epson easymp monitor ver.4.57 operation guide

EasyMP Monitor Operation Guide

Ver.4.57

Notations Used in This GuideThe following table shows the symbols used in this manual, along with descriptions of what they mean.

Attention Indicates procedures which may result in damage or injury if sufficient care is not taken.

q Indicates additional information and points which may be useful to know regarding a topic.

s Indicates a page where detailed information regarding a topic can be found.

Procedure Indicates operating methods and the order of operations.The procedure indicated should be carried out in the order of the numbered steps.

[ (Name) ] Indicates the name of the buttons on the projector's remote control or the control panel.Example: [Esc] button

"(Name)"Timer (Boldface)

Indicates the name of the buttons on the EasyMP Monitor or OS screens.Example:Select "Timer" - "Timer Settings".Select Timer - Timer Settings.

Notations Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . 2

EasyMP Monitor Features

Tasks that can be done using EasyMP Monitor . . . . . . . . . . . . . . . . . 6

Installing EasyMP Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Operating environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Transferring the settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Installing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Limitations imposed by a Windows Vista, Windows 7, Windows 8, Windows 8.1, orWindows 10 environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Before starting operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Using EasyMP Monitor

Registering and deleting projectors for monitoring . . . . . . . . . . . 11Starting EasyMP Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Registering projectors using automatic search (Searching for and registeringprojectors that are located in the same segment) . . . . . . . . . . . . . . . . . . . . . . . . 12

Procedures for automatic search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Procedures for registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Setting the range of addresses to do an automatic search and registration . . . . . . 14Procedures for automatic search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Procedures for registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Registration by specifying an IP address (Manual registration) . . . . . . . . . . . . . . . 16Registering several projectors to a monitoring group all at once . . . . . . . . . . . . . . 18If the projector name or IP address changes after registration . . . . . . . . . . . . . . . 19

For projectors that have been registered manually . . . . . . . . . . . . . . . . . . . . . 19For projectors that have been registered using automatic search . . . . . . . . . . . 19

Cancelling projector registrations (Delete) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Monitoring window layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Types of monitoring windows and switching method . . . . . . . . . . . . . . . . . . . . . 21

Types of monitoring windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21How to switch views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Monitoring using Grouping view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Meanings of Grouping view icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Using the icons in Grouping view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Monitoring using Detail list view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Meanings of Detail list view icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Selecting display items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Sorting lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Searching for desired icons (Projector list) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Monitoring using the system tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Displaying projectors with problem or warning statuses in a list . . . . . . . . . . . . . . 27Checking properties in detail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Displaying Group properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Displaying Projector properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Displaying and deleting logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Displaying Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Deleting Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Outputting lamp hours as a CSV file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using the control functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Carrying out control using control buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Carrying out control using a web browser (Web control) . . . . . . . . . . . . . . . . . . . 33Carrying out control using timer settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Procedures for new timer settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Mail notification function settings . . . . . . . . . . . . . . . . . . . . . . . . . . 36

An e-mail notifying the operator of a problem/warning/status isissued . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Application lock function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Switching Application lock between Enabled and Disabled . . . . . . . . . . . . . . . . . 40

Enabling the application lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Disabling the application lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Setting a password for cancelling application lock . . . . . . . . . . . . . . . . . . . . . . . 40

Contents 3

Appendix

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Projectors cannot be monitored or controlled . . . . . . . . . . . . . . . . . . . . . . . . . . 42An e-mail message is not sent when a problem occurs with a projector . . . . . . . . . 42

Uninstalling EasyMP Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

General Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Contents 4

EasyMP Monitor Features

EasyMP Monitor lets you carry out operations such as checking the statusesof multiple EPSON projectors that are connected to a network at acomputer monitor, and controlling the projectors from the computer.

Following are brief descriptions of the monitoring and control functionsthat can be carried out using EasyMP Monitor.

• Registering projectors for monitoring and controlProjectors on the network can be searched for automatically, and you canthen select projectors to be registered from the projectors that aredetected.You can enter the IP addresses for target projectors to register them.

• Registered projectors can also be assigned to groups so that they canbe monitored and controlled in groups.

• Monitoring the statuses of registered projectorsThe power status (ON/OFF) for projectors and problems or warningsrequiring attention can be checked visually by means of icons.You can select groups of projectors or a single projector that you areinterested in, and then check the cumulative lamp operating time or thedetails of information such as input sources, problems, and warnings forthese projectors.

• Controlling registered projectorsProjectors can be selected in groups or as single projectors, and you canthen carry out operations for the selected projectors such as turning thepower on and off and switching their input sources.Web control functions can be used to change the settings in theprojector's configuration menu.If there are certain control actions which are carried out regularly atparticular times or on particular days, you can use Timer Settings toregister timer settings.

• Mail notification function settingsYou can set e-mail addresses to which notifications are sent if a statusrequiring attention, such as a problem, occurs with a projector that hasbeen registered.

• Sending messages to registered projectorsYou can send JPEG files to the registered projectors at once by usingMessage Broadcasting, which is a plug-in software for EasyMP Monitor.The software and manual can be downloaded from the website below.http://www.epson.com/

Tasks that can be done using EasyMP Monitor 6

http://www.epson.com/

Operating environmentThis software is compatible with computers that comply with the followingrequirements.

OS Windows 2000 Professional SP4Windows XP Home Edition SP2/SP3*

Windows XP Professional SP2/SP3*

Windows Vista*

(All editions except Starter Edition)Windows Vista SP1/SP2*

(All editions except Starter Edition)Windows 7 32 bit version(All editions except Starter Edition)Windows 7 64 bit versionWindows 8 32 bit versionWindows 8 64 bit versionWindows 8.1 32 bit versionWindows 8.1 64 bit versionWindows 10 32 bit versionWindows 10 64 bit version• Internet Explorer Ver. 5.0 or later must be installed.

CPU Pentium MMX 166 MHz or higher (Pentium II 233 MHzor higher recommended)

Memory capacity 64 MB or more (128 MB or more recommended)

Free hard diskspace

50 MB or more

Display SVGA (800 x 600) or higher resolution, 32 bit or higherdisplay colour

* Supports only 32 bit version of OS.

• Macintosh computers cannot be used.

• Operations carried out at the computer may become slow depending onthe number of projectors being managed. If this happens, use acomputer with higher specifications.

• EasyMP Monitor cannot be used in environments which do not allowpings to be transmitted.

Transferring the settingsIf you are already using EasyMP or EMP Monitor, you can transfer theprojector settings to this version. The settings are stored as a data file (EMPMonitor.dat). Make a copy of the EMP Monitor.dat before you install thissoftware. EMP Monitor.dat can be found at the following location if thedefault settings were used to install the software:

• If your operating system is Windows 2000 or Windows XP"C:\Program Files\EPSON Projector\EasyMP (or EMP) Monitor Ver.X.XX (Ver. X.XX represents the software version)"

• If your operating system is Windows Vista, Windows 7, or Windows10"C:\Users\(User Name)\AppData\Local\VirtualStore\Program Files\EPSONProjector\EasyMP (or EMP) Monitor Ver. X.XX (Ver. X.XX representsthe software version)"If you cannot find the "AppData" folder, click "Start" - "Control Panel" -"Appearance and Personalization" - "Folder Options". Select the "View"tab, and then configure the "Show hidden files, folders, and drives" settingin "Advanced settings".

q If your operating system is Windows 10, right-click "Start", and thenclick "Control Panel".

Installing EasyMP Monitor 7

• If your operating system is Windows 8 or Windows 8.1"C:\Users\(User Name)\AppData\Local\VirtualStore\Program Files\EPSONProjector\EasyMP (or EMP) Monitor Ver. X.XX (Ver. X.XX representsthe software version)"If you cannot find the "AppData" folder, select "Charms" - "Search"-"Control Panel" - "Appearance and Personalization" - "Folder Options".Select the "View" tab, and then configure the "Show hidden files, folders,and drives" setting in "Advanced settings".

After installing this software, follow the instructions below before startingEasyMP Monitor to transfer the settings.

• If your operating system is Windows 2000 or Windows XPOverwrite the existing EMP Monitor.dat file with the copy you made. Theexisting EMP Monitor.dat file is in "C:\Program Files\EPSON Projector\EasyMP Monitor Ver.X.XX".

• If your operating system is Windows Vista, Windows 7, Windows 8,Windows 8.1, or Windows 10Place the copy of the EMP Monitor.dat file in "C:\Users\(User Name)\AppData\Local\VirtualStore\Program Files\EPSON Projector\EasyMPMonitor Ver.X.XX".

q The software name has been changed.Before: EMP Monitor _ After: EasyMP MonitorIf you are already using EMP Monitor, you can replace with thissoftware.

InstallingYou must have administrator authority in order to install EasyMP Monitor.

Download the latest version of EasyMP Monitor from the website below.


Double-click the downloaded software file to start the install program.Follow the on-screen instruction.

If EasyMP or EMP Monitor is already installed, uninstall it before installingthis software. s "Uninstalling EasyMP Monitor" p.43

When using Windows Vista: You must update to Windows Vista SP1 touse the Ukrainian version.

Limitations imposed by a Windows Vista, Windows 7, Windows 8, Windows 8.1, or Windows 10 environment

When using EasyMP Monitor under Windows Vista, Windows 7, Windows8, Windows 8.1, or Windows 10, note the following limitations.

• You must have administrator authority in order to use Register atstartup on the Environment setup screen of EasyMP Monitor.s "Monitoring using the system tray" p.26

• If EasyMP Monitor is installed on your computer, uninstall it beforeyou update the operating system to Windows Vista, Windows 7,Windows 8, Windows 8.1, or Windows 10. Updating your OS withoutuninstalling the software may cause a malfunction. s "UninstallingEasyMP Monitor" p.43

Before starting operationsCheck the following points before starting up EasyMP Monitor.

• EasyMP Monitor must be installed on the computer to be used formonitoring and control.

• The computer and the projectors must be connected to the network.



• Depending on the projector model, a commercially-available serial WTCP/IP conversion adapter and a connection cable are required in orderto use EasyMP Monitor. s Projector's User's Guide "Standby Mode"Make the settings for the serial W TCP/IP conversion adapter beforeconnecting to the projector.

q To enable projectors to be monitored and controlled even when theyare in standby mode*, make the following settings at the projectors.The settings that need to be made will vary depending on theprojector you are using. s Projector's User's Guide• Set Standby Mode to Communication On (or Network On).• Set Network Monitoring to On.* When the projector's indicator is lit orange.


Using EasyMP Monitor

This operation is carried out when starting EasyMP Monitor for the firsttime after it has been installed and when you would like to add projectors.Once a projector has been registered, the status for the projector will bedisplayed automatically each time EasyMP Monitor is started from thatpoint onwards.

You can register up to 1,024 projectors or groups.

The operations to register projectors vary as followings depending on wherethe projectors are connected to in the network.

• When registering a projector that is located in the same segment as thecomputer in which EasyMP Monitor is installed. s "Registeringprojectors using automatic search (Searching for and registeringprojectors that are located in the same segment)" p.12

• When registering projectors that are in multiple segments of thenetwork. s "Setting the range of addresses to do an automatic searchand registration" p.14

Starting EasyMP Monitor

Procedure

A Use one of the following methods to start EasyMP Monitor.• If your operating system is Windows 2000, Windows XP, Windows

Vista, or Windows 7Click "Start" - "Programs" (or "All Programs") - "EPSON Projector" -"EasyMP Monitor Ver.X.XX" in that order to start EasyMPMonitor.

• If your operating system is Windows 8, or Windows 8.1Select "Charms" - "Search" - "EasyMP Monitor Ver.X.XX" in thatorder to start EasyMP Monitor.

• If your operating system is Windows 10Select "Start" - "All apps" - "EPSON Projector" - "EasyMP MonitorVer.X.XX", and then start "EasyMP Monitor".

B The main window will be displayed.The red box area described in the screen below is referred to asGrouping view.

Registering and deleting projectors for monitoring 11

Registering projectors using automatic search (Searching for and registering projectors that are located in the same segment)

Procedures for automatic search

Procedure

A Right-click in Grouping view and select "New" - "Projector(automatic search)".The following Create new projector (automatic registration) windowwill be displayed.If Detail list view is displayed, select New - Projector (automaticsearch) from the Edit menu.

B Click "Search".Automatic searching will be carried out, and the names of theprojectors that have been detected will be displayed.If a projector does not appear in the list, use "Registration byspecifying an IP address (Manual registration)". s p.16


q • You can also carry out this operation by selecting New - Projector(automatic search) from the Edit menu.

• Projectors that are using a serial W TCP/IP conversion adaptercannot be detected.

Procedures for registration

Procedure

A Select the projector(s) to be registered from the displayed list,and then click "Edit".The following window will be displayed.

Make the necessary settings while referring to the following table.

Display name Enter the name of the projector(s) to be displayed inGrouping view or Detail list view.Up to a maximum of 32 bytes can be entered. A spacecannot be used as the first character.

Display icon Select the icon(s) to be displayed in Grouping view orDetail list view.

Parent group Select when registering a projector in a group.If no groups have been created, this cannot be selected.s "Registering several projectors to a monitoringgroup all at once" p.18


Projector name This shows the name that has been registered on theprojector.

IP address This shows the IP address for the registered projector.

Use Serial WTCP/IP conver-sion adaptor.

This cannot be selected when registering projectorsusing automatic search.

Port Number This cannot be selected when registering projectorsusing automatic search.

Monitor Pass-word

If a Monitor Password has been set for the projector, besure to enter the Monitor Password that has been set. Ifthe correct password is not entered at this time, it will notbe possible to monitor and control the projector eventhough it is registered.

Description You can enter some kind of memo about the projector.The details you enter here will be displayed at theprojector properties.Up to a maximum of 60 bytes can be entered.

Monitor Select this when you want monitoring to start.

B After entering the details, click "Register" to start theregistration. When the message is displayed, click "OK".To continue registering other projector(s), repeat steps 1 and 2.

q Projectors that have been registered using automatic search aresearched for again by projector name each time EasyMP Monitor isstarted.

C To end the registration operation, click in the top-rightcorner of the window or click "Cancel".The icon(s) of the projector(s) you registered will be displayed inGrouping view or Detail list view.Refer to s "Monitoring window layout" p.21 for details on usingthe Grouping view and Detail list view.

Setting the range of addresses to do an automatic search and registration

q Projectors that are using a serial W TCP/IP conversion adapter cannotbe detected.

Procedures for automatic search

Procedure

A Right-click in Grouping view and select "New" - "Projector(automatic search)".The Create new projector (automatic registration) window will bedisplayed.If Detail list view is displayed, select New - Projector (automaticsearch) from the Edit menu.

B Select the "Specify an address range and search." check boxand then enter "Start address" and "End address" in the range.


C Click "Search".Automatic searching will be carried out, and the names of theprojectors that have been detected will be displayed.

Procedures for registration

Procedure

A Select the projector(s) to be registered from the displayed list,and then click "Edit".The following window will be displayed.

Make the necessary settings while referring to the following table.

Display name Enter the name of the projector(s) to be displayed inGrouping view or Detail list view.Up to a maximum of 32 bytes can be entered. A spacecannot be used as the first character.



Parent group Select when registering a projector in a group.If no groups have been created, this cannot be selected.s "Registering several projectors to a monitoringgroup all at once" p.18


IP address This shows the IP address for the registered projector.


This cannot be selected when registering projectorsusing automatic search.

Port Number This cannot be selected when registering projectorsusing automatic search.

Monitor Pass-word

If a Monitor Password has been set for the projector, besure to enter the Monitor Password that has been set. Ifthe correct password is not entered at this time, it will notbe possible to monitor and control the projector eventhough it is registered.



B After entering the details, click "Register" to start theregistration. When the message is displayed, click "OK".To continue registering other projector(s), repeat steps 1 and 2.

C To end the registration operation, click in the top-rightcorner of the window or click "Cancel".The icon(s) of the projector(s) you registered will be displayed inGrouping view or Detail list view.Refer to s "Monitoring window layout" p.21 for details on usingthe Grouping view and Detail list view.

Registration by specifying an IP address (Manual registration)

Procedure

A Right-click in Grouping view and select "New" - "Projector(manual registration)".The following window will be displayed.If Detail list view is displayed, select New - Projector (manualregistration) from the Edit menu.


q You can also carry out this operation by selecting New - Projector(manual registration) from the Edit menu.

B Enter the IP address of the projector to be registered in the "IPaddress" box and then click "Search". When the message isdisplayed, click "OK".If using a serial W TCP/IP conversion adapter and cable to connectthe projector, select Use Serial W TCP/IP conversion adaptor, enterthe port number in Port Number, and then click Search.

C After searching is complete, enter the information for theprojector to be registered while referring to the table below.

Display name Enter the name of the projector(s) to be displayed inGrouping view or Detail list view. Up to a maximum of 32bytes can be entered. A space cannot be used as the firstcharacter.


Parent group Select when registering a projector in a group. If nogroups have been created, this cannot be selected.s "Registering several projectors to a monitoring groupall at once" p.18


IP address This shows the IP address that you entered in step 2.


Select this if using a serial W TCP/IP conversion adapterto connect the projector.

Port Number If using a serial W TCP/IP conversion adapter to connectthe projector, enter the port number.

Monitor Pass-word

If a Monitor Password has been set for the projector, besure to enter the Monitor Password that has been set. Ifthe correct password is not entered at this time, it will notbe possible to monitor and control the projector eventhough it is registered. If using a serial W TCP/IPconversion adapter to connect the projector, the MonitorPassword security function cannot be used.




D After entering the details, click "Register" to start theregistration. When the message is displayed, click "OK".The icon(s) of the projector(s) you registered will be displayed inGrouping view or Detail list view.

Registering several projectors to a monitoring group all at once

Projectors that have been registered can then be registered together intodifferent groups so that they can be monitored and controlled together.

Furthermore, if you select one of the registered groups as the Parent group,monitoring and control operations can be carried out for all projectors inthat Parent group.

A Parent group can be set for other parent groups, so that a hierarchicalgroup arrangement can be created.

First, create the registration groups, and then register projectors into thegroups that have been created.

Procedure

A Right-click in Grouping view and select "New" - "Group".The following window will be displayed.Make the necessary settings while referring to the table below.If Detail list view is displayed, select New - Group from the Editmenu.

Group name Enter the name of the group to be displayed in Groupingview or Detail list view.Up to a maximum of 32 bytes can be entered. A spacecannot be used as the first character.

Display icon Select the icon(s) to be displayed in Grouping view.

Parent group This selects the parent group. If no groups have beencreated, this cannot be selected.

Monitor Select this to monitor all projectors that have beenregistered in the group. If this is not selected, the settingsmade when the individual projectors were registered willbe used.It cannot be set when creating a new group.

q You can also carry out this operation by selecting New - Group fromthe Edit menu.


B When the setup is complete, click "Register" to start theregistration. When the message is displayed, click "OK".The icon(s) of the projector(s) you registered will be displayed inGrouping view.

C Right-click the projector icon(s) to register to the group youhave created in Grouping view or Detail list view, and select"Edit".

q You can also carry out this operation by selecting Edit in the Editmenu.

D In the Edit projector window, select the group name to use forregistering in Parent group and then click "Change".The status of the group registration will be displayed as an icon inGrouping view.

q The registration details can also be checked using Projector list in theView menu.

If the projector name or IP address changes after registration

For projectors that have been registered manually

Procedure

A Right-click on a projector icon in Grouping view or Detail listview and select "Monitoring disabled". Then right-click theprojector icon again and select "Edit".

q You can also carry out these operations by using the Edit menu.

B If only the projector name has been changed, click "Search" inthe Edit projector window that is displayed. If the IP addresshas been changed, enter the new IP address in the "IP address"box and then click "Search". When the message is displayed,click "OK".

C When the display returns to the Edit projector window, click"Change".

For projectors that have been registered using automatic search

Procedure

A Delete the projector(s) whose name or IP address has beenchanged in Grouping view or Detail list view. s p.19

B Carry out automatic search to re-register the projector(s).s p.12

Cancelling projector registrations (Delete)The registrations for projectors can be deleted if they are no longer requiredfor monitoring or control using EasyMP Monitor.


Procedure

Right-click the icon for the projector or group that is to be deleted inGrouping view or Detail list view and select "Delete". When themessage is displayed, click "OK".More than one projector can be selected for deleting by selecting inGrouping view or Detail list view.

The methods of selecting more than one projector at the same time are asfollow.

• If you select a Group icon in Grouping view, all projectors that havebeen registered in that group will be deleted at the same time.

• Hold down the Ctrl key on the keyboard while clicking on the desiredicons.

• Use drag and drop to select a range of desired icons.

q You can also carry out this operation by selecting Delete in the Editmenu.


Types of monitoring windows and switching method

Types of monitoring windows

There are two types of monitoring windows. Select a desired window.

• Grouping viewThis view lets you check the status of group registrations in ahierarchical diagram.

Grouping view

• Detail list viewThis view lets you display the status of each projector as a list so thatthe projectors can be checked in detail. You can also display specificitems as a list, and sort display items using a specific row as a sortkey.

Detail list view

How to switch views

Grouping view and Detail list view are switched as follows.

Procedure

Click the View menu, and select "Grouping view" or "Detail listview".

Monitoring using Grouping view

Meanings of Grouping view icons

In Grouping view, the patterns on the icons indicate the statuses of theprojectors. If the group icons are round in shape, it indicates that there isanother level below them. s p.22

Monitoring window layout 21

The icon patterns and their meanings are explained below.

Group

No warnings or problemsAll projectors in the group are normal.

Warning or problemA projector in the group has a warning or problem status.

NotificationA projector requiring immediate attention has been detected within thegroup.

Monitoring disabledThe projector is not being monitored. If you right-click the icon and selectMonitoring enabled, the projector will be added to the projectors that arebeing monitored.

Data being updated

Projector

No warnings or problems*1

Warning or problem

Notification

Monitoring disabled

Data being updated

Network error (Monitor Password authentication error)No Monitor Password was entered when the projector was registered,or an incorrect Monitor Password was entered. s p.13, p.15, p.16

Projector

Network error (TCP connection error)*2

Network error (ESC/VP.net communication error)*3

*1 When Temperature level display group view is set to On at Environment setupin the Tool menu, an icon indicating the internal temperature of the projectorwill be displayed on top of the projector icon. The default setting is Off. Asyou can get an idea of how the temperature inside the projector is increasingwhen Temperature level is displayed, you can make improvements to theprojector's operating environment before a high internal temperature error orhigh-temperature warning occur. s p.27

*2 Check the following items.- Check that the projector's power is turned on.- Check that the LAN cable is connected.- Check that Standby Mode is set to Communication On (or Network On) orNetwork Monitoring is set to On in the projector's configuration menu.

*3 Check that the projector has been correctly connected to the network.

q The projector information that is generated when a problem isdetected is stored until EasyMP Monitor is closed. EasyMP Monitordisplays will not be updated automatically even if the projector statusreturns to normal. Click "Refresh" in the main window to update thestatus.

Using the icons in Grouping view

The following icon operations can be carried out in Grouping view.


• Expanding and collapsing iconsEach time you double-click a group icon, the icons for the projectorthat have been registered in that group are displayed or hidden.

• Moving iconsTo change the position of an icon within Grouping view, simply dragand drop the icon to be moved.

Monitoring using Detail list view

Meanings of Detail list view icons

The status of registered projectors is displayed as a list in Detail list viewregardless of which Group the projectors belong to.


A TypeDisplays the projector status.


Warning or problemAn error has occurred on the projector.NotificationThe projector requires immediate attention.Monitoring disabledThe projector is not being monitored. If you right-click the iconand select Monitoring enabled, the projector will be added to theprojectors that are being monitored.Data being updated

Network error (Monitor Password authentication error)No Monitor Password was entered when the projector wasregistered, or an incorrect Monitor Password was entered. s p.13,p.15, p.16Network error (TCP connection error)*2


B Group nameWhen projectors are registered to a group, the name of the group that theprojector belongs to is displayed.

C Display nameShows the display name.

D PowerShows the power on status for the projector.

Power on and normal status Power off and normal status

Power on and abnormalstatus

Power off and abnormalstatus

E Lamp HoursShows the lamp operating time for the projector. If the projector has 2lamps, it shows the lamp operating time for both lamp 1 and lamp 2.

F Temperature levelThe following five icons display the differing internal temperature status ofthe projector.


Internal temperaturenormal


High-temperaturewarning


Internal temperatureerror

G Error informationShows a notification or warning/problem status using the following icons.

Clean Air Filter Notice Replace Lamp*4

Replace Lamp (Lamp 1) Replace Lamp (Lamp 2)

Lamp error (Lamp 1) Lamp error (Lamp 2)

Lamp failure at power on(Lamp 1)


High-temperature warning Replace Air Filter

No Air Filter Low Air Flow

Air Flow Sensor Err. Supply System Error (Ballast1)

Supply System Error (Ballast2)

Cinema filter warning

Shutter warning Obstacle Detection warning

Projector Direction Warning Lamp Mismatch Warning

Incorrect InstallationPosition/Direction Warning

Laser Warning

Other warning Lamp Cover Open

Lamp Error Lamp Error (Lamp 1)

Lamp Error (Lamp 2) Lamp failure at power on



High internal temperatureerror

Low air flow error

Air filter air flow sensor error Internal Error

Fan error Sensor error

Supply System Error (Ballast) Supply System Error (Ballast1)


Auto Iris Error

Cinema filter error Shutter error

Cooling system error (Peltierelement)

Cooling system error (pump)

Exhaust vent shutter Error Easy Interactive FunctionError

Obstacle Detection Error Phase Difference Plate Error

Power Voltage Error Lens Shift Error

No Lens Error Laser Error

Other error

*1 When Temperature level display group view is set to On at Environment setupin the Tool menu, an icon indicating the internal temperature of the projectorwill be displayed on top of the projector icon. The default setting is Off.

*2 Check the following items.- Check that the projector's power is turned on.- Check that the LAN cable is connected.- Check that Standby Mode is set to Communication On (or Network On) orNetwork Monitoring is set to On in the projector's configuration menu.

*3 Check that the projector has been correctly connected to the network.*4 You can display Replace Lamp at any time preset at Environment setup in the

Tool menu.


q • The projector information that is generated when a problem isdetected is stored until EasyMP Monitor is closed. EasyMP Monitordisplays will not be updated automatically even if the projectorstatus returns to normal. Click "Refresh" in the main window toupdate the status.

• Detectable error information differs with the projector you areusing.

Selecting display items

You can select only the required items to be displayed in Detail listview.

Procedure

A Select "Option" from the View menu.The Option window will be displayed.

B Select the check box of the item you want to display.

C Click "OK".

D When all of the details of the item cannot be displayed inDetail list view, drag the boundary line on the right of the itemname so that the view is extended to the desired width.

Sorting lists

You can sort detailed lists by using a specific row as a sort key, such asprojector name order or IP address order.

Procedure

Click the item name of the row you want to use as the sort key.


Searching for desired icons (Projector list)The Projector list feature is useful for searching in lists when many groupsand projectors are registered and the icon you are looking for is notdisplayed on screen.

Procedure

Select "Projector list" from the View menu.The following window will be displayed.

With Projector list, temperature level icons are not displayed regardless ofthe setting of Temperature level display group view at Environmentsetup.

The Projector list lets you check the registration details for groups in ahierarchical diagram. When you click on an icon, Grouping view and Detaillist view are scrolled so that the selected icon is displayed in the window.

Monitoring using the system trayThe projector statuses are always displayed as icons in the system tray, evenwhen Grouping view or Detail list view is not always displayed, and thestatuses can be checked by the icon patterns.

When the configuration menus are set using the following operations, anicon appears in the system tray and the status can be monitored by meansof the icon's pattern.

The icon patterns are explained below.

No problem Problem

Procedure

A Select "Environment setup" from the Tool menu.The Environment setup window will be displayed.

B Select "Resident in the task tray".

C Click "OK".


q • Right-click the icon in the system tray to open a pop-up menu toselect the Open the main screen or Exit.

• If Register at startup in the Environment setup is selected, EasyMPMonitor starts automatically when the computer's power is turnedon. When using EasyMP Monitor under Windows Vista, Windows7, Windows 8, Windows 8.1, or Windows 10, you must haveadministrator authority in order to use this function.

Displaying projectors with problem or warning statuses in a list

You can display a list of only the projectors which have a problem orwarning status.

Procedure

Select "Warning and Error Projector list" from the View menu.The following Warning and Error Projector list window will be displayed.

If you move the mouse pointer over the icon of the Error information,details of the error and the remedy will be displayed. If you double-click ina line, the properties for that projector will be displayed. s p.30


A TypeShows the group or projector status.


Warning or problemAn error has occurred on the projector.NotificationThe projector requires immediate attention.Monitoring disabledThe projector is not being monitored. If you right-click the iconand select Monitoring enabled, the projector will be added to theprojectors that are being monitored.Data being updated

Network error (Monitor Password authentication error)No Monitor Password was entered when the projector wasregistered, or an incorrect Monitor Password was entered. s p.13,p.15, p.16Network error (TCP connection error)*2



B Display nameShows the display name.

C PowerShows the power on status for the projector.

Power on and normal status Power off and normal status

Power on and abnormalstatus

Power off and abnormalstatus

D Lamp HoursShows the lamp operating time for the projector.

E SourceShows the input source that has been selected for the projector.

Computer or Computer1 Computer2

BNC S-Video

Video (RCA) Video (BNC)

SDI HDBaseT

DisplayPort DVI-D1 or HDMI1,DVI-D, HDMI*4

DVI-D2 or HDMI2*5 HDMI3

D-Video EasyMP

USB Display USB or USB1

USB2 LAN

Whiteboard Screen Mirroring

F Temperature levelThe following five icons display the differing internal temperature status ofthe projector.





Internal temperatureerror

G Error informationShows a warning/problem status using the following icons.

Replace Lamp*6 Replace Lamp (Lamp 1)

Replace Lamp (Lamp 2) Lamp error (Lamp 1)

Lamp error (Lamp 2) Lamp failure at power on(Lamp 1)


High-temperature warning

Replace Air Filter No Air Filter

Low Air Flow Air Flow Sensor Err.



Cinema filter warning Shutter warning

Obstacle Detection warning Projector Direction Warning

Lamp Mismatch Warning Incorrect InstallationPosition/Direction Warning

Laser Warning Other warning


Lamp Cover Open Lamp Error

Lamp Error (Lamp 1) Lamp Error (Lamp 2)

Lamp failure at power on Lamp failure at power on(Lamp 1)


High internal temperatureerror

Low air flow error Air filter air flow sensor error

Internal Error Fan error

Sensor error Supply System Error (Ballast)



Auto Iris Error Cinema filter error

Shutter error Cooling system error (Peltierelement)

Cooling system error (pump) Exhaust vent shutter Error

Easy Interactive FunctionError

Obstacle Detection Error

Phase Difference Plate Error Power Voltage Error

Lens Shift Error No Lens Error

Laser Error Other error

*1 When Temperature level display group view is set to On at Environment setupin the Tool menu, an icon indicating the internal temperature of the projectorwill be displayed on top of the projector icon. The default setting is Off.

*2 Check the following items.- Check that the projector's power is turned on.- Check that the LAN cable is connected.

- Check that Standby Mode is set to Communication On (or Network On) orNetwork Monitoring is set to On in the projector's configuration menu.

*3 Check that the projector has been correctly connected to the network.*4 It describes DVI-D if the projector is equipped with both DVI-D and HDMI

input terminal.*5 It describes HDMI if the projector is equipped with both DVI-D and HDMI

input terminal.*6 You can display Replace Lamp at any time preset at Environment setup in the

Tool menu.

q Detectable error information differs with the projector you are using.

Checking properties in detailYou can check the properties of Group and projectors in detail.

Displaying Group properties

Procedure

You can use either of the following methods to display theproperties.


• Displaying the properties for all groups in Grouping viewRight-click in Grouping view and select Property.

• Displaying the specified group propertiesRight-click an icon in Grouping view and then select Property.

If you double-click in a line, the properties for that group or projector willbe displayed.

Displaying Projector properties

Right-click on a projector icon in Grouping view or Detail list view andselect Property.

A Shows the projector's serial number. If hyphens are displayed, confirm the serialnumber on the label of the projector.

B Displays the projector firmware version.

Displaying and deleting logsIn your web browser, you can check a transmission log of content such aswhat has been controlled by EasyMP Monitor, projector errors. You candelete logs once you have checked them.

q When Log output is set to On at Environment setup in the Toolmenu, transmission logs are stored. The default setting is Off.


Displaying Log

Procedure

Select "Log" - "View" from the View menu.The web browser will open and the communication logs up until that timewill be displayed.

Deleting Log

Procedure

Select "Log" - "Delete" from the View menu. When the confirmationmessage is displayed, click "OK".All logs will be deleted and details of EasyMP Monitor control operationsand details of projector errors from that point onward will be recorded in anew log.

Outputting lamp hours as a CSV fileFor projectors registered in EasyMP Monitor, you can output the numberof hours the lamp has been used as a CSV file which allows you to checkand edit the data. You can output a CSV file while projecting withouthaving to stop projecting.

Procedure

A Select "Export" from the File menu.

q • You may not be able to select Export just after starting EasyMPMonitor. If this happens, wait for about five minutes, and then selectExport.

• Information on all of the projectors registered as monitoredprojectors in EasyMP Monitor is output as a CSV file. You cannotselect a specific projector and output the information for thatprojector.

B Select the location where you want to save the file, and thensave.

• The CSV file contains the following items.- Projector name- Display name- IP address- Lamp Hours (Lamp 1)- Lamp Hours (Lamp 2)- Description


Carrying out control using control buttonsClick the icon of a projector to be controlled in Grouping view or Detaillist view, and click a control button to enable control of only that selectedprojector.

You can also enable control of all selected projectors by selecting more thanone projector in Grouping view or Detail list view and clicking a controlbutton. The methods of selecting more than one projector at the same timeare as follow.

• If you select a group icon in Grouping view, all projectors that havebeen registered in that group and that are set to be monitored can becontrolled at the same time.

• Hold down the Ctrl key on the keyboard while clicking on the desiredicons.

• Use drag and drop to select a range of desired icons.

The following table shows the meanings of the control buttons.

Power On Turns the projector power on.

Power Off Turns the projector power off.

Switch sourceComputer1

Switches the input source to the Computer1 portor Computer port.

Switch sourceComputer 2

Switches the input source to the Computer2 port.

Switch sourceBNC

Switches the input source to the BNC port.

Switch source S-Video

Switches the input source to the S-Video port.

Switch sourceVideo (RCA)

Switches the input source to the Video port orvideo2 port.

Switch sourceVideo (BNC)

Switches the input source to the Video1 port.

Switch sourceSDI

Switches the input source to the SDI port.

Switch sourceHDBaseT

Switches the input source to the HDBaseT port.

Switch sourceDisplayPort

Switches the input source to the DisplayPortport.

Switch sourceDVI-D, HDMI 1

Switches the input source to the DVI-D1 port orHDMI1 port.If the projector is equipped with either DVI-Dport or HDMI port, use this button to switch theinput signal.If the projector is equipped with both DVI-Dport and HDMI port, use this button to selectDVI-D as an input source.

Using the control functions 32


Switches the input source to the DVI-D2 port orHDMI2 port.If the projector is equipped with both DVI-Dport and HDMI port, use this button to selectHDMI as an input source.


Switches the input source to the HDMI3 port.

Switch source D-Video

Switches the input source to the D4 port.

Switch sourceEasyMP

Switches the input source to EasyMP orEasyMP.net.

Switch sourceUSB Display*

Switches the input source to USB Display.

Switch sourceUSB1*

Switches the input source to the externalequipment connected via a USB (Type A) port orUSB1.

Switch sourceUSB2*

Switches the input source to the externalequipment connected via a USB2 port.

Switch sourceLAN*

Switches the input source to the image projectedby the computer via a network.

Switch sourceWhiteboard

Switches the input source to Whiteboard.

Switch sourceScreen Mirroring

Switches the input source to Screen Mirroring.

* If the button does not function, you can switch the input source using the button.

q • Some connected projectors may not be equipped with all of theabove ports or functions. If you click a button for a port or functionthat is not available, nothing will happen.

• You can select objects to be controlled and use the control buttonsto carry out control operations even when the following are beingdisplayed.Group properties s p.29Projector properties s p.30Warning and Error Projector list(Control operations can only be carried out for projectors with awarning status.) s p.27

Carrying out control using a web browser (Web control)

You can use the computer's web browser to change the configuration menusettings for projectors.

Procedure

A Right-click on the icon of a projector to be controlled inGrouping view or Detail list view and select "Web control".

B The web browser will open and the Web control window willbe displayed.

Web control lets you set the same details as the configuration menu for theprojector. s Projector's User's Guide


q You can select projectors and right-click on them to select Webcontrol even when the following are being displayed.Group properties s p.29Warning and Error Projector list (Control operations can only becarried out for projectors with a warning status.) s p.27

Carrying out control using timer settingsThis is useful for carrying out certain control operations such as turning aprojector's power on and off at specified times every day or every week.

Timer settings can be carried out either for a single projector only, or all atonce for all projectors in a group.

Procedure

Select "Timer" - "Timer Settings" from the Tool menu.The following window will be displayed and you can then check the timersetting status.

The details that can be checked and operations that can be carried out atthis time are given below.

A ProjectorsSelects a group or projector to check the status of.When a group is selected, the timer setting statuses for all projectors in that groupare displayed.

B DateShows the current day in a red box.Days for which timer settings have been made are shown in bold.Click or to switch to the calendar for the previous or next month.

C TimersShows a list of the timer settings.The line colors in the Timers list have the following meanings:

Current day's timer setting


When some of the projectors in the group have timer settingenabled and others have it disabled for the current day's timersettingWhen the current day's timer setting is a disabled setting

Timer setting for a day other than the current day

D DeleteLets you delete timer settings that have been selected from thetimer list.

E CloseCloses the Timer Settings window.

F EditLets you change the timer settings that have been selected from thetimer list. If a group has been selected for status checking, thesettings cannot be changed.

G AddRegisters new timer settings. s "Procedures for new timersettings" p.35

H Enabled/DisabledSwitches the timer settings that have been selected from the timerlist between Enabled and Disabled.

Procedures for new timer settings

Procedure

A Click "Add" on the Timer Settings window. The followingwindow is displayed and the new timer settings are applied.

At Operation, you can carry out the operations of turning the poweron and off and switching the input sources, similarly for the controlbuttons on the main window. If you set the input source switching,the projector's power will turn on at the timer start time even if it isnot on at the time. Because of this, it is not necessary to make twoseparate timer settings for turning the power on and switching theinput source.

B After completing the timer settings, click "OK".The timer settings that have been made will be registered and theycan be checked in the displayed timer list.

q You can enable and disable all of the timer settings that have beenregistered. Select Timer - Enable or Disable from the Tool menu.


The mail notification function can be used to send correspondingnotification messages to a preset e-mail address when a projector that isconnected to the network assumes a certain status, or if it experiences aproblem or warning. By using this function, the operator can be notified ofa projector’s status or problems even when the operator is in a differentlocation from the projectors.

q • Up to three addressees (destinations) can be registered and messagescan be sent to all of them at once.

• If a critical problem develops with a projector which causes it tosuddenly stop working, it may not be possible for the projector tosend a message notifying an operator of the problem.

• If Standby Mode is set to Communication On (or Network On) orNetwork Monitoring is set to On in the projector configurationmenus, you can monitor the projector even when it is in standbymode (when its power is turned off). s Projector's User's Guide

• On some projectors, the mail notification function can be set in theconfiguration menu. When notification messages are set to be sentin the projector's configuration menu, both the settings in theconfiguration menu and settings made on EasyMP Monitor arefunctional.

• Detectable status with the mail notification function differs with theprojector you are using.

Procedure

A Select "Mail notification function" from the Tool menu.

B The Set mail notification function window will be displayed.

Make the necessary settings while referring to the table below.

Mail notificationfunction

Set to On to use the mail notification function.

SMTP server IP ad-dress

Enter the IP address of the SMTP server. Up to amaximum of 255 bytes can be entered.When you change a port number of the SMTP server,specify this port number. The default value is "25".You can enter a valid number from 1 to 65535.

Sender mail address Enter the sender's e-mail address. Up to a maximumof 255 bytes can be entered.

Recipient mail ad-dress 1

Specify the destination addresses for the notificatione-mail. Up to three destinations can be set. Up to amaximum of 255 bytes can be entered.Recipient mail ad-

dress 2

Recipient mail ad-dress 3

C Click "Notification event" and check the items for mailnotification in the window that appears.

Mail notification function settings 36

D Click "OK".The Set mail notification function window appears again.Repeat steps 3 and 4 to set the notification events to be notified.

E When the setup is complete, click "OK".

Mail notification function settings 37

If the projector experiences a problem or enters a status requiring attention,an e-mail like that shown below is sent to the address specified forRecipient mail address.

If there is more than one problem, warning, or status, the correspondingmessages are output to separate lines.

Item Details shown

E-mail subject [Display name displayed in Grouping view or Detail listview] Projector status notification

Body <Display name displayed in Grouping view or Detail listview> has entered the following status.<Warning/error/status message (Please see the tablebelow)>

The details contained in the e-mail message can consist of the following.

Message Remedy

Easy Interactive Func‐tion Error

Stop using the projector, disconnect the power cablefrom the electrical outlet, and contact your local dealeror the nearest address provided in the Support andService Guide supplied with the projector.Internal Error

Fan error

Sensor error

Supply System Error(Ballast)*

Auto Iris Error

Cinema filter error

Shutter error

Cooling system error(Peltier element)

Cooling system error(pump)

Exhaust vent shutterError

Message Remedy

Phase Difference PlateError

Power Voltage Error

Lens Shift Error

Laser Error

Laser Warning

Lamp Cover Open Refer to Reading the indicators.s Projector's User's GuideLamp failure at power

on*

Lamp Error*

High internal tempera‐ture error

Low air flow error

Air filter air flow sen‐sor error

Obstacle Detection Er‐ror


Replace Lamp*

Lamp failure at poweron*

Supply System Error(Ballast)*

Replace Air Filter

No Air Filter

Low Air Flow

Air Flow Sensor Err.

Cinema filter warning

An e-mail notifying the operator of a problem/warning/status is issued 38

Message Remedy

Shutter warning

Obstacle Detectionwarning

Clean Air Filter Notice

Projector DirectionWarning

Lamp Mismatch Warn‐ing

Incorrect InstallationPosition/DirectionWarning

Other warning

Other error

No signal No image signals are being received by the projector.Check the connection status and check that the powerfor the connected equipment is turned on.

Network error (TCPconnection error)

Check the following items.Check that the projector's power is turned on.Check that the LAN cable is connected.Check that Standby Mode is set to Communication On(or Network On) or Network Monitoring is set to Onin the projector's configuration menu.s Projector's User's Guide

Network error(ESC/VP.net communi‐cation error)

Check that the projector has been correctly connectedto the network. s Projector's User's Guide

Network error (Moni‐tor Password authenti‐cation error)

Check the projector's Monitor Password.

Message Remedy

No Lens Error Check that the lens is installed correctly on theprojector. sProjector's User's Guide

* When the projector has 2 lamps, the additional information, such as (Lamp 1)or (Ballast 1), is displayed after the message so that you can know which lamphas problems/warnings.

Messages to inform that the projector has recovered from the error orwarning statuses are sent.

An e-mail notifying the operator of a problem/warning/status is issued 39

You can use the application lock to prevent third parties from operating theprojectors using EasyMP Monitor and from changing settings withoutauthority. Opening and closing EasyMP Monitor and status monitoring canstill be carried out even when the application lock is applied.

In addition, when a password has been set, the password must be enteredin order to cancel the application lock. This ensures that the applicationlock can not be easily cancelled, and thus improves system security.

Switching Application lock between Enabled and Disabled

Enabling the application lock

Procedure

Select "Application lock" from the Tool menu.The application lock will be enabled and no operations will be possibleother than opening and closing EasyMP Monitor and disabling theapplication lock.

Disabling the application lock

Procedure

A Select "Application unlock" from the Tool menu.

B The password entry window will be displayed, so enter the setpassword and then click "OK".If no password has been set (default setting), click OK withoutentering a password. It is recommended that you enter a password inorder to strengthen security.The application lock will be cancelled and operations can be carriedout as normal.

Setting a password for cancelling application lockCarry out the following operations while application lock is cancelled.

Procedure

A Select "Environment setup" from the Tool menu.The Environment setup window will be displayed.

B Select "Change the application lock password".

C Enter the password in both the "New password" and "Newpassword (confirm)" boxes and then click "OK".The password can be up to 16 bytes in length. Single-bytealphanumeric characters can be used.

Application lock function 40

Appendix

Projectors cannot be monitored or controlledCause Remedy

Is the projector connected tothe network correctly?

Check that the network cable has been connectedcorrectly. If the cable is not connected correctly,reconnect it.

Has the projector been set upcorrectly for connection to thenetwork?

Check the settings for the Network configurationmenu command.s Projector's User's Guide

Has EasyMP Monitor beeninstalled on the computercorrectly?

Uninstall EasyMP Monitor and then re-install it.s p.8

Are all the projectors that youwant to control or monitorregistered?

Register the projectors. s p.11

Is the projector's StandbyMode set to CommunicationOn (or Network On) orNetwork Monitoring set to Onin the configuration menu?

In order to use EasyMP Monitor to monitor andcontrol the projector when it is in standby mode, theprojector's Standby Mode must be set toCommunication On (or Network On) or NetworkMonitoring must be set to On in the configurationmenu.s Projector's User's Guide

An e-mail message is not sent when a problem occurs with a projector

Cause Remedy

Is the projector connected tothe network correctly?

Check that the network cable has been connectedcorrectly. If the cable is not connected correctly,reconnect it.

Cause Remedy

Has the projector been set upcorrectly for connection to thenetwork?

Check the settings for the Network configurationmenu command.s Projector's User's Guide

Have the SMTP server IPaddress, Port Number andRecipient mail address all beenset correctly?

Check the setting details.

Is the projector's StandbyMode set to CommunicationOn (or Network On) orNetwork Monitoring set to Onin the configuration menu?

In order to use EasyMP Monitor to monitor andcontrol the projector when it is in standby mode, theprojector's Standby Mode must be set toCommunication On (or Network On) or NetworkMonitoring must be set to On in the configurationmenu.s Projector's User's Guide

Has a critical problemdeveloped causing theprojector to momentarily stopworking?

When the projector has momentarily stoppedworking, it cannot send e-mail messages. If theprojector cannot be reset even after it has beenchecked, contact your dealer or the nearest addressprovided in the Support and Service Guide suppliedwith the projector.

Is power being supplied to theprojector?

Check if the power supply to the location where theprojector is set up has been interrupted, or if thecircuit breaker for the electrical outlet that theprojector is connected to has been tripped.

Troubleshooting 42

To save or transfer the existing projector settings, make a copy of the EMPMonitor.dat file before you uninstall the software. s "Transferring thesettings" p.7

The following procedures to uninstall EasyMP Monitor vary depending onyour operating system.

• If your operating system is Windows 2000 or Windows XPClick "Start" - ("Settings") - "Control Panel" - "Add/Remove Programs" or"Add or Remove Programs" to uninstall EasyMP Monitor.

• If your operating system is Windows Vista, Windows 7, or Windows10Click "Start" - "Control Panel" - "Uninstall a program" to uninstallEasyMP Monitor.

q If your operating system is Windows 10, right-click "Start", and thenclick "Control Panel".

• If your operating system is Windows 8 or Windows 8.1Select "Charms" - "Search", and then right-click (press and hold) "EasyMPMonitor Ver.X.XX". Select "Uninstall" from the app bar to uninstallEasyMP Monitor.

q Under Windows Vista, Windows 7, Windows 8, Windows 8.1, andWindows 10, settings and logs remain on the hard disk even afterEasyMP Monitor is uninstalled. If you do not need this information,delete the EasyMP Monitor Ver.X.XX (Ver.X.XX represents the versionof the existing software) folder. This folder can be found at "C:\Users\(User Name)\AppData\Local\VirtualStore\Program Files\EPSONProjector" if the default settings were used to install the software.

Uninstalling EasyMP Monitor 43

All rights reserved. No part of this publication may be reproduced, stored in a retrievalsystem, or transmitted in any form or by any means, electronic, mechanical,photocopying, recording, or otherwise, without the prior written permission of SeikoEpson Corporation. No patent liability is assumed with respect to the use of theinformation contained herein. Neither is any liability assumed for damages resultingfrom the use of the information contained herein.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of thisproduct or third parties for damages, losses, costs, or expenses incurred by thepurchaser or third parties as a result of: accident, misuse, or abuse of this product orunauthorized modifications, repairs, or alterations to this product, or (excluding theU.S.) failure to strictly comply with Seiko Epson Corporation's operating andmaintenance instructions.

Seiko Epson Corporation shall not be liable against any damages or problems arisingfrom the use of any options or any consumable products other than those designated asOriginal Epson Products or Epson Approved Products by Seiko Epson Corporation.

The contents of this guide may be changed or updated without further notice.

Illustrations in this guide and the actual projector may differ.

TrademarksMicrosoft, Windows, Windows Vista, and the Windows logo are trademarksof Microsoft Corporation in the United States of America and othercountries.Macintosh is a registered trademark of Apple Computer, Inc.Pentium is a registered trademark of Intel Corporation.EasyMP and EasyMP.net are trademarks of Seiko Epson Corporation.Other product names used herein are also for identification purposes onlyand may be trademarks of their respective owners. Epson disclaims any andall rights in those marks.

©SEIKO EPSON CORPORATION 2016. All rights reserved.

413295400EN

General Notice 44

epson easymp monitor ver.4.57 operation guide

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