enterprise information architecture - queensland health · information architecture to support the...

1. Statement Information Architecture describes how the Department of Health manages information throughout its lifecycle and defines the information flows between information systems. Information resources shall be planned and managed in accordance with the Information Architecture to ensure that information is trustworthy and appropriately available for use throughout the Department of Health. This Standard identifies the minimum requirements for applying the Department of Health Enterprise Information Architecture to support the department’s vision, strategic plans, and performance objectives.

2. Scope Compliance with this standard is mandatory. This standard applies to all employees, contractors and consultants within the Department of Health divisions and commercialised business units.

3. Content 3.1 Enterprise Architecture Information Domain 3.1.1 The Department of Health Enterprise Information Architecture shall describe the specific directions, constraints and requirements in the Information domain. 3.2 Enterprise Architecture Information Process Clarification 3.2.1. The Department of Health Enterprise Information Architecture shall provide a basis to classify organisational processes in a structured manner. 3.2.2. The Department of Health Information Products and Services Portfolio Classification scheme shall provide the common Information titles to be used to deliver services to customers. Note The Department of Health Information Portfolio Classification levels are based on the Queensland Government Enterprise Architecture (QGEA) Information Portfolio Classification Framework. This framework provides a generic taxonomy for classifying and cataloguing Queensland Government Information Assets using a three level classification approach. It also provides for extending the taxonomy with additional levels of classifications and variants within the third and lower level classifications. Note The Department of Health Information Classifications through Level 3 are provided in Appendix 1. Where the QGEA Information Portfolio Classification Framework has provided classifications applicable for use by the organisation, these have been retained. QGEA classifications which are not used by the organisation are shaded grey in the diagram. Where the Department of Health requires additional classifications to accurately describe its agency specific information, these have been added and are denoted by a heavy outline in the diagram. Note The alignment of the Department of Health Information Products and Services Portfolio Classification to the Queensland Government Information Classification Alignment is included in Appendix 2.

Enterprise Information Architecture

Standard QH-IMP-402-4:2015

3.3 Mandated Information Architecture Artefacts 3.3.1 Queensland Government The following information standards and policies from the Queensland Government Enterprise Architecture (QGEA) and other Queensland Government sources shall be considered part of the Department of Health Information Architecture:

• Australian Governments Open Access and licensing Framework (AusGOAL) • Information access and use policy – IS33 • Information governance • Client identity management policy • Information Asset Custodianship Standard – IS44 • Internet (IS26) • Metadata Standard – IS34 • Health Sector (Clinical Records) Retention and Disposal Schedule QDAN 683 v.1 procedure • Recordkeeping Standard – IS40 • Retention and Disposal of Public Records Standard –IS31 • Use of Copyright Materials Guideline and Queensland Public Section intellectual Property

Principles Note Domain Names The Department of Health will register the central delegate with the Queensland Domain Provider <http://www.domainname.gov.au/Queensland> and all in-scope parties must obtain authorisation from the delegate for all domain name requests prior to lodgement. Note Recordkeeping The Department of Health Policy on Records Management for Administrative and Functional Records provides the specific requirements to be met by all in-scope parties. Note Information Asset Custodianship The Department of Health has approved the Information Asset Custodianship Governance Framework to support the establishment of Information Asset Custodians within the enterprise. 3.3.2 Department of Health Policy Considerations The following Department of Health policies shall be considered part of the Department of Health Enterprise Information Architecture:

• Assignment of Unique Unit Record Numbers Policy • Collection of Indigenous Status in Health Data Sets Policy • Data Management Policy • Electronic Publishing Policy • Intellectual Property Policy • Issue of Information and Statistics HR Policy E6 • Managing the Clinical Records of Children Available for Adoption Standard • Records Management for Administrative and Functional Records Policy • Retention and Disposal of Clinical Records Policy

3.4 Business Architecture Policy Considerations The following Department of Health Business Architecture processes and associated policies shall be considered for their potential influence or impact on the Department of Health Information Architecture: Business Process Classification Information Standard or Policy (short name)

[QH-BP-9.1] Plan for Information Resource Management

• QGEA ICT Resources Strategic Planning Policy (IS2) • Dept. of Health ICT Planning and Reporting Policy • QGEA Integration Policy

Enterprise Information Architecture Standard Chief Health Information Officer Strategy & Architecture Office Effective date 01 July 2015 of 48

Printed or saved copies are uncontrolled.

http://www.domainname.gov.au/Queensland

http://www.health.qld.gov.au/qhpolicy/docs/pol/qh-pol-045.pdf


http://qheps.health.qld.gov.au/clinical_info_mgt/docs/cidss/cidss-policy.pdf


http://qheps.health.qld.gov.au/hic/pdf/dmp.pdf

http://qheps.health.qld.gov.au/policy/docs/pol/qh-pol-063.pdf

Business Process Classification Information Standard or Policy (short name)

[QH-BP-9.1.4] Establish Standards and Controls

• QGEA Use of ICT Facilities and Devices Policy (IS38)

[QH-BP-9.2] Develop and Deploy Enterprise Systems

• QGEA Procurement and Disposal of ICT Products and Services Standard – IS13

• ICT Procurement and the Dept. of Health Procurement Policy

• QGEA Open Source Software Policy • Software asset management policy

[QH-BP-9.2.10] Ensure Continuity of Systems

• QGEA Software Currency Policy

[QH-BP-9.3] Implement Systems Security and Controls

• Queensland Government Use of the Internet and Electronic Mail Policy and Principles Statement

• Dept. of Health Use Of ICT Services Policy

[QH-BP-9.6.1] Manage Centralised Facilities

• QGEA Service Delivery Provider – Online and Phone Channels Policy

[QH-BP-9.7.1] Manage External Communications Systems

• QGEA Official Use of Social Media Policy • Dept. of Health Social Media for Official

Communication Policy

[QH-BP-10.4.1] Report and Monitor Compliance with Legislation

• Dept. of Health: Queensland Government Information Standards in Queensland Health Policy – Management of

3.5 Information Architecture Positions 3.5.1 Where a position for a domain states a mandated product/service, it shall be used when implementing a new product/service, replacing an existing product/service, or if major enhancements to an existing product/service are required. If there are multiple products/services for an applicable position, one of the products/services shall be used. A dispensation shall be required to not proceed with a mandated product/service. Where no mandated options are specified, there is no restriction or requirement for a dispensation. Note: Additional explanatory information on the domains is provided in the Queensland Government Information Classification Framework. Motivators The QGEA Information Portfolio Classification Framework includes the next three domains that relate to Motivators. Many information assets that require classification are related to motivation or reasoning. That is, they contain information not in the form of an observation and measurement of a real world state, but information in the form of potential, imagined or desired states. For example, risk management information is concerned with potential hazards, their likelihood and consequences. These may not be actual real world instances as they may never occur. 3.5.2 Controls [QH-I-1] The following Controls domains are applicable to the Department of Health and where indicated, the nominated positions shall apply for the respective domains: Information Function

Description Product/Service Name

Notes

QH-I-1 Controls

Information that describes or documents the constraints on activities within the enterprise. Essentially the rules or policies that provide the basis for management or governance of the enterprise.

Refer to lower level domains



http://www.qgcio.qld.gov.au/SiteCollectionDocuments/Architecture%20and%20Standards/Information%20Standards/Current/is13_print.pdf

http://www.qgcio.qld.gov.au/SiteCollectionDocuments/Architecture%20and%20Standards/Information%20Standards/Current/is13_print.pdf



http://qgcio.govnet.qld.gov.au/SiteCollectionDocuments/Architecture%20and%20Standards/QGEA%202.0/Open%20source%20software%20QGEA%20policy.pdf

http://www.psc.qld.gov.au/library/document/policy/internet-and-electronic-mail.pdf

http://www.psc.qld.gov.au/library/document/policy/internet-and-electronic-mail.pdf


http://qgcio.govnet.qld.gov.au/SiteCollectionDocuments/Architecture%20and%20Standards/QGEA%202.0/Service%20Delivery%20Provider%20policy.pdf

http://qgcio.govnet.qld.gov.au/SiteCollectionDocuments/Architecture%20and%20Standards/QGEA%202.0/Service%20Delivery%20Provider%20policy.pdf




Information Function


Notes

QH-I-1.1 Administrative

Department of Health defines administrative controls for internal use. These can be an interpretation or application of external standards or new standards in their own right. Department of Health also enforces controls defined by external parties such as Standards Australia, NeHTA, ISO, CEN, NATA.

No mandated product/service position

QH-I-1.1.1 Accountability

<undefined in the Queensland Government Information Classification Framework>


QH-I-1.1.2 Convention



QH-I-1.1.3 Exception



QH-I-1.1.4 Function



QH-I-1.1.5 Guideline

Statewide Guideline (Variant)


QH-I-1.1.6 Policy

Statewide Policy (Variant) Department of Health Policy Management Policy Department of Health Health Service Directive Policy

QH-I-1.1.7 Principle



QH-I-1.1.8 Process



QH-I-1.1.9 Procedure

Protocol (Variant) Local Procedure (Variant) Work Instruction (Variant)


QH-I-1.1.10 Rule

Rules support activities such as establishing eligibility for products and services.


QH-I-1.1.11 Standard

Ethical standard (Variant) Recordkeeping standard (Variant) Accounting standard (Variant) Data standard (Variant) ICT standard (Variant) Implementation Standard (Variant)


QH-I-1.1.12 System


No mandated product/service





Notes

position

QH-I-1.2 Financial

Information about the financial structures that provide management and control over the economic resources of the enterprise. The financial controls are the accounts. Financial transactions are not controls. Financial transactions record the financial dimensions of events and thus are the part of the moments of the enterprise. Other controls such as financial standards and policies are Administrative controls. Chart of accounts (Variant) Account (Variant)


QH-I-1.2.1 Asset



QH-I-1.2.2 Equity



QH-I-1.2.3 Expense

Wage (Variant) Salary (Variant) Work In Progress (Variant)


QH-I-1.2.4 Fee

Discount (Variant) One Time (Variant) Recurring (Variant) Subscription (Variant) Surcharge (Variant) Usage (Variant)


QH-I-1.2.5 Income

Funding (Variant) Receipt (Variant)


QH-I-1.2.6 Liability



QH-I-1.3 Law Information about controls in the form of legislation (statues, regulations, etc) enacted by Parliament, precedent arising from their interpretation or interpretation of prior case law by the Judiciary.


QH-I-1.3.1 Common Law



QH-I-1.3.2 Legislation



QH-I-1.4 Industry

Information about industry practice issued by an industry specific regulatory or professional body.






Notes

QH-I-1.4.1 Practice

Information about endorsed or recommended industry specific practice controls. These may be the basis for, but are distinct from and in addition to, administrative controls in their definition, authority and management. Clinical practice standard (Variant) Medication prescribing standard (Variant) Operating theatre verbal communication protocol (Variant) Patient physical privacy guideline (Variant) Equipment maintenance standard (Variant)


QH-I-1.4.2 Rule

Information about endorsed or recommended industry specific rules of behaviour and procedure. These are distinct from and in addition to administrative controls in their definition, authority and management. Patient identity verification rule (Variant) Medication and dose verification rule (Variant) Drug interaction prescribing constraint (Variant) Procedure site verification rule (Variant) Clinical procedure mandatory task (Variant) Equipment calibration verification rule (Variant)


QH-I-1.4.3 Terminology

Information about a defined set of concepts and related terms, including definitions and usage guidelines, and the industry-specific business context within which they are to be used to the exclusion of alternate concepts and terms. AMT (Variant) SNOMED-CT-AU domain subset (Variant) LOINC (Variant)

Mandated: Systematised Nomenclature of Medicine Clinical Terms – Australian Release (SNOMED CT – AU)

Clinical Terminology standard

Mandated: Australian Medicines Terminology (AMT)

Medicines Terminology standard

Mandated: Logical Observation Identifiers Names and Codes (LOINC)

Pathology Observations Terminology standard

Mandated: International Dietetics and Nutrition Terminology (IDNT)

Dietetics Terminology standard

Mandated: International Statistical Classification of Diseases and Related Health Problems, Tenth Revision, Australian Modification (ICD 10 AM), Codefinder

Standard for Clinical Coding and Admitted Patient Separations





Notes

Mandated: Australian Refined Diagnosis Related Groups (AR DRG)

Standard for coding Admitted Patient Episodes

Mandated: The Corporate Reference Data System (CRDS) Queensland Health Data Dictionary (QHDD)

The CRDS and the QHDD are the authoritative source of corporate and clinical code sets including ICD 10 AM and AR DRG

QH-I-1.5 Personal

Information about the constraints an individual places on interactions with Department of Health.

Mandated: Consent Service (CDR)

The authoritative source for Patient Consent for Medical information access

QH-I-1.5.1 Directive

Do not resuscitate (DNR) order (Variant) Advance Care Directive (Variant) Acute Resuscitation Plan (Variant) Release of personal information authorisation (Variant)


Can include Right to Information directives

3.5.3 Plans [QH-I-2] The following Plans domains are applicable to the Department of Health and where indicated, the nominated positions shall apply for the respective domains: Information Function


Notes

QH-I-2 Plans Information relating to courses of action created for the accomplishment of a direction.


QH-I-2.1 Budget

Information relating to budget direction or processes.


QH-I-2.1.1 Capital

<undefined in the Queensland Government Information Classification Framework >


QH-I-2.1.2 Operating



QH-I-2.2 Direction

Statements of general intent that provide guidance for the enterprise as a whole or the individual agency.


QH-I-2.2.1 Directive

Information about actions to be taken and excluded in formulating strategy and creating plans. Imperative (Variant) - e.g. Department of Health Health Service Directive (QH HSD)






Notes

QH-I-2.2.2 Goal

Qualitative description of a state to be attained. Key Learning Area (KLA) (Variant) Key Result Area (KRA) (Variant) Target (Variant)


QH-I-2.2.3 Objective

Quantitative measure of achievement. Key Performance Indicator (KPI) (Variant)


QH-I-2.2.4 Outcome

Qualitative description of achievement. Performance (Variant) Health (Variant)


QH-I-2.2.5 Strategy

Information about actions to be taken to comply with a directive. Critical Success Factor (CSF) (Variant)


QH-I-2.3 Effort

Information related to the work required to achieve or fulfil a work related activity.


QH-I-2.3.1 Activity



QH-I-2.3.2 Program



QH-I-2.3.3 Project



QH-I-2.3.4 Roster



QH-I-2.3.5 Schedule



QH-I-2.3.6 Task



QH-I-2.3.7 Care Plan

Information about activities specific to the needs of an individual required to achieve an outcome.


QH-I-2.4 Measure

Information which expresses the progress, productivity or effectiveness of activity managed by an organisation or performed by an employee.


QH-I-2.4.1 Input







Notes

QH-I-2.4.2 Output



QH-I-2.4.3 Performance

Return on investment (ROI) (Variant) No mandated product/service position

QH-I-2.5 Risk Information about the impact of or response to a factor which threatens the performance, regulatory compliance or viability of an organisation.


QH-I-2.5.1 Consequence



QH-I-2.5.2 Hazard



QH-I-2.5.3 Likelihood



QH-I-2.5.4 Mitigation



QH-I-2.6 Specification

Information concerning properties and constraints which are binding either on the organisation as a whole or on roles or particular individuals within the organisation. Specifications contain features and requirements that may have properties such as their desirability in the form of mandatory, optional, selectable or standard.


3.5.4 Responsibilities [QH-I-3] The following Responsibilities domains are applicable to the Department of Health and where indicated, the nominated positions shall apply for the respective domains: Information Function


Notes

QH-I-3 Responsibilities

Information relating to the implicit and explicit agreements that describes the terms and conditions relating to a mutual understanding between parties or between parties and society that arise as a result of the existence of a Control. For example: The Financial Management Standard 2009 as a form of Legislation establishes a number of Obligations on the Chief Executive of an agency.


QH-I-3.1 Arrangement

Information about contracts, agreements or other arrangements with other agencies, governments, public or private organisations. This information may or may not include the actual legal documents such as MOUs and tenders.






Notes

QH-I-3.1.1 Memorandum of Understanding

Informal documentation of the terms of an agreement; not the actual legal instrument (contract).


QH-I-3.1.2 Offer

Proposal (Variant) Quote (Variant)


QH-I-3.1.3 Order

Purchase Order (Variant) Sales Order (Variant) Work Order (Variant)


QH-I-3.1.4 Tender

Request for Offer (RFO) (Variant) Request for Proposal (RFP) (Variant)


QH-I-3.2 Contract

In legal terms, a written or spoken agreement or arrangement between two or more parties which is enforceable by law.


QH-I-3.2.1 Confidentiality

Commercial-in-confidence (Variant) Non-disclosure (Variant) Privacy (Variant)


QH-I-3.2.2 Employment



QH-I-3.2.3 Service



QH-I-3.2.4 Supply



QH-I-3.3 Obligation

That information which is held by an organisation which relates to its obligations. This information could relate to statutory obligations, duty of care etc. Duty of care (Variant) Fitness for purpose (Variant) Warranty (Variant)


QH-I-3.2.4 Jurisdiction

Information about political and geographical areas in which an organisation operates. Federal (Variant) Foreign (Variant) International (Variant) Local (Variant) Political (Variant) Provincial (Variant) State (Variant) Territory (Variant) Tribal (Variant)




Moments (Events)

The QGEA Information Portfolio Classification Framework includes the next four domains that are included in order to track or monitor moments, periods or events that occur over time. Essentially this type of information is focused on occurrences that must be tracked for business reasons or represent a specific point in the evolution of some ‘thing’ of business significance. For example: In order to enable business activity monitoring to assess conformance with performance measures an agency may capture information about the execution of key processes, such as the number of transactions performed. 3.5.5 Cases [QH-I-4] The following Cases domains are applicable to the Department of Health and where indicated, the nominated positions shall apply for the respective domains: Information Function


Notes

QH-I-4 Cases

Information relating one or more Parties for the purpose of coordinating the various Events, Services and Products in order to achieve a successful outcome. Case information is more focused on Parties interactions over the long term, not merely the linking of Resources through Interactions to Products or Services on a once off or ad hoc basis.


QH-I-4.1 Compliance

Information about an activity undertaken by a person or organisation that is under a regulatory reporting regime or official investigation. Assessment (Variant) Audit (Variant) Inspection (Variant) Investigation (Variant)


QH-I-4.2 Episode

Information about an incident or an individual’s interactions with an agency, organisation or enterprise, either a single event or tracked as a sequence of events over a period of time. Air Incident (Variant) Defect (Variant) Disaster (Variant) Drought (Variant) Fault (Variant) - the actual issue that results from a failure event History (Variant) - a sequence of events, such as family history Issue (Variant) Maritime Incident (Variant) Medical Episode (Variant) Occasion of Service (Variant) Outbreak (Variant) Traffic Incident (Variant) Trip (Variant)


QH-I-4.2.1 Episode of Care

Information about a phase of treatment by a healthcare provider.

Mandated: Patient Encounter Service (ePADT)

The authoritative source of Patient Encounters and



episodes of care including Sub-Acute and Non-Acute Patients (SNAPs).

QH-I-4.3 Matter

Information held by an organisation related to interpretation of the law, either civil or criminal in nature.


QH-I-4.3.1 Civil

Breach (Variant) Parking Fine (Variant) Speeding Fine (Variant)


QH-I-4.3.2 Criminal

Assault (Variant) Fraud (Variant) Manslaughter (Variant) Murder (Variant) Offence (Variant)


3.5.6 Events [QH-I-5] The following Events domains are applicable to the Department of Health and where indicated, the nominated positions shall apply for the respective domains: Information Function


Notes

QH-I-5 Events Information relating to planned or spontaneous occurrences recognised by the enterprise that may (or may not) demand a response.


QH-I-5.1 Enterprise

Information about an event relating to the business of the organisation as a whole.


QH-I-5.1.1 Encounter

Appointment (Variant) Communicate (Variant) Conference (Variant) Engagement (Variant) - including walk-ins off the street to a counter. Hearing (Variant) Interception (Variant) – an intentional interaction for the purposes of an inspection or audit or investigation, e.g. the interception of a vehicle by a transport inspector or police officer. Interview (Variant)

Mandated: Patient Encounter Service (ePADT)

ePADT is the authoritative source of Administrative Patient Events; Presentations, Separations, Admissions, Discharges and Transfers (Statistical and Actual – SNAP).





Notes

Journey (Variant) Meeting (Variant) Presentation (Variant) Protest (Variant) Resign (Variant) Sack (Variant) Seminar (Variant) Stay (Variant) - has a definition specific to healthcare. Surveillance (Variant) - has a definition specific to healthcare. Visit (Variant) - has a definition specific to healthcare. Registration (Variant) - has a definition specific to healthcare. Admission (Variant) - has a definition specific to healthcare. Discharge (Variant) - has a definition specific to healthcare. Transfer (Variant) - has a definition specific to healthcare. Referral (Variant) - has a definition specific to healthcare. Assessment (Variant) Care planning (Variant) Treatment (Variant)

Mandated: Clinical Data Repository (CDR) Service

CDR is the state wide authoritative source of shared medical records, clinical patient event summaries,

QH-I-5.1.2 Period

End Period (Variant) Start Period (Variant)


QH-I-5.2 Life QH-I-5.2.1 Health Condition

Information about events that hold substantial meaning for an individual which are tracked by an organisation. Illness (Variant)

Pregnancy (Variant)


QH-I-5.2.2 Personal

Birth (Variant) Death (Variant)

Mandated: Birth Details System

The authoritative source of Registrar General Birth Notifications. The authoritative source of Registrar General Birth Registrations.

Mandated: Death System

The authoritative source of Registrar General Death Notifications.

QH-I-5.3 Environmental

Information held by an organisation about environmental phenomena and measurements.






Notes

QH-I-5.3.1 Atmospheric

Cyclone (Variant) Hail (Variant) Hurricane (Variant) Lightning (Variant) Rain (Variant) Snow (Variant) Typhoon (Variant) Wind (Variant) Pressure (Variant)


QH-I-5.3.2 Geological

Earthquake (Variant) Eruption (Variant) - such as volcanic eruption Formation (Variant)


QH-I-5.3.3 Seasonal

Autumn (Variant) Spring (Variant) Summer (Variant) Winter (Variant)


QH-I-5.3.4 Elemental

Avalanche (Variant) Fire (Variant) Flood (Variant) Land Slide (Variant) Land Slip (Variant) Tsunami (Variant)


QH-I-5.4 Social

Information relating to planned or spontaneous occurrences of a social nature that may require a response by an organisation.


QH-I-5.4.1 Communal

Anniversary (Variant) Bazaar (Variant) Exhibition (Variant) Fair (Variant) Fete (Variant) Fixture (Variant) Function (Variant) Game (Variant) Marketplace (Variant) - sometimes refered to simply as a "Market" (financial) Race (Variant) Show (Variant)


QH-I-5.4.2 Private

BBQ (Variant) Birthday [Party] (Variant) Dinner Party (Variant)


QH-I-5.5 Uncontrolled

Information about events that occur spontaneously, but to which the organisation is required to respond.


QH-I-5.5.1 Accident

Crash (Variant) Explosion (Variant)






Notes

Implosion (Variant) Spill (Variant)

position

QH-I-5.5.2 Attack

Arson (Variant) Assault (Variant) Biological Attack (Variant) Bombing (Variant) Coup (Takeover) (Variant) Incursion (Variant) Kidnapping (Variant) Mental Assault (Variant) Physical Assault (Variant) Sexual Assault (Variant) Terrorism (Variant) Threat (Variant) Which leads to an offence - specifically extortion. Uprising (Variant) Verbal Assault (Variant)


QH-I-5.5.3 Failure

Blackout (Variant) No mandated product/service position

3.5.7 Interactions [QH-I-6] The following Interactions domains are applicable to the Department of Health and where indicated, the nominated positions shall apply for the respective domains: Information Function


Notes

QH-I-6 Interactions

Information about activity that describes a relevant process or action undertaken by the enterprise. Interactions may be undertaken in response to Events, the delivery of Products or provision of Services. It is important to understand that interactions happen in "response" as well as in "request" e.g. request for a book in person is followed by an online e-mail confirmation of the order, which is followed by physical delivery of the book.


QH-I-6.1 Channel QH-I-6.1.1 Broadcast

A means or mode by which an interaction takes place. For example face-to-face, (in person) or by mail. NB: this definition is derived from the AGIMO (Australian Government Information Management Office) Managing Multiple Channels approach and other published channel definitions from both the Access Queensland Initiative and Smart Service Queensland. Billboard Advertisement (Variant) On Air (Variant) Radio Transmission (Variant)

Television Transmission (Variant)






Notes

QH-I-6.1.2 In Person

Face-to-face interaction. NB: Over the counter is just the "description" of the relation between a Face-to-face interaction that occurs at a counter based facility in a particular location. The facility type and location may change, but the channel will remain constant. Hence the use of Face-to-face.


QH-I-6.1.3 Mail

Courier (Variant) Postal (Variant) Walker (Variant)


QH-I-6.1.4 Phone

Facsimile (Variant) As in Fax. Interactive Voice Response (Variant) As in IVR or IVRU. Voice (Variant) As in a call centre or IVR. NB: Contact Centre is considered to be the organisational unit.


QH-I-6.1.5 Online

Electronic Message (Variant) Email (Variant) Extranet (Variant) Instant Message (Variant) Internet (Variant) Intranet (Variant) Short Message Service (Variant) - SMS or Text message.


QH-I-6.2 Medium

The format in which information content is supplied to others, provided internally to the organisation or purchased from an external provider.


QH-I-6.2.1 Audio



QH-I-6.2.2 Audio Visual

Film (Variant) Streaming Media (Variant) Initiated by an online user, not "broadcast" to a wide and unknown area or audience. Theatre (Variant) Web Content (Variant)


QH-I-6.2.3 Digital

Graphical User Interface (Variant) Human Computer Interface (Variant) Machine to Machine (Variant)


QH-I-6.2.4 Physical

Metal (Variant) Paper (Variant) Plastic (Variant) Wood (Variant) String (Variant) Smoke (Variant)






Notes

Contrail (Variant) Stone (Variant) Soil (Variant)

QH-I-6.3 Action

Information about key interactions that occur. Concepts such as Operators Assisted and Self Service are just relationships from parties in their appropriate roles in an interaction.


QH-I-6.3.1 Assist

Referral (Variant) Support (Variant)


QH-I-6.3.2 Correspond

Announce (Variant) Declaration (Variant) Disaster Declaration (Variant) Invitation (Variant) Notice (Variant) Request (Variant) Response (Variant) State of Emergency Declaration (Variant)


QH-I-6.3.3 Transact

Activate (Variant) Admit (Variant) Application (Variant) Approve (Variant) Arrest (Variant) Assess (Variant) Book (Variant) Cancel (Variant) Charge (Variant) – charge with an offence. Close (Variant) Consult (Variant) Courier (Variant) Delivery (Variant) Diagnose (Variant) - illness, disease, or injury. Discharge (Variant) Exam (Variant) Examine (Variant) – physical, verbal, written. Extend (Variant) – grant an extension. Fulfil (Variant) Immunise (Variant) Initiate (Variant) Intercept (Variant) Intervene (Variant) Invoice (Variant) Issue (Variant) - issue a licence. Journal (Variant) Lodge (Variant) - lodgement of request, application. Medicate (Variant)






Notes

Monitor (Variant) Move (Variant) – relocate something Observe (Variant) Open (Variant) Payment (Variant) Prescribe (Variant) Procure (Variant) Quarantine (Variant) Question (Variant) Reinstate (Variant) Release (Variant) Renew (Variant) Report (Variant) Review (Variant) Sale (Variant) Seclude (Variant) Suspend (Variant) Test (Variant) Trade (Variant) Treatment (Variant) Triage (Variant) Upgrade (Variant) Vote (Variant)

3.5.8 Services [QH-I-7] The following Services domains are applicable to the Department of Health and where indicated, the nominated positions shall apply for the respective domains: Usage Description Product/Service

Name Notes

QH-I-7 Services Information about the delivery of services, which are offered and expected, to the general public, individual members of the public, other government bodies, partners, suppliers and intra-agency.


QH-I-7.1 Administration

Information about performance of functions and delivery of services of an administrative nature, i.e. not the core business services of the organisation.


QH-I-7.1.2 Inquiry



QH-I-7.1.3 Research


Mandated: Database of Research Activity (DORA)

DORA is the state wide authoritative source of published research data.

QH-I-7.2 Advocacy

Information about a broad category of functions and services performed by or on




Usage Description Product/Service Name

Notes

behalf of special interest/needs groups or to the general public.

position

QH-I-7.2.1 Advice

Information about functions and services related to providing general and specific advice.


QH-I-7.2.2 Marketing

Information about functions and services related to identifying, canvassing and characterising the target market(s) served by the organisation.


QH-I-7.2.3 Promotion

Information about functions and services related to publicising and generating awareness of the core business services of the organisation.


QH-I-7.2.4 Representation

Information about functions and activities related to representing the organisation, its capabilities and its interests in government, industry and professional forums.


QH-I-7.3 Corporate (WIP)

Functions and activities of a corporate nature performed by an agency.


QH-I-7.3.1 Finances



QH-I-7.3.2 Facilities



QH-I-7.3.3 Human Resources



QH-I-7.3.4 Information and Communications Technology



QH-I-7.3.5 Library



QH-I-7.3.6 Printing



QH-I-7.3.7 Records



QH-I-7.4 Community

Information relating to provision of resources and assistance to the Queensland public including but not limited to rural and regional communities, seniors, youths disability, Aboriginal and Torres Strait islanders.


QH-I-7.5 Information relating to the provision of No mandated




Notes

Educational educational and training services. product/service position

QH-I-7.6 Environment

Information relating to performance of environmental management services.


QH-I-7.7 Health Information about the delivery of services by organisations which provide healthcare.


QH-I-7.7.1 Population

Information about services delivered to the members of defined communities, that is groups of individuals who are identified by common characteristics such as smokers, women, indigenous, children, diagnosis, management protocol.


QH-I-7.7.2 Individual

Information about delivery of direct healthcare services to individual clients.

Mandated:

QH-I-7.8 Response

Information relating to the provision of emergency services, including those related to individual and public health concerns.


QH-I-7.8.1 Disaster

Information relating to services provided in response to disasters such as large scale traumas or natural disasters that require the rapid formation and deployment of care teams focused on large scale or unusual events such as earthquakes, bushfires, flooding.


QH-I-7.9 Transport

Information relating to the provision of emergency transport services as a component of or in conjunction with healthcare services.


Entities (Things)

The QGEA Information Portfolio Classification Framework includes the next five domains that relate to instances of entities or things. That is, tangible items that the business must know about and for which different instances can be uniquely identified or distinguished from one another.

3.5.9 Infrastructures [QH-I-8] The following Infrastructures domains are applicable to the Department of Health and where indicated, the nominated positions shall apply for the respective domains: Usage Description Product/Service

Name Notes

QH-I-8 Infrastructures

Information about man made surroundings (built environment) that provide the setting for activity of the enterprise, from large civic surroundings to the smallest personal place.


QH-I-8.1 Facility Information about physical structures and capabilities which support and improve the effectiveness of the organisation’s primary activities.


QH-I-8.1.1 Complex (Variant) e.g. Healthcare centre No mandated




Notes

Building Hanger (Variant) House (Variant) Shed (Variant) Warehouse (Variant)

product/service position

QH-I-8.1.2 Network

Bridge (Variant) Data (Variant) Pathway (Variant) Pipe (Variant) Power (Variant) As in electrical power. Rail (Variant) Road (Variant) Telecommunications (Variant) Tunnel (Variant) Waterway (Variant)


QH-I-8.1.3 Node



QH-I-8.1.4 Plant Air Conditioner (Variant) Elevator (Variant) Generator (Variant)


QH-I-8.1.5 Park <undefined in the Queensland Government Information Classification Framework>


QH-I-8.1.6 Room

NB: Variants listed here are usages. Auditorium (Variant) Bathroom (Variant) Booth (Variant) Change Room (Variant) Counter (Variant) Emergency Room (Variant) Office (Variant) Operating Theatre (Variant) Plant Room (Variant) Toilet (Variant) Waiting Room (Variant)


QH-I-8.1.7 Site Airstrip (Variant) Bus Stop (Variant) Construction (Variant) Dam (Variant) Historic (Variant) Land Fill (Variant) As in a Dump or Refuse Site. Parking Space (Variant) Pier (Variant) Ramp (Variant)





Notes

Runway (Variant) Sacred (Variant) Stop (Variant) Train Stop (Variant)

QH-I-8.2 Facility Usage

Information relating to appropriate usage of facilities which are managed by or for an organisation.


QH-I-8.2.1 Accommodation



QH-I-8.2.2 Campus



QH-I-8.2.4 Commercial

Pharmacy (Variant) Laboratory (Variant) e.g. pathology laboratory


QH-I-8.2.6 Cultural



QH-I-8.2.8 Eatery



QH-I-8.2.11 Medical

Primary (Variant) - GP, allied, dental Secondary (Variant) outpatient specialist Tertiary (Variant) - hospital Morgue (Variant) Mental health (Variant)

Mandated: The Corporate Reference Data System (CRDS)

CRDS is the state wide authoritative source of medical facility information.

QH-I-8.2.12 Production



QH-I-8.2.13 Recreational



QH-I-8.2.14 Science

Clinic (Variant) Hospital (Variant) Laboratory (Variant) Research (Variant) Surgery (Variant) Ward (Variant)




3.5.10 Parties [QH-I-9] The following Parties domains are applicable to the Department of Health and where indicated, the nominated positions shall apply for the respective domains: Usage Description Product/Service

Name Notes

QH-I-9 Parties Information about the individuals and groups of importance to an enterprise, including their classification, the relationships between them and optionally their internal structure.


QH-I-9.1 Party Information about both individuals and groups, particularly where an information asset has no requirement to consider these party sub-types separately.


QH-I-9.1.1 Organisation

Information about groups of identified Persons.

Mandated Options: STS Address Book, GP Connect

The authoritative source of External Organisation Provider Identity Management.

QH-I-9.1.2 Person


Mandated: Client Directory (CD) Service

The authoritative source of identity management, matching for all Queensland Health patients, clients and other healthcare recipients.

Mandated: Queensland Health Individual Healthcare Identifier Management Service (QHIHIMS)

The authoritative source of patients’ Individual Health Identifier (IHI) management.

Mandated Options: STS Address Book, GP Connect

External Individual Provider Identity Management.

QH-I-9.1.3 Population

Information about groups of non-identified Persons. A population is defined by common characteristics, which may include occupancy of or use of a named location or defined geographic area. The composition of the group may fluctuate over time. Group members are not or cannot be identified individually.


QH-I-9.2 Qualification

Information which relates to persons or organisations of a qualifying nature. In terms of person this could be educational qualifications or competency level s whereas organisations may hold information relating to industry standards.





Notes

QH-I-9.2.1 Competence

(competency) Experienced Based (Variant) Professional (Variant) Accreditation (Variant)


QH-I-9.2.2 Education

Information about educational experiences and levels of achievement.


QH-I-9.2.3 Industry

Variants should be consistent with the 1292.0 ANZSIC standard as a minimum.


QH-I-9.2.4 Occupation

Variants should be consistent with the ANZCO standard as a minimum.


QH-I-9.3 Role Information which describes the relationships of persons and organisations with each other and with other Entities, Moments and Motivators.


QH-I-9.3.1 Commerce



QH-I-9.3.2 Legal



QH-I-9.3.3 Of Interest



QH-I-9.3.4 Societal



QH-I-9.4 Health Factor

Information about a person which is needed to inform clinical decision making.


QH-I-9.4.1 Condition

Disease (Variant) Defect (Variant) - includes genetic, morphological and functional defects. Syndrome (Variant) Propensity (Variant) Physical Fitness (Variant)

Mandated: Notifiable Conditions System (NoCS)

NoCS is the state wide register of Notifiable Conditions.

Mandated: CIMHA CIMHA is the Mental Health Register as required under the Mental Health Act 2000.

Mandated: Queensland Cancer Registry (QCR)

QCR is the register of all cases of cancer diagnosed in Queensland and




Notes

cancer mortality.

Mandated: CHRISP Connect

CHRISP Connect is the state wide authoritative source of hospital acquired infection information.

QH-I-9.4.2 Adverse Reaction

Information about a known experienced, observed or suspected) reaction to a named substance or class of substances, which may be expressed in either common language or medical terminology, derived from any source. The source is not necessarily recorded.


QH-I-9.4.3 Immunisation

Information about the immunisation status (due, received, declined etc) for an individual

Mandated: Vaccination Information and Vaccination Administration System (VIVAS)

VIVAS is the state wide immunisation register.

QH-I-9.4.4 Preference

Information concerning personal preferences and affiliations which may constrain the manner in which healthcare services are delivered. Religious affiliation (Variant) Cultural practice/prohibition (Variant) Dietary preference (Variant) Entertainment preference (Variant)


QH-I-9.4.5 Medication

Prescribed medications a person is taking or has taken.

Mandated: Monitoring of Drugs of Dependency System (MODDS)

MODDS is the statewide register of all schedule 8 drug prescriptions.

QH-I-9.4.6 Procedure

Medical procedures a person has undergone or is due to undergo.

Mandated: Breast Screen Queensland Register (BSQR)

BSQR is the state wide register for the BreastScreen Queensland Program.

Mandated: Pap Smear Registry (PSR)

PSR is the state wide register for the Queensland Cervical Screening program.

QH-I-9.4.7 Behaviour

Behaviours, including habits and additions, which may influence clinical decision making. Smoking (Variant) Alcoholic (Variant) Drug Addiction (Variant)





Notes

Self-harm (Variant) Violence (Variant) Criminal (Variant) Psychopathic (Variant)

QH-I-9.4.8 Relationship

Relationship factors are those which may influence decision making regarding, for example, care planning, self-care and post-discharge care. Advocacy (Variant) Care Provider (Variant) Restraint [of contact] (Variant)


QH-I-9.5 Population Characteristic

Information about a factor that has relevance for healthcare planning and delivery and can be used to define or describe a group of individuals. See QH-I-9.1.3. Population


QH-I-9.5.1 Demographic

Information about characteristics that pertain to personal traits and personal experience including residential and social history. Age (Variant) Education (Variant) Employment (Variant) Ethnicity (Variant) Geographic Area (Variant) Housing (Variant) Industry (Variant) Marital Status (Variant) Race (Variant) Sex (Variant)

Mandated: Patient Demographics Service (CD+ePADT+PADR)

Authoritative source for Patient Demographics.

QH-I-9.5.2 Statistic

Information about measures that are relevant to health and healthcare. Incidence (Variant) Morbidity (Variant) Mortality (Variant)


QH-I-9.5.3 Environmental Factor

Information about ambient and incidental conditions that are relevant to health and healthcare. Climate (Variant) Contamination (Variant) Exposure (Variant) Event (Variant) Organism (Variant)


QH-I-9.5.4 Need

Information about social, physical and economic deficiencies that are relevant to health and healthcare.




3.5.11 Places [QH-I-10] The following Places domains are applicable to the Department of Health and where indicated, the nominated positions shall apply for the respective domains: Usage Description Product/Service

Name Notes

QH-I-10 Places



QH-I-10.1 Address

An address takes the meaning of a unique location.


QH-I-10.1.1 Electronic

Domain (URL/ URI) (Variant) Email Address (Variant) Fixed Line (Variant) Internet Protocol Address (Variant) Mobile (Variant) Network Address (Variant) Simple Mail Transfer Protocol (Variant) Telecommunication Number (Variant)


QH-I-10.1.2 Geographic

Full Structured (Variant) Semi-structured (Variant) Unstructured (Variant)


QH-I-10.2 Address Usage

Identifies the ways in which a Person or Organisation uses or may use a particular address.


QH-I-10.2.1 Alternate



QH-I-10.2.2 Business



QH-I-10.2.3 Contact



QH-I-10.2.4 Postal



QH-I-10.2.5 Registered



QH-I-10.2.6 Residential



QH-I-10.3 Location

Information of a geospatial or geopolitical nature held by an organisation. Not to be confused with "physical" things such as water, land and so on all of which are resources that have a geospatial location.


QH-I-10.3.1 Council (Variant) Mandated: The The CRDS is the




Notes

Geopolitical Country (Variant) Electorate (Variant) Locality (Variant) Nation (Variant) Province (Variant) Shire (Variant) State (Variant)

Corporate Reference Data System (CRDS)

state wide authoritative source for information of States, Territories, Localities and postcodes.

QH-I-10.3.2 Geospatial

Area (Variant) Catchment (Variant) City (Variant) - geopolitical Corridor (Variant) District (Variant) Easement (Variant) Lot (Variant) Parish (Variant) - geopolitical Region (Variant) Statistical Area (Variant) Suburb (Variant) - geopolitical Town (Variant) - geopolitical Village (Variant) - geopolitical Zone (Variant)

Mandated: The Corporate Reference Data System (CRDS)

The CRDS is the state wide authoritative source for information relating to: Hospital and Health Service Areas, ABS Statistical Areas.

3.5.12 Products [QH-I-11] The following Products domains are applicable to the Department of Health and where indicated, the nominated positions shall apply for the respective domains: Usage Description Product/Service

Name Notes

QH-I-11 Products

Information about the tangible outputs of processes which the enterprise then offers to other parties. Products are considered tangible as their primary composition is physical items or representation of items of value**. NB: A Product is not always physical. Merely that Products have tangible, or more precisely measurable, ongoing value which is initially generated from the Interaction through which the Product was acquired. **Representation of items of value addresses the concepts commonly found in financial products. For example: A loan is typically secured against real and tangible assets. Essentially a loan product enables the acquisition of tangible items or represents an agreed value of such items. For this reason the products are not in the strict sense tangible, but do not fit the agreed definition of a service


QH-I-11.1 Assistance

Assistance products are tangible products of a personal nature. Usually a qualifier applies before a person or organisation is eligible.


QH-I-11.1.6 <undefined in the Queensland Government No mandated




Notes

Concession Information Classification Framework> product/service position

QH-I-11.1.8 Grant



QH-I-11.1.10 Subsidy



QH-I-11.2 Good

Information about property or merchandise that are tangible in nature and that are acquired (products from suppliers); provided; or required by an organisation. Could include information about features such as description, category or features.


QH-I-11.3 Regulatory

Information on regulatory products managed by an organisation. For example, camping permit, driver's licence, car registration, teacher registration.


QH-I-11.3.2 Licence


Mandated: Monitoring Applications, Permits and Licensing Events (MAPLE)

The authoritative source of environmental health licences. The authoritative source of radiation health licences.

QH-I-11.4 Information Content

Information content products offered or acquired by an organisation. For example, curriculum guidelines offered by educational service providers; or library databases acquired by organisations. Campaign (Variant) Curriculum (Variant) Exam (Variant) Survey (Variant) National Minimum Data Sets (NMDS) Statistical Reporting ABF reporting Web sites

Mandated: Transition II (T2)

T2 is the authoritative source for the National Hospital Cost Data Collection (NHCDC) data collection.

Mandated: Queensland Health Admitted Patient Data Collection (QHAPDC)

Admitted Patient Separations NMDS.

Mandated: Perinatal Data Collection (PDC)

Perinatal NMDS

Mandated: Patient Activity Weighted Separations (PAWS)

ABF reporting

Mandated: Monthly Activity

Monthly Activity NMDS




Notes

Collection (MAC)

Mandated: Integrated Mental Health Data Reporting Repository (IMHDRR)

Mental Health Occasions of Service

Mandated: Financial and Residential Activity Collection (FRAC)

Public Hospital Establishments

Mandated: Mental Health Establishments Collection (MHEC)

MHEC is the state wide authoritative source of Mental Health Establishments.

QH-I-11.5 Revenue

Information dealing with products and services of a financial nature


QH-I-11.5.5 Insurance



QH-I-11.5.7 Tax


3.5.13 Resources [QH-I-12] The following Resources domains are applicable to the Department of Health and where indicated, the nominated positions shall apply for the respective domains: Usage Description Product/Service

Name Notes

QH-I-12 Resources

Information about items (typically finite in nature) that are used, created, purchased, consumed or under the control of the enterprise. Resources are not kept or assigned to Parties except to accomplish an activity within the enterprise, typically during an Interaction during the supply of Products or delivery of Services. NB: Human resources are considered Parties within the framework who undertake activity as opposed to being Resources.


QH-I-12.1 Artefact

An artefact is an item of values and manifests in a concrete form such as reports, documents, tables, books, instruction manuals, multimedia, evidence, specimens etc. Artefacts can take a wide variety of formats from realia to text or multimedia.

Mandated options: Clinical Data Repository (CDR) Service, Document Service

The CDR is the authoritative source of all structured shared medical records, including published




Notes

Antiquity (Variant) Cadastre (Variant) Document (Variant) - represents an instance of record in the eDRMS sense Evidence (Variant) Exhibit (Variant) Model (Variant) Music (Variant) Painting (Variant) Photograph (Variant) Pottery (Variant) Result (Variant) As in an exam result or result of an examination. Sculpture (Variant) Specimen (Variant) Tapestry (Variant) Medical order (Variant) Medical test result(Variant) Scanned document (ieMR) (Variant) Medical Image (Variant) Referral (Variant) Discharge (Variant) Specialist letter (Variant) Medical specimen (Variant)

(EDS), PACS, AUSLAB, ieMR, EDRMS

radiology and pathology results. The Document Service (DS) is the authoritative source of all unstructured shared medical records including discharge summaries. AUSLAB is the authoritative source of all pathology results reports.

QH-I-12.1.1 Patient Chart/ Medical Record

Paper chart (collection of artefacts) and an artefact in its own right


QH-I-12.2 Equipment

Information relating to physical items which are under the control of the organisation.


QH-I-12.2.1 Fitting

Items that are “fixed” essentially “bolted down” and not easily moved without some impact on the underlying infrastructure. Barrier (Variant) Bench (Variant) Bus Shelter (Variant) J Pole (Variant) Monument (Variant) Sign (Variant)


QH-I-12.2.2 Furniture

Bed (Variant) Chair (Variant) Cupboard (Variant) Stall (Variant) Table (Variant) Temporary Road Barrier (Variant)


QH-I-12.2.3 <undefined in the Queensland Government No mandated




Notes

Machine Information Classification Framework> product/service position

QH-I-12.2.4 Tool



QH-I-12.3 Consumable

Information about a resource or the resource itself that is created or purchased that is intended for consumption. For example, stationery, hospital supplies etc.


QH-I-12.3.1 Chemical



QH-I-12.3.2 Durable



QH-I-12.3.3 Perishable



QH-I-12.3.4 Pharmaceutical

Drug (Variant) Medication (Variant) Anaesthetic (Variant) Oxygen (Variant) – for medical treatment


QH-I-12.3.5 Publication

Book (Variant) Brochure (Variant) Form (Variant) Letterhead (Variant) Newsletter (Variant)


QH-I-12.3.6 Stationery

Paper (Variant) Pen (Variant)


QH-I-12.3.7 Appliance

Artificial limb (Variant) Artificial joint (Variant) Synthetic body part (Variant) Pacemaker (Variant)


QH-I-12.3.8 Biological Material

Blood (Variant) Donated Tissue (Variant)

National Organ Matching Service (NOMS)

Organ Tissue Register

QH-I-12.4 Natural



QH-I-12.4.1 Fauna



QH-I-12.4.2 Flora






Notes

QH-I-12.4.3 Land



QH-I-12.4.4 Micro-organism



QH-I-12.5 Technology

Information related to the various technology resources used by the organisation.


QH-I-12.5.1 Firmware



QH-I-12.5.2 Hardware

Fax Machine (Variant) Kiosk (Variant) Mobile Device (Variant) Mobile Phone (Variant) Personal Computer (Variant) Personal Digital Assistant (Variant) Portable Small Factor Devices (Variant) Server (Variant) Medical Device (Variant)


QH-I-12.5.3 Software



QH-I-12.6 Transportation

Information related to the various transportation resources used or tracked by the organisation.


QH-I-12.6.3 Vehicle

Considered to include information about all manner of land based motorised and non-motorised vehicles including automobiles, trains and cycles (uni, bi, tri, quad). Bus (Variant) Passenger Car (Variant) Train (Variant)


QH-I-12.7 Utility

Information related to the utilities used or operated by the organisation.


QH-I-12.7.1 Electricity



QH-I-12.7.2 Fuel

Diesel (Variant) Gas (Variant) Petrol (Variant)


QH-I-12.8 Waste

Information related to the waste consumed, managed or produced by the organisation.





Notes

QH-I-12.8.1 Biological



QH-I-12.8.2 Industrial



3.6 Mandated Information Architecture Requirements

3.6.1 Client Directory Number The Client Directory Number shall not be used as a primary identifier within any information system. Note: The Client Directory System is mandated for use by all information systems that support a client or patient registration function for the purpose of matching patient information and associating identifiers related to the same person. It allocates a unique Client Directory Number (CDN) to those systems’ identifiers determined as belonging to the same person and thereby serves as the Enterprise Master Patient Index (EMPI). 3.6.2 Clinical Data Standards All clinical data shall be defined and recorded according to Department of Health Clinical Data Standards. Note: Approved clinical data standards are published on the Department of Health intranet.

4. Related legislation and documents Relevant legislation and associated documentation includes, but is not limited to, the following: Legislation

• Copyright Act 1968 (Cth) • Electronic Transactions Act 2001 • Evidence Act 1977 • Financial Accountability Act 2009 • Financial Accountability Regulation 2009 • Financial and Performance Management Standard 2009 • Healthcare Identifiers Act 2010 • Hospital and Health Boards Act 2011 • Information Privacy Act 2009 • Personally Controlled Electronic Health Records Act 2012 • Public Health Act 2005 • Public Interest Disclosure Act 2010 • Public Records Act 2002 • Public Service Act 2008 • Right to Information Act 2009

Supporting documents • Enterprise Architecture Framework Standard • Enterprise Architecture Foundations Standard • Enterprise Application Architecture Standard • Enterprise Information Architecture Standard



• Enterprise Technology Architecture Standard • Information Security Standard • Information System Sustainability Standard • Interoperability Standard • Service Oriented Architecture Standard • Systems Integration Standard • Enterprise Architecture Development Method Standard • Integration Patterns Standard • Enterprise Architecture Guide Related documents • Queensland Government

- A Plan - Better Services for Queenslanders: Queensland Government Response to the Independent Commission of Audit Final Report (April 2013)

- Health Sector (Clinical Records) Retention and Disposal Schedule - ICT Strategy 2013 – 2017 - Queensland Treasury Information Sheet 3.3 – Information and Communication

Technology (ICT) - Queensland Government Enterprise Architecture (QGEA), Department of Science,

Information Technology, Innovation. (DSITI): Applicability and authority of the QGEA Guideline Information Architecture Supporting Classification Definitions White Paper QGEA Alignment Policy QGEA Foundation Principles Integration Policy Queensland Government Application Classification Framework Queensland Government Application Portfolio Framework Detail Queensland Government Business Process Classification Framework Queensland Government Enterprise Architecture Framework 2.0 (QGEA) Queensland Government Information Classification Framework Queensland Government Information Principles Queensland Government Information Security Classification Framework Queensland Government Information Security Policy Framework Queensland Government Technology Classification Framework Software Currency Policy What is Information Architecture White Paper

• Queensland Health - eHealth Strategy 2006 - Queensland Health Governance Framework

• Department of Health - ICT Strategic Roadmap - Assignment of Unique Record Numbers Protocol - Clinical Records Management Policy - Data Management Policy - Information Security Policy - Intellectual Property Policy - Issue of Information and Statistics HR Policy E6



- Records Management for Administrative and Functional Records Policy - Research Management Policy - Strategic Plan 2014 – 2018 - Use of ICT Services Policy

5. Definitions Term Definition Source

Applications A software system deployed by the agency which has part of an agency's business process embedded with it, for example, SAP.

Queensland Government Chief Information Office (QGCIO) Glossary

Artefact Artefacts are documents that are components of the Department of Health Enterprise Architecture including but not limited to the policy, standards, protocols, procedures and guidelines.

Adapted from QGCIO Glossary

Authoritative source

An authoritative source is the one data source from a set of competing data sources that is designated by the enterprise as the most trusted and complete and representative of the ‘truth’. Any emergent discrepancies between competing data sources will be resolved by reference to the authoritative source. The term ‘source of truth’ is synonymous with the term ‘authoritative source’ with the latter being the preferred term.

Department of Health Strategy and Architecture Office

Broad Design Goals

Enterprise architecture contributes to the organisational strategy by describing how ICT solutions should be designed and delivered to satisfy business objectives. Broad design goals provide an overall description of how organisational strategies will be achieved. They are not solutions to strategic objectives in their own right, but provide patterns and approaches that will ensure that conformant solutions help achieve the strategies. Broad design goals are intended to be applied to the design and development of solutions.


Common Services supporting health service delivery activities across some Hospital and Health Services. Common is one of the three categories in the applications portfolio with Core and Local.

Queensland Health ICT Governance Framework

Core Services supporting health service delivery activities that are performed state-wide. Core is one of the three categories in the applications portfolio with Common and Local.


Dispensation For the purpose of this policy, the term ‘dispensation’ means the endorsed exception from compliance with the enterprise architecture.

Adapted from QGCIO Glossary

Domain The categories used as part of the Queensland Government Enterprise Architecture (QGEA) to provide a consistent and convenient method of logically grouping business processes, information assets, applications and technologies and ICT initiatives into meaningful and manageable areas for analysis.

QGCIO Glossary

Enterprise The Department of Health and the Hospital and Health Services (HHSs) make up the public healthcare system known as Queensland Health. The use of the word enterprise within this document indicates the public healthcare system as it is influenced by enterprise architecture.




Term Definition Source

Enterprise Architecture

The practice of applying a comprehensive and rigorous method for describing a current and future structure and behaviour for an organisation's processes, information, applications, technology and human resources, so that they align with the organisation's strategic direction.

QGCIO Glossary

Enterprise ICT Service

Enterprise ICT Services are described in the ICT Service Catalogue available on the QHEPS intranet.

Enterprise ICT Service

Enterprise Services

Enterprise Services provide core business functionality that is common to multiple applications (e.g. Clinical Data Service, Provider Directory Service etc)


Fit for purpose The extent to which the current functionality of the Information Asset/Application/ Technology meets the need of the particular business area (NB: not the entire business of the agency) in which it is used.

QGCIO Glossary

Information Model

The Department of Health Information Model refers to the collection of models, data set specifications (DSS) and standards that have been iteratively developed across the organisation. Key sources of data standards include the Queensland Health Data Dictionary and the Corporate Reference Data System. Within the department, the information model equates to an enterprise information model.


Local Services supporting activities that may be specific to a local area or that arise from local innovation. Local is one of the three categories in the applications portfolio with Core and Common.


Mandated/ Mandated Options

If an applicable position states a mandated product/service, it must be used. If there are multiple products/services for an applicable position, one of products/services must be used. A dispensation is required to not use a mandated product/service.


Principles Principles represent the Information and Communication Technology (ICT) interpretation and application of the organisation’s mission and philosophy. They are fundamental and apply to all levels of ICT initiatives from EA to specific solution implementations. Adherence to the principles ensures alignment to organisational strategy and intent and results in a sustainable ICT environment.


Processes A series of logically related activities or tasks performed together to produce a defined set of results. Processes are defined in the Business Process Classification document.

www.businessdictionary.com

Quality attributes

Quality attributes, often referred to as system qualities, are quality characteristics that extend the requirements of any ICT initiative or architecture. Quality attributes are intended to be applied to both solutions and the enterprise architecture. Quality attributes ensure that solutions are not only functional, but also supportable by the organisation and traceable to organisational non-functional requirements. Quality attributes ensure that the enterprise architecture is designed and developed in a way that supports business strategies and drivers and provides direction and guidance to solutions.


Technologies Support the application portfolio of the business, including software technologies, hardware, and network support.

QGCIO Glossary



Version Control Version Date Comments

1.0 05 Jun. 2014 Effective date.

1.1 27 Feb. 2015 Updated to reflect organisational changes; removal of rescinded QGEA policies and artefacts.

1.2 10 Jun. 2015 Transferred information to new template.



Appendix 1 Department of Health Process Classification

Appendix 2 Department of Health Process Classification to Queensland Government Business Process Classification Alignment Notes:

• Due to historical reasons departmental codes are defined as ‘QH’. • The Department of Health Process Classifications are aligned with the Queensland Government

Business Process Classification with the addition of health specific processes in QH-BP-6.5 to QH-BP-6.10.

3.6 QH-BP-1 Understand Markets and Customers • QH-BP-1.1 Determine Customer Needs and Wants

• QH-BP-1.1.1 Conduct quality assessments • QH-BP-1.1.2 Conduct quantitative assessments • QH-BP-1.1.2 Predict customer purchasing behaviour

• QH-BP-1.2 Measure Customer Satisfaction • QH-BP-1.2.1 Monitor satisfaction with products and services • QH-BP-1.2.2 Monitor satisfaction with problem resolutions • QH-BP-1.2.3 Monitor satisfaction with communications

• QH-BP-1.3 Monitor Changes in Market or Customer Expectations • QH-BP-1.3.1 Determine weaknesses of product/service offerings • QH-BP-1.3.2 Identify new innovations that meet customer needs

3.7 QH-BP-2 Develop and Manage Strategy and Policy • QH-BP-2.1 Monitor the External Environment

• QH-BP-2.1.1 Identify and monitor economic trends • QH-BP-2.1.2 Identify political and regulatory issues • QH-BP-2.1.3 Identify and monitor social and cultural changes • QH-BP-2.1.4 Assess and monitor new technology innovations

• QH-BP-2.2 Define Business Concepts and Organisational Strategy & Goals • QH-BP-2.2.1 Develop agency organisation vision and mission • QH-BP-2.2.2 Develop strategies targets • QH-BP-2.2.3 Develop organisational goals • QH-BP-2.2.4 Design the organisational structure and relationships between

organisational units • QH-BP-2.2.5 Identify and define collaborative processes

• QH-BP-2.3 Strategic Management and Planning • QH-BP-2.3.1 Administer and report on government activities • QH-BP-2.3.2 Develop organisational and business strategic & operational plans

• QH-BP-2.4 Develop Organisational Regulation • QH-BP-2.4.1 Develop, set and manage Government / agency policy • QH-BP-2.4.2 Define policies procedures and standards • QH-BP-2.4.3 Define agency delegations and governance



3.8 QH-BP-3 Develop Products and Services • QH-BP-3.1 Design, build and evaluate prototype products and services

• QH-BP-3.1.1 Develop product/service specifications • QH-BP-3.1.2 Conduct concurrent engineering • QH-BP-3.1.3 Document design specifications • QH-BP-3.1.4 Develop prototypes • QH-BP-3.1.5 Apply for patents • QH-BP-3.1.6 Test effectiveness of new or revised products or services

• QH-BP-3.2 Develop New Product/Service Concept and Plans • QH-BP-3.2.1 Translate customer wants and needs into product and/or service

requirements • QH-BP-3.2.2 Conduct product research • QH-BP-3.2.3 Develop and integrate technology into product/service concept • QH-BP-3.2.4 Develop product/service costs • QH-BP-3.2.5 Develop product life cycle and development timing targets • QH-BP-3.2.6 Develop product/service quality and performance targets

• QH-BP-3.3 Refine Existing Products/Services • QH-BP-3.3.1 Develop product/service enhancements • QH-BP-3.3.2 Identify integrated service delivery projects • QH-BP-3.3.3 Eliminate quality/reliability problems • QH-BP-3.3.4 Conduct business process improvement activities • QH-BP-3.3.5 Eliminate out-dated products/services

• QH-BP-3.4 Prepare for Production • QH-BP-3.4.1 Develop and test prototype production process • QH-BP-3.4.2 Design and obtain necessary materials and equipment • QH-BP-3.4.3 Install and verify process or methodology

• QH-BP-3.5 Manage the Product/Service Development Process • QH-BP-3.5.1 Manage change control

3.9 QH-BP-4 Market and Sell • QH-BP-4.1 Market Products or Services to Relevant Customer Segments

• QH-BP-4.1.1 Develop pricing strategy • QH-BP-4.1.2 Develop advertising strategy • QH-BP-4.1.3 Define advertising technologies and process • QH-BP-4.1.4 Develop marketing messages to communicate benefits • QH-BP-4.1.5 Estimate advertising resource and capital requirements • QH-BP-4.1.6 Identify specific target customers and their needs • QH-BP-4.1.7 Develop sales forecast • QH-BP-4.1.8 Sell products and services • QH-BP-4.1.9 Negotiate Terms

• QH-BP-4.2 Process Customer Orders • QH-BP-4.2.1 Accept orders from customers • QH-BP-4.2.2 Enter orders into production and delivery process



• QH-BP-4.3 Process Customer Grants • QH-BP-4.3.1 Accept grant applications from customers • QH-BP-4.3.2 Enter grant applications into production and delivery process

3.10 QH-BP-5 Produce and Deliver (Manufacturing) • QH-BP 5.1 Plan for and acquire necessary resources

• QH-BP-5.1.1 Select and certify suppliers • QH-BP-5.1.2 Purchase capital goods • QH-BP-5.1.3 Purchase materials and supplies • QH-BP-5.1.4 Acquire appropriate technology

• QH-BP-5.2 Convert Resources or Inputs into Products • QH-BP-5.2.1 Develop or adjust production process • QH-BP-5.2.2 Make & package product • QH-BP-5.2.3 Store product

• QH-BP-5.3 Manage Production and Delivery Process • QH-BP-5.3.1 Document and monitor order status • QH-BP-5.3.2 Manage inventories • QH-BP-5.3.3 Ensure product quality • QH-BP-5.3.4 Schedule and perform maintenance

• QH-BP-5.4 Deliver Products • QH-BP-5.4.1 Arrange product shipment • QH-BP-5.4.2 Deliver products to customers • QH-BP-5.4.3 Install product • QH-BP-5.4.4 Identify and schedule resources to meet service requirements

3.11 QH-BP-6 Produce and Deliver (Services) • QH-BP-6.1 Plan for and Acquire Necessary Resources

• QH-BP-6.1.1 Select and certify suppliers • QH-BP-6.1.2 Purchase materials and supplies • QH-BP-6.1.3 Acquire appropriate technology • QH-BP-6.1.4 Select service channel

• QH-BP-6.2 Plan for Human Resource Requirement • QH-BP-6.2.1 Define skill requirements • QH-BP-6.2.2 Identify and implement training requirements • QH-BP-6.2.3 Monitor and manage skills development

• QH-BP-6.3 Deliver Service to the Customer • QH-BP-6.3.1 Provide customer access to service • QH-BP-6.3.2 Manage service identification & location • QH-BP-6.3.3 Identify and schedule resources to meet service requirements • QH-BP-6.3.4 Manage and respond to customer enquires & requirements • QH-BP-6.3.5 Manage enforcement and compliance

• QH-BP-6.4 Ensure quality of service • QH-BP-6.4.1 Manage service availability and reliability • QH-BP-6.4.2 Manage service delivery performance • QH-BP-6.4.3 Manage service level agreements • QH-BP-6.4.4 Manage service support



• QH-BP-6.4.5 Manage new service deployment • QH-BP-6.5 Provide Individual Health Service

• QH-BP-6.5.1 Prepare for Service • QH-BP-6.5.2 Receive Client/Patient • QH-BP-6.5.3 Assess Client/Patient • QH-BP-6.5.4 Coordinate Follow-up Care • QH-BP-6.5.5 Conduct Preventative Intervention • QH-BP-6.5.6 Release Patient • QH-BP-6.5.7 Manage Client/Patient

• QH-BP-6.6 Provide Population Heath Service • QH-BP-6.6.1 Determine Population Health Need • QH-BP-6.6.2 Plan Population Health Intervention • QH-BP-6.6.3 Direct Population Health Intervention • QH-BP-6.6.4 Evaluate Population Health Intervention

• QH-BP-6.7 Manage Research • QH-BP-6.7.1 Develop Research Protocol • QH-BP-6.7.2 Manage Research Ethics • QH-BP-6.7.3 Conduct Research • QH-BP-6.7.4 Publish Research Results

• QH-BP-6.8 Manage State Emergency • QH-BP-6.9 Educate Healthcare Professional • QH-BP-6.10 Provide Forensic & Scientific Service

3.12 QH-BP-7 Invoice and Service Customers • QH-BP-7.1 Billing and Claims

• QH-BP-7.1.1 Develop, deliver and maintain customer billing • QH-BP-7.1.2 Invoicing and claims • QH-BP-7.1.3 Respond to billing enquiries

• QH-BP-7.2 Provide After-Sales Service • QH-BP-7.2.1 Provide post-sales service • QH-BP-7.2.2 Handle warranties and claims

• QH-BP-7.3 Respond to Customer Enquiries • QH-BP-7.3.1 Respond to post-sales information requests • QH-BP-7.3.2 Manage customer complaints

• QH-BP-7.4 Pay grants to Customer • QH-BP-7.1.1 Develop, deliver and maintain customer payments • QH-BP-7.1.2 Pay the customer • QH-BP-7.1.3 Respond to grant payment enquiries

3.13 QH-BP-8 Develop and Manage Human Resources • QH-BP-8.1 Create and Manage Human Resource Strategies

• QH-BP-8.1.1 Identify organisational strategic demands • QH-BP-8.1.2 Determine and define human resource requirements • QH-BP-8.1.3 Define human resource’s organisational role

• QH-BP-8.2 Cascade Strategy to Work Level • QH-BP-8.2.1 Analyse, design, or redesign work



• QH-BP-8.2.2 Define and align work outputs and metrics • QH-BP-8.2.3 Define work competencies • QH-BP-8.2.4 Manage work documentation

• QH-BP-8.3 Manage Deployment of Personnel • QH-BP-8.3.1 Plan and forecast workforce requirements • QH-BP-8.3.2 Develop succession and career plans • QH-BP-8.3.3 Recruit, select and hire employees • QH-BP-8.3.4 Create and deploy teams • QH-BP-8.3.5 Relocate employees • QH-BP-8.3.6 Restructure and right size workforce • QH-BP-8.3.7 Manage employee retirement • QH-BP-8.3.8 Provide outplacement support • QH-BP-8.3.9 Manage employee rosters

• QH-BP-8.4 Develop and Train Employees • QH-BP-8.4.1 Align employee and organisation development needs • QH-BP-8.4.2 Develop and manage training programs • QH-BP-8.4.3 Develop and manage employee orientation programs • QH-BP-8.4.4 Develop functional/process competencies

• QH-BP-8.5 Manage Employee Performance, Reward and Recognition • QH-BP-8.5.1 Define performance measures • QH-BP-8.5.2 Develop performance management approaches/feedback • QH-BP-8.5.3 Manage team performance • QH-BP-8.5.4 Evaluate work for market value and internal equity • QH-BP-8.5.5 Develop and manage base and variable compensation • QH-BP-8.5.6 Manage employee performance, reward and recognition • QH-BP-8.5.7 Manage employee leave and entitlements • QH-BP-8.5.8 Manage workforce diversity

• QH-BP-8.6 Ensure Employee Well-Being and Satisfaction • QH-BP-8.6.1 Manage employee satisfaction • QH-BP-8.6.2 Develop work and family support systems • QH-BP-8.6.3 Manage and administer employee benefits • QH-BP-8.6.4 Manage workplace health and safety • QH-BP-8.6.5 Manage internal communications • QH-BP-8.6.6 Manage labour-management relationships • QH-BP-8.6.7 Ensure employee involvement

3.14 QH-BP-9 Manage Information and Technology Resources • QH-BP-9.1 Plan for Information Resource Management

• QH-BP-9.1.1 Derive requirements from business strategies • QH-BP-9.1.2 Define enterprise architectures • QH-BP-9.1.3 Plan and forecast information technologies • QH-BP-9.1.4 Establish standards and controls • QH-BP-9.1.5 Leverage data and information • QH-BP-9.1.6 Leverage and manage organisational knowledge

• QH-BP-9.2 Develop and Deploy Enterprise Systems Enterprise Information Architecture Standard Chief Health Information Officer Strategy & Architecture Office Effective date 01 July 2015 of 48


• QH-BP-9.2.1 Conduct specific needs assessments • QH-BP-9.2.2 Develop enterprise systems • QH-BP-9.2.3 Test, evaluate and deploy enterprise systems • QH-BP-9.2.4 Select information technologies • QH-BP-9.2.5 Acquire, develop, deploy and support technology solutions • QH-BP-9.2.6 Define and manage support strategy and requirements • QH-BP-9.2.7 Support users • QH-BP-9.2.8 Manage operations of enterprise systems • QH-BP-9.2.9 Manage technical environment • QH-BP-9.2.10 Ensure continuity of systems

• QH-BP-9.3 Implement Systems Security and Controls • QH-BP-9.3.1 Establish systems security strategies and levels • QH-BP-9.3.2 Test, evaluate, and deploy systems security and controls • QH-BP-9.3.3 Plan and manage continuity and disaster recovery

• QH-BP-9.4 Manage Information and Data • QH-BP-9.4.1 Define data life cycles • QH-BP-9.4.2 Establish information repositories (databases) • QH-BP-9.4.3 Acquire and collect information • QH-BP-9.4.4 Store information • QH-BP-9.4.5 Modify and update information • QH-BP-9.4.6 Delete information • QH-BP-9.4.7 Enable retrieval of information • QH-BP-9.4.8 Manage records and documents

• QH-BP-9.5 Manage Information Services • QH-BP-9.5.1 Manage libraries and information centres • QH-BP-9.5.2 Provide research services

• QH-BP-9.6 Manage Facilities and Network Operations • QH-BP-9.6.1 Manage centralized facilities • QH-BP-9.6.2 Manage distributed facilities • QH-BP-9.6.3 Manage network operations

• QH-BP-9.7 Facilitate Information Sharing and Communication • QH-BP-9.7.1 Manage external communications systems • QH-BP-9.7.2 Manage internal communications systems • QH-BP-9.7.3 Prepare and distribute publications

• QH-BP-9.8 Evaluate and Audit Information • QH-BP-9.8.1 Manage information compliance requirements • QH-BP-9.8.2 Manage licensing • QH-BP-9.8.3 Manage FOI

3.15 QH-BP-10 Manage Financial and Physical Resources • QH-BP-10.1 Manage Financial Resources

• QH-BP-10.1.1 Develop budgets • QH-BP-10.1.2 Manage resource and funding allocation • QH-BP-10.1.3 Design capital structure • QH-BP-10.1.4 Manage cash flow



• QH-BP-10.1.5 Manage financial risk • QH-BP-10.1.6 Manage depreciation of assets • QH-BP-10.1.7 Manage loans and investments • QH-BP-10.1.8 Manage financial delegations

• QH-BP-10.2 Process Finance and Accounting Transactions • QH-BP-10.2.1 Process accounts payable • QH-BP-10.2.2 Process payroll • QH-BP-10.2.3 Process accounts receivable, credit, and collections • QH-BP-10.2.4 Close the books • QH-BP-10.2.5 Process benefits and retiree information • QH-BP-10.2.6 Manage travel and entertainment expenses • QH-BP-10.2.7 Manage corporate cards and accounts • QH-BP-10.2.8 Manage general ledger • QH-BP-10.2.9 Manage petty cash

• QH-BP-10.3 Report Information • QH-BP-10.3.1 Provide external financial information • QH-BP-10.3.2 Provide internal financial information • QH-BP-10.3.3 Provide Government financial statements • QH-BP-10.3.4 Trend analysis and forecasting

• QH-BP-10.4 Conduct Internal Audits • QH-BP-10.4.1 Report and monitor compliance with legislation

• QH-BP-10.5 Manage the Tax Function • QH-BP-10.5.1 Ensure tax compliance • QH-BP-10.5.2 Plan tax strategy • QH-BP-10.5.3 Manage tax returns • QH-BP-10.5.4 Manage tax controversies • QH-BP-10.5.5 Communicate tax issues to management • QH-BP-10.5.6 Manage tax administration

• QH-BP-10.6 Manage Physical Resources • QH-BP-10.6.1 Manage capital planning • QH-BP-10.6.2 Acquire and redeploy fixed assets • QH-BP-10.6.3 Manage and track assets • QH-BP-10.6.4 Manage asset disposal • QH-BP-10.6.5 Manage physical risk

QH-BP-10.7 Manage facilities • QH-BP-10.7.1 Manage security and access

3.16 QH-BP-11 Manage External Relationships • QH-BP-11.1 Communicate with Stakeholders

• QH-BP-11.1.1 Provision of information sessions (external) • QH-BP-11.1.2 Provision of information sessions (government)

• QH-BP-11.2 Manage Government Relationships • QH-BP-11.2.1 Manage interjurisdictional relationships • QH-BP-11.2.2 Manage International business • QH-BP-11.2.3 Manage cross-agency relationships



• QH-BP-11.3 Develop Public Relations Program • QH-BP-11.3.1 Management of media

• QH-BP-11.4 Interface with Industry and Government commercial entities • QH-BP-11.4.1 Manage Industry relationships • QH-BP-11.4.2 Manage commercial interests and board participation

• QH-BP-11.5 Develop Community Relations • QH-BP-11.5.1 Manage community grants and benefits programs

• QH-BP-11.6 Manage Legislative Obligations • QH-BP-11.6.1 Manage agency legislative compliance and obligations • QH-BP-11.6.2 Manage review of agency policy inline with legislative changes

• QH-BP-11.7 Manage Legal and Ethical Issues • QH-BP-11.7.1 Manage agency legal issues • QH-BP-11.7.2 Mange agency contractual issues • QH-BP-11.7.3 Provide advice on legal and ethical policy

3.17 QH-BP-12 Manage Improvement and Change • QH-BP-12.1 Measure Organisational Performance

• QH-BP-12.1.1 Create measurement systems • QH-BP-12.1.2 Measure product and service quality • QH-BP-12.1.3 Measure cost of quality • QH-BP-12.1.4 Measure costs • QH-BP-12.1.5 Measure cycle time • QH-BP-12.1.6 Measure productivity

• QH-BP-12.2 Conduct Quality Assessments • QH-BP-12.2.1 Conduct quality assessments based on external criteria • QH-BP-12.2.2 Conduct quality assessments based on internal criteria

• QH-BP-12.3 Benchmark Performance • QH-BP-12.3.1 Develop benchmarking capabilities • QH-BP-12.3.2 Conduct process benchmarking • QH-BP-12.3.3 Conduct competitive benchmarking

• QH-BP-12.4 Improve Processes and Systems • QH-BP-12.4.1 Create commitment for improvement • QH-BP-12.4.2 Implement continuous process improvement • QH-BP-12.4.3 Reengineer business processes and systems • QH-BP-12.4.4 Manage transition to change

• QH-BP-12.5 Implement TQM • QH-BP-12.5.1 Create commitment to TQM • QH-BP-12.5.2 Design and implement TQM systems • QH-BP-12.5.3 Manage TQM life cycle

3.18 QH-BP-13 Execute Environmental Management Program • QH-BP-13.1 Formulate Environmental Management Strategies

• QH-BP-13.1.1 Manage environmental planning and research • QH-BP-13.1.2 Develop environmental, health, and safety programs • QH-BP-13.1.3 Develop environmental policy and regulation

• QH-BP-13.2 Ensure Compliance with Regulations Enterprise Information Architecture Standard Chief Health Information Officer Strategy & Architecture Office Effective date 01 July 2015 of 48


• QH-BP-13.2.1 Monitor environmental protection and conservation regulation • QH-BP-13.3 Develop and Implement Emergency Response Program

• QH-BP-13.3.1 Develop, implement and test disaster response plans

