environmental context for ob
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Information Technology
Role of IT
The Flattening and Downsizing of Organisation
A paperless Revolution
Mimicking Brains
E-Business
Intranets
Knowledge Management (KM)
Human/Intellectual Capital
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Environmental Context:
Globalisation
Reference: Fred Luthans
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Total Qualitative Management (TQM)
What is TQM?
TQM is an Organizational Strategy with
Accompanying techniques that deliver Quality
products and/or services to customers.
- Quality Stand for in TQM!- Management Dimension in TQM!
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Total Qualitative Management (TQM)
Management Dimension in TQM!
Senior
Executive
Leadership
Management of
Process Quality
HRD and
Management
Strategic Quality
Planning
Information and
Analysis
CustomerFocus and
Satisfaction
Quality andOperational
Results
Goal
-Customer
Satisfaction
-Market
Share
Measures of
Progerss
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Total Qualitative Management (TQM)
Reengineering
Benchmarking
Empowerment Innovation
Access to Information
Accountability
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Learning Organization
Meaning
A learning organization is the term given to acompany that facilitates the learning of its
members and continuously transforms itself.
Learning organizations develop as a result of thepressures facing modern organizations andenables them to remain competitive in the
business environment.
[
A learning organization hasfive main features; systems thinking, personalmastery, mental models, shared vision and teamlearning.
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Learning Organization
Meaning
Organization that acquires knowledge and innovates fastenough to survive and thrive in a rapidly changingenvironment. Learning organizations (1) create aculture that encourages and supports continuousemployee learning, critical thinking, and risk takingwith new ideas, (2) allow mistakes, and value employeecontributions, (3) learn from experience and
experiment, and (4) disseminate the new knowledgethroughout the organization for incorporation into day-to-day activities.
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Learning Organization
Definition
A simple definition for the Learning Organization.
"A Learning Organization is one in which people
at all levels, individuals and collectively, are
continually increasing their capacity to
produce results they really care about."
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Learning Organization
Types of Learning Organizations
1. Knowing
2. Understanding
3. Thinking
4. Learning
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Learning Organization
Benefits
Maintaining levels of innovation and remainingcompetitive
Being better placed to respond to external pressures Having the knowledge to better link resources to
customer needs
Improving quality of outputs at all levels
Improving corporate image by becoming more peopleoriented
Increasing the pace of change within the organization
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Learning Organization
Characteristics
Systems thinking.
Personal mastery.
Mental models.
Shared vision.
Team learning.
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Learning Organization
Systems
thinking
Personal
mastery
Mental
models
Shared
vision
Team
learning
Characteristics