error codes axys

HEALTHCARE Imaging Services

Chapter 3.3

Repair and ServiceTroubleshooting

Document No: DD+DIS033.07E

DOCUMENT CONTROL NOTE:

The controlled version of this document resides on MedNet. Any printed copy of this document is uncontrolled.

Edition 1, Revision 1 03-2011 printed in Germany Agfa Company Confidential

Document Node ID: 14349766 eq_03-3_troubleshooting_e_template_v06

Copyright 2011 Agfa HealthCare N.V.

DRYSTAR AXYSType 5367/100

Purpose of this Document

This document describes the systematic troubleshooting of the printer

Document History

Edition. Revision

Release Date

Changes compared to previous Version 1.0:

1.1 03-2011 Replaced previous list of error codes by error codes of software 2.1.0_C2.

Referenced Documents

Document Title

DD+DIS261.10E DRYSTAR AXYS SIB11: Software 2.1.0_C2 available

DD+DIS033.07E




Edition 1, Revision 1 DRYSTAR AXYS Chapter 3.3 / 2 of 72 03-2011 Type 5367/100 Agfa Company Confidential

Manufacturer Agfa HealthCare N.V.

Publisher Agfa-Gevaert HealthCare GmbH Tegernseer Landstrae 161 D - 81539 Mnchen Germany

Copyright 2011 Agfa HealthCare N.V. All rights reserved. Technical modifications reserved.

AGFA and the Agfa-Rhombus are trademarks of Agfa HealthCare N.V.

WARNING: Improper operation or service activities may cause damage or injuries.

INSTRUCTION:

(1) Read the "Generic Safety Directions" document (see MEDNET GSO => General Info => Agfa HealthCare => Publications => Service Manual) prior to attempting any operation, repair or maintenance task on the equipment.

(2) Strictly observe all safety directions within the "Generic Safety Directions" and on the product.

NOTE:

To verify the latest version of single documents and of Service Manuals refer to the Document Type Order List in the GSO library.

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LIST OF CONTENTS

1 GENERAL TROUBLESHOOTING PROCEDURE ...................................................................4

2 ERROR CATALOGUE..............................................................................................................5

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1 General Troubleshooting Procedure The troubleshooting procedure depends on the symptom of the fault. Refer to Figure 1:

The online diagnosis has checked all possible reasons for the fault. The only possible cure: To replace a certain module

The online diagnosis has detected,that more than one possible reason for the fault exists.

The configured number of cycles for a certain maintenance action has been reached.

The online diagnosis was not able tostart up.

A sporadic or persistent film jam occured.

The image sent from the modalityis not printed. It does not appearin the printer queue.

The image(s) show stripes, dots, density or contrast faults.

For more than 5 minutes the printer shows message "Please wait selftest proceeding".

Refer totable next page.

See alsoTroubleshootingGuide.



Refer to IMPORTANTnote next page.

Refer to IMPORTANTnote next page.

Refer toTroubleshooting Guide.

refer toTroubleshooting Guide.




See MEDNET, GSO Library: Hardcopy - Dry Imagers - Drystar Axys - Troubleshooting Guide

*

*

*

*

*

*

*

*

MODXX

Please replace module

The online diagnosis has detected a fault, which still allows printing, however The print quality is reduced or The print quality can be reduced in the near future or A defective part requires replacement in the near future

New Error: Exxxxxx

xxxxxxxxxxxxxxxxxxxxxxxxx

New Warning: Wxxxxxx

xxxxxxxxxxxxxxxxxxxxxxxx

New Maintenance: Mx

xxxxxxxxxxxxxxxxxxxxxxxxx

Error

System Failure

Film Jam!

XXXXXXXXXXXXXXXXXXXX

Modality Name TimeFilm X of Y

Z %

536733aa.cdr

Please waitSelftest Proceeding

*

Figure 1

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2 Error Catalogue The error catalogue is part of the device software (file "error.xml"). The print-out supplied here is based on software release 2.1.0_C2 It is also available via browser pages, menu 'Service Engineer tools - List of Errors'

IMPORTANT:

Error codes EXXXXX and WXXXXX (displayed on the local display), are registered in the infocounter as error codes HCXXXXX. The next pages list the HC codes totether with reason and cure. Error codes "MOD XX - Please replace module" are also mapped to an HC code. This HC code can be looked up in key-operator menu "7 Service Actions - Error Codes". Depending on attributes for "Type" and "Action" (see error descriptions below) error messages will be issued as error code or plain text: Type Action Error message will be issued as Defect Replace Message "MODXX Please replace module" Defect See manual Message "EXXXXXX texttext" Failure None Message "WXXXXXX - texttext"

Accidental None Message "texttext" (e.g. remove film jam)

List of Modules: MOD Nr.. Spare Part MOD01 UPPER TRAY W/O TAG READER MOD02 LOWER TRAY W/O TAG READER MOD03 / MOD04 UPPER / LOWER PICK UP MODULE MOD05 THERMAL HEAD MOD06 OUTPUT MODULE MOD07 DRUM DRIVE MODULE MOD08 DEVIL MODULE or DEVIUS MODULE MOD09 POWER SUPPLY MOD10 KEYPAD/DISPLAY MODULE MOD11 INPUT SENSORS MODULE MOD12 THANOS W/O SDRAM or TYNDALL W/O SDRAM MOD13 CAM DRIVE MODULE MOD14 GEAR BOX & BELT MOD15 SUSPENSION DRIVE MODULE MOD16 TPH COOLING FAN MOD17 PUMP & VALVES ASSY MOD18 RAM MODULE MOD20 VILIS COOLING FAN

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Repair and ServiceTroubleshooting - Error Codes




LIST OF ERRORS MODULE : uppertraymodule

Elabel : No

HC301000 : uppertraymodule.connected

Type Defect

Context E301000

Action SeeManual

Reason XS7 or XS8 not connected

Cure1 Connect XS7 or XS8

HC301001 : uppertray.overruled

Type Failure

Context W301001

Action None

Reason Inputtray overruled (dmax 2.0)

Cure Replace filmpack

HC301002 : uppertray.disabled

Type Failure

Context W301002

Action None

Reason Inputtray disabled


HC301003 : uppertraymodule.tagreader

Type Failure

Context W301003

Action None

Reason1 Tag reader not connected

Cure1 Connect tag reader

Reason2 Tag reader defect

Cure2 Replace

Part Tag reader

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HC301004 : uppertraymodule.s11

Type Failure

Context W301004

Action None

Reason1 S11 not connected

Cure1 Connect S11

Reason2 Upper tray module defect

Cure2 Replace

Part MOD01


Type Failure

Context W301005

Action None


Cure1 Connect S24


Cure2 Replace

Part MOD01

HC301006 : uppertraymodule.takeoversensors.working

Type Defect

Context E301006

Action SeeManual

Reason1 S11 and S24 not connected

Cure1 Connect S11 and S24


Cure2 Replace

Part MOD01

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Type Failure

Context W301007

Action None


Cure1 Connect S1


Cure2 Replace

Part MOD01

HC301016 : upper.filmcal.required

Type Failure

Context W301016

Action None

Reason Upper tray needs calibration

Cure Perform upper tray calibration

HC301018 : upperTag-unsupported

Type Accidental

Context

Action None

Reason Wrong version in upper tray


HC301019 : tag.history.insecure

Type Defect

Context E301019

Action SeeManual

Reason Tag history is corrupt

Cure make Emergency sw install without preserving config

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HC301020 : uppertraymodule.s11.flagproblem

Type Failure

Context W301020

Action None

Reason S11 defect

Cure Replace

Part MOD01

HC301021 : uppertraymodule.s24.flagproblem

Type Failure

Context W301021

Action None

Reason S24 defect

Cure Replace

Part MOD01

HC301022 : uppertraymodule.sensors

Type Failure

Context W301022

Action None

Reason1 one of the takeoverdetection sensors is not functioning

Cure1 Remove jam


Cure2 Replace

Part MOD01

HC301023 : backside.jam.upper

Type Accidental

Context

Action None

Reason backside jam while printing from upper tray

Cure Insert filmpack correctly

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MODULE : lowertraymodule

Elabel : No

HC302000 : lowertraymodule.connected

Type Defect

Context E302000

Action SeeManual

Reason XS9 not connected to lower tray module

Cure1 Connect XS9 to lower tray module

HC302001 : lowertray.overruled

Type Failure

Context W302001

Action None

Reason Inputtray overruled (dmax 2.0)


HC302002 : lowertray.disabled

Type Failure

Context W302002

Action None

Reason Inputtray disabled


HC302003 : lowertraymodule.tagreader

Type Failure

Context W302003

Action None

Reason1 Tag reader not connected

Cure1 Connect tag reader

Reason2 Tag reader defect

Cure2 Replace

Part Tag reader

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HC302007 : lowertraymodule.s2

Type Failure

Context W302007

Action None


Cure1 Connect S2

Reason2 Lower tray module defect

Cure2 Replace

Part MOD02

HC302016 : lower.filmcal.required

Type Failure

Context W302016

Action None

Reason Lower tray needs calibration

Cure Perform lower tray calibration

HC302018 : lowerTag-unsupported

Type Accidental

Context

Action None

Reason Wrong version in lower tray


HC302023 : backside.jam.lower

Type Accidental

Context

Action None

Reason backside jam while printing from lower tray

Cure Insert filmpack correctly

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HC302024 : used.film.upper

Type Failure

Context W302024

Action None

Reason counter of new filmpack in upper tray was already low. It was used in another printer

Cure Replace filmpack when filmcount runs out

HC302025 : used.film.lower

Type Failure

Context W302025

Action None

Reason counter of new filmpack in lower tray was already low. It was used in another printer

Cure Replace filmpack when filmcount runs out

MODULE : upperpickupmodule

Elabel : Yes

HC303000 : upperpickupmodule.film.pickupposition

Type Accidental

Context

Action None

Reason Upper input jam

Cure Remove upper input jam

HC303001 : upperpickupmodule.film.bendposition

Type Accidental

Context

Action None



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HC303002 : upperpickupmodule.film.homeposition

Type Accidental

Context

Action None

Reason Upper pickup homing failed accidently

Cure Self resolving accident

HC303003 : upperpickupmodule.film.vacuum

Type Accidental

Context

Action None

Reason1 Upper input jam

Cure1 Remove upper input jam

Reason2 vacuum system failing

Cure2 clean vacuum tubes , filter , vacuum cups ......

Reason3 Lower pickup module defect

Cure3 Replace

Part vacuum pump

HC303004 : upperpickupmodule.filmpickup

Type Accidental

Context

Action None



HC303005 : upperpickupmodule.s18.low

Type Accidental

Context

Action None



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HC303006 : upperpickupmodule.s18.high

Type Accidental

Context

Action None

Reason Internal jam

Cure Remove internal jam

HC303007 : upperpickupmodule.pickup.skew

Type Accidental

Context

Action None



HC303008 : upperpickupmodule.tphalign

Type Accidental

Context

Action None



HC303009 : upperpickupmodule.film.align

Type Accidental

Context

Action None



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HC303010 : upperpickupmodule.homeposition

Type Failure

Context W303010

Action None

Reason Upper pickup homing failed accidently


HC303011 : upperpickupmodule.thpositioning

Type Accidental

Context

Action None



HC303012 : upperpickupmodule.elabel.present

Type Failure

Context W303012

Action None

Reason1 Upper pickup elabel not connected

Cure1 Connect upper pickup elabel

Reason2 Upper pickup Elabel defect

Cure2 Replace

Part MOD03

HC303013 : upperpickupmodule.elabel.config

Type Failure

Context W303013

Action None

Reason Upper pickup elabel defect

Cure Replace

Part MOD03

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HC303014 : upperpickupmodule.connected

Type Failure

Context W303014

Action None

Reason1 XS1 disconnected

Cure Connect XS1

Reason Upper pickup module defect

Cure Replace

Part MOD03

HC303015 : upperpickupmodule.working

Type Failure

Context W303015

Action None

Reason1 Upper pickup module defect

Cure1 Replace

Part MOD03

Reason2 Film wrinkled in upper tray

Cure2 Remove wrinkled film

HC303016 : upperpickupmodule.passed.high

Type Failure

Context W303016

Action None

Reason1 Upper pickup past sensor jammed

Cure1 Free upper pickup past sensor

Reason2 Upper pickup past sensor defect

Cure2 Replace

Part MOD03

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HC303021 : upperpickupmodule.m7.connection

Type Failure

Context W303021

Action SeeManual

Reason1 Upper pickup motor not connected

Cure1 reconnect upper pickup motor


Cure2 Replace

Part MOD03

HC303022 : upperpickupmodule.m7.shortcircuit

Type Defect

Context E303022

Action SeeManual

Reason Upper pickup module defect

Cure Replace

Part MOD03

HC303023 : upperpickupmodule.s14

Type Failure

Context W303023

Action None

Reason1 Upper pickup home sensor S14 malfunctioning

Cure1 check upper pickup home sensor S14


Cure2 Replace

Part MOD03

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Type Failure

Context W303024

Action None

Reason1 Upper pickup pickup sensor S15 malfunctioning

Cure1 check upper pickup pickup sensor S15


Cure2 Replace

Part MOD03


Type Failure

Context W303025

Action None

Reason1 Upper pickup passed sensor S18 malfunctioning

Cure1 check upper pickup passed sensor S18


Cure2 Replace

Part MOD03

MODULE : lowerpickupmodule

Elabel : Yes

HC304000 : lowerpickupmodule.film.pickupposition

Type Accidental

Context

Action None

Reason Lower input jam

Cure Remove lower input jam

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HC304001 : lowerpickupmodule.film.bendposition

Type Accidental

Context

Action None



HC304002 : lowerpickupmodule.film.homeposition

Type Accidental

Context

Action None



HC304003 : lowerpickupmodule.film.vacuum

Type Accidental

Context

Action None

Reason1 Lower input jam

Cure1 Remove lower input jam

Reason2 vacuum system failing

Cure2 clean vacuum tubes , filter , vacuum cups ......


Cure3 Replace

Part vacuum pump

HC304004 : lowerpickupmodule.filmpickup

Type Accidental

Context

Action None



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HC304005 : lowerpickupmodule.s19.low

Type Accidental

Context

Action None



HC304006 : lowerpickupmodule.s19.high

Type Accidental

Context

Action None

Reason Internal jam


HC304007 : lowerpickupmodule.pickup.skew

Type Accidental

Context

Action None



HC304008 : lowerpickupmodule.tphalign

Type Accidental

Context

Action None



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HC304009 : lowerpickupmodule.film.align

Type Accidental

Context

Action None



HC304010 : lowerpickupmodule.homeposition

Type Failure

Context W304010

Action None

Reason Lower pickup homing failed accidently


HC304011 : lowerpickupmodule.thpositioning

Type Accidental

Context

Action None



HC304012 : lowerpickupmodule.elabel.present

Type Failure

Context W304012

Action None

Reason1 Lower pickup elabel not connected

Cure1 Connect lower pickup elabel

Reason2 Lower pickup Elabel defect

Cure2 Replace

Part MOD04

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HC304013 : lowerpickupmodule.elabel.config

Type Failure

Context W304013

Action None

Reason Lower pickup elabel defect

Cure Replace

Part MOD04

HC304014 : lowerpickupmodule.connected

Type Failure

Context W304014

Action None

Reason1 XS4 disconnected

Cure Connect XS4

Reason lower pickup module defect

Cure Replace

Part MOD04

HC304015 : lowerpickupmodule.working

Type Failure

Context W304015

Action None


Cure1 Replace

Part MOD04

Reason2 Film wrinkled in upper tray

Cure2 Remove wrinkled film

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HC304016 : lowerpickupmodule.passed.high

Type Failure

Context W304016

Action None

Reason1 Lower pickup past sensor jammed

Cure1 Free lower pickup past sensor

Reason2 Lower pickup past sensor defect

Cure2 Replace

Part MOD04

HC304021 : lowerpickupmodule.m6.connection

Type Failure

Context W304021

Action SeeManual

Reason1 Lower pickup motor not connected

Cure1 connect lower pickup motor


Cure2 Replace

Part MOD04

HC304022 : lowerpickupmodule.m6.shortcircuit

Type Defect

Context E304022

Action SeeManual

Reason Lower pickup module defect

Cure Replace

Part MOD04

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HC304023 : lowerpickupmodule.s16

Type Failure

Context W304023

Action None

Reason1 Lower pickup home sensor S16 malfunctioning

Cure1 check lower pickup home sensor S16


Cure2 Replace

Part MOD04


Type Failure

Context W304024

Action None

Reason1 Lower pickup pickup sensor S17 malfunctioning

Cure1 check lower pickup pickup sensor S17


Cure2 Replace

Part MOD04


Type Failure

Context W304025

Action None

Reason1 Lower pickup passed sensor S19 malfunctioning

Cure1 check lower pickup passed sensor S19


Cure2 Replace

Part MOD04

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MODULE : thmodule

Elabel : Yes

HC305000 : thmodule.high

Type Defect

Context E305000

Action SeeManual

Reason Coolingfan defect

Cure Replace

Part MOD16

HC305001 : thmodule.thpos.fail

Type Accidental

Context

Action None

Reason Internal jam

Cure Resolve jam

HC305002 : thmodule.thermalheadheater

Type Failure

Context W305002

Action SeeManual

Reason1 Connector P3 on PSU not connected

Cure1 Connect P3 on PSU

Reason2 Connectors P2 and P3 on OSB not connected

Cure2 Connect connectors P2 and P3

Reason3 Connectors P6 on OSB not connected

Cure3 Connect connector P6

Reason4 Connector XS6 on heater not connected

Cure4 Connect connector XS6

Reason5 Sensor S12 defect

Cure5 Replace MOD04

Reason6 PSU defect

Cure6 Replace

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Part MOD09

Reason7 TH defect

Cure7 Replace

Part MOD05

HC305003 : thmodule.elabel.present

Type Failure

Context W305003

Action None

Reason1 TH Elabel not connected

Cure1 Connect TH elabel

Reason2 Elabel defect

Cure2 Replace

Part MOD05

HC305004 : thmodule.elabel.config

Type Failure

Context W305004

Action None

Reason Elabel defect

Cure Replace

Part MOD05

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HC305005 : thmodule.device.current

Type Defect

Context E305005

Action SeeManual





Reason3 Connectors P3 on TH not connected

Cure3 Connect connector P3 on TH

Reason4 Connector P2 on TH not connected




Reason6 Connector P43 on MOD08 baseboard (Devil or Devius) not connected

Cure6 Connect connector P43 on MOD08 baseboard (Devil or Devius)

Reason7 PSU defect

Cure7 Replace

Part MOD09

Reason8 OSB defect

Cure8 Replace

Part OSB

Reason9 TH defect

Cure9 Replace

Part MOD05

HC305006 : thmodule.powerlogic

Type Defect

Context E305006

Action SeeManual






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Reason5 PSU defect

Cure5 Replace

Part MOD09

Reason6 OSB defect

Cure6 Replace

Part OSB

Reason7 TH defect

Cure7 Replace

Part MOD05

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HC305007 : thmodule.headvoltageactuator

Type Defect

Context E305007

Action SeeManual













Reason7 PSU defect

Cure7 Replace

Part MOD09

Reason8 OSB defect

Cure8 Replace

Part OSB

Reason9 TH defect

Cure9 Replace

Part MOD05

HC305008 : thmodule.osb.connected

Type Defect

Context E305008

Action SeeManual

Reason1 P1 on OSB not connected

Cure1 Connect P1 on OSB

Reason2 P1 on MOD08 baseboard (Devil or Devius) not connected

Cure2 Connect P1 on MOD08 baseboard (Devil or Devius)

Reason3 OSB defect

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Cure3 Replace

Part OSB

HC305009 : thmodule.thermalheadheating

Type Failure

Context W305009

Action SeeManual

Reason TH module heater defect

Cure Replace

Part MOD05

HC305010 : thmodule.voltage.low

Type Failure

Context W305010

Action SeeManual

Reason1 Serial connection to powersupply fails

Cure1 power down the printer, and power up again

Reason2 PSU module defect

Cure2 Replace

Part MOD09

Reason3 TH module defect

Cure3 Replace

Part MOD05

IMPORTANT:

This fault may have following additional reason and cure:

Reason: Film Calibration files corrupted.

Cure: Reset the calibration data for the film calibration of the upper and lower tray, followed by a film calibration for both trays.

DD+DIS033.07E





HC305011 : thmodule.thinstall

Type Defect

Context 05

Action Replace

Reason TH data is not loaded properly

Cure Replace

Part MOD05

HC305012 : thmodule.resolution

Type Defect

Context E305012

Action SeeManual

Reason TH has the wrong resolution for this printer OR this software is installed on the wrong printer

Cure Replace

Part MOD05

HC305021 : thmodule.device.thermistors

Type Defect

Context 05

Action Replace









Reason5 TH defect

Cure5 Replace

Part MOD05

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MODULE : outputmodule

Elabel : Yes

HC306000 : outputmodule.connected

Type Defect

Context E306000

Action SeeManual

Reason1 XS2 not connected

Cure1 Connect XS2


Cure2 Connect XS3

HC306001 : outputmodule.cdm.init

Type Failure

Context W306001

Action None

Reason Output module defect

Cure Replace

Part MOD06

HC306002 : outputmodule.intensity.scan

Type Accidental

Context

Action None

Reason Internal film jam

Cure Remove film jam

DD+DIS033.07E





HC306003 : outputmodule.outputsensor.hi

Type Accidental

Context

Action None

Reason Output film jam


HC306004 : outputmodule.printingFail

Type Accidental

Context

Action None

Reason1 Internal film jam

Cure1 Remove film jam

Reason2 S18 or S19 is sticking

Cure2 replace this upper or lower tray

HC306005 : outputmodule.film.scan

Type Accidental

Context

Action None


Cure Remove jam

HC306006 : outputmodule.outputSensor.lo

Type Accidental

Context

Action None



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HC306007 : outputmodule.outputorscan.fail

Type Accidental

Context

Action None



HC306008 : outputmodule.outputhome.fail

Type Accidental

Context

Action None



HC306009 : outputmodule.cdmhome.fail

Type Accidental

Context

Action None



HC306010 : outputmodule.elabel.present

Type Failure

Context W306010

Action None

Reason1 Output elabel not connected

Cure1 Connect output elabel

Reason2 Output elabel defect

Cure2 Replace

Part MOD06

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HC306011 : outputmodule.elabel.config

Type Failure

Context W306011

Action None

Reason Output elabel defect

Cure Replace

Part MOD06

HC306012 : outputmodule.cdm.home

Type Accidental

Context

Action None

Reason CDM homing accidently failed


HC306013 : outputmodule.home

Type Accidental

Context

Action None

Reason1 Output homing accidently failed

Cure1 Self resolving accident

Reason2 Output module defect

Cure2 Replace

Part MOD06

HC306014 : outputmodule.cdminstall

Type Failure

Context W306014

Action None

Reason CDM needs calibration

Cure Calibrate CDM

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HC306015 : outputmodule.intensity.unstable

Type Failure

Context W306015

Action None

Reason CDM intensity is unstable

Cure Replace CDM module MOD06

HC306020 : outputmodule.working

Type Defect

Context 06

Action Replace


Cure Replace

Part MOD06

HC306021 : outputmodule.m4.connection

Type Defect

Context E306021

Action SeeManual

Reason1 Output motor not connected

Cure1 connect output motor


Cure2 Replace

Part MOD06

HC306022 : outputmodule.m4.shortcircuit

Type Defect

Context E306022

Action SeeManual


Cure Replace

Part MOD06

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HC306023 : outputmodule.cdm.m5.connection

Type Defect

Context E306023

Action SeeManual

Reason1 CDM motor not connected

Cure1 connect CDM motor


Cure2 Replace

Part MOD06

HC306024 : outputmodule.cdm.m5.shortcircuit

Type Defect

Context E306024

Action SeeManual


Cure Replace

Part MOD06

HC306025 : outputmodule.s5

Type Defect

Context 06

Action Replace


Cure Replace

Part MOD06

HC306026 : outputmodule.s6

Type Defect

Context 06

Action Replace


Cure Replace

Part MOD06

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HC306027 : outputmodule.cdm.s10

Type Defect

Context 06

Action Replace


Cure Replace

Part MOD06

HC306028 : outputmodule.cdm.working

Type Defect

Context 06

Action Replace


Cure Replace

Part MOD06

MODULE : drumdrivemodule

Elabel : No

HC307001 : drumdrivemodule.m1.connection

Type Defect

Context E307001

Action SeeManual

Reason1 M1 not connected

Cure1 Connect M1

Reason2 Drum drive module defect

Cure2 Replace

Part MOD07

IMPORTANT:


Reason: Ambient temperature too low when switching on the printer.

Cure: Ensure that ambient temperature is within specifications (+15 C to +30 C)

DD+DIS033.07E





HC307002 : drumdrivemodule.s9

Type Defect

Context E307002

Action SeeManual


Cure1 Connect S9

Reason2 Drum drive module defect

Cure2 Replace

Part MOD07

HC307004 : drumdrivemodule.move

Type Accidental

Context

Action None

Reason Drum drive move failed accidently

Cure Selfresolving accident

HC307020 : drumdrivemodule.working

Type Defect

Context 07

Action Replace

Reason Drum drive module defect

Cure Replace

Part MOD07

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HC307021 : drumdrivemodule.m1.shortcircuit

Type Defect

Context E307021

Action SeeManual

Reason Drum drive module defect

Cure2 Replace

Part MOD07

MODULE : devilmodule

Elabel : Yes

HC308000 : devilmodule.dsh.connected

Type Defect

Context E308000

Action SeeManual

Reason1 Connector P9 not connected

Cure1 Connect P9

Reason2 MOD08 baseboard (Devil or Devius) module defect

Cure2 Replace

Part MOD08

HC308001 : devilmodule.psu.connected

Type Defect

Context E308001

Action SeeManual


Cure1 Connect P15


Cure2 Replace

Part MOD08

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HC308002 : devilmodule.keypad.connected

Type Defect

Context E308002

Action SeeManual


Cure1 Connect P8


Cure2 Replace

Part MOD08

HC308003 : devilmodule.th.connected

Type Defect

Context E308003

Action SeeManual


Cure1 Connect P43


Cure2 Connect P1 on TH


Cure3 Replace

Part MOD08

Reason4 TH defect

Cure4 Replace

Part MOD05

IMPORTANT:


Reason: Ambient temperature too low when switching on the printer.

Cure: Ensure that ambient temperature is within specifications (+15 C to +30 C)

DD+DIS033.07E





HC308004 : devilmodule.p21.connected

Type Defect

Context E308004

Action SeeManual


Cure1 Connect P21


Cure2 Replace

Part MOD08


Type Defect

Context E308005

Action SeeManual


Cure1 Connect P20


Cure2 Replace

Part MOD08


Type Defect

Context E308006

Action SeeManual


Cure1 Connect P41


Cure2 Replace

Part MOD08

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Type Defect

Context E308007

Action SeeManual


Cure1 Connect P40


Cure2 Replace

Part MOD08


Type Defect

Context E308008

Action SeeManual

Reason1 Connector P1 not connected on MOD08 baseboard (Devil or Devius)



Cure2 Replace

Part MOD08

HC308009 : devilmodule.elabel.present

Type Failure

Context W308009

Action None

Reason1 MOD08 baseboard (Devil or Devius) Elabel not connected

Cure1 Connect MOD08 baseboard (Devil or Devius) elabel

Reason2 MOD08 baseboard (Devil or Devius) Elabel defect

Cure2 Replace

Part MOD08

DD+DIS033.07E





HC308010 : devilmodule.elabel.config

Type Failure

Context W308010

Action None

Reason MOD08 baseboard (Devil or Devius) Elabel defect

Cure Replace

Part MOD08

HC308011 : devilmodule.power.3v3

Type Defect

Context E308011

Action SeeManual


Cure1 Replace

Part MOD08


Cure2 Replace

Part MOD09

HC308012 : devilmodule.power.12v

Type Defect

Context E308012

Action SeeManual


Cure1 Replace

Part MOD08


Cure2 Replace

Part MOD09

DD+DIS033.07E





HC308013 : devilmodule.power.n12v

Type Defect

Context E308013

Action SeeManual


Cure1 Replace

Part MOD08


Cure2 Replace

Part MOD09

HC308014 : devilmodule.power.24v

Type Defect

Context E308014

Action SeeManual


Cure1 Replace

Part MOD08


Cure2 Replace

Part MOD09

HC308015 : devilmodule.power.actuator

Type Defect

Context E308015

Action SeeManual


Cure1 Replace

Part MOD08


Cure2 Replace

Part MOD09

DD+DIS033.07E





HC308016 : devilmodule.headvoltage

Type Defect

Context E308016

Action SeeManual

Reason1 Connector P1 not connected on TH

Cure1 Connect P1 on TH






Cure4 Replace

Part MOD09


Cure5 Replace

Part MOD08


Cure6 Replace

Part MOD05

HC308017 : duplicate.ipaddress

Type Failure

Context W308017

Action None

Reason IP adress already in use

Cure Change IP adress

HC308018 : disk.space

Type Failure

Context W308018

Action None

Reason Harddisk full

Cure Call service

DD+DIS033.07E





HC308019 : devilmodule.sn.mismatch

Type Defect

Context E308019

Action SeeManual

Reason SN mismatch

Cure Call service

HC308020 : devilmodule.power.sensor

Type Defect

Context E308020

Action SeeManual


Cure1 Replace

Part MOD08


Cure2 Replace

Part MOD09


Type Defect

Context E308021

Action SeeManual


Cure1 Connect P42


Cure2 Replace

Part MOD08

DD+DIS033.07E





HC312000 : tyndall.temperature

Type Defect

Context E312000

Action SeeManual

Reason1 Ambient temperature too high what could be caused by continuous printing

in an already warm environment or the environment temperature is just too high

Cure1 If caused by continuous printing , this can be cured by waiting until

temperature comes down ; otherwise it has to be made sure that the environment temperature comes down

Reason2 Cooling of MOD12 CPU board (Thanos or Tyndall) not efficient because of blocked airflow

Cure2 Make sure that enough airflow is available for the MOD12 CPU board

(Thanos or Tyndall) by insuring that air inlets and outlets are completely free

Reason3 Defect CPU on MOD12

Cure3 Replace

Part MOD12

HC308024 : devilmodule.serialadc

Type Defect

Context 08

Action Replace

Reason MOD08 baseboard (Devil or Devius) module defect

Cure Replace

Part MOD08

HC308025 : devilmodule.bitgenerator

Type Defect

Context 08

Action Replace


Cure Replace

Part MOD08

DD+DIS033.07E





HC308026 : devilmodule.m16

Type Defect

Context 08

Action Replace


Cure Replace

Part MOD08

HC308027 : devilmodule.fpga

Type Defect

Context 08

Action Replace


Cure Replace

Part MOD08

HC308028 : devilmodule.m2.driver

Type Defect

Context 08

Action Replace


Cure Replace

Part MOD08


Type Defect

Context 08

Action Replace


Cure Replace

Part MOD08

DD+DIS033.07E






Type Defect

Context 08

Action Replace


Cure Replace

Part MOD08


Type Defect

Context 08

Action Replace


Cure Replace

Part MOD08

HC308032 : devilmodule.f1.driver

Type Defect

Context 08

Action Replace


Cure Replace

Part MOD08

HC308033 : devilmodule.f2.driver

Type Defect

Context 08

Action Replace


Cure Replace

Part MOD08

DD+DIS033.07E





HC308034 : diagnose.completion

Type Failure

Context W308034

Action None

Reason Diagnose not complete

Cure Reboot printer with closed trays and covers


Type Defect

Context 08

Action Replace


Cure Replace

Part MOD08


Type Defect

Context 08

Action Replace


Cure Replace

Part MOD08


Type Defect

Context 08

Action Replace


Cure Replace

Part MOD08

DD+DIS033.07E






Type Defect

Context 08

Action Replace


Cure Replace

Part MOD08

HC308039 : devilmodule.v1.driver

Type Defect

Context 08

Action Replace


Cure Replace

Part MOD08

HC308040 : devilmodule.v2.driver

Type Defect

Context 08

Action Replace


Cure Replace

Part MOD08

HC312020 : devilmodule.tyndall.cpuboard

Type Defect

Context 12

Action Replace

Reason MOD12 cpu board (Thanos or Tyndall) defect

Cure Replace

Part MOD12

DD+DIS033.07E





HC312021 : devilmodule.tyndall.serial

Type Defect

Context 12

Action Replace


Cure Replace

Part MOD12

HC312022 : devilmodule.tyndall.ethernet

Type Defect

Context 12

Action Replace


Cure Replace

Part MOD12

HC312023 : devilmodule.tyndall.portex

Type Defect

Context 12

Action Replace

Reason Software problem

Cure Reinstall software

HC312024 : devilmodule.tyndall.pci

Type Defect

Context 12

Action Replace


Cure Replace

Part MOD12

DD+DIS033.07E





HC318020 : devilmodule.tyndall.ram

Type Defect

Context 18

Action Replace

Reason1 RAM defect

Cure1 Replace

Part MOD18

Reason2 MOD12 cpu board (Thanos or Tyndall) defect

Cure2 Replace

Part MOD12

HC312025 : devilmodule.tyndall.clock

Type Defect

Context 12

Action Replace


Cure Replace

Part MOD12

MODULE : powersupplymodule

Elabel : Yes

HC309000 : powersupplymodule.temperature

Type Defect

Context E309000

Action SeeManual

Reason1 PSU too hot

Cure1 Switch off printer and let it cool down


Cure2 Replace

Part MOD09

DD+DIS033.07E





HC309001 : powersupplymodule.elabel.present

Type Failure

Context W309001

Action None

Reason1 PSU Elabel not connected

Cure1 Connect PSU elabel

Reason2 PSU module Elabel defect

Cure2 Replace

Part MOD09

HC309002 : powersupplymodule.elabel.config

Type Failure

Context W309002

Action None

Reason PSU module Elabel defect

Cure Replace

Part MOD09

HC309003 : powersupplymodule.powerth.current

Type Defect

Context E309003

Action SeeManual

Reason1 TH power cables short circuited

Cure1 Check TH power cables


Cure2 Replace

Part MOD05


Cure3 Replace

Part MOD09

DD+DIS033.07E





HC309004 : powersupplymodule.powermotor.current

Type Defect

Context E309004

Action SeeManual

Reason1 Actuators power cables short circuited

Cure1 Check actuators power cables


Cure2 Replace

Part MOD09

HC309005 : powersupplymodule.temperature.warning

Type Failure

Context W309005

Action None

Reason PSU temperature high

Cure Cool down the PSU

HC309020 : powersupplymodule.powerth

Type Defect

Context 09

Action Replace

Reason PSU module defect

Cure Replace

Part MOD09

DD+DIS033.07E





HC309022 : powersupplymodule.powermotor

Type Defect

Context 09

Action Replace

Reason1 Actuators power cables short circuited

Cure1 Check actuators power cables


Cure2 Replace

Part MOD09

HC309024 : powersupplymodule.powerlogic

Type Defect

Context 09

Action Replace


Cure Replace

Part MOD09

HC309025 : powersupplymodule.power3v3

Type Defect

Context 09

Action Replace


Cure Replace

Part MOD09

DD+DIS033.07E





HC309026 : powersupplymodule.power12v

Type Defect

Context 09

Action Replace


Cure Replace

Part MOD09

HC309027 : powersupplymodule.powern12v

Type Defect

Context 09

Action Replace


Cure Replace

Part MOD09

MODULE : displaykeypadmodule

Elabel : Yes

HC310000 : displaykeypadmodule.elabel.present

Type Failure

Context W310000

Action None

Reason1 Display Elabel not connected

Cure1 Connect Display elabel

Reason2 Display Elabel defect

Cure2 Replace

Part MOD10

DD+DIS033.07E





HC310001 : displaykeypadmodule.elabel.config

Type Failure

Context W310001

Action None

Reason Display Elabel defect

Cure Replace

Part MOD10

MODULE : inputsensormodule

Elabel : No

HC311000 : inputsensormodule.s4.flagproblem

Type Failure

Context W311000

Action None

Reason Internal jam, input sensor S4 isn't responding

Cure Remove jam

HC311001 : inputsensormodule.s13.flagproblem

Type Failure

Context W311001

Action None

Reason Internal jam, input sensor S13 isn't responding

Cure Remove jam

DD+DIS033.07E





HC311002 : inputsensormodule.connected

Type Defect

Context E311002

Action SeeManual

Reason XS5 not connected

Cure Connect XS5

HC311003 : inputsensormodule.s4

Type Failure

Context W311003

Action None


Cure1 Connect S4

Reason2 S4 bracket module defect

Cure2 Replace

Part MOD11

HC311004 : inputsensormodule.s13

Type Failure

Context W311004

Action None


Cure1 Connect S13

Reason2 S4 bracket module defect

Cure2 Replace

Part MOD11

DD+DIS033.07E





HC311005 : inputsensormodule.sensors

Type Failure

Context W311005

Action None

Reason one of the inputsensors is not functioning

Cure Remove jam

HC311020 : inputsensormodule.working

Type Defect

Context 11

Action Replace

Reason S4 bracket module is defective

Cure Power off printer and replace

Part MOD10

MODULE : camdrivemodule

Elabel : No

HC313000 : camdrivemodule.home

Type Accidental

Context

Action None

Reason Internal jam


DD+DIS033.07E





HC313001 : camdrivemodule.m2.connection

Type Defect

Context E313001

Action SeeManual

Reason1 Motor M2 not connected

Cure1 Connect motor M2

Reason2 Cam shaft module defect

Cure2 Replace

Part MOD13

HC313002 : camdrivemodule.s7

Type Defect

Context E313002

Action SeeManual

Reason1 Sensor S7 not connected

Cure1 Connect sensor S7

Reason2 Cam shaft module defect

Cure2 Replace

Part MOD13

HC313020 : camdrivemodule.working

Type Defect

Context 13

Action Replace

Reason Cam shaft module defect

Cure Replace

Part MOD13

DD+DIS033.07E





HC313021 : camdrivemodule.m2.shortcircuit

Type Defect

Context E313021

Action SeeManual

Reason Cam shaft module defect

Cure Replace

Part MOD13

MODULE : gearboxmodule

Elabel : No

HC314000 : gearboxmodule.home

Type Accidental

Context

Action None

Reason Internal jam


HC314001 : gearboxmodule.pickup.passed

Type Accidental

Context

Action None

Reason Internal jam


DD+DIS033.07E





HC314002 : gearboxmodule.takeover.film.close

Type Accidental

Context

Action None

Reason Internal jam


HC314003 : gearboxmodule.film.inputsensors

Type Accidental

Context

Action None

Reason Internal jam


HC314004 : gearboxmodule.m8.connection

Type Defect

Context E314004

Action SeeManual



Reason2 Roller drive module defect

Cure2 Replace

Part MOD14

DD+DIS033.07E





HC314005 : gearboxmodule.s3

Type Defect

Context E314005

Action SeeManual



Reason2 Roller drive module defect

Cure2 Replace

Part MOD14

HC314006 : gearboxmodule.connected

Type Defect

Context E314006

Action SeeManual

Reason1 Connector XS12 not connected

Cure1 Connect Connector XS12

Reason2 gearboxmodule drive module defect

Cure2 Replace

Part MOD14

HC314020 : gearboxmodule.working

Type Defect

Context 14

Action Replace

Reason Roller drive module defect

Cure Replace

Part MOD14

DD+DIS033.07E





HC314021 : gearboxmodule.m8.shortcircuit

Type Defect

Context E314021

Action SeeManual

Reason Roller drive module defect

Cure Replace

Part MOD14

MODULE : suspensiondrivemodule

Elabel : No

HC315000 : suspensiondrivemodule.move

Type Accidental

Context

Action None

Reason Suspension move (10 or 14 inch) failed accidently


HC315001 : suspensiondrivemodule.m3.connection

Type Defect

Context E315001

Action SeeManual



Reason2 Suspension drive module defect

Cure2 Replace

Part MOD15

DD+DIS033.07E





HC315002 : suspensiondrivemodule.s21

Type Defect

Context E315002

Action SeeManual




Cure2 Replace

Part MOD15

HC315003 : suspensiondrivemodule.s22

Type Defect

Context E315003

Action SeeManual




Cure2 Replace

Part MOD15

HC315004 : suspensiondrivemodule.connected

Type Defect

Context E315004

Action SeeManual

Reason1 Connector XS13 not connected

Cure1 Connect Connector XS13


Cure2 Replace

Part MOD15

DD+DIS033.07E





HC315020 : suspensiondrivemodule.working

Type Defect

Context 15

Action Replace

Reason Suspension drive module defect

Cure Replace

Part MOD15

HC315021 : suspensiondrivemodule.m3.shortcircuit

Type Defect

Context E315021

Action SeeManual

Reason Suspension drive module defect

Cure Replace

Part MOD15

MODULE : coolingfanmodule

Elabel : No

HC316000 : coolingfanmodule.thf1.connection

Type Defect

Context E316000

Action SeeManual

Reason1 Coolingfan not connected

Cure1 Connect coolingfan

Reason2 Coolingfan module defect

Cure2 Replace

Part MOD12

DD+DIS033.07E





HC316020 : coolingfanmodule.thf1.shortcircuit

Type Defect

Context E316020

Action SeeManual

Reason1 Coolingfan not connected

Cure1 Connect coolingfan

Reason2 Coolingfan module defect

Cure2 Replace

Part MOD12

MODULE : pumpandvalvesmodule

Elabel : No

HC317000 : pumpandvalvesmodule.m9.connection

Type Defect

Context E317000

Action SeeManual




Cure2 Connect XS10

Reason3 Pump and valves module defect

Cure3 Replace

Part MOD17

HC317001 : pumpandvalvesmodule.v1.connection

Type Defect

Context E317001

Action SeeManual


Cure1 Connect XS10


Cure2 Replace

Part MOD17

DD+DIS033.07E





HC317002 : pumpandvalvesmodule.v2.connection

Type Defect

Context E317002

Action SeeManual


Cure1 Connect XS10


Cure2 Replace

Part MOD17

HC317020 : pumpandvalvesmodule.m9.shortcircuit

Type Defect

Context E317020

Action SeeManual

Reason Pump and valves module defect

Cure Replace

Part MOD17

HC317021 : pumpandvalvesmodule.v1.shortcircuit

Type Defect

Context E317021

Action SeeManual


Cure Replace

Part MOD17

DD+DIS033.07E





HC317022 : pumpandvalvesmodule.v2.shortcircuit

Type Defect

Context E317022

Action SeeManual


Cure Replace

Part MOD17

MODULE : eboxfanmodule

Elabel : No

HC320000 : eboxfanmodule.eboxfan.connection

Type Defect

Context E320000

Action SeeManual

Reason1 EBox fan module not connected

Cure1 Connect EBox fan module

Reason2 EBox fan module defect

Cure2 Replace

Part MOD20

HC320020 : eboxfanmodule.eboxfan.shortcircuit

Type Defect

Context E320020

Action SeeManual

Reason EBox fan module defect

Cure2 Replace

Part MOD20

DD+DIS033.07E





MODULE : bothtraysmodule

Elabel : No

HC321001 : pickupmodule.alltrays.disabled

Type Defect

Context E321001

Action SeeManual

Reason All inputtrays have detected a mallfunction

Cure Check other active HC-codes to get detailed info

1 General Troubleshooting Procedure2 Error Catalogue

error codes axys

Documents

e document control note

document type order

trademarks of agfa healthcare

e repair

controlled version

printed copy

drystar axys chapter

e drystar axys sib11