ethical and unethical
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TRANSCRIPT
ETHICAL AND UNETHICAL CONSUMER BEHAVIOR
Shoplifting
Shoplifting: The taking or using of store items without paying for them.
Retailers loose an average of 4% of their annual sales to shrinkage
Shoplifting is
becoming an
epidemic
Stores spend a great deal of money to attract their customers
They make big displays
They want customers to buy as many items they can
The ethical customer buys the items they want
The unethical customer
Sees a display
And helps themselves
Theft is not just from the consumer
Employees account 47% of the lost merchandise
Vendor fraud and administrative errors add up to nearly 20% of
the loss
Stores have added scanners
And electronics to reduce errors and lost merchandise
Shoplifting takes many forms
Eating fruit from a display
Giving food to a child
Buying a dress only to return it after it has been worn
And some even brag about shoplifting
Or shoplift with their friends
In order to reduce the theft
Stores have added cameras
Surveillance teams and
Electronic monitoring devices
The objective of security is to catch the thief
Electronic tags are added to most store merchandise
Including raw chickens
Those who are caught
May be forced to wear a sign
Shoplifting adds to the cost of everything we buy
Consumer Rights
The right to safety- protection against goods that are dangerous to health and life.
The right to be informed- information for protection against fraud, but as basis for reasoned choices.
The right to choose- need for markets to be competitive and for the government to protect consumers when competition doesn’t exist.
The right to be heard – guarantees that consumer interests will be listened to when laws are being written.
The right to redress- the ability to obtain from the manufacturer adequate payment in money or goods for financial or physical damages.
Consumer Responsibilities
1. Report the problem immediately with a product.2. State the problem and suggest a simple and fair answer.3. Add details and copies of documents to help support
your claims.4. Describe any corrective measures that you have taken.5. Keep a record of efforts to solve the problem.6. Allow each individual reasonable time to correct the
problem.7. Keep copies of any emails or letters you might need to
send.8. Keep calm. Getting upset does not help anything.
THE END
Thank you for taking the time to listen and look through my presentation. I hope you enjoyed my analysis through example of ethical and unethical consumer behavior.
By KatLynne Joerg