ethnography+ - lmu medieninformatik · evaluate/analyse+an+ethnographic+research+ 1....
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Ethnography
Büsra Gülten & Zenib Awan 21. Mai 2014
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Mo>va>on
h@p://www.artevos.de/sortenuebersicht/sorte/galmac-‐camelot.html
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Please descripe the picture!
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Defini>on (1/2)
• Ethnography § is a descrip>ve account of social life and culture
§ orginated in anthropology
Source: http://www.culturalsurvival.org/publications/cultural-survival-quarterly/significance-2012-cultural-survival
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• Ethnographer § take part in the life of people
§ take place in natural sePng of the subjects
§ becomes the research instrument
§ tries to construct a representa>on of the world
§ tries to produce a holis>c descrip>on of the culture
Defini>on (2/2)
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Types of ethnography
• holis&c: researcher must have empathy and iden>fica>on with the group. They should live like local people
• semio&c: researcher examine the symbolic forms used by the people and analyse them with respect to the whole culture
• cri&&cal: researcher try to uncover what is normally hidden and unspoken in the culture and ques>on the assump>ons
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Reflexivity
• Rela>onship between the researcher, the par>cipants and the research process
• Ethnographer must observe others and par>cipate with them at the same >me
• Possibility of an ethnographer ever being en>rely objec>ve is rejected
• Ethnographer include their personal experiences in their findings
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Adop>on of ethnographic techniques in HCI
• Computer-‐Supported Coopera>ve Work (CSCW)
§ Social organiza>on of ac>vity § Methodological approaches
• Par>cipatory Design (PD) § Workplace democracy
§ Par>cipatory involvement
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Problem of implica>ons for design
• Marginaliza>on of theory
• Restricted model of the rela>onship between technology and prac>ce
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Internet vs. Ethnography (1/3)
Two different ways of viewing the Internet: As a culture: A (virtual) place where ..
• people form a culture/communi>es • communi>es make use of technology available to
them
Ethnographer can go online and examine what people do in cyberspace (interac>ons, conven>ons, ..) → Online interviews, observing interac>ons in chatrooms, collec>ng documents
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Internet vs. Ethnography (2/3)
As a cultural artefact: • Product of a culture • Technology produced by people in par&cular contexts and shaped by the ways in which people market, develop, use it
Ethnographer can observe its structure, content, what is changing over >me → Online/offline interviews
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Internet vs. Ethnography (3/3): Conclusion
• Internet can be seen in both ways • Any internet ethnography that only takes one view would be probably incomplete
→ Ethnographer has to find a way of switching between the two views
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Evaluate/analyse an ethnographic research
1. Did the research focus on lifestyle, meanings, beliefs? 2. Do you think enough methods were used and enough data
collected? 3. How long did the researcher spend in the field? Was it long
enough? 4. Does the work seem to belong to the holis>c, semio>c or
cri>cal school? 5. Has the researcher acknowledged that the ethnography is a
construc>on rather than a literal descrip>on? 6. What limita>ons in the ethnography does the researcher
recognize?
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Examples of ethnographic research
• Zuboff´s ground-‐breaking study (1988): Introduc>on of a IT-‐based systems • Turkle (1995):
How people reconstruct their iden>>es when they go online? • Trauth´s study (2000):
Informa>on economy in Ireland (companies, workers producing hardware, sojware, informa>ons systems)
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Advantages of ethnography
• Gives a rich, detailed picture of a par>cular situa>on than abstrac>ng one/two aspects in isola>on
• Findings based on natural sePng and lives of the people • Good for studies where the topic
• is complex • and embedded in a social system that is not fully understood
• Ethnography can be used for studying something over a long period (e.g. introduc>on of a new system)
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Disadvantages of ethnography
• High demands of the researcher • Ethnography = „story-‐telling“ • No reproducing of findings to any other solu>on • Not as well-‐established as surveys / experiments • Ethnographer is not then immersed in a culture as a
tradi>onal ethnographer is
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Take-‐away Message
• Types of Ethnography: holis>c, semio>c, cri>cal
• Planning Ethnography depend on people • Problem of Implica>ons for design
• Internet as „new“ medium → S>ll needs to be inves>gated!
• Two views of the internet. Keep in mind both!
• There are controversial opinions about ethnography..
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Discussion
Find examples of online conven>ons that people have adopted. What different metaphors are used to portray the idea of the Internet?
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Sources
• Oates, Briony J. (2006): Researching Information Systems and Computing
• Dourish, Paul (2006): Implication for Design
• Crabtree, Andy et al. (2009): Ethnography considered harmful
• Hine, Christine (2000): Virtual Ethnography