eSIGNATURESDianna George, Hub InternationalJohn McDonald, blueCBeth Sigurdson, efficientbrokerYazan Alwaid, Silanis

www.orbitcanada.ca

eSignatures

1 What are audio signatures and e-Signatures?2 What is needed to do audio signatures/e-

Signatures? 3 Are e-Signatures legally binding? 4 Have there been any cases where the courts

have not recognized them? 5 Are there any circumstances where you would

not recommend an audio or e-Signature be used?

eSignatures

7 How can a broker start and end in their BMS using audio/eSignatures?

8 What parameters have you put in place to ensure all the I’s are dotted and the t’s are crossed when using audio signatures or eSignatures?

9 What do you think are the benefits of audio signatures\eSignatures?

10 What has been your client’s reaction to audio signatures/e-Signatures?

eSignatures

11 Do you accept audio signatures or eSignatures for all lines of business?

12 Are there any instances when you insist upon an actual pen to paper signature?

13 Do you think broker-carrier agreements need to include a point on eSignatures?

14 How did your workflows and procedures need to change to incorporate audio signatures/eSignatures?

eSignatures

15 How much training did you need to deploy to get people comfortable with the change?

16 How has your internal audit process changed to incorporate audio signatures/ e-Signatures?

17 What issues have arisen when audio signatures/e-Signatures have been used vs. the traditional signed application, endorsement or LPV?

eSignatures

18 Have you had any claims situation made more difficult as a result of an eSignature?

19 When you needed to produce a signed document in the past, you simply emailed/faxed it from your file. How do you do that when what you have is an audio signature on a hard drive?

20 What percentage of brokers are using audio signatures; e-Signatures?

21 How expensive a technology is this? 22 What barriers do you see to wide-spread adoption of

audio/e-Signatures?