enterprise search - myvertica · enterprise search revealed executives at the top performing...
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WWT – Enterprise Content Managment
Our Team’s Mission is:
Providing enterprise solutions that enable users to efficiently FIND, store and share relevant content.
With $7.4B in annual revenue, WWT is a financially strong, privately-held technology integrator
Who We Are
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WOMENDIVERSITY
MILLENNIALS
The Problem
• Existing Intranet built on SharePoint 2010 OOTB Search
• 100+ Corporate Applications each with proprietary search
• Path of Least Resistance means no user Metadata
• “I can never find what I’m looking for”
Enterprise Search Affects Productivity
The Butler Group reports up to 10% of staff costs are lost because
employees are unable to find the right information to do their jobs. (2006)
In a study of over 1000 middle managers, Accenture found that managers
spend up to 2 hours a day searching for information, and more than 50% of
the information they obtain has no value to them. (2007)
According to the New York Times, data scientists spend 50-80% of their time
collecting and prepping data. (2014)
An Aberdeen Group study of 188 organizations that had implemented
enterprise search revealed executives at the top performing companies
within those examined saved 6 hours a week looking for information,
compared to 1 hour for executives at the other companies. (2009)
10%
50%
50-80%
6 Hours
The Solution
A true Enterprise Search solution was needed.
• Intelligent, contextual search that looks into document contents
• Federated one-stop-shop searching across siloedcontent sources for enterprise content
• Configurable/customizable platform with ability to tune accuracy
The Tool
RFP Process with all vendors in Enterprise Search Magic Quadrant
Downselected 2 vendors for On-Site POC
Winner:
Reason: Extensibility, Scalability, and Customizable!
Implementation
• Resourcing• WWT Oracle R12 Upgrade in
full swing• HP/HPE Split
• Scope Creep• Automation Requirement• New Data Sources (Exchange)
• New vs. Old UI Churn
Challenges
Implementation cont.
Preparation• Bad reputation to repair
• Integrations• SharePoint
• Enterprise Involvement• Pilot Program• Infomercial Series• Launch Event
Results
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Overall Feedback
Series1 Series2
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How Many Pages
Series1 Series2
Results cont.
“just Fetched the MBE certificate. No need for emailing around to find the document and the document was located
and to the requester in no time. #itwassofetch!”
“Since Fetch results are now in the first page!”
“I never knew what love truly means until I
used Fetch the first time.”
Lessons Learned
• Agile! Be more iterative
• The less data, the more accurate the search• Filtering• Date cutoffs
• No two shops have the same Search needs• User feedback throughout implementation/pilot• Start small – don’t overcustomize or assume• Continuous feedback loop
What’s Next?
• Mobile First UI
• SharePoint Online Connector
• Expertise Finder
• OneDrive, Box, and Dropbox Connections
• Custom Application Connector• Index any JSON or XML output