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Information Technology

Role of IT

The Flattening and Downsizing of Organisation

A paperless Revolution

Mimicking Brains

E-Business

Intranets

Knowledge Management (KM)

Human/Intellectual Capital

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Environmental Context:

Globalisation

Reference: Fred Luthans

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Total Qualitative Management (TQM)

What is TQM?

TQM is an Organizational Strategy with

Accompanying techniques that deliver Quality

products and/or services to customers.

- Quality Stand for in TQM!- Management Dimension in TQM!

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Total Qualitative Management (TQM)

Management Dimension in TQM!

Senior

Executive

Leadership

Management of

Process Quality

HRD and

Management

Strategic Quality

Planning

Information and

Analysis

CustomerFocus and

Satisfaction

Quality andOperational

Results

Goal

-Customer

Satisfaction

-Market

Share

Measures of

Progerss

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Total Qualitative Management (TQM)

Reengineering

Benchmarking

Empowerment Innovation

Access to Information

Accountability

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Learning Organization

Meaning

A learning organization is the term given to acompany that facilitates the learning of its

members and continuously transforms itself.

Learning organizations develop as a result of thepressures facing modern organizations andenables them to remain competitive in the

business environment.

[

A learning organization hasfive main features; systems thinking, personalmastery, mental models, shared vision and teamlearning.

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Learning Organization

Meaning

Organization that acquires knowledge and innovates fastenough to survive and thrive in a rapidly changingenvironment. Learning organizations (1) create aculture that encourages and supports continuousemployee learning, critical thinking, and risk takingwith new ideas, (2) allow mistakes, and value employeecontributions, (3) learn from experience and

experiment, and (4) disseminate the new knowledgethroughout the organization for incorporation into day-to-day activities.

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Learning Organization

Definition

A simple definition for the Learning Organization.

"A Learning Organization is one in which people

at all levels, individuals and collectively, are

continually increasing their capacity to

produce results they really care about."

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Learning Organization

Types of Learning Organizations

1. Knowing

2. Understanding

3. Thinking

4. Learning

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Learning Organization

Benefits

Maintaining levels of innovation and remainingcompetitive

Being better placed to respond to external pressures Having the knowledge to better link resources to

customer needs

Improving quality of outputs at all levels

Improving corporate image by becoming more peopleoriented

Increasing the pace of change within the organization

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Learning Organization

Characteristics

Systems thinking.

Personal mastery.

Mental models.

Shared vision.

Team learning.

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Learning Organization

Systems

thinking

Personal

mastery

Mental

models

Shared

vision

Team

learning

Characteristics