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Enterprise SearchWorld Wide Technology, Inc.

Susan McClaren

James Nippert

WWT – Enterprise Content Managment

Our Team’s Mission is:

Providing enterprise solutions that enable users to efficiently FIND, store and share relevant content.

With $7.4B in annual revenue, WWT is a financially strong, privately-held technology integrator

Who We Are

$8B

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$020152014201320122011201020092008200720062005

WOMENDIVERSITY

MILLENNIALS

Our PartnersSTRATEGIC

EMERGING

#1 #1 #2 #1 #1 #1#3#2

Confusion, change, disruption and opportunity.

The Complaint

“Search Sucks”

The Problem

• Existing Intranet built on SharePoint 2010 OOTB Search

• 100+ Corporate Applications each with proprietary search

• Path of Least Resistance means no user Metadata

• “I can never find what I’m looking for”

The Problem cont.

SharePoint WWT.com Salesforce

Exchange Dropbox ServiceNow

Enterprise Search Affects Productivity

The Butler Group reports up to 10% of staff costs are lost because

employees are unable to find the right information to do their jobs. (2006)

In a study of over 1000 middle managers, Accenture found that managers

spend up to 2 hours a day searching for information, and more than 50% of

the information they obtain has no value to them. (2007)

According to the New York Times, data scientists spend 50-80% of their time

collecting and prepping data. (2014)

An Aberdeen Group study of 188 organizations that had implemented

enterprise search revealed executives at the top performing companies

within those examined saved 6 hours a week looking for information,

compared to 1 hour for executives at the other companies. (2009)

10%

50%

50-80%

6 Hours

The Solution

A true Enterprise Search solution was needed.

• Intelligent, contextual search that looks into document contents

• Federated one-stop-shop searching across siloedcontent sources for enterprise content

• Configurable/customizable platform with ability to tune accuracy

The Solution cont.

SharePoint WWT.com Salesforce

The Tool

RFP Process with all vendors in Enterprise Search Magic Quadrant

Downselected 2 vendors for On-Site POC

Winner:

Reason: Extensibility, Scalability, and Customizable!

Implementation

• Resourcing• WWT Oracle R12 Upgrade in

full swing• HP/HPE Split

• Scope Creep• Automation Requirement• New Data Sources (Exchange)

• New vs. Old UI Churn

Challenges

Implementation cont.

Preparation• Bad reputation to repair

• Integrations• SharePoint

• Enterprise Involvement• Pilot Program• Infomercial Series• Launch Event

The End Result: Fetch!

Results

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Overall Feedback

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How Many Pages

Series1 Series2

Results cont.

“just Fetched the MBE certificate. No need for emailing around to find the document and the document was located

and to the requester in no time. #itwassofetch!”

“Since Fetch results are now in the first page!”

“I never knew what love truly means until I

used Fetch the first time.”

Lessons Learned

• Agile! Be more iterative

• The less data, the more accurate the search• Filtering• Date cutoffs

• No two shops have the same Search needs• User feedback throughout implementation/pilot• Start small – don’t overcustomize or assume• Continuous feedback loop

What’s Next?

• Mobile First UI

• SharePoint Online Connector

• Expertise Finder

• OneDrive, Box, and Dropbox Connections

• Custom Application Connector• Index any JSON or XML output

Questions?

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