| | SAP Business Transformation Study Mill Products Essel Propack 2

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From toothpaste to face cream to ointments, fast-moving consumer goods and pharmaceutical companies benefit from the high-quality products manufactured by global tube packaging company Essel Propack. Essel Propack wanted to improve business process performance and streamline IT operations within its SAP ERP ®application to improve the user experience and enhance efficiency.

Continuous quality checks (CQCs), an SAP Enterprise Support service, helped Essel Propack create a more efficient organization by optimizing technical performance and reducing the processing time involved in executing critical transactions. Implementing the recommendations from the SAP EarlyWatch Check service enabled the company ®to optimize the time spent each day providing solicited authorizations to users across the globe. Now Essel Propack team members can spend less time on IT transactions and more time on serving customers better.

Essel Propack: Saving 2,600 Hours of Processing Time Per Year Using SAP Enterprise Support ®

| | SAP Business Transformation Study Mill Products Essel Propack

Better IT operations with SAP Enterprise Support®Company Essel Propack Limited

Headquarters Mumbai, India

Industry Mill products – plastic manufacturing

Products and Services Laminated tubes, seamless plastic tubes, laminates, caps and closures, dispensing systems

Employees 2,700

Revenue US$350 million

Web Site www.esselpropack.com

Objectives• Improve system operation by optimizing the three hours per day spent

providing solicited authorizations to users across the globe• Enhance performance by reducing the approximately 12 minutes of

processing time per day spent by each user in executing critical transactions

Why SAP• SAP Enterprise Support Academy program to build the knowledge and ®

skills needed to fully maximize performance of the SAP ERP application• Continuous quality checks (CQCs) that allow SAP software experts to

analyze systems based on real-life data• SAP Solution Manager to optimize the operation of SAP solutions Resolution• Received guidance from an SAP Enterprise Support advisor and

implemented recommendations from the SAP EarlyWatch Check service®• Implemented recommendations from a CQC technical performance

optimization check• Commenced the SAP Business Process Performance Optimization service• Established a Customer Center of Expertise location Future plansImplement SAP Business Process Performance Optimization service recommendations in the coming year

2,600 hoursOf processing time saved each year on executing critical transactions

1.5 hoursSaved per user per day on the provision of solicited authorizations to global users

IntroducedBest practices for system operations

AddedValue and improved collaboration with certification for a Customer Center of Expertise

( / ) Studio SAP | 45114 16 09 2016 SAP SE or an SAP affiliate company. All rights reserved.©

"Our business runs more efficiently thanks to continuous quality checks for SAP Enterprise Support. SAP EarlyWatch Check slashed 360 person hours a year from our role creation process. Technical performance optimization removed a further 2,600 hours of processing time a year on critical transactions.”Suresh Kumar, Senior Manager IT, Essel Propack Limited

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