Eli Orkin Page 1 of 3

C O N T A C T

617-566-2979

ilya1977@hotmail.com

EliOrkin.moonfruit.com

www.linkedin.com/in/eliorkin

D y n a m i c H e a l t h c a r e I n f o r m a t i o n S y s t e m s P r o f e s s i o n a l

e x e c u t i v e s u m m a r y

Self-motivated, goal-oriented team player with strong analytical, technical, problem solving, and organizational

skills. Over ten years of experience in information systems, database implementation, and maintenance, primarily working in the

healthcare industry. Liaison between users of a system and the IT technical staff in order to elicit, analyze, communicate and

validate requirements for changes to business processes, policies, information and systems. Comprehensive understanding of

business problems, opportunities, and capacity to recommend solutions that enable the organization to achieve its goals.

c r i t i c a l s k i l l s e t

p r o f e s s i o n a l e m p l o y m e n t h i s t o r y

NEXTGEN EMR IMPLEMENTATION CONSULTANT (CONTRACT) 2012

Dell Nationwide

Worked at hospitals' sites to implement NextGen EHR and convert from paper to electronic systems. Conducted information gathering and kick-off sessions to gather information from users about their daily processes and workflows. Participated in go-live sessions to assure a smooth transition from paper to electronic records. Resolve any issues that may arise during go-live.

•100% of implementations fulfilled to clients’ complete satisfaction

•Received superb feedback from, both, customers and managers

IMPLEMENTATION AND TRAINING SPECIALIST 2011

Summit Healthcare Braintree, MA

Worked closely with Summit’s clients and other engineers using a number of Summit Healthcare products. Was responsible for the implementation of the core products, client management, client training, as well as first level support for the initial installation period of a project. Conducted triage, tracking, problem resolution and escalation of the Summit Products. Developed and wrote knowledgebase articles.

Resolved multiple clients’ issues, via gotomeeting, very expeditiously to clients’ great satisfaction, having

grasped the requisite applications in a very short period of time

Played major role in implementation of Summit’s software for Massachusetts’ largest for-profit hospital

chain

Was chosen for a select group to QA new build of key Summit product in order to weed out bugs not

discovered by Development team

Project Management SDLC Risk-Assessment

Business Systems Analysis Relationship-building Customer relations

SWOT Analysis Excellent Communication Skills Analytical thinking

Multilingual in English, Russian, Spanish Training and Development Performance-driven

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SENIOR REVENUE SYSTEMS ANALYST 2009

Partners Healthcare Systems Charlestown, MA

Monitored four collaborative applications to generate revenue for Partners, ensuring proper systems

functionality. Worked intimately with Analysts in IT dept. on implementation of Soarian project.

Diagnosed and corrected systems or process issues or forwarded to somebody, either internally or on

vendor side, who would be able to resolve the issue. Acted as liaison between Patient Accounting,

Chargemaster, Revenue Operations, and other departments and the Partners IS department.

Oversaw workflow development, business requirement definition, functional specification

development, and execution. Participated in, and contributed to, inter-departmental meetings to

gather requirements and determine needs and specs for implementation of XClaim and Harvest.

Administered XClaim software for 400+ Partners users and managers.

Maintained, updated, and changed login IDs, passwords, and permissions and ensured uninterrupted

access to software.

Worked with these users to resolve any and all issues encountered with the software within 24 hours if

possible. This ensured timely and correct billing of thousands of claims and millions of dollars daily.

Monitored the daily success or failure of 835 files from vendor and various payers, thereby improving

process of receipt of hundreds of thousands of dollars.

Led bi-weekly conference calls with XClaim vendor to describe, explain, and analyze any issues occurring

with software that needed resolution by the vendor; decreasing average number of issues by 20% over 8-

month period of conference calls.

Taught new systems Analyst, in a matter of weeks, all policies and procedures used in department and

taught her how to navigate all systems used by department, exceeding manager’s expectations.

Inventoried 450+ computers with varying operating systems, allowing for timely submission of annual

budget to standardize systems.

CHARGEMASTER ANALYST 2003-2009 Beth Israel Deaconess Medical Center Boston, MA

Initiated and implemented all chargemaster and charge process changes by leading and/or

participating in over 100 projects, utilizing all steps involved in a SDLC. This consisted of first meeting

with each department to gather their needs and requirements. Then analyzing their appropriateness,

and creating and implementing charge codes after proper analysis until and post go-live. Participated

in Eclipsys implementation before project was abandoned. Conducted post-implementation audits of

new codes to verify that expected charge amount and volume had been processed. Worked with

cost centers and Ambulatory Education to ensure that charge capture systems were updated to allow

for accurate capture of charges. Performed quarterly, annual, and ad hoc database maintenance

based on addition, modification, and deletion of CPT/HCPCS codes by third party payers. Proactively

monitored coverage guidelines and program transmittals.

Conducted and participated in meetings with managers, directors, and vice presidents to determine new

charges needed. Studied and corrected issues with over 20,000 existing charges in cost centers.

Corrected daily patients’ accounts, assuring proper coding and billing of hundreds of thousands of dollars.

Corrected incomplete accounts that lacked required insurance, provider, and other information.

Corrected denials from payers to facilitate rebilling and payment.

Recovered hundreds of thousands of dollars by rectifying issues concerning NPIs improperly entered into

the system and/or not properly passing to claims.

Trained incoming Chargemaster Analyst in systems and SOPs used by department and BIDMC in a matter

of a few weeks to the point of her being self-sufficient .

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VOLUNTEER CONSULTANT 2002-2003

WIND Professional Networking Organization Foxborough, MA

Volunteered to assist professional networking organization during period of transition to assist

in creating and maintaining database of members. Entered new members’ information weekly.

Created, maintained, and monitored, database of client organizations’ members using MS Access.

Continuously updated clients’ 4000+ member database of personal and professional information.

Completed tasks 50% more efficiently than in the past

a d d i t i o n a l e m p l o y m e n t h i s t o r y

IS FINANCIAL COORDINATOR 2000-2001

Fresenius Medical Care Lexington, MA

e d u c a t i o n a n d a f f i l i a t i o n s

Certification, Electronic Healthcare Records Specialist and

Electronic Healthcare Records Informatics Specialist

Public Health Informatics Consultants

Masters in Healthcare Administration

Simmons College

Bachelors of Science in Accounting Information Systems

Bentley College

Certification in Electronic Healthcare Records Specialist, Electronic Healthcare Records Informatics Specialist

Public Health Informatics Consultants

Owner and Moderator, Boston Healthcare IT Professionals LinkedIn group

Health Information Management Systems Society

Young Health Professionals

Boston Young Professionals Association

Young Adult Volunteer Association

Youth Enrichment Services volunteer ski instructor

13 consecutive yrs. team leader for ACS Making Strides Against Breast Cancer. Raised $2,320 in 2012

t e c h n o l o g y p r o f i c i e n c i e s

c o n t a c t

617-566-2979| ilya1977@hotmail.com| EliOrkin.Moonfruit.com | www.linkedin.com/in/eliorkin

XClaim NextGen Soarian

CCC IBAX Meditech

SAP SQL Summit Apex suite

ITIL Harvest MS Office Suite