey Quarterly and Frost & Sullivan.

Enterprise Collaboration using Microsoft SharePoint 2010

Top 5 Uses of SharePoint• Intranet• Team Collaboration• Portal• Document Management• Public Internet

Other Popular Uses of SharePoint

• Process Management• Knowledge Management• Help Desk• Partner Extranet• Case Management• Project Management• Business Intelligence

Source: AIIM.org — State of the ECM Industry 2011; Using SharePoint for ECM.

Source: Gartner 2011 — Market Insight: SharePoint 2010 Opportunities in the Midmarket for Microsoft-Oriented ISVs.

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Enterprise Collaboration: Trends, Challenges and Predictions

• Leading research firms indicate social networking to remain the top spending category. Corporate houses are spending more for internal-use today, but external -use spending will grow faster over the years.

• Knowledge Management is fast gaining acceptance as an essential component of the efforts of companies to better manage their relationships with customers.

• Gartner predicts that the enterprise social software market will reach $769.2 million in revenue in 2011, up 15.7 percent from 2010.

• Content, Communications and Collaboration solutions are the top selling type of SaaS solutions. (eg. Crown Peak and Spring CM). Corporate interest in using Google's Gmail for e-mail services is high.

• Products offering solutions for team workspaces, social tools like blogs and wikis, desktop video conferencing, and unified communications solutions are among the most popular with enterprises.

• Microsoft’s collaboration tool SharePoint 2010 leads the market for implementing Knowledge Management Solutions

• IBM and Jive are aggressively competing with Microsoft SharePoint. Atlassian and Open Text are challengers to MS dominance in the market.

• Social Text, Novell and Traction Software are niche players of social software solutions.

• A handful of major vendors have invested in developing cloud e-mail and collaboration services.

• Enterprises as well as small and midsize businesses are investing in collaboration tools, but beyond improving corporate communications, they aren’t seeing a lot of benefits.

• The corporate vision of collaboration and knowledge management has not matured at corporate houses.

• Some businesses are deploying collaboration tools before creating a clear collaboration strategy; thus beyond reduced operational costs, it is becoming difficult to measure the benefits derived from these technologies.

• Security concerns with respect to implementing third party collaboration solutions highly impacts management decisions.

• By 2014, Gartner believes 20 percent of employees will use social networks, replacing e-mail, as their primary business communications tool.

• More companies are permitting the business use of social network accounts or building their own internal social networks.

• Trend of collaboration moving to the cloud, where it is noted that sales of both on-premise and cloud-based social networking services would experience strong growth; organizations would use a hybrid model where certain services would remain on-premise while others would reside on the cloud.

• Gartner has predicted that cloud-based e-mail accounts would grow to 10 percent by the end of 2012.

Source: Research by iGATE Patni Business Analysis Cell. Compiled from publicly available information sources including zdnet.com, internet.com, CIO.com, McKinsey Quarterly, Frost & Sullivan, Gartner, Forrester, IDC and Global Industry Analyst.

Market Challenges Market Predictions

Market Trends Product Trends

Enterprise Collaboration using Microsoft SharePoint 2010

Market rivalry between

Microsoft and Google for

dominance of thecollaboration

space is providing innovative

solutions to customers

EnterpriseCollaboration

Organizations are realizing the need to have effective

infrastructure for employee collaboration, towards improving productivity

The need for Web 2.0 and Knowledge Management Solutions are driving the

collaboration space

Managing customer

satisfaction is forcing

companies to invest in Social Media solutions

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SharePoint 2010 – The Panacea for Collaboration Challenges in an Organization

Enterprise Collaboration using Microsoft SharePoint 2010

Success StoriesThe Adopter Microsoft ‘SharePoint 2010’ Solution

Sony ElectronicsSolution: Corporate Intranet

Owens Corning, USA *Solution: Customer Portal

A Worldwide Leader in Fire Safety Products *Solution: Document Management

REIWA, Australia *Solution: Intranet, Extranet, Public Internet

iGATE Patni *Solution: Knowledge Management

Largest Insurance Firm in USA *Solution: Team Collaboration

Building on its implementation of Microsoft Office SharePoint Server 2007, the company became an early adopter of Microsoft SharePoint Server 2010, using it to enhance the corporate intranet. The indexing of internal documents with FAST Search Server 2010 for SharePoint has made it significantly easier to track down desired files, thereby improving productivity.

‘One Team’ — An enterprise-wide real-time team collaboration - Knowledge Management system, built for employees to share, exchange data & information across geographies. It serves as an organizational engine that provides discrete corporate, BU, project and individual spaces to each employee.

‘ProConnect’ — A customer portal with single sign-on for internal sites and to partner sites that are external from this portal; also a supplier portal enabling purchase order processing and fully integrated with SAP 6.0 and other LoB applications. Plagued by performance-related issues with its existing BroadVision platform, Owens Corning resorted to migrate its portal to the Microsoft SharePoint 2010 platform which is adopted organization-wide for all portal development.

The ‘Safety Website’ is enhanced with advanced DMS core functionality and Content Life Cycle Management features. Advanced Information Classification & Segregation features and enhanced Security features, enable business users to create content (Product Information) in local regional languages. A quicker search is enabled thru smart meta-data tags, thereby improving the enterprise-wide search and utilization of documents. The new enhanced DMS process reduces the turn-around time to just a couple of hours, as compared to weeks with the earlier manual process.

Single, integrated platform to manage Intranet, Extranet, and Internet applications across the enterprise. Improved navigation, security & compliance. simple and consistent user experience help to boost employee productivity by simplifying everyday business activities. Also enables effective utilization of storage needs for the organization.

iGATE Patni launched its KM program in 2003 and then underwent a makeover in 2007 to make the program more collaborative and people-centric. The current form of its Social & Collaborative Knowledge Management system has 21 Communities of Practice, 500 identified experts, 21,000 discussions, 750 wikis, 1000 blogs and 120,000 documents.

Panacea by Using SharePoint 2010

Intranet/Internet/Extranet: Enables

rapid team site creation with rich UI

and multiple language templates.

Team Collaboration: Provides accurate

‘People Search’, specific ‘Discussion Boards’ & ‘CoPs’ (Community of Practices), advanced ‘Social Networking’

features.

Document Management: Provides advanced built-in DMS core functionality with

Content Life Cycle Management features.

Provides advanced Information Classification & Segregation features.

Knowledge Management: Enables real-time collaboration,

thereby facilitating ideation and innovation. Enables

efficient knowledge sharing for improved

employee productivity.

Security: Provides highly secured and advanced search option to crawl

and integrate with Enterprise data across

LoB systems, user desktops and shared

folders. Provides highly secured access to

user-level information.

Challenges Faced by Enterprises

Security: How to prevent illegal access, provide secured and easy gateways for enterprise back-end

systems including search. Team Collaboration: How to search for and locate Experts in the company and

ask for help when needed.

Intranet: How to build a single site with core functionality for Enterprise

communication.

ORGANIZATIONAL &END-USER EXPERIENCES

Document Management: How to resolve Document Version Control issues and where to find up-to-date information.

Knowledge Management: How to enable Knowledge sharing and collaboration

(search/wikis/blogs) in real-time.

* iGATE Patni’s ‘SharePoint 2010’ Case Studies

TechC nnect Enterprise Collaboration using Microsoft SharePoint 2010

SharePoint 2010 is emerging as the top-most ‘Enterprise Collaboration platform’ and its implementation for reduced TCO and faster ROI is becoming a key agenda for every CIO. In spite of the rich features and vast functionality of its product suites, its successful rollout poses several challenges like: identifying the right experts to map the business processes with the collaboration needs, strategy implementation planning, choice of the right tools and processes, drawing up of a phased implementation roadmap for the said domain and industry, planning of rollouts and defining of SLAs.

The following are the 3 Key Challenges faced by CIOs:

1) Need of Experts in Consulting and Implementations: ‘Enterprise Collaboration’ spans internal employees to external stakeholders with the degree of content / data to be exchanged varying with each scenario. This drives the need for judicious strategic planning, aligning with business goals, and a detailed implementation roadmap with budgets and schedules. This calls for knowledgeable experts with proven experience who can help the CIO team in defining these building blocks.

2) Tools and Processes for Quicker Rollout: Despite SharePoint undergoing significant improvements with each version, there still remains the need for customization to adequately meet specific business requirements. However, as a best practice, use of out-of-the-box (OOB) features is the most recommended approach. An alternative approach is to use third-party tools and processes. Choosing a right solution is the key for a quicker and successful rollout.

3) Ongoing Support and Maintenance Costs: Historically, it is seen that with successful SharePoint implementations, the end-user adoption and usage ranges from 10% to 300% within 9-12 months. With this phenomenal usage growth, the support & maintenance of the SharePoint environment is a key challenge for the IT department of an Enterprise. A structured Support model with a planned Maintenance regime can therefore ensure cost-effectiveness and thereby make the Enterprise Collaboration initiative a true success.

The following diagram depicts the best approach for a first-time SharePoint 2010 implementation in an Enterprise.

5

Point of View

Phase 1 Phase 2 Phase 3

Define SuccessParameters

Define SuccessParameters

Define SuccessParameters

Define SuccessParameters

Connects With Key Business Leaders and Monitoring by CIO Implementation Office

Governance Model and Cross Functional Teams

2 Weeks 4 Weeks 4 Weeks

Identify Identify Identify Define

1. Corporate Objectives2. Corporate Vision3. Project Scope 4. Governance Model5. Steering Committee6. Sponsor

1. Infrastructure Requirements

2. Software Requirements3. Deployment Model4. Enterprise Applications to

be integrated with SharePoint

1. Certified System Integrator

2. Cross Functional Teams3. Implementation Team4. Delivery Model5. SLAs

1. Scope2. Timelines 3. Milestones4. Policy and Procedure5. Assign Owners6. Development

Methodology (Agile)

Solutions DesigningPlanning Road Map

TechC nnect Enterprise Collaboration using Microsoft SharePoint 2010

iGATE Patni’s SharePoint PracticeiGATE Patni’s Microsoft SharePoint Practice provides

end-to-end Enterprise Collaboration services

focusing on helping clients towards achieving their

business goals. The Practice has proven expertise

and experience in consulting & implementation

services, leading industry best-practices, using

pre-configured & tested solutions with minimized risk,

proposing right tools & processes, executing with

multiple delivery models, and providing SLA-based

support & cost-effective maintenance services.

Leveraging its vast domain and deep technical

expertise, the Practice partners with the client to

create a business case focused on achieving

targeted business outcomes, improving performance

and generating significant returns on IT investments.

Sanjeev SamalaPractice Head — SharePointEmail: sanjeev.samala@igatepatni.com

Ajit MahajanManager — Business ResearchBusiness Analysis Cell, Research & InnovationEmail: ajit.mahajan@igatepatni.com

To know more, visit the SharePoint section on our website,Or, contact us at: sharepoint@igatepatni.com

Authors of this Issue

6

About iGATE Patni'iGATE Patni' is the common brand identity of two organizations — iGATE Corporation and Patni Computer Systems Limited (Patni). With iGATE having acquired a majority stake in Patni, the two companies, under the common brand iGATE Patni, provide full-spectrum consulting, technology and business process outsourcing, and product engineering services on a Business Outcomes-based model. Armed with over three decades of IT Services experience and powered by the iTOPS (Integrated Technology and Operations) platform, iGATE Patni’s multi-location global organization with a talent pool of 26000+ people, consistently delivers effective solutions to over 360 Fortune 1000 clients spanning across verticals like: banking & financial services; insurance & healthcare; life sciences; manufacturing, retail, distribution & logistics; media, entertainment leisure & travel; communication, energy & utilities; public sector; and independent software vendors.

iGATE Corporation is listed on NASDAQ (IGTE), and Patni

Computer Systems Limited on BSE (532517), NSE

(PATNI) and NYSE (PTI).

To know more, visit: www.igatepatni.com

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