essential program principles mental models resiliency emotional intelligence transitions learning ©...
TRANSCRIPT
Essential Program Principles
• Mental Models
• Resiliency
• Emotional Intelligence
• Transitions
• Learning
© 2004 Center for Creative Leadership. All Rights Reserved.
Mental Models ...
... are deeply ingrained assumptions, generalizations, or even pictures or images that influence how we understand the world and how we take action.
Very often, we are not consciously aware of our mental models or the effects they have on our behavior.
Senge, P. (1990). The fifth discipline: The art and practice of the learning organization. (1st ed.). New York, NY: Doubleday.
The discipline of working with mental models starts with turning the mirror inward; learning to unearth our internal pictures of the world, to bring them to the surface and hold them rigorously to scrutiny.
It includes the ability to carry on “learningful” conversations that balance inquiry and advocacy, ...
... where people expose their own thinking effectively and make that thinking open to the influence of others.
Senge, P. (1990). The fifth discipline: The art and practice of the learning organization. (1st ed.). New York, NY: Doubleday.
We don’t see things as they are;
We see things as we are.
Anaïs NinFrench Novelist
1903-1977
New capabilities required beyond the individual’s current beliefs, knowledge and skills
Information affirming the individual and his or her actions
A developmental experience with lasting impact
Assessment-Challenge-Support
Data concerning the individual and his or her context
1998 Adapted with permission by Cynthia Scott and Dennis Jaffe/Flora Elkind Associates.
Change and TransitionChange and Transition
Situational, external circumstances such as:
New/different site
New/different boss
New /different team
New/different role
Situational, external circumstances such as:
New/different site
New/different boss
New /different team
New/different role
The internal, psychological process people go through to adapt to the
new or different
The internal, psychological process people go through to adapt to the
new or different
Phases of Transition /AdaptationPhases of Transition /Adaptation
EndingsEndings New BeginningsNew Beginnings
Neutral Zone“Valley of Chaos”
Neutral Zone“Valley of Chaos”
1998 Adapted with permission by Cynthia Scott and Dennis Jaffe/Flora Elkind Associates.
John C. Calhoun
U.S. Congressman, Senator, Cabinet Officer, and Vice-President
1782-1850
The interval between the
decay of the old and the
formation and establishment
of the new, constitutes a
period of transition which
must always, necessarily be
one of uncertainty,
confusion, error, and wild
and fierce fanaticism.
… … means we can be challenged and means we can be challenged and
not break down. It is the ability to not break down. It is the ability to
bounce back, learn, and even bounce back, learn, and even
thrive in the face of adversity.thrive in the face of adversity.
Resilience …
Resilience
• Making Meaning• Building bridges between current difficulties and better
future. Learnings for future.
• Relationships• Recognizing the value for others.
• Improvisation• Making due with what you have. Creativity.
• Facing down reality• Accepting the limitations of current circumstances.• Balancing optimism with realistic assessment.
Adapted from How Resilience Works, Diane Coutu. Harvard Business Review, 5/2002
“More than education, more than experience, more
than training, a person’s level of resilience will
determine who succeeds and who fails. That’s true
in the cancer ward, it’s true in the Olympics, and it’s
true in the boardroom.”“How Resilience Works” Harvard Business Review
May 2002
The capacity for recognizing our
own feelings and those of others, for
motivating ourselves, for managing
emotions well in ourselves and
in our relationships.
Emotional Intelligence
Emotional Competencies
Self-Awareness• Emotional self-awareness• Accurate self-assessment• Self-confidence
Self-Management• Self-control• Trustworthiness• Conscientiousness• Adaptability• Interactive• Achievement orientation
Social Awareness• Empathy• Organizational awareness• Service orientation
Social Skills• Developing others• Leadership• Influence• Communication• Change catalyst• Teamwork
Eric HofferAmerican Social Philosopher
1902-1983
MDT1000
In times of change, learners inherit the earth, while the learned find themselves beautifully equipped to deal with a world that no longer exists.
Ability to Learn:The New Core Competency
Ability to Learn
Readiness/Motivation
Context/Opportunity
Lessons/Growth andProcessSkills
+ + =
Individually Driven
Leadership Challenge
The Learning-to-Learn Equation:
Anatomy of a Learning Experience
PerformanceRecovery/Growth
Going Against the Grain(Stress and Discomfort
Performance Decrement)
Learning Opportunity
Leveling Off - The Comfort Zone
Results of P
rior
Learning
Avoiding a Learning Experience
Lost Learning
Potential Learning Curve
Results of P
rior
Learning
Leveling Off - The Comfort Zone
Decision to AvoidStress and Risk ofPerformance Drop
The fear of not looking
good is one of the greatest
enemies of learning. To
learn, we need to
acknowledge that there is
something we don’t know,
and to perform activities
that we’re not good at.
Peter SengeThe Fifth Discipline
The fear of not looking
good is one of the greatest
enemies of learning. To
learn, we need to
acknowledge that there is
something we don’t know,
and to perform activities
that we’re not good at.
Peter SengeThe Fifth Discipline
Senge, P. (1990). The fifth discipline: The art and practice of the learning organization. (1st ed.). New York, NY: Doubleday.
If changing is only another
word for learning, then the
theories of learning will also
be theories of changing.
Charles Handy
The Age of Unreason
Handy, C. (1989). The age of unreason. Boston, MA: Harvard Business School Press.