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Enterprise. Service. Transformation. Deloitte driving your digital service excellence with ServiceNow

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Page 1: Enterprise. Service. Transformation. Deloitte driving your ... · Enterprise. Service. Transformation. Deloitte driving your digital service excellence with ServiceNow

Enterprise. Service. Transformation. Deloitte driving your digital service excellence with ServiceNow

Page 2: Enterprise. Service. Transformation. Deloitte driving your ... · Enterprise. Service. Transformation. Deloitte driving your digital service excellence with ServiceNow

We drive your transformation to a Digital Service Enterprise utilizing ServiceNow to overcome technical hurdles and being able to focus on your business challenges

Enterprise. Service. Transformation. | Deloitte driving your digital service excellence with ServiceNow

Integrate Services and Assets• We link business and technology services to grant new insights and discover opportunities• We enable the automation of technical services and asset detection

Create Transparency and Insights• We enhance decision making with ServiceNow analytics• We drive transparency and user-relevant insights by creating tailored reports

Enhance Customer Experience• We create intuitive, user-centric service portals• We drive transparency and user- relevant insights by creating tailored reports

Digitize & Automate Processes• We create business value and generate ideas in our Digital Factory and ServiceNow Creator Lab• We provide industry insights as well as ServiceNow (process) best practices

Allow Cross-functional

Collaboration• We manage large business transformations• We define cross-functional operating models

Deloitte Enterprise Service

Management

Page 3: Enterprise. Service. Transformation. Deloitte driving your ... · Enterprise. Service. Transformation. Deloitte driving your digital service excellence with ServiceNow

Serv

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ow P

latf

orm

Customer Service

IT

Security

HR

Project Lifecycle

Project and Program Management

Proof of Concept |Minimal Viable Product

Service (Catalog)Implementation &

Workflow Configuration

Data Migration andTransition

Governance and Organizational Change

Process Analysis, Design and Implementation

Data Model & Management

Service Catalog & Portal Design

Business Case

Implementation Strategy and Roadmap

Cloud Compliance Check

Architecture and Platform Guidelines

Business Apps

DesignPrepare Implement

Our ServiceNow Portfolio embraces the entire project lifecycle and combines our business expertise with our ServiceNow capabilities in solution design, development and project delivery

We further enhance the value that you receive from ServiceNow by designing solutions for the ServiceNow functionalities craftily tailored for you and based on our business expertise

Cloud Management Manage your cloud providers and on premise cloud services in a single multi-tenant portal accessible by all relevant stakeholders in your organization

Enterprise Architecture Increase IT transparency & steering effectiveness by leveraging integration options between your CMDB and Enterprise Architecture/EA Repository

Governance, Risk & Compliance Utilize organizational information - joining up data, processes and stakeholders - to enable an intelligent approach for structured governance, compliance assurance and risk management

HR Save costs and increase employee satisfaction during gradual transition to a high impact HR operating model with an increased level of self service

IoT Leverage disruptive IoT technologies to change the way traditional organizations perform business processes, service provisioning and production

Vendor Management Suite Manage complex vendor eco systems in a time that is driven by outsourcing trends in order to create transparency about dependencies, costs and vendor performance

Page 4: Enterprise. Service. Transformation. Deloitte driving your ... · Enterprise. Service. Transformation. Deloitte driving your digital service excellence with ServiceNow

ServiceNow® Centres of Excellence

Global Delivery Centres with ServiceNow® skills

Major resource hubs with ServiceNow® skills

Our delivery model allows us to quickly bring the skills you need anywhere in the world. Through our local and global Centres of Excellence we are able to provide highly cost competitive,

delivery and support solutions.

100+ Major ServiceNow® Engagements

110+

ServiceNow® System Administrators

1,000+ ITIL V3

Practitioners

12,000 Remote Support Resources

Portugal

India

Canada

Philippines

Portugal

We have a global network of ServiceNow experts and capabilities which supports our clients in solving their most complex Enterprise Service Management challenges

Page 5: Enterprise. Service. Transformation. Deloitte driving your ... · Enterprise. Service. Transformation. Deloitte driving your digital service excellence with ServiceNow

This communication contains general information only not suitable for addressing the particular circumstances of any individual case and is not intended to be used as a basis for commercial decisions or decisions of any other kind. None of Deloitte GmbH Wirtschaftsprüfungsgesellschaft or Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively, the “Deloitte network”) is, by means of this communication, rendering professional advice or services. No entity in the Deloitte network shall be responsible for any loss whatsoever sustained by any person who relies on this communication.

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/de/UeberUns for a more detailed description of DTTL and its member firms.

Deloitte provides audit, risk advisory, tax, financial advisory and consulting services to public and private clients spanning multiple industries; legal advisory services in Germany are provided by Deloitte Legal. With a globally connected network of member firms in more than 150 countries, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte’s approximately 263,900 professionals are committed to making an impact that matters.

Issue 11/2017

Dr. Peter Blome Senior ManagerTechnology Strategy & [email protected]

Timm Riesenberg Senior ManagerTechnology Strategy & [email protected]

Jochen Fauser PartnerTechnology Strategy & [email protected]

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