e@sy connects transforming public services
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e@SY Connects Transforming Public Services Gary Simpson 8th November 2012 e@SY Connects. Citizen Authentication Gateway to Public Services ( It’s All About Trust ). - PowerPoint PPT PresentationTRANSCRIPT
e@SY Connects e@SY Connects
Transforming Public ServicesTransforming Public Services
Gary Simpson 8th November 2012
e@SY Connects
Citizen Authentication Gateway to Public Services
(It’s All About Trust)
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What is e@SY Connects?
Exemplar of true partnership working
International Projects
Piloting in China, Croatia, Cyprus, Italy as well as the UK
FUPOL is an FP7 ICT research project (4 years in duration)
Supports the whole policy-making process (lifecycle) with innovative ICT solutions
Automatically collects, analyses and interprets opinions expressed on a large scale on the Internet, including social media sources
– e@SY Connects
Citizen Authentication – Gateway to Public Services
TRUST “a firm reliance on the integrity, ability or character of a person or thing”
Personalised ServicesAuthorised use and access of a service or services
Joint WorkingTo meet the challenge, develop, share service models and responsibilities
AimTo support disadvantaged communities (initially), with applied and actionresearch imperative in “trust anchor” development and implementation
5
Trust
"I can do more damageon my laptop in my pyjamas than youcan do in a year inthe field.“ Q
Trust …. alternative technique
7
2003 – 70%2003 – 70%2009 – 77% 2009 – 77%
2010/11 – 78% 2010/11 – 78%
““Belong strongly to their neighbourhood”Belong strongly to their neighbourhood”
2003 – 70%2003 – 70%
2003 – 70%2003 – 70%2009 – 77% 2009 – 77%
Trust & Empowerment
Citizens
(CU Members)
Digital By Default Alpha Project
Citizens
(CU Members)
Quick Quiz
Citizens
(CU Members)
Digital By Default Alpha Project
CREDIT UNION
UK Pilot Area
Citizens
Certification
Authority
Partner
Organisations
Service Environment
Public/Partner Organisations
Other Ass.
(e.g. Post
Office)
Public Buildings
(e.g. Library)Private Banking
SERVICE ACCESS
Private Technology
Government Departments
.
e.g. Health Reassurance
The “Trust Anchor” Approach
Patient & Family
Active Care/Reassurance
Network
Doctors Surgery
Patient & Doctor
Patient
Consultant
(Hospital)
Patient & Other Care Staff
Health Reassurance POC
Care Centre
Expansion, other uses/partners
• Objectives:• to develop a new model for services and care• to act as a support to on-going professional relationships in delivering high quality customer care and staff education• to increase trust, reduce fraud and improve transactional security• to increase confidence in intra and cross organisational transactions• to reduce transaction times, costs and effectiveness• to minimise ICT charges - doesn’t require changes to existing applications.
• Expected results: (for example re Health Reassurance) •Improved patient care and experience.• Development of professional relationships and education through a multi-disciplinary approach.• Reduced unnecessary admissions and re-admissions.• Reduced transport costs and associated carer costs.• GP savings through reduced call outs and surgery time. • Hospital savings through reduced bed use and avoided readmission penalties.
“What are we trying to do?
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Communication
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…. it’s all about TRUST
“a firm reliance on the integrity, ability or character of a person or thing”
