[enterprise social platform] socialware 'tigris' introduction_en
DESCRIPTION
Enterprise Social Platform, Socialware 'Tigris' Social KMS, Social CRM, Social ERP.. SmartWork Solution. Web+App!!!TRANSCRIPT
Introduction of Enterprise Social Network
Platform
Social Ware
Page. 1 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
The status of communication within an organization
65.3% of employees think that the communication is not well
in their organization, the half (46.0%) of Executive Officers also agree.
45.2%
46.5%
7.5% 0.8%
60.3%
33.4%
1.3% 5.0%
Executive officers
Employees
Good
Bad
Not bad
Lack of communication
(source. Samsung Economic Research Institute report in 2011)
About communication within an organization.
Page. 2 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
Alteration of the ways of communication
Groupware
Simple and easy to communicate
Real-time communication
Enable knowledge search by communication history base.
[Enterprise SNS] Inconvenient to log in and check things each time
Difficult to notice when new writing is uploaded (without push service)
Uncomfortable to write freely within the formal structure
Inconvenient for cooperative work and communication between multi-users
Inefficient and time-consuming
Inconvenient for inviting people each time
Difficult to share and inconvenient to keep and track record Messenger
Page. 3 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
Social Ware, TIGRIS
TIGRIS is based on Enterprise SNS Platform which provides timeline as Facebook to communicate real-time on both PC and smart phone. Also share information and create a knowledge through based on work related communication.
Page. 4 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
TIGRIS structure
TIGRIS supports to interface with existing or legacy system and cross multi web browser including mobile(android/iOS) which based on the eGovernment Standard Framework.
E A I /
D B L I N K
등
Login Authentication Management
*OWASP security HTML web standard
API
The eGovernment Standard Framework(Based on J2EE)
Existing/legacy system
Smartphone User
Newsfeed
Schedule/To do list
Survey
Idea
Family event
Tag /attach. file
Share
Like/comments
LINK/Crawling]
Personal profile
information.
Additional information.
Follower/Following
Org. chart/Personal info. (e-HR interface)
Tablet User
PC User
HR
Etc
Timeline
Community
Profile
KM/Search
KM box Gathering knowledge Popular/recommend
knowledge Search knowledge
/people /organization /community
ERP
*EAS/Mail
Other system
.
.
Cross Web Browser
Friend matrix Total communication Extend people and
manage intimacy rate
People
Manage message
Batch process
PUSH notification
Mobile APP
Organization community
General community
Create/setting a
community
*OWASP : Open Web Application Security Project *EAS : Electronic approval system
Page. 5 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
Product Architecture
Display process (Presentation Layer)
Work process (Business Logic Layer)
Data Process (Persistent Layer)
Connection (Integration Layer)
Common base(Foundation Layer)
Feed
Open communication
SNA
Social network Analysis
Social Flower
Total communication
Social Matrix
Human network
Profile
Self branding
Social Search
Knowledge search
WAS (Apache tomcat, WebLogic, Websphere, Jeus, Jboss, etc)
DBMS (Oracle, MS-SQL, mySql, etc)
OS (Linux, AIX, Solaris, Unix, Windows, Mac OS X, etc)
IE Firefox Chrome Safari Opera Cross Web Browser :
Page. 6 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
Main functions of TIGRIS
Timeline
Community Social Matrix
Profile Social Search
SNA
A short post to freely share their thoughts and work Feed of a entire post, public dispute or public inquiry,
etc Hot Tags : Inquiry of issuing tags recently Feed List of Following/department/Community
Relationship management through social matrix Managed relationship by intimacy or
business associate of the high-order around me. Intimacy management and expand my
human relationship.
Community by department or specific group Create community for sharing opinion
of all received feed or comments. View all communities as well as my
own community.
Manage profile for Self-Branding Personal profile info.
(Name, department, duty, contact) Tag for personal interest(expert) part Self introduction. Follower/Following Member list
Search the accumulated knowledge through social activities Search shared knowledge Search expert in required field. Search network that connect with wish to
extend human relationship.
1
2 3
4 5
6
Social network analysis About activation of Communication, accumulation of knowledge and analytical reports
TIGRIS provides innovative communication such as Timeline, Community, Social Matrix, Profile, Social Search and SNA functions.
Page. 7 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
Product Features - ① Timeline for open communication
Time line makes it easier to write more often due to its simple and non-formal attribute.
It encourages people to share more information and opinions than through e-mail or bulletin board because people talk about not only work itself but also general feelings and opinions, which sometimes lead to important context of each issue.
Convenient to attach files(images or any text forms) and share links
Users can create communities (for department, club community, TFT) with the option of ‘open’ or ‘closed’
‘Message’ can be substituted for e-mail when users want to communicate with designated person or people.
‘KM box’ can be used to classify and accumulate knowledge information.
Page. 8 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
Product Features - ② Community for communication by department/group
Not only create or delete a department community by organization chart but also can manage any kind of community such as TFT, Project, CoP, and etc. Community manager can set open scope of community(public or private) and member management(approve to join or invite).
Search all community (Apply to join)
Manage community info. And members
Department community by org. chart Group community such as TFT, Cop, club and so on Manage member’s picture and post.
Page. 9 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
Product Features - ③ Social Matrix for managing personal relationship
Convenient and efficient communication using matrix function that preferentially show recent communicated person in personal connection. Also offer total communication tool to fast communicate with personal connection.
Manage friends
Interesting people
Add to Community
Search people
Profile
message
History
Linkage with e-mail, message, massenger, mobile and facebook
* MCF (multi-channel flower) pops up when you click the picture of a person on Social Matrix or timeline that provide various communication functions to use
‘Green zone’ is made up by recent communicated or most communicated person.
Page. 10 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
Product Features - ④ Information/Knowledge Sharing to other Social Media
Not only communicate within the corporation, but also share knowledge or information to other social media such as Facebook, Tweeter, Gmail, etc.
Connect with other social media
Retweet or share to other social media (Facebook/Tweeter/Goole)
Page. 11 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
Product Features - ⑤ Personal Profile management for Self-Branding
Personal profile management for self branding – My expert field and interesting, also can provide own experience or bucket list.
Basic information (Based on HR info.)
Additional information for Self-Branding
Page. 12 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
Product Features - ⑥ Social Search to search the accumulated knowledge and human network through communication
Can search posted article in timeline by keyword or tag. It can extend search function to find related post using related tag function, also enable to search a expert for a specific field using people path search function
Saerch a post in timeline Search result would be expert, post,
attachment. Enable to search exper in specific field. Easy to search by keyword Related topic search by Tag
Page. 13 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
Product Features - ⑦ Ubiquitous Mobile Service
Provide smart working environment as regardless of time
and place by expand its functions to mobile device from
out of limitation of working process as PC based
networking environment.
[iPhone view] Timeline
[iPhone view] Social matrix
[Android view] Total communication
Page. 14 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
Expected Effectiveness of TIGRIS
Open Communication 1
Growth of employees 2
Knowledge sharing 3
Improvement of productivity
4
Human network Management
5
Diagnosis of organization
6
AS-IS TO-BE
vertical/ formal/ task-based closed/ fragmentary communication
horizontal/ informal /both work and relation based/creative/ innovative/ open/integrated communication
Passive self development Career management led by company limited to specific work or task
self branding (self PR) reinforcement of professionalism hunting and searching for experts
Formal sharing low participation limited know-how sharing
fast and pragmatic sharing Knowledge sharing under trust Active know-how sharing
PC based work in office slow work by personal experience
ubiquitous work (any time anywhere) Fast work with efficient cooperation
hierarchical formal relation limited network within organization general relation management
expert-oriented various relations expanded to outside network expanded relation quality management
intuitive/ empirical management post process of network problem separate management for biz talents
objective/ systematic network analysis network diagnosis and measures management of business talents
Page. 15 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
TIGRIS Customers
•Domestic - Korea
•Oversea – USA, Thailand, etc
Page. 16 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
Need a new portal system that can access any data or information of internal various system by one access point
Need SNS method of fast communication tool
Integrate formal/informal communication channel within a company
Enhance real-time communication and collaboration of the vertical/horizontal or formal/informal within employees(Executives and normal employees)
Increase utilizability of information system by mobile device
The communication way that can classify and define a knowledge by user oneself to share
The knowledge sharing system with regardless of time and space.
Usability enhancements for mobile centralized environment
Knowledge search for actual useable data.
Support to active communication of organizational culture dimensions, and to build a capacity and specialty of the individual members.
Fast notification for necessary information of sales task
Create group by team/by product/by location/etc to share an information
Appropriate sharing of competitors and market trends
Not only document file, but also informal work material to share
TIGRIS – Case study
Minimize delay and distortion of information sharing that occurs due to the nature of the various occupations of the department
Need a system for activating underutilized feature of internal portal and groupware.
Need a service for fast, accurate and public horizontal/vertical communication between CEO and inter-organizational.
Increasing utilization of information system for field worker.
Prompt customer response through providing total information of resort's promotion or event to SNS directly.
Strengthen internal communication and collaboration by utilizing SNS Platform and expand to portal based on social, knowledge management, customer related management and so on.
Page. 17 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
Case study - Internal communication and collaboration(SNS) (1/2)
Background - Spread understanding and sympathy within members through communication channel with fast and authenticity, and provide a opportunity for customer impression and regional development. Effects - Scattered field service of non-clerical employees as working in condo, hotel, casino and so on to use mobile device for sharing important notice or recent information. (17% of employees can use PC) - Beyond the limits of existing information systems have been focused on the clerical worker, provided all members can participate, regardless of the time and work type that the real meaning of the corporate communications environment Operation - Configure pages like by department/by personal/by community separately - Manage "My Interesting colleague" menu to grouping colleagues who often communicate with common work - Implement "Social Flower" function to integrate communication functions such as E-mail, message, call, SMS and etc.
HiOne Resort – Internal communication and collaboration, “HiTalk”
Page. 18 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
Case study - Internal communication and collaboration(SNS) (2/2)
View Profile
Send E-mail
Send message
Call
Send SMS
View history
Search people
Add/delete
people
Invite to
community
Add as interesting
people
PC Ver. “Social matrix” and “Total communication tool” <Social flower> Mobile Ver. “Social Matrix” Mobile Ver. “Total communication tool” <Social flower>
PC/Mobile device Smart Phone
Social flower
Page. 19 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
Case study – Social knowledge management(KM) (1/2)
Maeil Dairies Co.,Ltd. -
Create collaboration culture by voluntary internal knowledge sharing.
Share information naturally through interactive social feeds
Create a multitude knowledge of wiki method through sharing information based on relation focus
The communication way that can classify and define a knowledge by user oneself to share
Well formed UI that easy to use Improve search function by intelligence
classification technique, when save a knowledge or an information
Create an environment for the expertise of the individual with business associates parties by collaboration synergy to achieve a performance naturally
Communicate in timeline and add knowledge to my knowledge box.
To my box
Page. 20 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
Case study - Social knowledge management(KM) (2/2)
[My knowledge box]
Search knowledge which is classified by user oneself
[Total knowledge search]
Search knowledge based on categorized knowledge box.
Page. 21 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
Case study – Social Portal (EP) (1/2)
2
① Main menu for the system
② Personalized menu
③ Task calendar and to-do list management (Personal/department/common schedule)
④ Write a post(various type) function (Normal, schedule, To-do list, poll, idea and etc)
⑤ Communication with real-time news feed.
⑥ Support real-time communication such as CEO Message and notice for all.
3
1
4
5
6
GS Energy - Social, hold groupware
Page. 22 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
Case study – Social Portal (EP) (2/2)
Write a feed of various type (Normal feed, schedule, to-do list, poll, idea, family event)
Page. 23 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
Case study - Social CRM(CRM) (1/2)
Samsung Electronic
- GSBN B2B Communicator
Page. 24 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
Case study - Social CRM(CRM) (2/2)
Improve work productivity by providing necessary information
1 2
3
5 4
Pre-Sales opportunities
Effective customer responsiveness Estimation of customer countermeasures
Register Pre-Sales opportunities
Sharing of customer and sales opportunities Real-time sharing
for sales information
Can respond quickly by sharing
customer information and
sales opportunities for
the sales condition
In-bound Call
Customer Meeting
Customer response by Pipeline
Control customer countermeasures through sharing sales activities information
Value proposition for decision-making
Register information of
new customer and Pre-Sales
opportunities
"'ooo' register new sales opportunity
for customer 'ooo'"
Define current trading relation
Define connection of the customer
Provide customer countermeasures scenario for value proposition
Push notification
Page. 25 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
TIGRIS Example - Web
<TIGRIS Web>
- E-mail: Top extra menu
- Notice: Notice by whole company/ department/ community,
Newsfeed, survey, notice, etc
-Calendar : Manage schedule/ to do list by whole company/ department/personal
- Address book : Manage friends (matrix) by whole company/ department/ community
* Easy to execute personal profile(personal infor., relationship), email, message, invite friend to the community through social flower, also call or 는 by mobile device.
- Set notification(Both web and mobile)
Page. 26 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
TIGRIS Example - Community
<Community>
- My organization
: Setup by HR information
- My community
: The list of communities that joined
: The notice(newsfeed, survey schedule, etc) manage within the community
- Members : Each community members shows right menu in each community
* Matrix/Social flower
- Schedule : Can share members schedule each community(only within members)
Page. 27 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
TIGRIS Example – Calendar1
<Calendar>
- Manage schedule and to do list by whole company/ department/ Personal
- Possible to check importance
- Alarm function
- List by monthly, time.
Page. 28 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
TIGRIS Example – Calendar2
< Calendar >
To register and share schedule
- Register and share schedule by whole company/ Department/ community
- Set importance
- File attachment
- Set notification (Both web and mobile)
Page. 29 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence
TIGRIS Example – Social matrix
<Social matrix>
Fast communication
- Allocate friend by communication frequency
- Send e-mail or message by personally as well as multi select.
- Possible to add outter friends
- Open social flower by click any picture.
TigerCompany Co., Ltd.
Phone : 82-02-581-0324 www.tigersw.com
E-mail: [email protected]
Creative management
starting with communication
The start from TIGRIS “ ”