enterprise customer data deduplication

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In the Customer age , enterprises who do not adapt to digital technologies for transforming customer centric processes loose out in the game. Mobility is becoming pervasive and customer onboarding is the critical first step of your relationship with your customer. Digital experience while onboarding has the dual advantage of delivering competitive edge and enabling a quicker start of the relationship.

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Page 1: Enterprise Customer Data deduplication

Mobile mind Shift: Tab based customer onboarding for competitive edge

Santosh Raj Satyam

onboarding for competitive edge

© Intense Technologies limited 2014-15© Intense Technologies limited 2014-15 www.in10stech.com

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Page 2: Enterprise Customer Data deduplication

Key Drivers to Onboarding

Regulatory Compliance Adherence – National SecurityReduction in COCA

Faster Activation – Turn Around Time

Data Accuracy – Zero PenaltiesPaper Intensive Process leading to poor Customer Experience

Data Accuracy – Zero PenaltiesCustomer Acquisition at his Doorstep

Elimination of Physical CAFyFraud, Risk and De-Duplication

Location/GPS based Address VerificationRetail Agent Commissions and Productivity

SIM Tracking and Physical Form TrackingMobile Device Management and Tracking

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Faster time to revenue realizationMobile Device Management and Tracking

Page 3: Enterprise Customer Data deduplication

The Industry Perspective

Higher Value Transactions require solution that target an Intermediary

Lower Value transactions require an application that serves the customer directly

No Reliable Customer Information is still a challenge

Varied Product Catalogues and Varied Business Lines

Increased Record Keeping Tenure apart from Authenticity

No Reliable Customer Information is still a challenge

Regulations require additional information

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Page 4: Enterprise Customer Data deduplication

MOBILE – Mind Shift

© Intense Technologies limited 2014-154

Page 5: Enterprise Customer Data deduplication

Best Practices from the Industry

Move away from Paper – Create E-form rich ApplicationsGo the Mobile Way

Create Customer Application Form PDF on the Fly

E-Signatures of the Customer

Client Centric Onboarding Enhance Customer Experience

Scan from Barcode/QR Code for Critical Information – Eliminate Data Entry

BPM Workflows for Data Verification and Validation

Client Centric Onboarding – Enhance Customer Experience

BPM Workflows for Data Verification and Validation

Face Recognition and Biometric Capture and Validation

Enhanced Data Quality to downstream applicationsEnhanced Data Quality to downstream applications

© Intense Technologies limited 2014-155

Page 6: Enterprise Customer Data deduplication

The Mobile or Tablet Application

Features to Look out for

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Page 7: Enterprise Customer Data deduplication

The Benefit Statement

Compliance to three tiered KYC regulations

A t t d f d tAutomated process of document

verification affirms the veracity by

checking credentials of every subscriber

Provides electronic document storage

Facility with access rights and version

Control for legal and regulatory departments, thereby ensuring adherence to statutory complianceadherence to statutory compliance

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Page 8: Enterprise Customer Data deduplication

The Benefit Statement

Greater convenience to customers due to

Tablet device and document capture

Profile specific up-sell and cross-sell

Opportunities based on single view of the customer to enhance

customer loyalty and retention

Electronic document capture through

Tablet app. Reduced expenditure on resources such as physical pp p p y

storage, maintenance and manpower

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Page 9: Enterprise Customer Data deduplication

Final Word

Customer Onboarding should drive the Sales strategy

K i ti ti b t l d d l ith thKnow your service activation obstacles and deal with them

Data Quality starts at onboarding and drives your business

Automate the e2e Onboarding Process

Understand your key competitive differentiator – Faster Account OpeningOpening

Improve your time to market

Measure every step of Onboarding for enhanced resultsMeasure every step of Onboarding for enhanced results

© Intense Technologies limited 2014-159

Page 10: Enterprise Customer Data deduplication

Intense Technologies Limited

Secunderabad Noida Mumbai Bangalore

INDIA

Intense Technologies Limited

Secunderabad

A1, VikrampuriSecunderabad - 500 009. AP, INDIATel: +91-40-44558585/27849019/27844551Fax: +91-40-27819040e-mail: [email protected]

Noida

A-1/E, Sector - 16Noida - 201301Uttar PradeshTel: +91-120- 4743900 to 10e-mail: [email protected]

Mumbai

101, Vaishnav Apt, Dr.Charat Singh ColonyNr. Solitare Corporate Park, Chakala, Andheri (E)Mumbai - 400 093.Tel: +91-22-32419713/32064648/28253400e-mail: [email protected]

Bangalore

103, Krishna Chambers,20/21, Konena Agrahara, 5th Cross,Airport Road, Bangalore - 560017 Tel: +91-80-324 91083/30588333/9741922511 e-mail: [email protected]

10481 NW 36 Street,Miami FL 33178 USATel: +1 954 545 2037, GSM: +1 305 509 1250e-mail: [email protected]

UNITED STATES OF AMERICA9, Temasek Boulevard # 19-05Suntec Tower 2Singapore 038989Tel: +65-8288-1859

SINGAPOREP.O.Box 88174,DubaiTel: +971-4-2653202 / 56-6499568e-mail: [email protected]

UNITED ARAB EMIRATES

About Intense Technologies

Intense Technologies is an enterprise software products company offering productized solutions across customer communications management, content management and information management domains. Intense's solutions are backed by strong domain expertise and best practices drawn from client engagements across Telecom, Banking, Insurance and Manufacturing verticals.

© Intense Technologies limited 2014-15

Intense’s solutions deliver compelling ROI to enterprises by way of rich customer experiences, improved operational efficiencies and reduced costs across customer-facing business functions. Our solutions are architected to give agility to business processes and provide a sustainable competitive advantage.

© Intense Technologies limited 2013-14 www.in10stech.com 10