Entrepreneurship

Mr. Bernstein

Staffing and Company Policies, pp 362-375

November 2015

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Organizational Charts

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Personnel PoliciesWork StandardsPay and Benefits

Benefits =20-40% of worker compensationTraining and Development

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PoliciesGeneral statements of intent about how to run your business

Developing PoliciesReview day-to-day operationsCheck with competitionAsk customers

Why Produce a Policy Manual?Employees will be happier and more productive when

expectations are clearReduces training time

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Other PoliciesReturn PoliciesDelivery PoliciesCustomer Service Policies

Handling complaintsRepairing productsResponse timeRestrooms, courtesy to clients, and other details

Safety Policies

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Policy ManualDetails expectations of every employeeEach employee should receive a Policy Manual