estate cfc
TRANSCRIPT
CIDCO Citizens Facilitation Centre
To use ICT initiatives for providing citizens with a single
window Citizens Facilitation Centre, with easy access to all
relevant information for submission of applications, to obtain
seamless and hassle-free Estate Services within a specified
time with provision of proactive information to citizens
regarding the status of their application.
Background The reasons for starting the CFC for Estate department are as
follows:
No organized mechanism to accept applications for the
various services provided by the Corporation
Huge rush of citizens in the Lands and Estate Departments
for obtaining NOCs and for tracking their applications
No mechanism to track applications for various services and
complaints
No system to attend to citizen’s grievances
No dedicated guidance to citizen for seeking information
Redundancy of efforts for citizen
No mechanism to quantify the no of applications received for
the various services and the turnaround time for providing
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Location
The application is hosted on the servers in CIDCO Data Centre
Scale
National
Cost
Rs. 25 Lakhs
Date of Commencement May 2014
Date of Completion
December 2014
Detailed Scope The application allows
• Online submission of applications by eligible Social Service
Organizations or Trusts for allotment of plots specially
• Online verification of applications and online scrutiny of
documents submitted along with the application
• Applicant Trust can check their self-evaluation score online
Progress The CFC for Estate Dept is deployed and as of date there are 23
services for Nodal Estate and 5 services for 12.5% Estate and
more than 8800 applications have been processed in this system
for various Estate services.
Benefits The benefits of the Estate CFC are as mentioned below:
All touch points of visitors with estate Dept staff are
eliminated and a separate front office for receipt of
applications and issue of NOCs is now created in the form of
a CFC at the Ground floor of our Head Office at CIDCO
Bhavan, CBD Belapur, Navi Mumbai. The CFC is a single window system, hence the applicant
need not visit various departments.
The interaction between the Estate staff and the applicant is
considerably reduced.
List of all documents for every Estate Service, charges
payable for the services sought, resolution time for getting
the NOC and the formats of legal documents required are
made available at the HelpDesk in CFC and also on the
CIDCO website. This saves time of the applicant and they
need to seek assistance of any third person.
Cash Counter is provided at CFC to ensure that applicants
can make estate payments easily.
There is complete Transparency in the process and
Applicants can also track the status of their applications
online.