eric dixon, cintas, how to avoid hazards and reduce risk along your e-commerce journey
TRANSCRIPT
Setting Up Your Project For Success
Eric Dixon
Uniforms Facility Services First Aid & Safety Document Management Fire ProtectionSafe Floors
Trust the Team with the White Truck™
Uniforms Facility Services First Aid & Safety Document Management Fire ProtectionSafe Floors
1,000,000Customers throughout North
America, Latin America,
Europe and Asia
Over 420Cintas business
locations
Cintas Services
Cintas’ Ecommerce Business Driver
• Cintas is The #1 Uniform Company in North America
• Homegrown Systems Are Very Functional
• So Why The Need For Change?
• Customer Expectations Are Changing Rapidly
• Need To Be More Agile and Adaptable to Digital Disruption
Ecommerce Platform Selection
• Feature Matrix
• Architecture
– ERP Integration vs Standalone
– OOTB vs Highly Customized Platform
• Strategy
Systems Integrator (SI) Selection
• What is Important to You?
• Cintas’ Thought Process
– Full Service
– Platform and Commerce Expertise
Discovery – Business• Deliverables
• Key Findings
– Data Driven Decision Making Requires…
– To Enable Business Transformation You Need To
Key Success FactorsRequirements
DefinitionValidation & Scoping
Discovery – Technical
• Lots of Technical “Stuff”
• Solution Architecture
• Non Functional Requirements
• Integration Landscape
• Involving SI and Platform PS in Solution Definition = Synergy
Discovery – Creative/Content
• Our Challenge: Provide a Tailored Ecommerce Experience, That Aligns With Our Customer’s Offline Experience
Final Thoughts
• Business Case - Gain Top Level Ownership
• Platform Selection - Understand Where You Want To Be in 3 Years
• SI Selection - Prioritize 4-5 Key Requirements for SI Evaluation
• Discovery - Eliminate “Sacred Cows” and Enable “Green Field”