establishing opower japan k.k. - jetro · 2015-02-22 · opower japan k.k. 2014 september 23 . who...
TRANSCRIPT
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Establishing
Opower Japan K.K. 2014 September 23
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Who we are
95 utilities 9 countries
52 million homes
500 people
Washington DC | San Francisco London| Singapore | London
Customer Engagement
platform for utilities
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Customer Care
Increase customer satisfaction and
loyalty
Our mission
Demand Response
Motivate customers to use less when it
matters the most
Energy Efficiency
Help customers manage their energy
use and bills
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Working with TEPCO
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But…getting here was not easy.
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Adapting to the local market
Client needs
Market & consumer needs
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Localizing our product
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Build and maintain trust.
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Meeting client needs
Invest heavily in understanding the market
Bring best practices from around the globe
Be exceptionally diligent in documentation
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Continuously improve and have a kaizen mentality 4
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Thank you. 10