enterprise information systems
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Enterprise Information Systems. Ebtisam AlHarthi. Learning Objectives. *Learn the basic concepts in enterprise information systems. *Determine how to extract information needs for a DSS. *Compare features and capabilities of EIS and DSS. - PowerPoint PPT PresentationTRANSCRIPT
Enterprise Information Systems
Ebtisam AlHarthi
Learning Objectives
*Learn the basic concepts in enterprise information systems.
*Determine how to extract information needs for a DSS.*Compare features and capabilities of EIS and DSS.
*Learn the relationship between and amongst business intelligence/DSS systems.
*Understand the capabilities of enterprise information portals.
*Examine supply chain management issues.*Discuss customer relationship management concepts.*Understand how the Web impacts EIS, and vice versa.
*Describe how EIS has improved decision making.*Learn emerging and future EIS.
Enterprise Information Systems
*Executive information system - Computer system that allows executives
access to management reports* Drill-down capabilities
* User-friendly
*Executive support systems- Comprehensive executive support system
Includes communication, officeautomation, analysis support, business intelligence
*Enterprise information systems -Corporate-wide system
- Not restricted to executives - Business intelligence
Information Flows
-Internal information from functional units
-External information from Internet, news media, government
* Environmental scanning
CHARCTERISTICS AND CAPABILITIES OF EXECUTIVE SUPPORT SYSTEM
Ebtsam AlAmri
Capabilities of Enterprise Information System
Drill-down paths-Provide details of any summarized information
-Supported by star or snowflake schemas
Critical success factors-Strategic, managerial, or operational
-Sources: organizational, industrial, environmental
Types of information monitored:•Key problem narratives•Highlight charts•Top level financials•Key factors•Detailed key performance indicator responsibility reports
Capabilities of Enterprise Information System
Status Access-the latest data of key indicators can be accessed at any Time via network.
AnalysisAnalytic Capabilities are available in executive system information
Exception reporting -based on the concept of Management by exception
Navigation of informationLarge amounts of data can be analyzed
Audio and VisualUse of colors and sounds
CommunicationsE-mail, news groups, call for a meeting.
Characteristics of Enterprise Information System
Quality of information -produces correct information -produces complete & validated information
User interface - Allows secure &confidential access to information - Has short response time
Technical capability provided -Access electronic mail -provides forecasting
COMPARING AND INTEGRATING EIS AND DSS
Comparing EIS to DSS
DIMENSIONEISDSS
FocusStatus access, drill down.
Analysis , decision support.
Typical usersSenior executivesAnalysts, managers ,professio
nals
Type of informationNews items, competitors, demand
reports
Information supporting specific
situations
Model baseLimited built in function
The core of the DSS
Principal useTracking & controlPlanning ,
organizing & controlling
8.7 EIS , DATA ACCESS , DATA WAREHOUSING,OLAP,MULTIDIMENSIONAL ANALYSIS,PRESENTATION, AND THE WEB
Sara AlBaadi
Data warehouses are used as the single data sources for EIS
Once data are accessed and provided, analysis and display become important .
• Combination of multidimensional analysis with OLAP allow to display data in
- Spreadsheets and graphics formats - slice-and-dice - Web-ready
EIS Data Access and Use
Enterprise Portals
is a framework for integrating information, people and processes across organizational boundaries
– Integrate internal applications with external applications
– Web-based interface
Enterprise Portals
Most reasons for deploying an Enterprise information Portals (Corporate portals) include:
• Distributing information more effectively• Encouraging collaboration work• Managing content and information• Integration with enterprise application• Supporting customer and suppliers and
partners• Improving internet administration• Reducing training cost
8.8 SOFT INFORMATION IN ENTERPRISE SYSTEM
Soft Information
Soft information is “ fuzzy, Unofficial,Intuitive , subjective , nebulous , implied , and
Vague . “
• It broken down into the following categories :– Predictions and speculations (78.1%)
– Explanations and justifications (65.6%)
– News reports and external data sources (62.5%)
– Schedules and formal plans (50.0%)
– Opinions and feelings (15.6%)
– Rumors and hearsay (9.4%)
Organizational Decisional Support Systems(ODSS)
Ahood AlGhtani
Organizational Decisional Support Systems(ODSS)
) -ODSS:( A DSS that is used by individuals or groups at several workstations in more than
One organizational unit who make varied (intrrelated but autonomous ) decisions using common set of tool.
-Characteristics of(ODSS):1 (Focused on organizational task or activity
2 (Cuts across hierarchy layers or functional groups3(An ODSS involves Computer based technologies
and also involves Communication technologies
Supply chains and the value chains
Supply Chains
Supply Chains: refers to flow of Material , information, services from suppliers through factories and warehouses to the end coustmer
-Supply chain management: Planning, organization, and coordination of supply chain activities
-Componnents of Supply Chains:
-Upstream = suppliers
-Internal supply chain = changing inputs to outputs
-Downstream = distribution
Supply Chains and the Value Chains
--The concept of the Supply Chains is related to the concept of Value Chains and value system
-Porter’s value chain model: -Primary activities (Inbound logistics, Operations,Outbound
logistics, Marketing and sales,Customer service)
-Support activities (Organization’s infrastructure, Human resource management, Technology development, Procurement
-all Support activities can Support any or all of the Primary activities
Value System
-Value chain is part of larger stream called value system.
-Includes tiers of suppliers.
Supply Chain Problems and Solutions
Hind AlGhamdi
Supply Chain Problems
• Uncertainties - Demand forecasts - Delivery time - Quality issues
• Other issues - Poor customer service - Cultural problems
Solutions To Supply Chain Problems
•Solutions– Inventory management– Use outsourcing rather than do it yourself during demand peaks.– “Buy” rather than “make” whenever appropriate.– Configure optimal shipping plans.– Reduce number of intermediaries– Use fewer suppliers.
Supply Chain Computerization
Supply Chain Computerization
MRP ( Material Requirements Planning )
-Inventory Models
-production schedule
-Bills of materials
CRP ( Capacity Requirements Planning )
-Added factory and machine capacities
MRP II ( Manufacturing Requirements Planning )
- Added financial and resource planning
Benefits Of Integration
Tangible Intangible
• Inventory reduction
• Personnel reduction
• Improved productivity
• Cost reductions
• Increased revenues
• Delivery improvement
• Financial improvement
• Reduction in maintenance
• Visibility of information
• Improved processes
• Better customer service
• Standardization
• Flexibility
• Increased business performance
Customer Relationship Management System
(CRM)
Haya Bin Adi
Definition: is an enterprise approach to understanding customer behavior through meaningful communications.
Focused on:Customer acquisition.Customer retention.Customer loyalty.Customer profitability.
oEnables one-to-one marketing.oAllows for proper allocation of resources to each customer class.
CRM
Relationship Technologies
Data warehousesFoundation for CRMBusiness intelligence/business analytics:oData mining. oPredictive analytics determine relationships.oOLAP
Benefits of CRM
Decrease expense of recruiting customerReduce sales costsImprove customer serviceIncrease customer retentionIncrease customer loyaltyGreater profitability
Issues of CRM
Failure to use softwareIntegrationOrganizational cultureExpensiveAdapting business processesRetention of employeesTrainingCommitment from top management
Success of applying the CRM
Often intangible :Improved customer satisfaction
: TangibleReduced reporting cycleReduced expense of doing business Reduced sales cycleIncreased productivityIncreased sale
The End