enterprise search case study: global people search at seb
TRANSCRIPT
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Global People Search at SEB
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AGENDA
- SEB AND BACKGROUND
- BUSINESS DRIVERS
- PEOPLE SEARCH
- IT SOLUTION
- FUTURE
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History of Search
Active work since beginning of 2010 Several projects
• Nordic financial services group
• Founded 1856
• 17000 employees
• 4000000 customers
• 20 countries
Facts
• 2011• Connections
Profile
Wiki
Blog
Communities and more…
Social Intranet
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Finding people
Esto
nia
Latv
ia
Lithu
ania
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Finding people
Several different sources only in Sweden
CMG
Outlook
HR
True Lite
More applications in other countries
Functionality and data differ
• One single interface for people and competence
• One source
• High usability
Hard to find people and competence
High cost of maintenance
Situation Vision
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What did we do?
One source – HR via Connections seedlist
Usability WS
Requirements
Design
Agile development - Scrum
Live Beta version
Feedback from users via Connections forum
Requirements
Project GPS
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IT Solution
Connections
profile
Seedlist
File x2
RSS/Seedlist connector
Process layer
Index
GUI
HR Online
Global
+
GER
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Delivery
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Type ahead
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Diacritic search
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Number search
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Internal address and more…
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Function, skill and department
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Future
Features
Features
Presence
Functional numbers
i.e. Backoffice or reception
Tech
Increased use will require more redundant installation
Source
Integration of more HR data such as skills, education and former employment
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Learnings
Too sweden focused
Agile development works
Photo!
Relevance tuning takes time
One source needs one process
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