eric santos-resume
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Eric Santos2326 Catalina Circle Apartment #380 [email protected] Ca, 92056760-880-9186
“ If “Marketing” means thinking about business
in terms of customer needs and their
satisfaction, then Eric Santos is a true
Marketer! Eric has keen insight into the mindset and preferences of the
traveling consumer, giving him a solid
advantage in ensuring the best buying outcome. He is an advocate for the
guest as well as the property.”Bill Seals
IND Marketing Consultant JW
Marriott Corporation
“Eric is a true professional in every
aspect of his job role. He gains respect quickly
with his extraordinary communication skills, earning guest loyalty. Winning team player-solid salesmanship, I
recommend him with the highest regard.”
Connie Orsak
Professional ProfileEager to provide quality service in every aspect of my work environment with special talents for sales, resort marketing, communication and attention to detail while incorporating value over price. Technologically savvy with a demonstrated ability to build new client base while expanding on current opportunities. Outstanding relationship building, training and presentation skills coupled with seven years of hospitality experience. Dedicated to creating unforgettable experiences, leading to clients for life.
Key Qualifications Perform administrative and customer service tasks with
high proficiency in multiple areas including operations, sales, marketing and customer call center.
Developed a reputation for quality of work and timely completion of projects
Recognized by managers for detail orientation and multitasking abilities.
Intrinsically motivated to provide support to others along their personal and professional journey by being a model of integrity, responsibility and compassion.
Computer Skills Software: Microsoft Windows®, Microsoft Word, Excel,
Power Point, WordPerfect, PageMaker, Opera-Reservation & Property Management Systems, Spasoft, EZ-Links and Golf Management Systems.
Proficient knowledge of the Internet, E-mail and Social Media
EmploymentProfessional Development within Hospitality
Loyalty & VIP Ambassador Omni La Costa Resort & SpaMay 2015-Present
VIP Guest Experience Coordinator Omni Rancho Las Palmas Resort & SpaJanuary 2012-May 2015
Golf Operations: Merchandise and Retail Sales Rancho Las Palmas Country ClubOctober 2011-January 2012
Reservation & Local Market Strategist Omni Rancho Las Palmas Resort & SpaNovember 2008-October 2011
Spa Sales Coordinator Omni Rancho Las Palmas Resort & SpaSeptember 2007-November 2008
Spa Group Sales Coordinator and Reception La Quinta Resort & Spa
VIP Manager Omni Rancho Las Palmas
“The strengths that Eric possesses cannot be
taught. His energetic, positive attitude and
strong determination to exceed expectations are such valuable traits that
drive improvements in the business daily”
Melissa TrinidadDirector of Retail
Grand Wailea
June 2006-September 2007Education, Honors, and CertificationsLoma Linda UniversitySchool of Allied Health, Medical RadiographyAssociate of Science in Radiologic TechnologySpecialized Training in Computed Tomography (CT)09/2009-09/2011