Netlink-SXM Customer Care Platform: Architecture

Copyright 2016 Netlink ERP Capabilities

#know us betterAgendaIntroIndustry FocusPeople ( Capacity)Our Expertise ( Capability)Differentiator (Cost )What we offerCase Study

#A global IT company that provides Information Technology and Business solutions using innovative platforms and frameworks to bring Immediate Business Results.We believe in true partnerships by making hard dollar investments in our client programsAbout Netlink Who We Are?

#Founded1999Facilities6 Delivery Centers2 physical Data Centers (MI, US & Bhopal, India) plus multiple virtual Data Centers across the globePartnershipsMember of the SAP Partner Edge open ecosystem

CertificationsCMMI3, ITIL, ISO 9001:2008, ISO 27001:2005, SSAE-16, PAH/Class A, PCI, Minority Business Enterprise, GSA HolderAwardsInc. 500, 2014 Crains FAST 50: Fastest-growing Companies #12, Entrepreneur of the Year, Best IT Company, Automotive Hall of Fame, Emerging Leader of the Year, Multiple Client Quality Awards, Multiple Client Recognitions, National NPR RecognitionNetlink Foundation Community-Oriented Activities since 2008Sponsor needy children to support them in realizing their true potential and take control of their futureSupport social service organizations such as American Cancer Society Program, UNICEF, MP Child Rights Observatory etc.Quick Facts

Technology CenterIndiaDelivery Center MI, USA

Data CenterMI, USA

Delivery CenterIndiaData CenterAPACData CenterAPAC

#Industry Focus

Automotive & Manufacturing (Discrete & Process )Technology & ServicesTelecom & Utilities

#Retail & Entertainment

Government & EducationUS Department of DefenseHRSSWayne County MichiganCity of SouthfieldMichigan

Telecom & Utilities

Healthcare

BeaumontHospitalsFinancial

Automotive & Manufacturing

Technology & Services

Proven Results across IndustriesOutstanding Customer Retention Rate: Our Customers always give us the Preferred Vendor status

#People (Capacity)

SAP certified consultantsPMP certified and SCRUM certified Agile project managersExpertise Areas R/3, ECC, HANA, CRM, SCM, SRM, NetWeaverAnalytics expertise BI, BO, HANA and Care Cloud

Our high caliber team consists of Platinum Certified SAP professionals, Project Management professionals and American Production and Inventory Control Society (APICS) professionals with a combined functional and technical experience of more than 500 staff years

#Our Expertise ( Capability)SAP project management SAP full implementation services: (ERP FI/CO, MM, PM, SD), HCM, CRM and SRM, APO, BPC SAP support Basis, security and functionalSAP migration (homogeneous and heterogeneous)SAP migration to HANASolution Manager SAP upgradesSAP implementationSAP mobility SAP BI, BO, BW, HANA

#Expertise Continued (Capability)SAPVersionsR/1, R/2, R/3, ECC, HANAFunctional Areas FI, CO, PP, MM, WM, PM, HR, PS, QM, AA, SDNetWeaver Computing platformABAP - Advanced Business Application Programming (Programming language)Basis Middleware/Base for functional modules/Administrator

#Differentiator (Cost ) One stop shop Boutique ServicesSAP migration, upgrade, implementationSAP maintenance with security and basis supportSAP maintenance with functional supportSoftware Factory As A Service Model Project delivery with agile approachadapt to changing environment and skill setFull end to end project delivery ( network, infrastructure , applications)Datacenter servicesInfra security services

#What We OfferSoftware FactoryProject DeliverySAP Business AnalystsSAP BasisSAP SecurityABAPFunctionalSolution Manager Mobility BI, BO, BW, HANA

Basis SupportSAP BasisSAP SecurityMigrationHomogenousHeterogeneousTo cloud or on-premiseUpgradesSAP upgradeDatabase upgrade (e.g. to HANA)ImplementationECCHANA

#Netlink SolutionMigration of Primary Data Center at Livonia, MI in US with Disaster Recovery and BCPData Center Hosting and Application Support Services for Portland and MI in US; Tillsonburg and St. Catharines in CanadaMigration & Support Services for SAP, QAD, VIN, EDI, Loftware and Custom ApplicationsMaintenance & Support Services for QAD, Qxtend, Shipping Application, EDI, Custom SharePoint Applications and Netlink Business Analytics24x7 IT Service Desk

Case Study: Migration of L&S Systems from ZF TRW to THKApplication Value Management (AVM)Oracle Sales Cloud CRMChallengesSystems of acquired plants had to be migrated along with dependent systems on a very tight timeline in compliance with Transitional Service AgreementTight timelines resulted in critical path change and tasks were run in parallel on a high-risk time-crunched planCodified knowledge was missing and hence knowledge transfer was difficultWorking across time zones Japan time for TG1 integration, Europe time for interaction with business users and IBM, US time for interaction with business users and ZF TRWResults & AdvantagesWithin budget and on-time project deliverySolution with end-to-end delivery from strategy planning to ongoing support and hostingSuccessful cutover within the weekend window of 48 hours leading to zero business discontinuitySuccess above and beyond a traditional IT supplier by scaling the scope beyond original discovery and tactically filling technology gapsHighest level of collaboration with all stakeholders

Background and Scope7 Linkage & Suspension (L&S) Plants of ZF TRW located in North America and EU were taken over by THK Group headquartered in JapanMigration of systems of all Linkage & Suspension (L&S) Plants to Netlink Data CenterData Centers, SAP, QAD, VIN, EDI, Loftware, Custom ApplicationsExternal Stakeholders: ZF-TRW, TRA, THK, Shared Services (IBM, HCL, TRW, Secure24), KDDI, SAP AG, QAD Internal Stakeholders: Infrastructure teams, Architecture teams, QAD team, SAP team, Linux team, DR site team (Denver)

Automotive & Manufacturing

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Why Netlink?

True PartnershipProven Delivery CapabilityFlexible Business and Engagement ModelStrong Utility Domain KnowledgeMMSDC Certified

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Thank You!

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Technologies Used - SAP Enterprise Portal 7.0, SAP ECC 6.0

Background of the ProjectDirect Allianz wanted to combine people and its practices along with the systems to successfully manage direct and channel relationships for customers like Xerox, Polaroid, Lenovo, etc. Our SolutionWe partnered with Direct Alliance to detail out all business processes & integrated it as end- to-end robust ERP solutionLegacy Transition without any interruptionsSAP-XI Process Integration, Apps ModernizationEnterprise Applications ImplementationState of the art technology adaptation SAP Solution for Finance, Materials, Sales ResultsArchitected agile processes to manage direct and channel relationships for customers like Xerox, Polaroid, Lenovo, etc. Prepared organization for new business growth/ spin-off : Wealth creationAchieved an on time & on budget project; fully commissioned by June 30, 2007 Industry- Financial ServicesCase Study AIS, India

Case Study: Direct AllianzDirect Allianz benefited from Netlink with implementing a robust fully integrated ERP business system with client processes that enabled them to expand business and profits without interrupting the current operationsProject SAP Implementation

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Technologies Used - SAP Enterprise Portal 7.0, SAP ECC 6.0, SAP CRM 7.0. SAP PI7.1

Background of the ProjectImplementation of SAP modules for CRM, FI/CO, PS, MM, SD and SAPIntegration with backend SAP systems with ECC and CRM as well as third party systems for email services, VOIP Services etc.Implementation of Single Sign-On from SAP portal, customer services portal, e-services portal, where customer or other partners could log-in to view pay bills etc.Our SolutionImplementation of SAP FI/CO, PS, MM, SD, and PMCRM 7.0 implementation, Integrated CRM 7.0 with ECC 6.0 Covering multiple areas in Sales/Service and Marketing SAP Enterprise Portal (version 7.0) to provide web interface for all the SAP and Non-SAP systems in landscapeResultsImproved customer interaction and satisfaction by implementing Sales, Marketing, Service, Interaction Center and Analytics in CRMStreamlined the business by implementation of Procure-to-Payment (P2P) and Order-to-Cash (OTC)Industry- TelecommunicationCase Study AISECT UNIVERSITY, India

Case Study: Open Range Communications We implemented all the functional modules for design, integration, and administration of the Enterprise Portal. We also handled all of the ABAP and Java-based technical development.

Project Integration with SAP Systems

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Technologies Used - SAP ECC 6.0Background of the ProjectLucent Technologies needed to replace legacy system with SAP R/3 backbone solutions. This was to cover their 24,000 nationwide employees in locations including Denver, Shreveport, LA, and Littlerock, AK.Lucent also needed common processes and systems across multiple business divisions to enable future business profitsOur SolutionImplementation of SAP R/3 modules: WM/IM, MM, FI, CO, PS, PP, SD and QMDesigning 3rd party logisticsResultsWe were able to reduce the cost of the clients legacy environment to release funds for new systems and applications by Designing raw materials and finished goods warehouse for good receipts, put away, cycle count process and replenishmentsDesigning a pick, pack and shipping process for domestic and international shipmentsDesigned reverse logistics process for domestic and international returnsIndustry- TelecommunicationsCase Study AIS, India

Case Study: Lucent TechnologiesProject SAP ImplementationWe managed SAP Implementation and resolved issues by -Integrating all major business processes into an integrated real time systemCommunication of consistent information across the entire companyRe-engineer major business processes for efficiency

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Technologies Used - SAP 4.6C, 4.7, and ECC 5.0

Background of the ProjectImplementation of SAP WM, FI/CO, SD, PP, and MM as well as the subsequent re-designs to adapt to changing business processes Our SolutionAll phases of the SAP implementations including re-engineering/optimizing business processes, mapping those business processes into SAP transactionsConfiguring SAP to ensure that the transaction processing meets all requirementsPerforming gap analysis where standard SAP functionality would not support defined business processes, and designing customizations to bridge those gaps ResultsCustomized business process for SAP WM implementation for international locations End-to-end implementation of SAP Financials and ControllingEnd-to-end implementation of SAP Sales and DistributionIndustry- TelecommunicationCase Study AISECT UNIVERSITY, India

Case Study: AvayaOur team successfully managed SAP Implementations and resolved issues by Identifying and validating the material master for placement and removal strategies,Identifying PO issues, correcting Purchase orders andIdentifying materials with UoM issues and correcting material masterProject Implementation of SAP Systems

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Technologies Used - SAP ECC 6.0Background of the ProjectScentsy wanted to implement an SAP based solution that encompassed HR, FI/CO, WM/IM, SD, DP/SNP, Forecasting and Sourcing, and BOBJ/BW

Our SolutionExecuted an end-to-end implementation of SAP WM/IM for all of Scentsy's warehousesIn addition to blueprinting, configuration, testing, and training from the functional side, we also performed tasks such as development related to RICEF objects and RF Device Integration

ResultsImplemented Procure-to-Pay process in SAPImplemented Quotation-to-Cash process in SAPFull lifecycle implementation of SAP WM and IM for 6 plants/11 warehousesIndustry- Direct Selling Case Study AIS, India

Case Study: SCENTSYProject SAP Implementation

We managed SAP Implementation and resolved issues by -Designing picking tours to optimize the travel time and distance for the warehouse pickersRF console for increasing warehouse productivityWarehouse Activity Monitor and RF Monitor for the purpose of Labor Management

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Technologies Used - SAP ECC 6.0, ITSBackground of the ProjectSkyworks wanted to implement the SAP module WM/IM. Other SAP modules WM, IM, SD, FI/CO, MM, and PP had already been implemented and this was an optimization projectOur SolutionWe collaborated with key stakeholders and internal personnel at Skyworks to enhance the business benefit of SAP WM/IM for Skyworks. This included automating warehouse-related business processes through WMS Bin transactions, report transactions, transfer requirement transactions, transfer order transactions, warehouse Activity Monitor transactions, Physical Inventory transactions, and difference clearance transactions. ResultsImplemented Warehouse Management for Boston, Mexicali, and Los Angeles plantsActivated RF consoleITS server setup and configurationDesigned custom reports, including for Capacity Load Utilization, Bin Status, and Stock Comparison between IM and WMIndustry- SemiconductorsCase Study AIS, India

Case Study: SkyworksProject SAP ImplementationWe managed SAP Implementations and resolved issues by -Picking strategies by separating material as fast moving, slow moving and dead stock itemsImproved productivity in the warehouse by implementing the RF console and ITS Mobile Server

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Technologies Used - SAP ECC 6.0Background of the ProjectInsight needed to redesign their picking processes and systems across multiple business divisions to enable future business profits and, Integrate all major business processes into an integrated real time system

Our SolutionUsed SAP Best Business PracticesUsed government regulated cycle counting practicesUsed Optimization tools and Methodology

ResultsWe drove down the cost of the clients legacy environment to release funds for new systems and applications by Designed picking processes for Customer Owned Inventory (COI)Designed cycle counting processes for the warehouse and Customer Owned Inventory (COI)Designed reverse logistic process for domestic and international returns.Industry- Supply Chain ManagementCase Study AIS, India

Case Study: Insight Inc.Project SAP ImplementationWe managed SAP Implementations and resolved issues by -Integrating all major business processes into an integrated real time systemCommunication of consistent information across the entire companyRe-engineer major business processes for efficiency

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Technologies Used - SAP ECC 6.0Background of the ProjectDelphi wanted to be recognized as the best supplier in the automotive market, support customers with global, single point sourcing capabilities & systemStreamline its Common business processes by countries -10 - (Finance) & divisions -7- (PC & L) across 54 sitesShare information across the European supply chain to be global & not only local through the integrated functionsSupport Pan European decision makingOur SolutionUsed SAP Best Business PracticesUsed government regulated cycle counting practicesUsed Optimization tools and MethodologyResultsReduced cost structure by 30% by -Standardizing customer and supplier data Doubling its stock turns, 15% reduction in scrap and 20% reduction in spares inventory, reducing headcount by 10% in logisticsIndustry- AutomotiveCase Study AIS, India

Case Study: DelphiProject SAP Implementation

We managed SAP Implementations and realized tangible business benefits.Over 200 unique legacy systems were eliminated resulting in Total IT spend reduced by over $90M exceeding the 25% reduction target.Netlink defined and implement business best practices to support the processes

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Technologies Used - SAP ECC 6.0Background of the ProjectRR needed to replace legacy systems with an SAP R/3 COTS backbone solution. This was to cover their 24,000 worldwide employees in locations including Indianapolis in the US, Montreal in Canada, and Derby and Bristol in the UK,Needed common processes and systems across multiple business divisions to enable future business profitsIntegrate all major business processes into an integrated real time systemCommunication of consistent information across the entire companyOur SolutionSupported with Development of a single, consistent process and system model with Implemented SAP R/3 modules FI, CO, MM, PS, PP, SDGlobal complex, multi-language SAP R3 implementation- 9 countries & 70 sitesResultsWe defined four enterprise level metrics monitored on a quarterly basis. Targets for each metric have been established as : 50% reduction in inventory 40% reduction in the cost of non-quality, 50% improvement in operation effectiveness and 30% reduction in the cost of purchased services and materialIndustry- Supply Chain ManagementCase Study AIS, India

Case Study: Rolls RoyceProject SAP Implementation

We managed SAP Implementations on time and under budget, Drove down the cost of the clients legacy environment to release funds for new systems and applications.

Delivered the SAP and other core systems for Product Data and Document Management on an ASP basis

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know us betterAgendaAbout NetlinkThe Netlink AdvantageNetlink experience with IT separation from ZF TRW to THK (Linkage & Suspension)ZF TRW to THK Migration AchievementsQAD Environment at ZF TRWSAP Environment at ZF TRWZF TRW QAD LandscapeGIFCO to THK (Total Global - TG1) Financial Rollup Migration & IntegrationMultiple Office Productivity and Collaboration ProjectsProject TimelineOther Netlink ZF TRW Projects

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